In my opinion, there is a trend at the Jackson location for sales
(especially management) to try and steer the customer to just roll over and purchase a set of tires at full price. Americas Tire and manufacturers have warranties for mileage reimbursement in place. Now, allow me to try and explain.
I've had a couple interactions with the Jackson location now. First set of tires purchased was $1200 (1 Ton dually) and they ended up lasting about 11000 miles before they were completely worn out, BFG K02 top shelf tires. The salesperson I talked with acted as if that was normal and its time to just buy another set. An employee named Joseph made several excuses why they could not be warrantied. The vehicle is heavy, its diesel, it's a tow vehicle ect. Ive heard it all and felt as though these were an excuse. I spoke to a different manager at another Americas Tire over the phone about the issue I was having and said to come in. This other AT location took complete care of me and mileage warrantied the old tires toward another set of new tires, mind you this was a substantial percentage off toward a new set of tires and I had never set foot in this other AT location until now.
Flash forward now, the most recent set of tires is needing replacement at 17,000 miles with a 40,000-mile warranty in place. I talked to the AT staff in Jackson and the store manager S.C. was willing to warranty 2 tires of the 6 tires. Again, I felt as though they were making excuses as to why they could only warranty two. The store was busy this day and I had an appointment in town. The lines were long and took more time than usual. No problem. The manager said he was willing to rotate the tires, but it was time to go. About two weeks pass next go round for tire rotation, my spouse went in and was told 1 of the tires could be warrantied and they would not rotate the tires because of the low tread. This vehicle hadn't been driven 100 miles in that time. I called and the newest excuse was that a 1 ton pickup was a commercial vehicle and not available for mileage reimbursement.
At the threat of sounding like a Terry, (the male version of Karen) It took asking for the regional managers contact information that their attitude changed. I did contact Mike at a regional office
At this point, and after a long not so pleasant conversation on the phone with S.C. he agreed to warranty all of the tires and this work has been completed.
If the set of tires don't make it to their warranty period insist that they honor the warranty don't let the staff or management try and strong arm you into a set of full priced tires. The managers are clearly working toward a bonus or are commission based. Otherwise, I found the staff there to be courteous and friendly the salespeople is a little different story. read more