Had the opportunity to use Breaks Plus Rowlett, to service my vehicle, Steven G the Store Manager took great care of my vehicle during the visit. He got my vehicle in for the inspection right away, even though they were busy, after the inspection he took me inside the work bay, so I could see what the issue was first hand. Because he knew the repairs would take a little while, the business provided a ride via Lyft to my house, after a few hours Steven G called to inform me that my repairs would take a little longer than expected, and that they would be keeping it over night. The next morning they called to inform me that the work was complete and ordered a Lyft from my house to Breaks Plus for me to pick up my vehicle. When I arrived, he went over the repairs again to ensure I understood what they did. As an added bonus, Breaks Plus gave me a military discount, that reduced my bill by a couple hundred dollars. All in all, I'd say that I was more than pleased with the service I received. I'm glad that I no longer have to listen to the "Que, Que, Que, sound as I'm driving down the road. Remember sound effects are free............... read more

I've been a long time loyal customer to Brake's plus. Over the years I've become to know each manager. I have the personal cell phone to Brandon , and Jason who were previously managers at that location. And I was getting to know Steven because I trusted what he told me and I knew he backed the work like every manager I've come to know. But my most recent experience with Steven off for the recent birth of his child. Left me there with Angelo , I believe. My wife's brake lights wouldn't turn off, my friend who is a mechanic said check switch. I bought one and got the old one out but couldn't get the new clip in to install switch. So I drove my wife's car to brakes plus to keep her safe. The fill in manager asked how he could help. I said my wife's brakes lights wouldn't turn off and asked if they could install the switch I had bought , but couldn't get in. He asked how I knew it was the switch I said my friend said start there , he asked what if this doesn't fix it , then I said I'd happily pay for a diagnosis. The mechanic drove the car back to a bay and about 15 mins later it was running outside the door. They said it was fixed and I asked if the brake lights were off and the trac warning was too. He said brake lights were off that the other light was on, but could turn off after driving it. We got home and brake lights or trac warning light didn't turn off. So we both returned and I was upset. I asked what happen to my wife's car being fixed? He told me they installed the switch like I asked. I told him I wanted it fixed like he told me. I asked if they adjusted it and he told me it wasn't adjustable which it can be. I was yelling and and he grabbed the phone to call the police after he said he wasn't going to work on her car and for me to leave. I left the building and tried slamming door , but a safety mechanism in door prevented that and it was left open. I left the property in my truck , and my wife kept insisting her brakes be fixed so it was safe for her to drive. He threw her out too and said he was calling the police because I broke his door. I made it down the road about 5 minutes from the incident. Rowlett police pulled me over and told me they heard I broke their door and it was $1,200 estimate to get it fixed. I told the officer they got me quick , but how did they get the estimate that quick and he agreed it sounded fishy. But the door appeared to be broke, I said I'd pay damages I caused , but the fill in refused. He pressed charges and I was arrested for criminal mischief and trespassing if I return. Less than an hour later me wife drove by in my truck and the door was working. I have a special needs daughter who rides with my wife often. I coach Special Olympics, I'm not a bad guy, I admit I could've been calmer , but the very recent death of our other daughter 2 months ago has me emotional. But he lied and said work was done and lied about my wife's safety. I've spent probably over $20,000 at that one location. Any other manager wouldn't have let my wife leave the store without functioning lights and would've had kept trying. It wasn't the switch after all. It was the brake light switch stop. A bumper stop on pedals. There was also one brake light out and a running light that could've made y'all more money on the sell, and insuring my wife's safety. We will be filing a complaint and seeking legal action for my false arrest. Picture's added of the lights they felt was safe for my family to drive around on constantly. read more

Brakes Plus - Not only would the not turn off 2 bulbs were burned out. - Auto Repair Near Me - Rowlett, Texas

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Brakes Plus provides so much more than what is implied by "plus"!! I took my 93 Bronco there that needed so much work, there was too much to list! Yet, they took the time to look it over and repair so many things at an amazingly low price. Their mechanics are very experienced and truly, love what they do. You'll feel good (like me) for taking your car of truck there for brake work and many other things it might need. read more

i brought my car here to get the alternator replaced and they tried to call and tell me that I needed a new radiator. we didn't have it replaced and brought it home but the check engine light was now on. upon further inspection we found they left a fan sensor disconnected and it would've made my car overheat and blown out the radiator. I don't know if it was intentional but it would've costed me another $1000 to fix and no one has that money right now. Please take your car somewhere else read more

