Within 48 hours of receiving my inspection, my check engine light came on. When I called to ask how…read morethis could happen, I was immediately offered to come back in for a diagnostic check for $115. Absolutely disgusting business model - I don't believe it was a coincidence that the light came on after they were in my car, and then the first offer is to have me pay more money for them to re-inspect it! By the way, the car is a year old. Do not come here!!!

Horrible customer service. Service manager talked over me the whole conversation. Our car wouldn't…read morestart took it in for them to tell us what was wrong. Told us it was the battery. Paid $800 for a battery, new wipers, top off some fluids and replaced a sensor. Went to pick the car up still wouldn't start. Same problem we brought the car in for. Had it for 2 days again saying it was starting fine. Once again when we came to pick it up wouldn't start again. Another day without the car and now they want another $800 for a starter. Now up to $1,600 to get the car fixed. Also, been without a car for a week now. When called they were very combative took no ownership of any wrong doing and very unprofessional. Now we will take our car somewhere else to get it fixed because we have no confidence they will get it fixed. I highly recommend not going there for any car problems. Audubon NJ location.

I recently needed some brake repairs. I was EXTREMELY impressed with the service desk staff…read more Tylor was especially helpful during the entire process, as was the young man who was there when I arrived to pick up my car. The technician was also very kind and knowledgeable. I believe his name was Eric. At times, as a woman, I find that I am treated poorly by automotive service workers, but this was most definitely not the case at Pep Boys. I plan on continuing to get my car serviced there. Overall a very pleasant experience.

Last week and this week I had a very frustrating experience at the Pep Boys in Exton, PA (Store…read more0158), and I want to share this as a cautionary note for others scheduling services here. I ordered tires online and had them delivered to this location, along with an oil change. Unfortunately, they didn't place an oil-change reminder sticker on my car, claiming they had run out. Then, I scheduled a vehicle inspection for 9:00 a.m 10/7 and rearranged my work schedule (I'm a nurse, so this was not easy). At the last minute, I was told the inspector called out and I'd need to come back the following day. I was promised a small discount and rescheduled again. When I showed up this morning, they had no record of my appointment and no emissions stickers available. The staff was unprofessional and unsympathetic. Overall, this location's communication and customer service were very disappointing. If you plan to use this Pep Boys, I'd strongly recommend double-checking your appointment and having a backup plan. Currently I am driving around with outdated inspection stickers but plan on finding another place today.

My car's alignment had issues ever since I got new tires from Pep Boys (who completely fumbled…read morethrough it all). Took it in for an alignment. A check was conducted first, I was then called and informed about what's wrong and that we should do an alignment. Cost etc was discussed up front at time of arrival. Incidentally, the alignment was not 100% right and requested the Palmers at Meineke Exton to take a look again. Not only did they fully agree to take a look, they also did not charge for the redo. Bill Palmer, the shop manager, is extremely polite, professional and patient, taking the time to explain everything and answering every question I had. I want Exton & nearby areas folks in need of any auto care to know that this Meineke location operated by the Palmers is GREAT. Customer experience is top priority and you can feel it first hand. There are a lot of auto care shops around but this one steals the show. I personally would continue coming here for all my needs and would recommend the same to all friends and family including at work.

I scheduled an appointment through the Meineke website, and I was turned away when I showed up for…read moremy appointment. I drove 20 minutes this morning for this place because I remember having a good experience here before. I was told that service was walk-in only. Staff said my appointment "wasn't in the system." I double checked that my appointment was indeed for the day and time that I arrived. It was confirmed through email. Why was I confirmed for an appointment when there was no intention of honoring it? This was an enormous waste of my time.

I had bought 4 tires at Walmart.com and then called and made an appointment to get them installed…read more Worked out great, timely install and great customer service. This my 4th time getting Tires this way at Walmart. Find the tires I want online, then go over to Walmart and order them for store pickup. Then the auto team installs them. Thanks!

Out of all my oil changes in PA these are the only ones who can do it correctly. Never will step…read morefoot in a firestone again. Thank you Walmart Auto Car, you guys are wonderful.

I am amending a recent review that I left. I left McLean's in great stress and went to a different…read moreplace and was told some very bad things. I chose to believe them. Big mistake. I've been going to McLean since he opened and I loved going there and all his staff. They've never failed me. So I'm taking back the bad rating I left and I'm apologizing. And I'm telling you people that McClain is the way to go. He is thorough and he's amazing

Short story is that I paid $160 for a diagnosis, the "Sales Adviser" (how about "service" rather…read morethan "sales") recommended something for $2k that was unnecessary - no thanks - problem not resolved, and wanted another $100 for further diagnosis - no thanks. The long story is engine misfiring, paid $160 for diagnosis. Kink in the vacuum hose (couldn't have taken too long to spot), but "Sales Advisor" recommends I also replace all ignition coils for $2k. What? Huh? Are they bad? They don't know, they only checked one of them and it was fine, but what's $2k, right? No thanks, I'll pass on that "sale". Replaced vacuum hose for another $300. But one cylinder is still misfiring. They want another $100 for further diagnosis. I expected that the $160 (not a cheap diagnosis price) would cover a full diagnosis, not a first pass diagnosis. I declined. I'd rather take my car to a place that does what is agreed upon and doesn't have a "Sales Adviser" who tries to sell me unnecessary things.

Great shop! Always great at communicating and trying to help customers in the most efficient way…read more Been going to these guys for about a year now and wish I found them earlier. Amazing BMW shop. Definitely recommend.

Amazing affordable service. Was told by another local garage…read morethat I needed a $3500 repair only to go for a second opinion to Brandywine Motorwerks and find that wasn't true. Very honest business was.

Stephen Davis is the D in D&N. He has inspected, serviced and repaired my 2007 Mercury Grand…read moreMarquis for about 10 years now. He has proven to be honest and transparent all that time. He explains what is needed and what the alternatives are and why his recommendation is best. Can't say enough about my experiences. Don't know where to take your car? Take it to him. I'm 74 years old and won't consider anyone else. He's smart and honest and fair, what more could you want in a vehicle tech?

C&J helped us with a transmission leak for our SUV. Their customer service was great throughout…read morethe entire process. We will continue to use C&J for our vehicle needs.

We've been using C&J for years for both our fleet vehicle maintenance as well as our personal…read morevehicles. They've been tremendous with helping keep my project car running and they are very fair and honest with any work they recommend. This is one of the few shops I trust enough to send my wife with my card and simply tell her "approve what they recommend". Great guys in both their office and workshop.