After many failed attempts in finding a reliable mechanic I finally found J and M Auto they are…read moreawesome! They provide excellent customer service and have a fast turnaround and reliable. They provide very thorough updates, exceptional on handling itemized receipts with warranty. They also offer way better pricing than dealerships. You will not regret doing business with J and M Auto.

From the owner: Auto Repair and Maintenance, specializing in Toyota and Lexus. 28+ years experience in the Lexus…read moreand automotive industry.

These guys are awesome, bring all my vehicles there and nowhere else. Even went over my newly…read morepurchased 2012 ram 2500 and gave me some pointers on owning a used diesel. The culture here is old school. Look forward to my next oil change

I cannot say enough about the service from here. Reggie is the man for great customer service…read more Always fast and friendly. I have been going here for thr past 13years and will continue to drive the hour to get here because of their service and Reggie.

Graciously helped me with a flat tire. Had a huge nail and they repaired it quickly and at very…read morelittle expense. Very friendly.

Came in just for an emission inspection and was done and leaving within 10 minutes of pulling up…read morewith no appointment. Flavia was quick and fun to talk to. Was recommended this place by a friend of mine and was not disappointed.

I had a great experience at Jiffy Lube thanks to Kevin. He was friendly, kind, and very…read moreprofessional. The service was quick, and I was honestly surprised to see some of the negative reviews here. You can't expect to come in during busy times like afternoons or weekends and get 15-minute service every time. Personally, I prefer that they take their time with my vehicle to make sure everything is done right. I usually drop my car off and come back later, and it's always worth it. This is the second time Kevin has checked me in, and he's been great both times. He communicates clearly and keeps me informed about any issues with my car, which I really appreciate. This Jiffy Lube is definitely my go to spot. Thank you all for your quick and effective service!

Anthony was the technician that did my oil change before I hit the highway last Saturday. I came in…read morethe morning around 9:15am, so I was the first car in the oil change bay which means I was in and out (checked out around 9:45). Keep this in mind if you're in a rush, because service is first come first serve and the lines fill up quickly. Now originally I requested to get the basic/conventional oil change that lasts 3,000 miles. However, they didn't have everything they needed for my vehicle so I had to get the full synthetic oil change instead. I wasn't anticipating having to spend that much $$$, so Anthony was kind enough to offer me a discount. Big shout out to him as well as the Manager Joe and Specialist Freddy (with a y or "ie" not too sure lol) for also checking the brake work that other technicians did to my vehicle out in Plano to make sure I was safe to drive, as they were making some unusual noises. They went above and beyond to make sure I had peace of mind & for that I'm forever grateful. I haven't had any oil spills and made it back from Louisiana in one piece, so I personally wouldn't mind recommending them to others.

Carter Automotive is a kind friendly family owned automotive franchise that has taken care of my…read morefamilies vehicle needs for over 10 years. Wesley Carter goes out of his way to make sure your vehicle is running great and the customer service is 2nd to none. If you're in need of anything you can be sure that Carter Automotive will ensure your getting an honest deal at a great price. Integrity is nowhere to be found these days but we found it here at Carter Automotive in Forney Texas. Thank You Guys!

We will stick with him. We just moved to Forney and got our car towed. It was an electrical issue…read more Goggled the parts and they really gave us a good service price. On top of that they fixed our front bumper that was flaps on the side! Love to know that there are still decent mechanics out here!

Quick and easy tire patch. Good service, will be back for future services. Highly recommendedread more

I give them a call asking if I can set an appointment he ask for what and I just say change tires…read morethen added in a comment saying "that really doesn't give me that much information." Already want to give an attitude so I just tell him nicely got my info and he found out what I needed I can give him the information if he ask me and not add that comment. At the end he told me it a still 2 hours wait and hang up

Took my truck in for repair and when they returned it, the handle/arm rest was complete broken of…read morethe driver side. It's an old truck, but what really bothered me was the fact that they didn't say anything about it to me. Got in my truck to drive away and noticed it just fell off. If a person doesn't have the strength of character to own up to something so minor, what would they do if something major went wrong? My old truck has a lifetime alignment with Firestone. They recommended I pay $94 for a slightly with a 12 month warranty. How could they not tell in their own system that it has a lifetime alignment warranty?

UPDATE -- August 16, 2026:…read more I originally submitted my complaint to Firestone on June 12, 2026, and requested to speak with management. I followed up again on June 18, June 22, June 29, and July 7. It has now been 9 weeks and 2 days--more than two months--and Firestone management still has not contacted me. That is five separate attempts to have my concerns acknowledged, with no meaningful response, explanation, or effort to resolve the problem. The original poor service was frustrating, but management's continued failure to respond has made the experience even worse. This complete lack of follow-through, accountability, and customer care is unacceptable. Based on both the original service and how my complaint has been handled, I cannot recommend this Firestone location.