Great service, very professional, their second opinion saved me hundreds of dollars over the…read moredealer!

Rip offs..cheesy service at BIG prices..we bought s diesel ...took it straight to him for an over…read moreall check..paid the bucks! Never checked the cooling system or put a hole in the radiator while working...not sure which. It was right back in a different shop

We recently drove up to Amador in our 2000 Ford F350 truck. The battery light came on, and then we…read morerealized our headlights were getting dim- and we certainly were not going to get to our destination! We called another auto parts store first, which was closing at 5pm. When we said we might not get there until a few minutes after 5pm, it was just an "oh well, we close at 5pm- see you if you get here!" They definitely didn't care to stay a few minutes late to help people in need! We did get there by 5, but they didn't have the alternator we needed. Then we called O'Reilly's, as they were open till 8 pm - and they had the alternator we needed! Yay! Not only that- but when we asked if we could borrow a wrench so my husband could install it, the young man helping us said he would help us install it!! (He had gone to school to be an auto mechanic, so we felt comfortable we were in good hands). Nick removed the old one, put the new one in, did it all very efficiently, and was so polite and helpful. We kept telling each other how incredibly lucky we were to end up there!! Nick was so amazingly helpful, and Jimmy was great too. Hope they get a raise soon- they deserve it! I highly recommend this place: great service, prices, and convenient hours too! Thanks Nick, Jimmy, and O'Reilly Auto Parts for saving the day for us!!!

Went in there to get some coolant for my mbz, these guys were so helpful awesome made sure it was…read morethe right coolant and their customer service is amazing.

I've needed 4 batteries for 3 different vehicles over the past few years. I've found this store…read morealways had the ones I needed in stock at a reasonable price. One was defective and only made it two years under its three year warranty. No question, they replaced it. The best part though was that they were willing to remove the old one and replace it with the new for no extra charge and always with a smile. That is why I'll keep going back here when I need something for my cars/trucks.

Very friendly, clean store, and very helpful finding parts I needed. I highly recommend this store.read more

I needed to make something happen on an old (very old) tractor. The employee at the counter took…read morethe time to help me find just what I needed.

I went to get some parts for my Mustang at Riebes Sutter Creek as I usually do. Jabe was the…read morecounterman who helped me. Quick efficient and friendly service . Good job.

Short answer Jim knows what he is doing on older ATV's. He is very reasonable in price versus…read moretaking your bike/quad to a dealer in Sacramento and getting bent over for a grand, when he does quality work for half the price. To address other reviews about him being grumpy, I agree he can be. When I originally tried to bring a vehicle in for repair he seemed to be a pain in the ass with no time to give me, that said he was extremely busy. He made me an appointment day two months out, and said come back and we will talk. When I returned he was super cool, and took care of couple of additional things for no charge and repaired my quad fast, and for $600 less the PCP Yamaha wanted, were the quad was original purchased. Bottom line it's just him working in a really small shop, but he knows how to work on bikes and quads. He has a customer for as long as he is in business from us. Thanks Jim for getting the kids quad fixed up, I was ready to throw it away before you made it new again.

I don't care for whinners much, I'm a local in the County that does appreciate Jim, Einstein of…read moremotorcycles, for sure. Jim has been in demand for keeping our bikes on the road for over 50 years, I know were lucky to have him all this time. I make no demands or attempt to know what he knows. I am loyal and respectful of Jims operation and getting inline in the waiting room is no big deal, because I know I will get my bike back smiling and ready for the road. Just like a good doctor in a "MASH unit" he will and can prioritize treatment for a successful outcome. Thanks Jim

Everything went great. A big thank you to Sophia. I appreciate all her help. See you in the future.read more

Got me in early and got me out on time. The dual exhaust system looks and sounds great.read more

Fast and efficient service. Excellent on hand stock. Reasonable price for the riding mower battery…read moreI bought.

I have taken 3 or 4 vehicles to Tooles, and have been very satisfied everytime! The most recent…read morewas my daughters car that the AC compressor needed to be replaced. I was trying to save money and bought one online (guaranteed to fit). Tooles agreed to put it on for us. Of course it didn't fit, so they got a compressor that DID fit, and got it on and ready to go in TWO DAYS. It ended up costing about the same as it would've if I had just taken it there to begin with. I have returned the online purchased compressor and am waiting for a refund. Always cheerful, always thorough, honest. Thank you to the crew at Tooles in Jackson!!!

I would give them a minus 5 if I could. I had one of the most bizarre experiences of my life…read moreconcerning rage. I scheduled an appointment a week ahead for a smog check at 11:00 a. m. I went in at about 10:55 the day of the appointment. I walked up to the counter and was greeted with "Hey, what can I do for you." It just seemed like not the friendliest greeting I would have expected, but I didn't think too much about it. So I told him I had an appointment for 11:00. He checked the computer and told me that no your appointment was for 10:00. I told him "No it was for 11." He said "I'm looking right here on the computer, you made your appointment for 10:00!" I could tell he was already getting aggravated. I very emphatically stated "No I didn't it was for 11!" At that point he completely lost it. He got extremely angry and told me I had made the appointment for 10:00 and he knows because he is looking at it on his computer. I told that was a mistake. He yelled at me "You made it for 11:00 it's right here on the computer" at the same time turns the computer toward me and slams his finger on the screen. He then told me that I could just leave and that quote, "I don't give a shit." I tried to get him to calm down but to no avail. I left the office but then turned around and told him I was going to make a complaint. He yelled out the door "What did you say?" "I said I'm going to make a complaint." He jumped up out of his chair raced outside put his finger in my face and yelled at me, "MAKE A COMPLAINT, I DON'T GIVE SHIT, I DON"T GIVE A SHIT!" At this point he was in a full blown rage. I again tried to calm him down by asking him why he was acting like that and telling him that it doesn't have to be this way. I said it at least 4 times. He responded by telling me I was the problem and came in with a shitty attitude when in reality I was looking forward to getting the smog check done. Again he told me while raging that I could just leave and he doesn't give a shit, the entire time with his finger in my face. Finally he returned to the office. I had noticed 2 people in the shop watching the entire episode. I turned to them and asked them what was wrong with this guy. They just shrugged their shoulders. I headed for my car but then realized I had better get his name I asked the 2 gentlemen in the shop what his name was and they would not even look up at me as if they were afraid of getting involved due to retribution. So I went to the doorway of the office and asked the person I had the encounter with and he said his name was Michael. On the way home I started to wonder if I had made a mistake about the appointment time. I actually started feeling a bit guilty. What if it was my mistake but then realizing there still would be no excuse for his behavior. Anyway when I got home it occurred to me to check my phone for text message and my email for a reminder about the appointment. Yes both confirmed the appointment was for 11:00. Michael clearly has anger issues and would be wise to seek therapy. Take my advice, stay away from Toole's garage in Jackson!

Quentin was absolutely amazing! I called with some questions and he got me in the same day and out…read morein my short timeframe. He was so respectful, answered all my questions, explained things in a way that was easy to understand, helped me and made me feel like they were going to take excellent care of me and my car. I really appreciated he could tell I wanted to take good care of my car and just needed some help. He helped me make and understand a plan over the next several thousands of miles of things to prepare for, things that just needed monitoring and what items were going to be fine for some time. He certainly won me over and I'll be doing all my services there from here forward.

The service was polite and efficient. My car was ready in a decent amount of time. The price for…read morethe service received was a good value. The facility appeared clean, but smelled strongly of stale cigarettes. May use again just for the convenience.