Something has happened to Enterprise. They used to be my preferred rental company with better…read morerates, better service, and nice cars.... That's all changed. I will now avoid this company like the plague. Terrible experience, nasty people, and crappy vehicles... Good riddance!

Nick was awesome! Another employee made a mistake on my reservation and Nick was able to fix it no…read morequestions asked! Love this location! And Nick had great customer service skill

The guy who is always at the front desk (I think the owner) is amazing. If booking the same day,…read morecall before to make sure they have a car!!! He can't control the online system. Very knowledgeable and never confused

I am giving it 1 star because 0 is not an option. The Avis at Fair Oaks Mall called me on the way…read moreto pick up a vehicle I booked 2 weeks ago to say they had no vehicles. They sent me to customer service, which transferred me twice, no joy, and meanwhile the last person told me the manager at the Fair Oaks location had canceled my reservation. He had told me he was going to call when a car became available. This process took about 2 extremely frustrating hours. I am booking with Enterprise. Stay away from Avis; they are awful. On the other hand, the Enterprise on Nutley Street in Fairfax, VA, completely rocks and found me a vehicle I could pick up immediately. Moral of the story: Avoid Avis. Embrace Enterprise. Edit: Looking at the ton of 1 star reviews and just a handful of 2 and 3s, I'm wondering if the math here is wonky, as it shows up as 2-plus stars. Weird.

A few hours before my scheduled pickup, Hertz called to tell me they were fully booked and could…read morenot honor my reservation. What made it worse was the complete lack of customer service--no apology, no attempt to help, and no guidance on next steps. She was absolutely down right rude. I was simply left scrambling to find another rental at the last minute. A reservation should mean something. Very disappointing experience. Never again.

The shortest review I'll ever write!!…read more RUN !!! ESCAPE!! DON'T BOOK AT THIS LOCATION!!! HERTZ is good but this location is terrible!! The manager knows nothing about decency or customer service!! My pick up time was 5 pm!! At 2 pm I get a call from my travel agency that the manager is canceling the reservation! Why? Because I'll drop it off in a different location!!! What's wrong with that??? Why didn't the system block it if it's not allowed??? The manager calls me and say nothing useful! Refused to take responsibility and ownership! Refused to adjust my pick up with the same rate or even advocate for me! If they even called first thing in the morning, things would've been different and would've defuse the situation a little bit! They screwed my day! No apologies! No resolution! No compensation!!! Never again!

Reserved a car online last night to pick up at noon today. At 11:00 am I received a call with a…read moreride guy telling me they have no cars. He called ONE hour before I was scheduled to pick up the car! AND, he was ride, said sorry and hung up on me! Does he think I am renting a car for fun? This is horrible and I DO NOT RECOMMEND this business!

Don't rent from this location or actually any Avis/Budget location. I also had a recent issue with…read morethe Avis at Tampa Airport. They provide reservations that they can't honor when you show up. They try to switch you to other cars, either a lower priced car without lowering your price you reserved, or a more expensive car, and they'll charge you the increase. Worse yet, they may not even have a car available at all and you're stuck with nothing. They don't care either, it's pretty obvious how they treat you. The local office referred me to talk to the company's customer service and they were horrible as well. There are better rental car companies, I've had a much better experience at Enterprise rental car. Avis/Budget company is not customer service oriented. Don't be fooled by their lower price when you shop on Expedia or elsewhere. Bait and switch at it's worse. Who owns this company now? It can't be the same. They are trash.

Best customer service EVER! Everyone from the gentleman who picked me up to the person who rented…read moreme the car were super friendly and easy to work with. I wish all of my car rental experiences were like this. Oh and the rental car was nice too!

Had a great experience with Ryan F. And Nathan. They even looked up tolls along our route and…read moreprovided multiple vehicle options based on trunk space. Will repeat

I had a great experience with M. Gray Executive Car Service. They picked me up from Union Station…read morein DC and got me to my nearby hotel quickly and without any hassle. The vehicle was spotless and smelled amazing, which made the ride especially comfortable. It was completely stress free. I didn't have to worry about navigating city traffic or anything at all. Everything was just easy. My driver was personable, professional, and easy to talk to, which made the experience even better. The entire ride felt smooth and seamless from start to finish. I would absolutely use them again.

MGray is the best car service in the area and super affordable! Everytime I call they come through…read morewith exceptional service and are always on time. The cars are always clean and the staff is always pleasant. 10/10 service all around.

The booking was easy, they responded within a few hours when I asked to make a change. The day of I…read moregot an email from the driver with his name and number, they arrived on time and got everyone where they needed to be. And the price was reasonable. I would use their services again.

Highly recommend! My son and his wife used the company a couple of months ago and had an excellent…read moreexperience. I called two days in advance and told them I had a difficult ride: from Dulles to Philadelphia at rush hour on a Friday afternoon in the Summer. Hussam picked me up on-time and he made a 4.5 hour trip seem quick. He was friendly, professional and an excellent driver. I highly recommend him and the company!

I was in Marshall VA, and needed a spurt of the moment trip to the airport. The owner of the…read morecompany made an exception and i had a lovely ride to the airport. Usman is a lovely man and the car was in wonderful condition. Also, he made for wonderful company.

From the owner: On time Service . Punctuality, Safety , Satisfaction of customer is our priority…read more We are proudly serving all over Virginia, Washington DC , Maryland & West Virginia. Licensed , Insured, certified. Pick Up at Dulles, Reagan , Union Station and drop off Anywhere in USA . Corporate Services Airport services Point to point service Event services Hourly services Tours and sight seeings Special occasion services Wedding and prom Casinos

Great local rental tool shop. price is reasonable and staff is great! I have rented sod cutters,…read moresanders, hammer drills, carpet dry cleaning machine.

This place was recommended to me from contractor. I was at a different rental place and that place…read moredidn't have the power washer that I needed. I gave these guys a call and they had exactly what I was looking for. I found it super convenient that their location, is even closer to where I live. I went there and met with an awesome employee, and he was able to test the MA Hine right in front of me. He even allowed me to select from a couple of options for the attachments for the machine. Other rental places wouldn't do that. I had an awesome experience with the outstanding employee who works there.