I was planning to visit the area for pleasure, and I needed a rental car just for one day. I ended…read moreup choosing to stay at the SpringHill Suites, by Marriott (Herndon, Virginia) primarily because this hotel was close to the airport (IAD), and it also has this Enterprise Rent-A-Car business colocated within the premises. After making my reservation with the hotel, I then made a reservation with this Enterprise as well. I had a super-smooth experience here. This Enterprise Rent-A-Car station is located on the first floor just a few steps around the corner from the hotel lobby. Upon approaching the Enterprise window, a young man greeted me. His name was Devin, and I found him to be professional and friendly. I was especially happy because he took the time to walk out, show me the car, inspect the car for possible pre-existing damage, and show me where the after-hours key drop-off location was. He also gave me a better car than what I was expecting to get. I drove this car all over the Washington D.C. area, and then I returned it back to this Enterprise, returning after Enterprise closed for the night. After ensuring that I removed all my items from the car, I then put the car keys in the drop box just as Devin advised. I had no issues whatsoever. Thanks to the folks at Enterprise, especially to Devin, for providing excellent customer service. I would definitely recommend choosing to rent a car at this location to others.

Update: this location was great but my issue is with Enterprise's billing. Paid in full then…read morereceived a charge for toll even though I already paid via my own EZpass account. Called and they were utterly unhelpful.

I reserved a "Standard Elite Electric, Kia EV6 or similar" with Budget (part of Avis Budget Group)…read moreand specifically called a week in advance to confirm that electric vehicles would be available at this location for my rental dates. I was told they would be. When I arrived to pick up the car, there were no electric vehicles available at all. Instead, I was offered a Toyota RAV4 and told there were no other cars available. I was not offered a discounted rate, credit, or any meaningful accommodation at the counter for Budget's failure to provide the class of vehicle I had reserved and confirmed ahead of time. I did not accept the substitute rental. I had to call customer support again, and only then was I issued a full refund. While I appreciate that the refund was eventually provided, the entire experience was a complete waste of time. What made the situation even more frustrating was that the representative at the counter told me Budget's website allows customers to book vehicles that are not actually available, and that customer support also tells people certain car classes are available even when they do not actually know. This was misleading and unacceptable. I reserved an electric vehicle for a reason, confirmed availability in advance, traveled to pick it up, and still received no electric vehicle and no real solution at the counter. Budget should not advertise or confirm vehicle classes they cannot provide. Based on this experience, I would give 0 stars if possible.

This location is always so friendly and efficient. Another excellent rental experience. Easy pick…read moreup and drop off is always better than having to go to Dulles airport

After having a terrifying brush with death in the form of a car crash and the stressful process of…read morehaving my now destroyed car towed, the people at Enterprise were a breath of fresh air in an otherwise overwhelming day. The attendant, Aria, was probably the most pleasant person I've ever met. His innocence needs to be protected at all costs. If you sully him in any way I will you. Godspeed Aria!

I'm really bummed out to have to write this review. Enterprise is my favorite business from which…read moreto rent a car, but unfortunately, this location really failed to meet the high standards I've received at all other Enterprise locations. I came to this Enterprise Rent-A-Car location, at the Washington Dulles International Airport (IAD), during a business trip just over three months ago. I purposely waited to write this review in order to allow Enterprise plenty of time to make up for their error, but they never did, after multiple correspondence and inquiries. My experience here deteriorated almost immediately after I arrived at IAD. I flew into IAD as a major thunderstorm was rolling through the area. It was exceedingly cold and windy, so much so that several folks inside IAD delayed walking outside the airport building until they could visibly see their rental car shuttle or hotel shuttle arrive. I did the same, and as I saw the Alamo/Enterprise/National shuttle pull up, I ran out into the thunderstorm, quickly and awkwardly, with all my luggage. Just as I ran up to the rental car shuttle, the driver pulled away. Needless to say, I was wet, freezing cold, and immediately annoyed. I also ended up catching the flu shortly after this, and it took me a few weeks to fully recover. After arriving at this Enterprise Rent-A-Car location, I was quickly helped by a gentleman named Ethan. He was professional and pleasant, so I thought the remainder of my experience with this Enterprise would be fine. He got me all set up with my rental car for the week, which ended up being a Nissan Versa. It was "ok" for a cheap little economy car, but I figured it would at least meet my low expectations for a rental car. I ended up driving this car all over the VA/DC/MD area, for five days, and the car drove fine. But, I kid you not, two big problems popped up just as I was driving back to IAD to catch my flight back home, which was a very inconvenient time due to my desire to be punctual. First, a police officer pulled me over, which sent my stress and anxiety levels up through the roof. After waiting in the car for quite some time, parked, with the policeman's lights on behind me, the police officer eventually walked up alongside my driver's side window and told me that he pulled me over because there were no registration stickers on the license plate. It turns out that Enterprise forgot to place them on. After resolving this with the officer, who was very kind and understanding, I departed once again, headed for the airport. It was only a few minutes later when the second problem occurred. A warning light displayed on the car's dashboard informing me that one of the tires was going flat. Needless to say, I came back to this Enterprise Rent-A-Car location thinking that this would be a 1-star Yelp rating. Shortly after parking the car, a gentleman came out to greet me and check-in the car. His name was Matthew. He asked me "how was your experience with Enterprise?," and I politely told him the story. He was surprised and immediately apologetic, asking if there was anything that he could do to "make this right." He ultimately offered to give me a bonus for two one-day future car rentals, for free. He said that this would take about three weeks to be credited into my account. The credit never came. Over the next several weeks, I had multiple email exchanges with this particular Enterprise Rent-A-Car location, with at least three different managers who all pledged to "make this right." I believe their intent was sincere, but none of them ever followed through. In the end, now over three months later, this credit was never sent to me. If I had received this credit from Enterprise, I had planned to be writing a glorious 5-star review. Unfortunately, and sadly, this review is quite different. Ultimately, this was a miserable experience, and Enterprise repeatedly said they would "make up for it," but they never did. Needless to say, I'll never come back to this particular Enterprise Rent-A-Car location. And, I honestly feel that, for me, this location has tarnished the good Enterprise name.

