Always kind, professional, and the work is superb! I have no intentions of going anywhere else!read more

Very nice and speedy service! Ron was so nice from the moment he help me pull my car in, to when I…read moreleft. He was so friendly and helpful. He took great care of my car, and even gave my dog a treat for the road.

Quick and easy. They suggested things that were needed and weren't that pushy. Overall greatread more

Do Not Go Here! Brought my truck in for the first time! Told…read morethe check in lady to be sure to check all the fluids and grease everything that can be greased which is standard procedure anyways! Got my truck they didn't check any of it ! They didn't grease ball joints or drivelines! Put some small oil filter on it that I can't believe is right for a 454 Chevy truck! I'll never go back!! They tried to make it right but too late for me !!

They get the job done efficiently no stress about if someone is telling the truth about my vehicle…read more 2002 subaru and I work with kids, so I need reliable mechanics I can trust to get to work on time

a minute ago NEW…read more This place is garbage! Called for a quote to get service done, told me he would get back to me, 2 days later still hasn't returned my call! Guess they don't need my business, I'll go somewhere else! Maybe I'll go in to tell them how much of a piece of shit they are! Wasn't really going to go there anyway just because of another bad experience I had, I just wanted to compare quotes with other places!

These guys know their business , excellent service! They're the best in town will definitely go the…read moreextra mile to get you in and out as soon as possible!

Purchased a set of tire for my trailer. My rims had a special band on the inside which required…read morethem to be removed prior to installing the new tire. The manager and staff worked together to the tire work done. They never looked frustrated or angry. They went way beyond and got the job done. Thank you guys.

Breaking down on the highway while heading home from the mountains to San Francisco is about as…read morestressful as it gets--especially with a nervous pitbull and no real idea where you are. After calling five different shops that either didn't answer or couldn't help, Stein's Auto Shop picked up. Even though they were short-staffed, already busy, and facing a holiday the next day, they said they could take a look. They also strongly suggested a nearby towing service rather than limping the truck in. That advice turned out to be spot-on--the transfer case was completely bound up. Priority Towing showed up, loaded all four of us (truck, humans, and dog), took the 4Runner to Stein's, waited while we dropped it off, and then drove us to a nearby dog-friendly hotel. That alone would've been above and beyond. The next day, the truck was fixed, test-driven, and running like normal. To top it off, the owner personally picked me up from the hotel. The whole team was kind, calm, and genuinely engaged--walking through what most likely caused the issue and answering questions without any rush or condescension. All for a very reasonable price. Owning a small business means this truck matters. A 2001 Limited 4WD 4Runner with plans to see another 200,000 miles deserves good hands, and Stein's proved they're exactly that. Huge, heartfelt thanks to everyone at Stein's Auto Care and to Priority Towing. An experience so good it almost makes the breakdown worth it. --Matt

James is amazing! My car broke down on a Friday and I was calling around to every mechanic shop in…read morethe area. I am from the Bay Area and we were about 2.5 miles from home when my car started making weird noises and then just died. I was able to start the car up again and get it to our house in Pioneer and get a call out to AAA for a tow. After waiting for our tow truck, I was able to get ahold of Steins Auto Care and I spoke with James who told me to bring my Tucson in so they could see what the issue was. I had the vehicle towed and due to this being a Friday, after 3pm, James advised they could look at my vehicle on Monday. I was fine with that, however, I had no car to get me home. James suggested the Enterprise Rental Agency in Sutter Creek and I was able to acquire a vehicle for a few days. Stein personally drove my Hubby and I to Enterprise and I was able to lock down a car so I could get home for my work shift. James contacted me as soon as they were able to do a diagnostic on my car and had to break the bad news to me. He let me know that the engine had failed and that I would need to have an entire engine replacement. James suggested I have the vehicle towed to Hyundai to see if this would be replaced under the Hyundai Warranty. Thanks to James and Stein, this was a smooth process and I was able to get the vehicle towed to Stockton Hyundai for a full engine replacement. Luck was certainly on my side when I dialed Stein's number for help and I appreciate all of the hard work and assistance provided by this fantastic Auto Shop. Great Job and flawless customer service and care!