Was referred to them after Discount Tire seized one of my Lug nuts, they fixed it but told me I need multiple repairs. Which would cost over $2000. So I took my car to my mechanic for a second opinion, after they looked everything over it was determined that none of the repairs except one were needed bringing the bill From over $2000 to $250. Ultimately I'm displeased with this entire experience if I could give 0 starts I would. I'm playing with the idea of a lawsuit since they advertise " Repairs, Maintenance, Peace of mind". There was nothing that gave me peace of mind about the entire experience. read more

Brakes Plus - Their business card advertising, repairs, maintenance and peace of mind - Auto Repair Near Me - Rowlett, Texas

i came with a ac problem they got it fixed quick for an affordable price compared to other shops 100% recommend

Appointments mean nothing, absolutely nothing. I had an 8am appointment, or so I thought. I arrived at 7:59am and there were already 6 people in line (all with 8am appointments ). I dropped my car off to check for a brake squealing noise. This was a warranty appointment because I just got my brakes replaced by them 2 months prior and they just started making a loud noise. Of course they said they saw no issue with their work...after waiting for over 2 hours. And make sure you call around for pricing. Brakes Plus was only $40 cheaper than the actual dealership. read more

I had my power steering pump replaced at the Rowlett location on 8/30. When I got it back, there was a grinding noise, so I had to drop it off again to get that fixed on 8/31. When I picked it up, they said that they had to bend my TRD skid plate to fix that. That does not seem like a valid fix to me. Today, I pulled my truck out of my garage and the power steering is making noises and not working. Now, I have a puddle of fluid in my garage (pic attached.). I will drop it off yet again today. I will update this review with their response. read more

Brakes Plus - Power steering fluid puddle in my garage after they replaced the pump. - Auto Repair Near Me - Rowlett, Texas

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I went in today to get my oil done, only to realize they charged me for 5 quarts of synthetic oil when my car doesn't even take 4qts. They also broke a clip on the bottom of my car and didn't notify me. Customer service was also mediocre. read more

I took my car into Brakes plus and they did a full check, and offered me a great price as well as quick service. Zane did a great job explaining everything to me and was very friendly! read more

Very disappointed today i made an appointment to have my car serviced for a oil change and tire rotation. Dropped my car off at 12pm returned to pick it up at 2:30 and it's sitting in the same spot where I left it. The service advisor stated they were getting ready to pull it in when I arrived. I have other plans and could not wait any longer. Brakes plus has always been prompt and would normally take an hour after my appointment time to complete service. This time I never received a phone call or anything with the status. I will not be returning and will find someone else to service my car. read more

I have been taking our family cars to Brake Plus in Rowlett since 2005. Between my wife's and my car, it's been our girls, parents, nephew and nices, I know and belive I can send my family to have work done, it's going to be done right and at a fair price. You can trust everone there. Zanne is manager there now; but who ever is there; They know to take of my family and I belive they will do the same for you read more

So I took my 2017 Toyota Avalon to Rockwall Toyota for a recall. They also did "Automobile Status Report" and told me I needed new tires (knew that), and a four wheel alignment based upon failed front Camber measurements (see pic-left side). Very expensive to say the least! I got some new tires a couple of weeks later and took the Avalon in to these guys for the alignment I needed...turns out the car's alignment is all within spec! (see pic-right side)....when I asked how much? No charge! These guys are honest and awesome! Five stars-thumbs up! Toyota of Rockwall? Not so much..... I'll be back here when any work needs done on my vehicles... read more

Brakes Plus - Auto Repair Near Me - Rowlett, Texas

Came here on two occasions relating to the same issue, and both times I experienced exceptional service. They completed the repairs very fast and were excellent communicators. What really surprised me was that they got me a Lyft ride both to and from my house so that I wouldn't have to wait there in their shop, both times, for free! I have not seen this anywhere else. Based on that, plus the quickness, and affordability, this is the place I will go to for car repairs from now on. read more

