We recently drove up to Amador in our 2000 Ford F350 truck. The battery light came on, and then we…read morerealized our headlights were getting dim- and we certainly were not going to get to our destination! We called another auto parts store first, which was closing at 5pm. When we said we might not get there until a few minutes after 5pm, it was just an "oh well, we close at 5pm- see you if you get here!" They definitely didn't care to stay a few minutes late to help people in need! We did get there by 5, but they didn't have the alternator we needed. Then we called O'Reilly's, as they were open till 8 pm - and they had the alternator we needed! Yay! Not only that- but when we asked if we could borrow a wrench so my husband could install it, the young man helping us said he would help us install it!! (He had gone to school to be an auto mechanic, so we felt comfortable we were in good hands). Nick removed the old one, put the new one in, did it all very efficiently, and was so polite and helpful. We kept telling each other how incredibly lucky we were to end up there!! Nick was so amazingly helpful, and Jimmy was great too. Hope they get a raise soon- they deserve it! I highly recommend this place: great service, prices, and convenient hours too! Thanks Nick, Jimmy, and O'Reilly Auto Parts for saving the day for us!!!

Went in there to get some coolant for my mbz, these guys were so helpful awesome made sure it was…read morethe right coolant and their customer service is amazing.

I needed to make something happen on an old (very old) tractor. The employee at the counter took…read morethe time to help me find just what I needed.

I went to get some parts for my Mustang at Riebes Sutter Creek as I usually do. Jabe was the…read morecounterman who helped me. Quick efficient and friendly service . Good job.

I've needed 4 batteries for 3 different vehicles over the past few years. I've found this store…read morealways had the ones I needed in stock at a reasonable price. One was defective and only made it two years under its three year warranty. No question, they replaced it. The best part though was that they were willing to remove the old one and replace it with the new for no extra charge and always with a smile. That is why I'll keep going back here when I need something for my cars/trucks.

Very friendly, clean store, and very helpful finding parts I needed. I highly recommend this store.read more

My son purchased 2 power steering pumps and both failed after installation by a local mechanic…read moreshop. Since he has tried to return both and can't get any sort of help from the store and has had to contact corporate, which has been zero help either. He has been waiting on a "supposed" shipping label from corporate for 6 months while making repeated efforts to follow up as to why he has not received it. This company has HORRENDOUS customer service! We will NEVER shop at Napa after this experience! Additionally, we will not be using anything other than original factory parts after this experience. Sadly, Napa has proven they don't care about their customers once you've purchased. GREED!!! 6 months he's been trying and isn't any further along since he stepped foot in the French Bar store requesting his refund with the part in hand! Napa Corporate you should be ashamed!

The female manager didn't even want to try and process my return without a box, even though I had a…read morereceipt! When I decided I was leaving the part with them because it was useless to take with me at that point and told them how they were acting, Gabriel decided to call my mom a bitch, and then proceeded to hide behind his senior citizen coworkers as he really wasn't about it! I've since called corporate, notified them of the incident, and they are processing my return as we speak, my advice to the store owners that you should probably find a new manager, and fire Gabriel, as he's not worthy of your $16.50 an hour

Fast and efficient service. Excellent on hand stock. Reasonable price for the riding mower battery…read moreI bought.

Short answer Jim knows what he is doing on older ATV's. He is very reasonable in price versus…read moretaking your bike/quad to a dealer in Sacramento and getting bent over for a grand, when he does quality work for half the price. To address other reviews about him being grumpy, I agree he can be. When I originally tried to bring a vehicle in for repair he seemed to be a pain in the ass with no time to give me, that said he was extremely busy. He made me an appointment day two months out, and said come back and we will talk. When I returned he was super cool, and took care of couple of additional things for no charge and repaired my quad fast, and for $600 less the PCP Yamaha wanted, were the quad was original purchased. Bottom line it's just him working in a really small shop, but he knows how to work on bikes and quads. He has a customer for as long as he is in business from us. Thanks Jim for getting the kids quad fixed up, I was ready to throw it away before you made it new again.

I don't care for whinners much, I'm a local in the County that does appreciate Jim, Einstein of…read moremotorcycles, for sure. Jim has been in demand for keeping our bikes on the road for over 50 years, I know were lucky to have him all this time. I make no demands or attempt to know what he knows. I am loyal and respectful of Jims operation and getting inline in the waiting room is no big deal, because I know I will get my bike back smiling and ready for the road. Just like a good doctor in a "MASH unit" he will and can prioritize treatment for a successful outcome. Thanks Jim

I take my truck here to get my oil change and rotate my tires…read more I have had great service here. Took good care of my truck. I called for appointments and showed up without an appointment as well. These Gentlemen are good at their jobs.