For the third time i went through your wash my 2023 Honda crv meteorite gray vehicle not washed…read moreclean. There was a residue left on the car. I alerted your worker and he put me through again. He told me that the same thing would happen if i went through again., He was right after the second go through the car was still not correctly washed. This has happened before. f you can't get the cars clean your equipment should be checked. Perhaps your detergent is defective. Until I am advised that you have solved the problem I am going to another car wash an advising my friends to do the same. Laurence Lacey

Showed up for just a car wash about 10 minutes before they closed on Saturday 8/30/2025. There were…read moreemployees in the shop with the shop doors open when I arrived. There was a car in the wash and one about to get a wash. When I get up to the payment station I select my wash and tried to pay. My card doesn't work. I try two more card both don't work. I press the button that says "for assistance press button". A employee came out and just walks past me without saying anything. I wait a minute or two then decide I'm gonna drive thru and talk to someone inside. I get out of the wash and the shop doors are closed and everyone is gone. The time was 3:57pm and they didn't close till 4pm. I understand I came last minute (not knowing they closed at 4) and people want to get home. What I'm upset that the employee that walked past my car didn't saying anything about them closing early or about me not being able to get a car wash. To me that's very unprofessional and I will not be coming back at any point. I also don't recommend anyone using this car wash either. Customer service is always important.

I'm originally from Concord CA, and was in Ione visiting my sister when I noticed I had a screw in…read moremy tire. My tires are from a Big O Tire place in Concord. I drove to the Big O Tire business in Jackson. I was helped my Gilbert. He was so nice, helpful, and took care of everything that needed to be fixed. His customer service and his attitude was beyond appreciated. The best customer service I've ever had. I would definitely recommend this place.

The service was polite and efficient. My car was ready in a decent amount of time. The price for…read morethe service received was a good value. The facility appeared clean, but smelled strongly of stale cigarettes. May use again just for the convenience.

Got outa there with way more money left to work with than I would've ever imagined. Only complaint…read moreI could have is that the shop is all the way at the top of that hill. Thats more my fault for living at the bottom of that hill.

Nice and very good at communicating. Great staff. A little expensive but not many other options.read more

Sure, it's a family atmosphere and "comfy", but be careful about anything besides an oil change or…read moreyou might get a true "country lube". I was happy enough with the oil: they remembered to put the cap on!! But when I had the owner do something a little more complicated, he blamed me and my car when he got it wrong twice. He should have been out able to admit that he was out of his depth but he didn't want to lose more time or money: He left that to me. A dealer figured it out in an hour but by then, I had spent several hundred dollars and wasted a lot of time. You've been warned - never again for me.

Getting your transmission fluid flushed and replaced isn't something done often and I chose these…read morefolks to do the job. I called to schedule an appointment and Ted answered the phone. He was courteous, very accommodating and took the time to take all my vehicle information to ensure he had the right elements to complete the job. He also gave me a quote and that was the price I paid when all was said and done. I arrived at the appointed time, within a minute, Ted was there to meet me in the parking lot with clipboard in hand, took control and an hour and a half later, the project was done. Everything was according to schedule. I couldn't have had a more pleasant and smooth transaction, from the initial phone call to when I drove off the parking lot. I appreciate that a lot. So drama free! Thanks Ted.

I love this place because they always take care of me and I don't feel like they're trying to take…read moreadvantage of me and sell me things. I don't really need. I highly recommend that you get the insurance on your tires. I have used it three times now to replace tires when I've picked up nails and other debris from the road. They have locations all over the place and I was able to get a tire replaced up near Sacramento when I was seven hours from my home. I've been using America's tire for at least 10 years.

Tough call these guys are normally pretty good. I bought three sets of tires from America's tire…read morein Caldwell, Idaho... including a new set two days ago. Now we're driving thru Jackson CA on our way to a NYE gig at a local casino w my band. Our tire lite is on due to low pressure on the new tires. Now we're stuck behind a long line of "free" air checks being ignored because they are too busy. I'm assuming the "free" part is taking a backseat. Which is kind of lame because I just bought these tires and now I'm sitting at the back of the line waiting for someone to wait on anyone. I'm not looking for free. I'm looking for warranty work on what they just did. Follow up...To be fair they managed to take care of it fairly fast once we brought it to someone's attention in the garage instead of the sales floor.