First off I'm gone start off with im a single mother, I brought my car to brakes plus through recommendation. The price was almost $400 dollars thank God I got paid early but this not even the worse part, as I'm leaving a long day of just getting off work but also sitting in a filthy waiting area, I get in my car to leave after they complete the fixing of my brakes just to get in my car and it wouldn't start. They're trying to hurry and close and proceeds to tell me they had a hard time getting my vehicle out because of the "battery " ..( My car has been running completely fine not even had the car a year 2019 ) I just got a full diagnostic from my dealership Toyota of rock wall and full inspection was done on my vehicle and if the battery was "bad " they would've recommend that service.. Anyways Im upset I recommend everyone to just go to your dealership because I feel like they stole my perfectly good battery and used a faulty.. Anyways I'm taking my car to my dealership tomorrow and brake plus will have some explaining to do if it's not the same battery from my previous inspection.. Crooked establishment read more

they sold me brake parts I didn't need totaling over 1k. I installed because they said I needed them And safety depended on them

Horrible place to get service. They ruined by engine today and refused to service or repair it. Threatened to have auto towed to City Pound if I did not remove it from their lot. I had to call a cab to go home in 106 degrees. The shop took my auto and "gunned the motor as hard as he could over and over and over again, until it would not start. It is a 1915 Honda Accord and was in very good condition except for the muffler which is what I came in to have looked over. My auto is ruined and now I do not have an auto. read more

When my side view mirror was smashed I went to Brakes Plus and they were very busy as usual, but they fitted me in and fixed it quickly. When we needed brakes for my truck they matched the best prices I found on the internet and gave me higher quality brakes for the life of my vehicle. They stand behind their work! As a disabled Vietnam veteran I live with my wife on SS and VA disability so I don't have much money for repairs. They have always respected me and given me quality service and excellent parts at very fair prices. They will treat you the same way too! Call them- give them a chance to earn your business. Yesterday my window fell off its track and they asked me to be there at 8am with rain expected next 3 days in Dallas. The waiting room has 1 seat left and they are working on my car right away. They earned this review and compensated me with the same quality service you will receive when you give them a chance. These guys are really good guys! read more

im honestly wish It was more than 5 stars to rate this place because they went above and beyond to take care of us today, Quick and reliable services and they also provide Lyft rides which was soooo convenient. Ray was the best ! She was very knowledgeable and honest throughout the whole process. If you are looking to get brake services done this is your 1 stop shop..... I promise you won't leave disappointed read more

Received an excellent customer service, my 2019 Toyota Corolla Le needed an align and oil change. Efficient fast and hard working employees. Clean and tidy establishment. Definitely would recommend to my family and friends. Thank you Kevin so much for your help. read more

I had a great experience with brakes plus. Kevin & mike took good care of me.... I will be back read more

Excellent service. Professional, trustworthy, and very fair pricing. Efficient and on time.

I had a great experience as usual, vey friendly and helpful. Did not have to wait at all as I had an 8 o'clock appointment. They did an excellent job on my car, great oil change and great price. They were professional and clean in handling my car. I've been going there for many years and will continue. I am a senior , veteran and a female and I was treated with the greatest respect. Try this company and I don't think you'll be disappointed. Mrs VanDruska read more

This is the place to go!!! Jermey was honest, and delivered a phenomenal service. I am very appreciative for the help with my car from the crew. They got my car in right away same day and worked on it. I don't plan on being back anytime soon because they are good at what they do.. Sound advice, honest feedback and these guys are professionals. Next time I need work done, I know where to go. THANK YOU! read more

Josh and his team came to the rescue. We were on a 3 day road trip and hit some bough road, blew a tire and knocked the front end out of alignment, and bent a rod. They jumped right on it and got us back on the road the next day. Big shout out to everyone at this Breaks Plus. And they found a way to save us $800 using after market parts vs dealer. Thanks guys! read more

The guys here figured out what was wrong and explained everything to me. The only issue was the wait but not even a big deal for the great customer service they gave. I left and quickly noticed the difference in the way my car drove. Definitely a happy ending to a crappy week. I should have went to them first. read more

I'm new to the area and needed an alignment so I was referred to Brakes Plus. I was very happy with them! Great service and I thought the price was reasonable plus they gave me coupons for future visits! I will definitely use them again! read more

