Well, I found Major Automotive on FB one year ago and with the integrity I have witness from Jordan…read moreI can honestly say he's a true man of God that sticks to the guns with them extended warranties and I must say I'm Blessed to have found the reliability of a company that I can refer to my friends for honest that means a lot coming a woman. Thanks Jordan you've done it again. I will be referring others to Major Automotive and ask for Mr. Jordan

Very nice and patient to new customer. The price is reasonable and welcome. Waiting room is very…read moreclean and prompt information

Dennis earned my immediate respect when I called about an alignment problem and he was honest about…read morehis scope of work and referred me to another local business who lived up to his word. When car1 had problems, we took it to Dennis who went well out of his way to help us. We went back when car2 needed 100K maintenance done. When one of the new Motorcraft branded spark plugs was defective and broke within a week, he apologized profusely - even though it was obviously not his fault - and fixed it for free in an hour. We bought car3 knowing about problems. He found a few more, but instead of fixing it all and telling us later when we got the bill, he went through piece by piece and allowed us to pick and choose. Some of it was minor and he told us so. Only once has he pushed for an additional fix; I believe the words "catastrophic" and "could explode" were used. He's always been fair, honest, quick, and well-priced. It's been years now; we trust no one but Dennis.

Good quality workmanship, but the labor charge is ridiculously high…read more I brought my car here to get a part replaced. I told him what was wrong but he insisted that I had to do a full $130 diagnostic check to verify. After the diagnostic he confirmed the part I told him needed to be replaced. After that he charged me nearly $300 labor to replace a part that should have only taken 30 minutes max to replace. After that he quoted me over $200 labor to replace my headlights, something I ended up doing myself in less than an hour with minimal tools.

5/09/25: Family owned shop. Moe and his cousin Beau were very friendly, knowledgeable, and…read moreprofessional. The shop was very clean and they have very fair prices. I had the brake pads replaced on my wife's SUV at a great price. They also have great oil change/inspection combo deals. They are very trustworthy, will advise of recommended services, but no pushy sales. They have a nice waiting area. The shop is easily accessible from SH 78. I recommend this shop.

Tires & Oil changes is not all that is available, they offer plenty of auto repair services as…read morewell. I have had rotors & brakes replaced. Recently had new struts too! They are very honest and will either provide the parts & labor, or just the labor if you bring your own parts... Was able to get some work done here for a fraction of what other shops were trying to charge!

My brakes were squealing, and the engine felt sluggish--honestly, I was nervous every time I got…read morebehind the wheel. Took it in for a brake and tune-up service, and the difference is unbelievable. The car stops on a dime, and the engine runs so smooth it's like it found a second wind. No more shaky stops or lagging acceleration--just a solid, confident drive. If your car's feeling off, don't wait. This service is a game-changer!

From the owner: We are WHC Auto Repair located in Sachse, TX and we provide Professional Auto Repair Services…read more Auto Repair Shop,Complete Auto Repair,Vehicle Repair Services,Professional Auto Repair,Affordable Auto Repair,Brake Repair,Engine Repair,Suspension Repair,Brake Pad Replacement,Car AC Repair,Car Repair Service,Wheel Alignment Service

These guys are great. They gave me frequent updates. They even did extra research to find out if…read morethe thermostat I requested would work (it wouldn't). Alot of shops would just do it, because I asked for it. They really saved me some future headaches. A generous warranty was given, with roadside assistance to boot. You can trust this shop and their crew.

Paid 700 for oxygen sensor snd car stalled 10 mins later down the street. Came back waited 30 mins…read morein lobby and they lied about my car reading a code take it to the dealership. I felt it was a lie they claim the printer don work but was able to print out receipts etc. So one star is about lying . I knew it was possibility oxygen sensor may not today fix it but lying about a code smh there no integrity in that. I knew it was a lie I stop by auto zone and toyota both claimed thst code was not showing.

Valvoline was backed up for a oil change so I called this place and they got me right in…read more Comfortable waiting area. Nice employees. Even got a free car wash with service.

I'm not one to leave bad reviews, but if it saves someone from making the same mistake I did, I…read morefeel obligated to do so. I would STRONGLY recommend taking your vehicle elsewhere. Any shop that offers a 10% discount in exchange for a positive review should, in my opinion, be approached with caution. My experience with this shop was far from positive. A truck that had 250,000 miles on it and was showing signs that should have raised some serious questions about a failing head gasket. Instead, I was led through a series of costly repairs that basically treated the symptoms instead of finding the actual problem. Those repairs ultimately failed within a few weeks. They also installed what I believe were cheap aftermarket parts, including the wrong front struts. When I brought it to their attention, instead of taking responsibility and replacing them, they wanted to charge me to install a lift on the rear of the truck to compensate for the front end sitting higher than the rear. WTF? Another big concern was the price and quality of the parts. When I asked about the brand of the parts they were installing, which seemed they were hesitant to reveal, I was surprised to find what appeared to be nearly a 100% markup compared with retail prices. Their invoices also don't identify the brand or manufacturer of the parts, so you really don't know what you're paying for. In my experience, the parts were marked up an unreasonable amount, especially considering the quality. Looking back, I feel like the focus was more on getting me to authorize additional repairs rather than properly figuring out what was actually wrong with the truck, knowing Id probably just cut my losses if I had been told the truth about the head gasket from the beginning. I originally brought my truck here because I was trying to avoid dealership prices. Unfortunately, when I finally took it to the dealership, that's when I learned what was actually wrong with the truck, which was in fact the head gasket and the wrong struts installed. The dealership also asked me if I had ever used a quick sealant in my engine because of the sludge they found in the radiator overflow, the radiator that auto clinique just replaced. I don't have proof, but definitely raised even more concerns about the shop practices. I was so hopeful that I had found an honest shop, but sadly, I'd have to say they are far from it. And Ray, I'm not interested in you telling me how you offer a year warranty on your parts and repairs. Thank you

