We went out to brunch recently, and my wife insisted on Wally Waffle. She is in love with the Wally Fries, which if you haven't been there, is their version of hash browns, so that's where we went. It was getting a little bit towards noon, so even though the rest of our party wanted breakfast, I wasn't really feeling it. My wife ended up ordering The Big Daddy, which true to its name, contains an entire feast of breakfast foods. It consists of Wally Fries, 2 eggs, toast, two breakfast meats, and pancakes. She went with eggs scrambled, sourdough toast, sausage, and bacon, because really, BACON! I don't recall the exact order of the rest of our party, but do know my father in law got a plain Belgian waffle. When in Rome... So as I mentioned, I wasn't really feeling breakfast at this point, so I ordered the Chicken Royal, which is a grilled chicken breast with American cheese, bacon, lettuce, tomato and onion on a Kaiser bun served with fries. I should mention at this point, the restaurant was totally slammed, so our order took a while. Not obnoxiously long mind you, just about what you'd expect from a really crowded restaurant. The food comes out and we all dig in. I started with fries, and they aren't just typical French fries, they are more of a fry that is battered before it's cooked. The fries were absolutely delicious! Then I start making up my chicken sandwich with the condiment packets provided. It appeared to me at first that the cheese had melted down onto the grill and gotten a little crispy. No worries there, as I like when I make a grilled cheese at home and it does the same thing. I don't know why, but for some reason, I flipped the chicken breast over, and the bottom of the breast was totally black. I mean scorched. Like nuclear winter. Ugh. So not great at all. Our waitress came by and my wife said excuse me, and the waitress took one look at the sandwich and said yep, and immediately removed it and went back to the kitchen. She came back a minute later and said she was incredibly sorry, and that in addition to making me a new order, she was also going to remove the item from our bill. We said we understood, and these things happen, and she continued to apologize. Meanwhile, everyone else was chowing down. My wife couldn't come close to finishing hers, so I had a few bites of pancake while I waited. They were pretty good! Slightly crispy, not overly sweet, just what you'd expect from a good breakfast place. My father in law said his waffle was great too! Everyone seemed to really enjoy their food. My order came back out, and when the waitress brought it, she apologized again, and said she was sorry I needed to wait while everyone else was eating. New order of fries were just as good as the previous round (bonus fries!!!), and the chicken was cooked perfectly this time, slight grill marks running across, nice tender juicy meat, soft bun, crunchy bacon and meaty cheese. I want to give a ton of kudos for them making everything right. It just goes to show that a well run restaurant really can turn what could have been a negative experience into a positive. We will definitely be back! read more