I've used a lot of car rental companies and locations and this one has stood out as the best. I…read morehave been numerous time and generally have friendly service and a very short wait time, if any. The main "con" of this location is the more limited hours, but it's a small local office, so you can't blame them. I use this location and I use Enterprise whenever i can. Union station is a good option for longer hours of pick up and drop off.

1. I reserved a week ahead of time because my car need repairs. When I arrived at the scheduled…read moretime, the only automobile available to rent was the largest 4x4 truck I have ever seen. It would not come close to fitting in my normal size parking spaces at work and home (I live and work in a Washington DC which parking space is always limited). I looked at the customer service agent in disbelief. He was not kidding. I had to wait over an hour for him to bring a car from another location...and he was not happy to have to do it. He was one of those "used car salesmen" types...sickeningly friendly - so insincere. 2. The car I was given seemed ok but neither he nor i noticed what had to have been a hairline crack in the back windshield because when, a couple of days later, I shut the door and stepped on the brake to start the car (I had not yet touched the button to start the car, I had only stepped on the brake), the slight motion shattered the entirety of the back windshield. It was shocking to say the least. I returned the car and he refused to even speak to me about it, saying it was my fault. My insurance was charged WAY TOO MUCH for the windshield - over $700 - and I had to pay a $250 deductible. They actually made money on it!

Carlos and Kurtis have both been a pleasure to work with in booking our reservation! Couldn't ask…read morefor better service, processing with pickup and returning. They really made our request hassle free which allowed our trip to get off to a great start! The car was in supreme condition, clean and met all our trip needs. Highly recommend Advance Car Rental if your local to the DMV area. We were also told they had more luxury vehicles available if we preferred which we may keep in mind next time!

My car broke down on a Sunday and to my dismay the usual car rental companies were closed. I found…read moreAdvance Car Rental through google and called the number provided and was very surprised at how quickly they responded to my message. The gentleman who called me back was extremely professional and very accommodating. I was also extremely pleasantly surprised at how reasonable the cost of the rental was and they even came and picked me up! Now that's white glove service! I can't say enough good things about this establishment and the staff... it so nice to know that I can pick up the phone at any time and they will come to my rescue. The level of customer service they provided was top-notch and I would recommend them to all my family and friends. A++

Clean cars, fast service, emerald lane was fabulous…read more Long line to exit during peak hours Easy to return Needs long tram/bus ride to get to and from terminals Plan for 15-30 minutes travel to location for pick up and drop off Walking is available through airport. Distance is approx 30-60 minutes

Don't expect the car you reserve to be there when you show up at the date and time you made the…read morereservation for. Enterprise Rent a Car has a simple 5 step business model: 1. Say whatever they need to say so you'll make a reservation. 2. Be sure to not have anything close to what you reserved when you show up at the agreed upon date and time. 3. Instead of apologizing, they try to convince you another car is actually the better option. 4. Hard sell you their overpriced, pointless rental insurnace. 5. Ask you how their customer service was...

I feel that their customer service has turned a corner since I originally reviewed them in 2014…read more (They do still ask for invasive details about your job, but are nicer about it now.) But be wary when renting around the holidays; they were moving cars too quickly and gave us a succession of vehicles with problems: major scrapes on the driver's side windshield, grody tobacco in the cup holders, mid-level gas tanks, and a slow-leaking tire. They were amenable to swapping each car and grew more apologetic each time, and offered to comp us a few days of the rental. It is taking more hoop-jumping than it should to get the actual refund. But overall it was a good and reasonable response from Enterprise CUA.