Job will take 3x as long as it should…read more And you'll get your car back dirty. Time is money. And these guys are insanely slow... and greasey (literally). A single tire took two trips, and the installation took 45 minutes since they were standing around talking and taking smoke breaks while working. They also messed up my first order, tacking on extra costs... and they kept a tire that I asked them to put in the back when they were done. And dirty hands on my steering wheel.. Ughhh... took 20 minutes just to clean their mess... see photo: that's just where the guy put his butt Just watched one of their dirty-handed guys drive a customers car away with the e brake engaged. Wild.

I have built a few rat bikes in my day and I wanted to try AFT's suicide shifter. I went to the…read morewebsite found what I wanted but there was no ordering link. There was nothing on the site that said email or call to order. So I emailed AFT and asked how to order. I was told "you have to buy from us." I emailed back and asked how do I do that? I was told, "from our web site" I wrote back and said "am I missing a link" and Jim replied, "call me it's that simple" I explained there is nothing on your site to tell a customer how to order and it's not that simple and no need to be rude. Jim (the OWNER) responded-this is a direct quote from the owner Jim "I don't want idiots for customers" and " For some reason you wanted to start a pissing match. We don't care what you say on blogs etc. Have at it." Needless to say I did not buy from him. Potential buyer beware!

I found this business after doing a google search and I was intrigued after visiting their website…read more I found the owner of the business Jim Giuffra to be totally unprofessional and uncaring when dealing with my inquiry. Earlier I had sent him a picture and a wish list of things I wanted done for my motorcycle. He promptly replied with an email that said "I told you to call me I don't have time for emails." I'm sorry but I think that if you are going to talk down to me by saying I TOLD you to call me. I shudder to think what type of business he runs when he can be so unprofessional and discourteous to a potential new customer. Don't fall for the hype when they claim to be 2 time world champion custom bike builders. No matter what accolades they may have earned the one that they are most lacking in is the one of good customer service.

I have taken 3 or 4 vehicles to Tooles, and have been very satisfied everytime! The most recent…read morewas my daughters car that the AC compressor needed to be replaced. I was trying to save money and bought one online (guaranteed to fit). Tooles agreed to put it on for us. Of course it didn't fit, so they got a compressor that DID fit, and got it on and ready to go in TWO DAYS. It ended up costing about the same as it would've if I had just taken it there to begin with. I have returned the online purchased compressor and am waiting for a refund. Always cheerful, always thorough, honest. Thank you to the crew at Tooles in Jackson!!!

I would give them a minus 5 if I could. I had one of the most bizarre experiences of my life…read moreconcerning rage. I scheduled an appointment a week ahead for a smog check at 11:00 a. m. I went in at about 10:55 the day of the appointment. I walked up to the counter and was greeted with "Hey, what can I do for you." It just seemed like not the friendliest greeting I would have expected, but I didn't think too much about it. So I told him I had an appointment for 11:00. He checked the computer and told me that no your appointment was for 10:00. I told him "No it was for 11." He said "I'm looking right here on the computer, you made your appointment for 10:00!" I could tell he was already getting aggravated. I very emphatically stated "No I didn't it was for 11!" At that point he completely lost it. He got extremely angry and told me I had made the appointment for 10:00 and he knows because he is looking at it on his computer. I told that was a mistake. He yelled at me "You made it for 11:00 it's right here on the computer" at the same time turns the computer toward me and slams his finger on the screen. He then told me that I could just leave and that quote, "I don't give a shit." I tried to get him to calm down but to no avail. I left the office but then turned around and told him I was going to make a complaint. He yelled out the door "What did you say?" "I said I'm going to make a complaint." He jumped up out of his chair raced outside put his finger in my face and yelled at me, "MAKE A COMPLAINT, I DON'T GIVE SHIT, I DON"T GIVE A SHIT!" At this point he was in a full blown rage. I again tried to calm him down by asking him why he was acting like that and telling him that it doesn't have to be this way. I said it at least 4 times. He responded by telling me I was the problem and came in with a shitty attitude when in reality I was looking forward to getting the smog check done. Again he told me while raging that I could just leave and he doesn't give a shit, the entire time with his finger in my face. Finally he returned to the office. I had noticed 2 people in the shop watching the entire episode. I turned to them and asked them what was wrong with this guy. They just shrugged their shoulders. I headed for my car but then realized I had better get his name I asked the 2 gentlemen in the shop what his name was and they would not even look up at me as if they were afraid of getting involved due to retribution. So I went to the doorway of the office and asked the person I had the encounter with and he said his name was Michael. On the way home I started to wonder if I had made a mistake about the appointment time. I actually started feeling a bit guilty. What if it was my mistake but then realizing there still would be no excuse for his behavior. Anyway when I got home it occurred to me to check my phone for text message and my email for a reminder about the appointment. Yes both confirmed the appointment was for 11:00. Michael clearly has anger issues and would be wise to seek therapy. Take my advice, stay away from Toole's garage in Jackson!