I went in to get an oil change, and when I got home, I looked underneath my vehicle and noticed…read morethat the skid plate had been held up with zip ties. Apparently, the pins holding the skid plate in place were accidentally broken during the service. Accidents happen, and I completely understand that. What I don't understand is why nobody was honest enough to tell me what happened. Instead, I was allowed to leave without being informed and had to discover the issue myself once I got home. I then had to call back and speak with a manager to get the situation addressed. Unfortunately, you've lost my business going forward. If something goes wrong during a service, just be upfront with the customer. I would have had a completely different reaction if someone had simply told me, "We accidentally broke a few of the clips, and we fixed it temporarily with zip ties." Mistakes happen -- hiding them from the customer is what turns a simple mistake into a trust issue

Always kind, professional, and the work is superb! I have no intentions of going anywhere else!read more

I have taken 3 or 4 vehicles to Tooles, and have been very satisfied everytime! The most recent…read morewas my daughters car that the AC compressor needed to be replaced. I was trying to save money and bought one online (guaranteed to fit). Tooles agreed to put it on for us. Of course it didn't fit, so they got a compressor that DID fit, and got it on and ready to go in TWO DAYS. It ended up costing about the same as it would've if I had just taken it there to begin with. I have returned the online purchased compressor and am waiting for a refund. Always cheerful, always thorough, honest. Thank you to the crew at Tooles in Jackson!!!

I would give them a minus 5 if I could. I had one of the most bizarre experiences of my life…read moreconcerning rage. I scheduled an appointment a week ahead for a smog check at 11:00 a. m. I went in at about 10:55 the day of the appointment. I walked up to the counter and was greeted with "Hey, what can I do for you." It just seemed like not the friendliest greeting I would have expected, but I didn't think too much about it. So I told him I had an appointment for 11:00. He checked the computer and told me that no your appointment was for 10:00. I told him "No it was for 11." He said "I'm looking right here on the computer, you made your appointment for 10:00!" I could tell he was already getting aggravated. I very emphatically stated "No I didn't it was for 11!" At that point he completely lost it. He got extremely angry and told me I had made the appointment for 10:00 and he knows because he is looking at it on his computer. I told that was a mistake. He yelled at me "You made it for 11:00 it's right here on the computer" at the same time turns the computer toward me and slams his finger on the screen. He then told me that I could just leave and that quote, "I don't give a shit." I tried to get him to calm down but to no avail. I left the office but then turned around and told him I was going to make a complaint. He yelled out the door "What did you say?" "I said I'm going to make a complaint." He jumped up out of his chair raced outside put his finger in my face and yelled at me, "MAKE A COMPLAINT, I DON'T GIVE SHIT, I DON"T GIVE A SHIT!" At this point he was in a full blown rage. I again tried to calm him down by asking him why he was acting like that and telling him that it doesn't have to be this way. I said it at least 4 times. He responded by telling me I was the problem and came in with a shitty attitude when in reality I was looking forward to getting the smog check done. Again he told me while raging that I could just leave and he doesn't give a shit, the entire time with his finger in my face. Finally he returned to the office. I had noticed 2 people in the shop watching the entire episode. I turned to them and asked them what was wrong with this guy. They just shrugged their shoulders. I headed for my car but then realized I had better get his name I asked the 2 gentlemen in the shop what his name was and they would not even look up at me as if they were afraid of getting involved due to retribution. So I went to the doorway of the office and asked the person I had the encounter with and he said his name was Michael. On the way home I started to wonder if I had made a mistake about the appointment time. I actually started feeling a bit guilty. What if it was my mistake but then realizing there still would be no excuse for his behavior. Anyway when I got home it occurred to me to check my phone for text message and my email for a reminder about the appointment. Yes both confirmed the appointment was for 11:00. Michael clearly has anger issues and would be wise to seek therapy. Take my advice, stay away from Toole's garage in Jackson!

Best car wash in town Speedy in and out…read more The best car was in town, they are quick and easy to get to. The car wash is clean and you can get in and out quickly.

For the third time i went through your wash my 2023 Honda crv meteorite gray vehicle not washed…read moreclean. There was a residue left on the car. I alerted your worker and he put me through again. He told me that the same thing would happen if i went through again., He was right after the second go through the car was still not correctly washed. This has happened before. f you can't get the cars clean your equipment should be checked. Perhaps your detergent is defective. Until I am advised that you have solved the problem I am going to another car wash an advising my friends to do the same. Laurence Lacey

Do Not Go Here! Brought my truck in for the first time! Told…read morethe check in lady to be sure to check all the fluids and grease everything that can be greased which is standard procedure anyways! Got my truck they didn't check any of it ! They didn't grease ball joints or drivelines! Put some small oil filter on it that I can't believe is right for a 454 Chevy truck! I'll never go back!! They tried to make it right but too late for me !!