I have rented vehicles from Enterprise for years, regularly and consistently, for business travel…read moreacross the country. Because of that, this experience was especially surprising and deeply disappointing. I am very familiar with how Enterprise typically operates and this location fell far below that standard. The only difference this time was that the rental was through insurance, and I was treated accordingly. I rented a vehicle from this location on Friday through my insurance company. I called ahead to let them know I would be arriving later than originally planned and was given a confirmed pickup time of 1:30 PM. I arrived at 1:19 PM, within that window, and was told my reserved vehicle had already been given to someone else. I was then told I had been called about this, which was untrue. No call was made. Rather than being offered a comparable replacement to my insured vehicle--a 2018 Chevy Equinox I was only offered two options: an electric vehicle or a Honda Civic. Neither is equivalent to the SUV my insurance was paying for. This was despite there being other comparable vehicles visibly available on the lot. The electric vehicle I was handed smelled strongly of smoke and was poorly cleaned. I was told it had only 30 miles of charge and would require eight hours to recharge, yet no instructions were provided. Once driving, it became immediately clear that the remaining charge equated to about 27 minutes of drive time, which was not enough to reach my mechanic and return home. The vehicle would have stalled somewhere on the road, leaving me stranded with no knowledge of how to recharge it. This created a serious safety issue, as I am responsible for transporting my son, sister, and mother. Being sent off in an undercharged electric vehicle with no guidance was not just inconvenient it was dangerous. When I returned the vehicle immediately upon realizing this, I was then offered a Honda Civic, again not equivalent. No apology was offered for the misinformation, the lack of preparation, or the fact that I watched an equivalent vehicle being rented to someone else during this interaction. No solutions were provided. I canceled the insurance rental at this location. However, the branch failed to properly close out the rental. Had I not personally contacted my insurance adjuster twice to create a documented timestamp, it would have appeared as though I had rented a vehicle when I did not. As a long-time Enterprise customer who rents frequently for business, this experience was shocking. I will never return to this location, and I strongly recommend that anyone renting under insurance avoid this branch entirely.

Easy fast and friendly - great location and nice fast staff. The car was clean and I was in and…read moreout fast

First and foremost, the guy at the counter was rude. He charged me one-hundred-something dollars…read morefor picking up my car 20 minutes late. I was on line for 10-15 minutes and when I pointed that out, he said "that's crazy". I asked him to come with me to pick up the car so we could verify scratches or dings, and he said "he already did that at drop off" And refused. I went down to pick up the car and when I opened the door the stench of weed hit me in the face. It was like someone hot boxed in there 10 minutes prior. When I went to tell the guy at the desk he said "we didn't have a cleaner this week and I can't clean it because they don't pay me to do that." I asked for another SUV, he said they don't have any others. I asked for a refund and he told me I had to call hertz because he doesn't do refunds. I walked away because I was getting mad and I had already told him his customer service sucked. He said "You're just mad because you had to pay". He followed outside shortly thereafter with a receipt for the charge for the late fee and I told him to "get the f away from me" Now I have to be on the phone with hertz to get the REST of my money back.

Jordan was easy to work with and was very helpful with every question I had. Totally recommend this…read moreenterprise

I had a very disappointing experience with Enterprise in Alexandria, Virginia, and after multiple…read morepoor experiences with the company, this will likely be my last rental with Enterprise. I had a reservation for a midsize vehicle and arrived around 1:45 PM, approximately 15 minutes before my scheduled pickup. At check-in, I was informed that no cars were available and that I would instead be given a pickup truck. A truck is significantly less practical for navigating Washington, D.C. and the tight parking garages throughout Alexandria, which is exactly why I reserved a midsize vehicle in the first place. After some discussion, I was told they would upgrade me to a BMW SUV rather than make me take the truck. More than 30 minutes passed while they attempted to arrange the vehicle. Just when it appeared I was finally going to receive it, I was told there was a "hold." From there, I repeatedly heard "five more minutes" for roughly another 20 minutes. Ultimately, after nearly an hour at the location, I ended up leaving in the same pickup truck I had initially been told I would have to take. The truck is difficult to maneuver and barely fits in some of the parking garages I need to use in Alexandria. I understand that vehicle availability can change, but having a reservation should mean something. If the reserved vehicle class is unavailable, I would expect Enterprise to provide a reasonable alternative without making the customer wait nearly an hour only to end up with the original unsuitable option. I also asked about changing my return location from Reagan National Airport to Dulles. I completely understand that this was a change from my original reservation and could involve an additional charge. However, I was surprised to learn that making this change would increase my daily rate from approximately $200 to $355 per day, despite both airports being in the Washington, D.C. region. At that price, it makes more sense for me to return the truck to Reagan and pay for an Uber to Dulles. Between the lack of a vehicle in the class I reserved, nearly an hour spent trying to get a vehicle, repeated assurances that it would only be "five more minutes," ultimately being put into an impractical truck anyway, and the substantial rate increase to change the return airport, this has been an extremely frustrating rental experience. Unfortunately, this is not the first poor experience I have had with Enterprise. At this point, I do not plan to rent from Enterprise again.