Worth the drive! My…read moreA/C went out a few years ago. I decided NOT to get it fixed due to the 1k+ price tag and the fact that I was living in Washington state at the time. After all, the temperatures don't soar above 95 degrees for any stretch of time in the Pacific Northwest. Unfortunately I moved to Texas recently, and I was forced to spend the time and money to get the A/C functioning again or face a miserable summer drenched in sweat. Another Yelper had raved about Pro Automative, so I decided to make the long drive out of town to get a price estimate. I had already checked with a few shops in town, and I found Jay's estimate fair. He did a thorough check of the system; and consequently, he could give me an accurate run down of the labor and parts for the job. I scheduled the appointment for the next week on Monday. He was able to knock it out the same day. I arrived in the morning. Rather than sitting in their office all day, he gave me a ride to the library where I could lounge in comfort, use the free Wifi and take advantage of the magazines and books to read. When the car was ready, he picked me up in it. This allowed me to feel the power of the A/C working again. It's a month later, and my car A/C is still keeping me cool on these hot Texas days. Jay offers professional, honest, and efficient service. I would definitely go back to him for my car needs as well as recommend his shop to others.

Highly recommended by someone in the automotive world to take my vehicle to Jay. This is the second…read moretime I have used him and both times he over delivered and in less time, than it would take other shops. I will only use Jay from now On . He is a very honest mechanic or should I say auto technician! you can't go wrong.

Christopher was a blessing - He changed rotors and brake pads -…read more Jesus Saves - HeDied4u.com -

Chris may have been Christopher He was excellent regarding…read morereplacing brake pads and rotors. Took the time to explain what "glaze" brakes pads was. Would highly recommend.

I've brought three different vehicles to Integrity 1st over the years, and they've consistently…read moretaken great care of me. The front staff is always friendly, and they tend to get work done pretty quickly, which I really appreciate. Most recently, I brought in my Kia EV9 and my VW Atlas for alignments. The EV9 was handled smoothly, although I did have to call to check whether it was ready. Not a big deal, just something to note. The Atlas visit is what really reminded me why I trust this shop. During their inspection, they noticed the oil filter and drain plug were leaking from an oil change I had done at Take 5 only two hours earlier. I'm extremely thankful they caught it. If I hadn't brought it in the same day, I could have ended up with a major engine problem. The only other minor issue I've ever had was a couple of years ago when my Pacifica's strut replacement was delayed, probably because of parts availability. Otherwise, every experience has been solid. Overall, Integrity 1st has earned my trust with their honesty, attention to detail, and friendly service. I'll keep bringing my vehicles here.

I am writing to formally express my dissatisfaction with the service I received at Integrity 1st…read moreAutomotive in Murphy, Texas regarding repairs to my Honda Ridgeline. I initially visited Discount Tire to have my tires rotated as part of my 5,000-mile maintenance. During the service, Discount Tire broke a lug nut/stud and advised me to take my vehicle to Integrity 1st Automotive to have it repaired. When I brought my vehicle to Integrity 1st, I was informed that there were several additional maintenance items that needed attention. Some of these items I was already aware of and planned to have addressed by my regular mechanic when he returned from out of town in mid-August. However, I was told by Integrity 1st that my vehicle had a very serious oil leak that could not wait and needed to be repaired immediately. Based on their recommendation and the urgency they communicated to me, I authorized them to repair the oil leak and paid the amount charged for that service. I specifically understood that the oil leak had been repaired. After my regular mechanic returned, I took my vehicle to him to have the rack and pinion repaired. Because he does not perform front-end alignments, he recommended that I take the vehicle elsewhere for the alignment. I then returned to Integrity 1st Automotive for the alignment and was quoted $120, which I authorized. At that time, I was extremely surprised when I was again told that my vehicle had a very bad oil leak. I immediately questioned how this was possible since Integrity 1st had previously told me that the oil leak was serious, needed immediate attention, and had been repaired. I was then told that the previous repair addressed a different or lower leak and that this additional leak had not been seen at the time. This explanation is very concerning to me. When I authorized the original repair, I did so because I was specifically told that I had a serious oil leak that could not wait. I was never advised that only one portion of the leak was being repaired or that another oil leak might still remain. Had that been explained to me, I would have made a different decision regarding the repair. My regular mechanic, who has serviced my vehicle for approximately 15 years and specializes in Honda and Acura vehicles, was already aware of a very slow oil leak. His professional opinion was that it did not require immediate repair and could be monitored until it became significant enough to address. This is very different from what I was told by Integrity 1st. My primary concern is simple: If I paid Integrity 1st Automotive to repair what I was told was a serious oil leak, why was I later told by the same shop that I still had a very bad oil leak? I would like a detailed explanation of exactly what oil leak was diagnosed during my first visit, what repair was performed, what parts and labor I was charged for, and why the current leak was not identified at that time. I would also like Integrity 1st Automotive to review the charges associated with the original oil leak repair and determine what refund or corrective action is appropriate. I trusted the professional recommendation I was given and authorized the repair based on the urgency communicated to me. Unfortunately, this experience has caused me to question whether the repair I paid for was necessary, complete, and properly explained. I hope Integrity 1st Automotive will take this complaint seriously and make a reasonable effort to resolve this matter.

Reliable and Trustworthy Perfect Communication…read moreHighly Recommended Fixed damages that were done by another mobile mechanic. Good ones are tough to find. Car is running smooth!!!

Did a amazing job.Would use again. Very knowledgeable and quick response and arrived on timeread more