Saved me thousands of dollars Spencer was the best. I highly recommend this company beyond…read moregrateful. Thank you so much.

My 2010 SS needed a new underhood fuse box and I found one through this supplier…read more 1. It took two weeks to get the part from NEW YORK to PENNSYLVANIA. 2. The price was adjusted upward 400% from comparable parts but I paid it because I needed it. 3. I drove 20 miles to pick it up only to discover that it was broken with a golf ball sized part of the box missing, still apparently worth 400% markup. My sales person was Brian Meddings. Do not use this person who works on markup and made good money on my part, but refused to have it overnighted to my location and made me call him several times to get status on this item. 4. The part was broken and my two week waiting period flushed.

Last week and this week I had a very frustrating experience at the Pep Boys in Exton, PA (Store…read more0158), and I want to share this as a cautionary note for others scheduling services here. I ordered tires online and had them delivered to this location, along with an oil change. Unfortunately, they didn't place an oil-change reminder sticker on my car, claiming they had run out. Then, I scheduled a vehicle inspection for 9:00 a.m 10/7 and rearranged my work schedule (I'm a nurse, so this was not easy). At the last minute, I was told the inspector called out and I'd need to come back the following day. I was promised a small discount and rescheduled again. When I showed up this morning, they had no record of my appointment and no emissions stickers available. The staff was unprofessional and unsympathetic. Overall, this location's communication and customer service were very disappointing. If you plan to use this Pep Boys, I'd strongly recommend double-checking your appointment and having a backup plan. Currently I am driving around with outdated inspection stickers but plan on finding another place today.

Dropped my van off for inspection knowing it was going to need suspension work because of a rattle…read morethat started in the front about 6 months back and tires needed replacing....They called me back in a few hours and said the bracket on one of the struts was compromised But it was not bad enough to fail inspection And my tires would pass but probably not last until the next inspection....Love their Honesty and the fact that they did not rush to sell me parts... I had them do All the work anyway which they did in a timely manner Over the Labor day weekend ...Also a strut Rod broke upon them removing it and they put on a new one Free of charge....Super happy with their work and the rattle is gone and I should have No problems in the snow this coming season...Highly Recommend!!!!

Went to Advance to get a new battery. The guys there walked me through the various batteries and…read moreprices. then, on a very cold day, they installed the battery for free. while I was waiting, I looked around the store which was very well stocked and clean. very nice selection on replacement parts as well.

They were able to source the part I called for…read more Came to pick it up at 1:30PM on 12/9, the male cashier with long hair wasn't wearing a mask and didn't put one on for our interaction. I saw a woman working there who was wearing a mask. AutoZone, please get your people to wear masks during a pandemic when the ICUs are nearly full.

Will in customer service was the friendliest, most knowledgeable and the most helpful…read morerepresentative I've encountered in a long time in a retail establishment. Thank you, Will, you were a breath of fresh air in an otherwise miserable day!

I stopped into the Advanced Auto Parts Store#7773 on Eagleview boulevard in Exton, PA to see if I…read morecould get a new battery as well as have it installed. The tall gentleman (with his hair in a ponytail) said "How can I assist you?" I told him I was there to get a new battery and asked if he could install it as well. He asked me what type of car it was (Year, Make and Model) and then asked me if I had the start/stop feature on it. I told him "Yes". He then stated that I could buy the battery but he wouldn't be able to install it because he didn't have the tools to collaborate it so that the car system knew it was a new battery being installed. He referred me to Mavis in Chester Springs to purchase the battery, have it installed and collaborated. I have never felt so disregarded in my life as if I wasn't being treated like a human being. I worked as a Finance Manager at Keystone Motors (Volvo) in Berwyn for years and this is not how you treat customers. They need some SERIOUS customer service training ASAP!!! I will be reaching out to the corporate office to share my experience as it's uncalled for and very unprofessional. I was able to go right across the street (literally) to Auto Zone and get both the battery I needed as well as have it installed in less than 15 minutes by Josiah who was AMAZING. Please get your staff some customer service training immediately Advanced Auto Parts because lose customers now and going forward.

This was probably the worst company I've ever dealt with. I placed an order on Friday for bushings…read moreand paid for overnight shipping because my car was at my independent mechanic and needed to be moved quickly since the wrong part was sent by another company. Since the company is closed on weekends, I followed up by email and phone on Monday. Ironically, the item shipped just 2 hours after I sent that email. Their phone lines were also down for hours, and I couldn't reach anyone until around 1 PM (I'm in Pacific Time). When I finally spoke to someone on Monday, I was told to wait until the item arrived and that I would most likely receive a full refund. However, when I called again on Tuesday after receiving the item, I was told the supervisor was unavailable and to call back Wednesday. On Wednesday, I explained the entire situation to the supervisor, who responded by saying they shipped the order "as fast as they could," citing that only one person handles order reviews. Despite my repeated attempts to contact them earlier, this explanation didn't justify the delay. Overnight serviced should've been Saturday or Sunday latest. The supervisor was dismissive, lacked basic customer service skills, and ultimately hung up on me, completely unprofessional. At this point, I plan to dispute the charge with my bank. Paying for overnight shipping and not receiving that level of service is unacceptable, and the way this was handled only made things worse. I should have listened to others who warned me about this company.

Justin has been super helpful in answering my endless questions and has done without any…read morenegativity. You hear mixed reviews but the service so far has been top notch. I highly highly recommend this place if you own a Lexus. They for sure know what they are doing!

Amazing work at reasonable prices! Arty replaced an alternator and even took us early!read more

Great work and keeping up my car I depend on his work and his maintenance making sure my car gets…read morefixed correctly

Perfect from start to finish! I called about a 2026 Platinum Rogue I saw online. While they did not…read morehave that car on their lot, they had the identical car brought to the Exton dealership that day. I worked with Dean and Gabriel. I went in the next day for the car, it was a seamless process. Gabriel was probably the best salesperson I have ever dealt with when purchasing a car. I highly recommend him, and the entire team at Exton Nissan.

I bought a Kia Sorento from there with 104800 miles. I put 5000 down and no I did not get a…read morewarranty at time of purchase. I had the car for 9 days amd only put 700 miles on it and while driving 60mph on the highway with my daughter, it shut off while driving and had to pull over. After getting it towed there I was told my engine was blown! I called and asked if there is loaner or anything that could be done and was told there was nothing they can do. So I had to dish out another 1000 for a rental that I dont have. They had to send it to Kia to replace the engine which km grateful for that at least. But just feel like something else should be done for me as well for all the hassle im dealing with!!

Within 48 hours of receiving my inspection, my check engine light came on. When I called to ask how…read morethis could happen, I was immediately offered to come back in for a diagnostic check for $115. Absolutely disgusting business model - I don't believe it was a coincidence that the light came on after they were in my car, and then the first offer is to have me pay more money for them to re-inspect it! By the way, the car is a year old. Do not come here!!!

Horrible customer service. Service manager talked over me the whole conversation. Our car wouldn't…read morestart took it in for them to tell us what was wrong. Told us it was the battery. Paid $800 for a battery, new wipers, top off some fluids and replaced a sensor. Went to pick the car up still wouldn't start. Same problem we brought the car in for. Had it for 2 days again saying it was starting fine. Once again when we came to pick it up wouldn't start again. Another day without the car and now they want another $800 for a starter. Now up to $1,600 to get the car fixed. Also, been without a car for a week now. When called they were very combative took no ownership of any wrong doing and very unprofessional. Now we will take our car somewhere else to get it fixed because we have no confidence they will get it fixed. I highly recommend not going there for any car problems. Audubon NJ location.