This is also a great office to rent from. Like before... professional, on-time, cost effective,…read morenice range of vehicles to rent, and just overall nice service. HIGH RECOMMENDATION FROM ME!!

From the owner: Advance Car Rental carries the largest selection of car rentals in the Washington DC metro area…read more From the Luxury to the Necessary, we take pride in providing amazing vehicles and attentive service. Our fleet includes compacts, mid-size, full-size, SUV, minivans, premium and luxury vehicles. Daily/Weekly/Monthly rentals available. Delivery offered. * Call-Ahead service. Provided you've given us your information in advance, just call when you're on your way and we'll have your car pulled up, contract printed and ready to go. All you need to do is sign and drive.

This is about my excellent experience renting a car from Enterprise Car Rental located at 5201 Auth…read moreRoad in Camp Springs, Maryland. The Assistant Manager, Ashlee Tolson, along with the entire team are to be highly commended. My experience with Ashlee was truly the best I have ever had while renting a car. From start to finish, she made the entire process smooth and stress-free. Her customer service was exceptional, and she treated me with courtesy, patience, and genuine care. What impressed me most was that Ashlee and the entire team, who were young adults, carried themselves with professionalism, kindness, and maturity. In a time when excellent customer service is rare, Ashlee proved that great service is still alive and well. I needed a rental because my vehicle was in the repair shop. Happily, Ashlee found a brand-new vehicle for me that had only 219 miles on the odometer. Additionally, upon my return of the rental, she arranged transportation for me to the repair shop to pick up my own vehicle. Thank you to Ashlee and the entire team for an outstanding experience. I will gladly return to this location for all my future car rental needs.

My recent experience with Enterprise Rent-A-Car on May 15, 2026 was extremely disappointing…read more From the start, communication was unclear. I was told there "may be a wait" for my reservation, but no one could provide any details or guidance when I tried to confirm ahead of time. When I arrived for my 1:30 PM reservation, the process was disorganized and confusing, with inconsistent communication from staff. The vehicle I was ultimately shown was not in acceptable condition. It had visible exterior damage, including a dent and scratch, and was also dirty with bird droppings and heavy pollen covering the exterior. For a rental vehicle, this level of condition was unacceptable. In addition, staff were unable to clearly coordinate assistance. Simple requests, including getting the vehicle cleaned, turned into delays and conflicting responses. At one point, I was told service could not continue without any explanation, and I was unable to speak with a manager despite requesting one multiple times. Ultimately, I was not provided a vehicle, yet I was still charged $535.44 with a promised refund, which added further frustration to an already stressful situation. I remained calm and respectful throughout the entire interaction, but the lack of professionalism, poor communication, and condition of the vehicle made this one of the worst rental experiences I've had. I would not recommend this location based on my experience.

I work at L'Enfant Plaza... and have to rent a car to entertain clients or special visitors to my…read moreoffice probably 3-4 times per year. I have grown to love this location. I made the reservation online, and about 30 minutes before closing time, picked up my car. I dealt with Tia at the front desk, who was amazing. She was quick, efficient, and even graciously offered an upgrade (based on my Emerald Club status). She had a beautiful smile and had a cheery personality.. something you see less and less of in retail / customer service places in DC these days. Tia is my MVP... for real. Anyway, the vehicle was a small SUV and was great (clean, and ran perfectly)... and I got to drive around town like the boss that I am in a slick ride, while my out-of-town clients marveled. This is why I will continue to rent from this place when I'm in DC and need a ride.

DCA National is TERRIBLE. I travel all the time and I've held Executive Elite Status for years and…read moreDCA is ALWAYS disappointing. Executive aisle has the exact same cars as Emerald, literally the two aisles are blended together and have 0 difference In car selection. Staff is always confused and they lie about availability, telling different things to different people. Don't even bother asking for an upgrade, just be happy if you get a half way running car. The big perk and only bright spot is their return process. It is always efficient and I've never had any issues. My advice (For DCA only) is go somewhere else.

