Great service, very professional, their second opinion saved me hundreds of dollars over the…read moredealer!

Rip offs..cheesy service at BIG prices..we bought s diesel ...took it straight to him for an over…read moreall check..paid the bucks! Never checked the cooling system or put a hole in the radiator while working...not sure which. It was right back in a different shop

Went in there to get some coolant for my mbz, these guys were so helpful awesome made sure it was…read morethe right coolant and their customer service is amazing.

My headlight relay sensor was shorting out. Went in to see if they had the part. They had a Rilley…read morethat I needed and the gentleman scoured the building until he found it. I'll definitely be back. Great customer service.

I needed to make something happen on an old (very old) tractor. The employee at the counter took…read morethe time to help me find just what I needed.

I went to get some parts for my Mustang at Riebes Sutter Creek as I usually do. Jabe was the…read morecounterman who helped me. Quick efficient and friendly service . Good job.

I've needed 4 batteries for 3 different vehicles over the past few years. I've found this store…read morealways had the ones I needed in stock at a reasonable price. One was defective and only made it two years under its three year warranty. No question, they replaced it. The best part though was that they were willing to remove the old one and replace it with the new for no extra charge and always with a smile. That is why I'll keep going back here when I need something for my cars/trucks.

Very friendly, clean store, and very helpful finding parts I needed. I highly recommend this store.read more

My son purchased 2 power steering pumps and both failed after installation by a local mechanic…read moreshop. Since he has tried to return both and can't get any sort of help from the store and has had to contact corporate, which has been zero help either. He has been waiting on a "supposed" shipping label from corporate for 6 months while making repeated efforts to follow up as to why he has not received it. This company has HORRENDOUS customer service! We will NEVER shop at Napa after this experience! Additionally, we will not be using anything other than original factory parts after this experience. Sadly, Napa has proven they don't care about their customers once you've purchased. GREED!!! 6 months he's been trying and isn't any further along since he stepped foot in the French Bar store requesting his refund with the part in hand! Napa Corporate you should be ashamed!

The female manager didn't even want to try and process my return without a box, even though I had a…read morereceipt! When I decided I was leaving the part with them because it was useless to take with me at that point and told them how they were acting, Gabriel decided to call my mom a bitch, and then proceeded to hide behind his senior citizen coworkers as he really wasn't about it! I've since called corporate, notified them of the incident, and they are processing my return as we speak, my advice to the store owners that you should probably find a new manager, and fire Gabriel, as he's not worthy of your $16.50 an hour

Fast and efficient service. Excellent on hand stock. Reasonable price for the riding mower battery…read moreI bought.

I don't care for whinners much, I'm a local in the County that does appreciate Jim, Einstein of…read moremotorcycles, for sure. Jim has been in demand for keeping our bikes on the road for over 50 years, I know were lucky to have him all this time. I make no demands or attempt to know what he knows. I am loyal and respectful of Jims operation and getting inline in the waiting room is no big deal, because I know I will get my bike back smiling and ready for the road. Just like a good doctor in a "MASH unit" he will and can prioritize treatment for a successful outcome. Thanks Jim

Short answer Jim knows what he is doing on older ATV's. He is very reasonable in price versus…read moretaking your bike/quad to a dealer in Sacramento and getting bent over for a grand, when he does quality work for half the price. To address other reviews about him being grumpy, I agree he can be. When I originally tried to bring a vehicle in for repair he seemed to be a pain in the ass with no time to give me, that said he was extremely busy. He made me an appointment day two months out, and said come back and we will talk. When I returned he was super cool, and took care of couple of additional things for no charge and repaired my quad fast, and for $600 less the PCP Yamaha wanted, were the quad was original purchased. Bottom line it's just him working in a really small shop, but he knows how to work on bikes and quads. He has a customer for as long as he is in business from us. Thanks Jim for getting the kids quad fixed up, I was ready to throw it away before you made it new again.

I have built a few rat bikes in my day and I wanted to try AFT's suicide shifter. I went to the…read morewebsite found what I wanted but there was no ordering link. There was nothing on the site that said email or call to order. So I emailed AFT and asked how to order. I was told "you have to buy from us." I emailed back and asked how do I do that? I was told, "from our web site" I wrote back and said "am I missing a link" and Jim replied, "call me it's that simple" I explained there is nothing on your site to tell a customer how to order and it's not that simple and no need to be rude. Jim (the OWNER) responded-this is a direct quote from the owner Jim "I don't want idiots for customers" and " For some reason you wanted to start a pissing match. We don't care what you say on blogs etc. Have at it." Needless to say I did not buy from him. Potential buyer beware!

I found this business after doing a google search and I was intrigued after visiting their website…read more I found the owner of the business Jim Giuffra to be totally unprofessional and uncaring when dealing with my inquiry. Earlier I had sent him a picture and a wish list of things I wanted done for my motorcycle. He promptly replied with an email that said "I told you to call me I don't have time for emails." I'm sorry but I think that if you are going to talk down to me by saying I TOLD you to call me. I shudder to think what type of business he runs when he can be so unprofessional and discourteous to a potential new customer. Don't fall for the hype when they claim to be 2 time world champion custom bike builders. No matter what accolades they may have earned the one that they are most lacking in is the one of good customer service.

I went in to get an oil change, and when I got home, I looked underneath my vehicle and noticed…read morethat the skid plate had been held up with zip ties. Apparently, the pins holding the skid plate in place were accidentally broken during the service. Accidents happen, and I completely understand that. What I don't understand is why nobody was honest enough to tell me what happened. Instead, I was allowed to leave without being informed and had to discover the issue myself once I got home. I then had to call back and speak with a manager to get the situation addressed. Unfortunately, you've lost my business going forward. If something goes wrong during a service, just be upfront with the customer. I would have had a completely different reaction if someone had simply told me, "We accidentally broke a few of the clips, and we fixed it temporarily with zip ties." Mistakes happen -- hiding them from the customer is what turns a simple mistake into a trust issue

Always kind, professional, and the work is superb! I have no intentions of going anywhere else!read more