I have used Brakes Plus on four different occasions and find their service to be outstanding. JB Ashmore, General Manager at the Thornton store has been so courteous and helpful along with his staff. During this time when some parts seem to be scarce, they go the extra mile to find what they need. I wish all businesses offered the same service. I give them 5 stars! read more

I'm a mechanic, so I should know a good shop. So your question is, "if you're a mechanic, what are you doing at Brakes Plus?" Excellent question. I can't do alignments, so I have to rely on shops to do the alignments for me. What makes Brakes Plus better than other shops? They're pretty quick, they take reservations during the week (meaning not weekends), they do a good job and they don't try to bait and switch you at the last moment. I've had other shops not honor coupons, but this place took my coupon and even though the advertised original price was less than their current pricing, they honored it. It was a double discount. Even better, they have free wi-fi and a TV to watch in the waiting area. I'll go back to them again, even when they're 20 minutes away and there's a shop right around the corner from me that does alignments. If you live near these guys, you're very fortunate. This place is a quality shop and they do Brakes Plus other stuff. Stop going to the dealer and get your car fixed for less! read more

Received very good service for my oil change. They were quick to get me in and I didn't have to wait long at all. Nice people and good service read more

The guys are very honest and what I love the most is that they take the time to explain and show you what is wrong. They are fair with prices and the service is always fast. read more

Ive been having a squeaky noise in my suv that i needed looked at and decided to stop by and see if i could get an opinion by brakes plus. Ive never been to this location before but i live in the area and thought to give them a try. I drove up into the driveway and got out hoping someone would acknowledge me and ask me what i was coming in for but no there was three techs in the garage and not one of them bothered to talk to me. So i said excuse me sir i need to get your opinion about this noise and he rudely said "yeah its a kia what do you expect". He didnt even walk over to me instead i had to pratically yell from where i was standing to ask my question only to get that very unnecessary rude comment...so i got back in my suv and drove off. There's no way i would ever let this man touch my suv after he insulted me. Taking my buisness else where. read more

Great service! Got my alignment fixed. They used paper floor mats in the car to keep it clean. Thanks Kevin!

I drove 30mins bc I was recommended to come here to get an inspection. When I asked to get an inspection the guy at the front desk keep saying how it would take 30-45 min even though I never asked how long. He said it at least 5 times and I said okay. I was willing to sit and wait but it was obvious he didn't want to help me so I left bc I was uncomfortable. read more

I went today and they were amazing! My appt was at 2 but I called early and was told to bring it on in. They were fast, efficient and reasonably priced. Kevin and Jared you both rock!! Thank you!! read more

Great service, Josh & staff will take care of you. They work fast, are honest, & tell you what your options are.

Well I'm disappointed because I received a quote over the phone for over $100 LESS than what the dealership would have charged me, but I believe my mistake was telling them how much the dealership was charging me because they ended up charging me more than what the dealership would have charged me when I got there and I took my car from the dealership to have this company fix it because I was hoping to save over $100 and ended up paying more money than the dealership would have charged and that's crazy because everyone knows the dealership is usually much higher than anyone else! And I was told that the resurfacing of the brakes would be part of the charge for brake pads and then it ends up being separate. I just feel like they take advantage of people that don't know much about car repairs, so I won't be back! read more

Outstanding service! Diagnosed wheel problem that had been misdiagnosed by a competitor. Reasonable price. Very knowledgeable.

The service, knowledge, repairs, and the courtesy that I have received each time that I have been here has been great. The staff has always attended to my repair needs, without trying to sell, or tell me that I need something that I don't, and I appreciate that. Josh has been very helpful in getting the repairs done, and has shown me the various price packages that they have to offer for what was needed for my vehicle. I would highly recommend them for any of your auto repairs. read more

If I could give them less than one star I would. I explained to the tech this morning I just placed a new battery in the vehicle. NOT ONCE DID THEY SAY I NEED TO DRIVE IT FURTHER THEN FROM MY HOME TO THEM!! Also Texas state law states the inspection location should be able to provide me all of the texas laws having to do with this issue. NOT ONCE did they listen to me as a customer. So sad as I have used them for the last 5 years and will never return. Thanks to Brakes plus corporate that has no clue as well. You guys rock in ripping off your customers and not even trying to help them. Thanks for sucking. read more