I have switched to this Enterprise. I used to rent with a rival (I try to be positive here, and I…read morewon't name it). That company had a neighborhood location which closed. Their airport locations have deteriorated, and despite being one of the major competitors in this business they lost their lease on site at DCA. Looking at reviews, Enterprise is consistently, with its sister National, ranked at the top for customer service. My sense is this is a sector that has not the best reputation, all around. But with all that, I wish to report I am glad I plan to use Enterprise going forward. I had an excellent experience. Their customer service is just different. I'm not naive. These are commercial transactions; this isn't about finding a friend. I just want ease of use on the website, pick up, drop off. And for the prices to be good. Enterprise "checks the boxes." I did comparison shopping: they are the same as other options. There is one issue. Once you know, it's fine. The storefront is on Wisconsin Avenue. The parking garage is in back. That means you need to know how to approach it, and GPS won't navigate to the right place (the storefront, not the parking garage). Inside, they have multiple areas with reserved spaces. They do not have an attendant. You park, then bring your keys. I'd say allot an extra ten minutes for that process. PS This is a post I have moved to the proper account. For some reason, including user error, Yelp signed me in and automatically created an account on a different computer (not my regular one), using my Google address (also not my regular one). I closed that accidental account. I don't want anyone to believe I plagiarized myself.

ONE STAR -- TWO FAILURES ON THE SAME CONFIRMED LARGE-SUV RESERVATION…read more My experience with the Enterprise location at 6826 Wisconsin Avenue in Bethesda was extraordinarily frustrating and has seriously damaged my trust in this company. Early in the week, I reserved a large premium SUV for pickup on Thursday. Enterprise's computer system accepted my reservation and issued a confirmation number. Approximately 30 minutes before pickup--when I was already on my way--the manager called to say that Enterprise had made a mistake and did not have the vehicle. The staff offered several explanations involving the computer system and vehicle availability. However, customers should not have to absorb the consequences of Enterprise's internal errors. A confirmation should mean that a vehicle has actually been reserved. Customers organize important travel and transportation plans around that promise. Calling only 30 minutes before pickup is unacceptable, especially when the reservation is for an expensive large SUV that may be difficult to replace at the last minute. Later that afternoon, Enterprise emailed me that a large SUV would be available on Friday. I completed the online check-in and provided my driver's-license and credit-card information. I was told that I could pick it up by 6:00 p.m. Friday. Unfortunately, I could not arrive before the branch closed, so I went to the location at approximately 10:00 a.m. Saturday. When I arrived Saturday morning, I was told that the vehicle was no longer available. This was now the second failure involving the same reservation. Enterprise had failed to provide my confirmed vehicle on Thursday, promised another vehicle for Friday, had me complete the check-in process, and then once again had no large SUV for me. I acknowledge that I arrived after the stated Friday pickup time. However, because Enterprise had already caused the original disruption, good customer service would have required someone to communicate clearly that the replacement vehicle would be released immediately if I did not arrive by 6:00 p.m. A telephone call, text message, or email could have prevented a second wasted trip. No one contacted me. This was not a minor issue involving a preferred color or optional feature. I specifically reserved a large SUV, was prepared to pay a premium price, received a confirmation, and organized my schedule around that reservation. A rental company's most basic responsibility is to manage its inventory accurately and communicate promptly when it cannot honor a commitment. One failure might be an unfortunate mistake. Two failures involving the same reservation demonstrate a serious breakdown in inventory management, communication, and customer service. At this location, a reservation confirmation apparently provides no meaningful assurance that the promised vehicle will actually be available. Management at this Bethesda branch needs to review its reservation practices immediately. The system should not confirm vehicles that the branch cannot supply. When a confirmed vehicle becomes unavailable, Enterprise should provide timely notice and meaningful assistance locating an equivalent vehicle at another branch. A replacement vehicle promised after an initial failure should also be carefully tracked, with clear communication before it is released. I am posting this detailed review because other customers deserve to understand the risk before relying on a reservation from this location--especially families and travelers who genuinely need a large SUV and cannot simply accept a smaller substitute. In my case, a confirmation number, completed online check-in, driver's-license information, and credit-card information still did not result in an available vehicle. Enterprise should investigate why this reservation failed twice and explain what corrective action will be taken. Until its reservation and communication practices improve, I cannot recommend relying on the Enterprise branch at 6826 Wisconsin Avenue in Bethesda for an important or time-sensitive rental.