We recently drove up to Amador in our 2000 Ford F350 truck. The battery light came on, and then we realized our headlights were getting dim- and we certainly were not going to get to our destination! We called another auto parts store first, which was closing at 5pm. When we said we might not get there until a few minutes after 5pm, it was just an "oh well, we close at 5pm- see you if you get here!" They definitely didn't care to stay a few minutes late to help people in need! We did get there by 5, but they didn't have the alternator we needed. Then we called O'Reilly's, as they were open till 8 pm - and they had the alternator we needed! Yay! Not only that- but when we asked if we could borrow a wrench so my husband could install it, the young man helping us said he would help us install it!! (He had gone to school to be an auto mechanic, so we felt comfortable we were in good hands). Nick removed the old one, put the new one in, did it all very efficiently, and was so polite and helpful. We kept telling each other how incredibly lucky we were to end up there!! Nick was so amazingly helpful, and Jimmy was great too. Hope they get a raise soon- they deserve it! I highly recommend this place: great service, prices, and convenient hours too! Thanks Nick, Jimmy, and O'Reilly Auto Parts for saving the day for us!!! read more

Went in there to get some coolant for my mbz, these guys were so helpful awesome made sure it was the right coolant and their customer service is amazing. read more

My headlight relay sensor was shorting out. Went in to see if they had the part. They had a Rilley that I needed and the gentleman scoured the building until he found it. I'll definitely be back. Great customer service. read more

I went into this parts store and asked for a two-barrel carburetor. I was laughed at by the manager who didn't bother to stock them. A got it from Amazon for half the price the manger was talking about. Really Amazon! why go down-town? read more

My exhaust had detached from the pipe on my motorcycle. It was super loud, and I could feel the heat coming from it. Pulled into this location just barely in time, about 3 minutes before closing. (As an employee-- customers walking in last min, normally very cringy). But Mike was very willing to help. He not only helped me find a clamp for my exhaust, but he put it on for me. Way to go above & beyond. And thank you Mike for getting me back on the road safely. read more

O'Reilly Auto Parts - My motorcycle - Auto Parts & Supplies Near Me - Jackson, California

This small town auto parts store has the benefit of being less crowded and more accessible than others, but it then comes down to good, efficient service to make it worthwhile. I've found the selection to be good and the service to be hit or miss, so it's not necessarily my first option. I've been in twice over the years. Once for a battery issue and once to get my windshield wipers changed. the battery issue was addressed by a gentleman who knew batteries back to front, gladly came out to my vehicle to address the problem (loose connection) and had me back on the road on no time. The wiper issue was handled by a guy with a nonchalant attitude and next to no knowledge of the correct wipers I needed. I ended up returning the incorrect product I purchased and going elsewhere. Take the good with the bad and think of this as an option, not necessarily a first choice. read more

Scott was friendly, helpful and knowledgeable and he deserves a raise! He checked the starter and determined that a new one was needed. O'Reilly had the new one in-stock. My husband installed it which resolved our problem and got our family back on the road. read more

Always had really good in consistent service here. Always get help pretty quick. Staff is knowledgeable and friendly. Definitely my go-to in Amador county. read more

This evening I went into this parts and it had the worst customer service there ever when I first walked in the first guy just stared at me with a dirty lOok and then Continue on what he was doing and the next employee just talking on the phone I waiting about five to ten mins with no greet or them not saying hello how r u I'll be right with you didn't even say a word I will not Be going to this part store anymore or will I recommend you guys and this has happened multiple tImes I've been there.... read more

O'Reilly Auto Parts did an excellent job recently, helping me find the correct fitting parts for an upcoming project. Mike was very helpful and knowledgeable ! The store has a good selection of quality brands. The store web site is helpful to research the part numbers and prices. I would highly recommend them ...Thanks ! read more

I have a 2000 Subaru which is more like a spare car so we don't drive it that often and I noticed that recently it would not start so I assumed it was bad alternator because the battery would start right away as soon as I put jumper cables on it so I bought an alternator. However, it turned out that it was a bad battery so I thought I would be out $226 bucks but when I explain to these guys what happened and that I didn't install it yet they gave me a full refund which is really cool. I always appreciate great customer service and understanding of customers needs. I highly recommend this parts store. read more

Had Idler pulley go out on me. Jose did an amazing job helping me out! Provided me with the right tools free of charge and hooked me up with the right parts. I was going to replace the Alternator but he saved me a lot of money by not letting me buy the wrong part. If the Manager or owner of this store reads this , you should give Jose a promotion!! read more

These guys are wonderful, I have always purchased my batteries here and they are my go to! Also super helpful re wiring the electrical connection for my trailer hitch. Recently I had a creepy situation at the dealership and drive straight here where both Joe & Mike were beyond helpful testing & replacing my battery! read more

I have never left a review for any business, believing everyone can have a off moment. Today, I received "zero" service at this store and eventually left. No acknowledgement, nothing. Please review your customer service policies, as the Auto Zone is opening up across the street and a great service team could really save you. or be your demise. read more