Quick and easy. They suggested things that were needed and weren't that pushy. Overall greatread more

They get the job done efficiently no stress about if someone is telling the truth about my vehicle…read more 2002 subaru and I work with kids, so I need reliable mechanics I can trust to get to work on time

a minute ago NEW…read more This place is garbage! Called for a quote to get service done, told me he would get back to me, 2 days later still hasn't returned my call! Guess they don't need my business, I'll go somewhere else! Maybe I'll go in to tell them how much of a piece of shit they are! Wasn't really going to go there anyway just because of another bad experience I had, I just wanted to compare quotes with other places!

Great service, very professional, their second opinion saved me hundreds of dollars over the…read moredealer!

Rip offs..cheesy service at BIG prices..we bought s diesel ...took it straight to him for an over…read moreall check..paid the bucks! Never checked the cooling system or put a hole in the radiator while working...not sure which. It was right back in a different shop

This shop took care of me in an emergency and with just regular needs. The customer service is…read moreincredible. The service is fast, expertly done, and quality products. I am so excited to have this relationship with Caliber tires and wheels, replacing my relationship with Americas tire. Highly recommend this shop. In house professionalism is stellar.

This tire shop provides first class customer service. The owner Romeo spent hours on text and phone…read morehelping me decide what the best tire options would be for my Jeep. No pressure, and he really provided great information. I decided on some Toyo III tires and new rims and they were installed in about an hour. Nice waiting area. Great value for an entire set of tire. Romeo is a great guy and I highly recommend Caliber for their fair prices and great customer service.

James is amazing! My car broke down on a Friday and I was calling around to every mechanic shop in…read morethe area. I am from the Bay Area and we were about 2.5 miles from home when my car started making weird noises and then just died. I was able to start the car up again and get it to our house in Pioneer and get a call out to AAA for a tow. After waiting for our tow truck, I was able to get ahold of Steins Auto Care and I spoke with James who told me to bring my Tucson in so they could see what the issue was. I had the vehicle towed and due to this being a Friday, after 3pm, James advised they could look at my vehicle on Monday. I was fine with that, however, I had no car to get me home. James suggested the Enterprise Rental Agency in Sutter Creek and I was able to acquire a vehicle for a few days. Stein personally drove my Hubby and I to Enterprise and I was able to lock down a car so I could get home for my work shift. James contacted me as soon as they were able to do a diagnostic on my car and had to break the bad news to me. He let me know that the engine had failed and that I would need to have an entire engine replacement. James suggested I have the vehicle towed to Hyundai to see if this would be replaced under the Hyundai Warranty. Thanks to James and Stein, this was a smooth process and I was able to get the vehicle towed to Stockton Hyundai for a full engine replacement. Luck was certainly on my side when I dialed Stein's number for help and I appreciate all of the hard work and assistance provided by this fantastic Auto Shop. Great Job and flawless customer service and care!

Breaking down on the highway while heading home from the mountains to San Francisco is about as…read morestressful as it gets--especially with a nervous pitbull and no real idea where you are. After calling five different shops that either didn't answer or couldn't help, Stein's Auto Shop picked up. Even though they were short-staffed, already busy, and facing a holiday the next day, they said they could take a look. They also strongly suggested a nearby towing service rather than limping the truck in. That advice turned out to be spot-on--the transfer case was completely bound up. Priority Towing showed up, loaded all four of us (truck, humans, and dog), took the 4Runner to Stein's, waited while we dropped it off, and then drove us to a nearby dog-friendly hotel. That alone would've been above and beyond. The next day, the truck was fixed, test-driven, and running like normal. To top it off, the owner personally picked me up from the hotel. The whole team was kind, calm, and genuinely engaged--walking through what most likely caused the issue and answering questions without any rush or condescension. All for a very reasonable price. Owning a small business means this truck matters. A 2001 Limited 4WD 4Runner with plans to see another 200,000 miles deserves good hands, and Stein's proved they're exactly that. Huge, heartfelt thanks to everyone at Stein's Auto Care and to Priority Towing. An experience so good it almost makes the breakdown worth it. --Matt

I take my truck here to get my oil change and rotate my tires…read more I have had great service here. Took good care of my truck. I called for appointments and showed up without an appointment as well. These Gentlemen are good at their jobs.

Job will take 3x as long as it should…read more And you'll get your car back dirty. Time is money. And these guys are insanely slow... and greasey (literally). A single tire took two trips, and the installation took 45 minutes since they were standing around talking and taking smoke breaks while working. They also messed up my first order, tacking on extra costs... and they kept a tire that I asked them to put in the back when they were done. And dirty hands on my steering wheel.. Ughhh... took 20 minutes just to clean their mess... see photo: that's just where the guy put his butt Just watched one of their dirty-handed guys drive a customers car away with the e brake engaged. Wild.

This rating is far too late. Best garage in the county. Darron and Crew have worked on all of our…read morevehicles and has kept them in great condition. Honest and does good work. Plus a great derby driver :)

Darrin Gibson is the owner and he really is a great guy! I was recommended here by Al at Jackson…read moreTire and am so thankful I was! At first it didn't seem like there was time to work on my car, I needed my wheel bearings replaced and we were going to have to schedule something for next week. But when Darrin saw just how bad of shape my car was in he moved some things around and got it done! I cannot say how grateful I am for Gibson's Garage.