5 stars for Maggie!…read more My rating is specifically for Maggie at National. I had to do a vehicle switch because the original car I rented (not from this location) should never have been rented out in the first place. To be honest, I was already having a pretty terrible day, which is definitely a ME problem. To be inconvenienced with this car situation was extremely annoying on top of an already stressful day, but Maggie was an absolute bright spot. She was incredibly kind, patient, and went above and beyond to help me sort out a situation that wasn't even her responsibility. Her professionalism and compassion made a frustrating experience so much more manageable. Thank you, Maggie!

I had a fabulous rental experience with National at the time of pick up the attendant allowed me to…read moreselect amongst several vehicles which was critical because I had a lot of cargo to carry on a 7 Hour Dr. vehicle performed wonderfully. I had a wonderful return experience. I love how the return line lanes are very well lit to make sure you have everything out of the vehicle. Look forward to my next experience.

I rented through a third party Priceline and when at the counter I was asked for a credit card,…read morewhich I don't use due to countless fraudulent activity w/ regards to my name being popular for illegals to use. They also ran a credit history which I failed again due to my name fraudulently used and it's messed up my credit. Not their fault, but if I would have been informed that if I had negative credit nor credit card, I would not be able to rent a vehicle. My other option is TURO which has never let me down.

The worst rental company ever, do not rent from this place, the cars are absolutely disgusting and…read moreisn't cleaned properly, the customer service is terrible, they gave me and my family a awful car that was very old, felt like driving a tractor and when we asked for another one, they just wasted our time and told us to pay extra. Worst rental experience ever. Don't rent from here for your own good.

+ Open 24 hours + Airport shuttle…read more+ Friendly staff/ Quick to help. + Fueling station right outside of rental return. - Name wasn't on the big board when I arrived. That's it. The only major gripe. Still picked PC and got a nicely upgraded Rogue. Return staff was friendly and fast. Definitely would rent from this spot again.

I rented from this location recently. My primary issue is with the visual scanners you must go…read morethrough to assess damage before/after the rental. Not only do I find it suspicious, but what I dislike the most is that they send the results of the scan more than 24-hours after you rent. This is done intentionally because they want you off-site and can charge you blindly without having an opportunity to review and discuss. Beware of rental car companies - they will use your credit card or private insurance to reimburse themselves for damages you did not cause and passively send you a bill for it. In my case, I did not have any damages but I still find this process very uncomfortable. If I continue to see these scanners I will no longer rent with Hertz in the future.

Zach was awesome. Great customer service and the place is busy and there's customers waiting but he…read morehandles with ease. He was also helpful in choosing a car I needed something good in the snow. Loved the Jeep Compass would highly recommend the vehicle, Zach and this Enterprise location!

Unfortunately this is one of few rental car locations I experienced issue with. Fully booked…read morethrough American Express and prepaid. Upon arrival a larger hold amount eas placed on my card without explanation of why, and looking to determine the issue. I had to specifically question this matter to ensure that the hold would not result in me unnecessarily paying extra "for unpaid taxes" as they noted. In the end I was notified that I would be charged .03 as the charge. The problem is that something is wrong somewhere, not only when a fully paid reservation has a charge, and when conversational investigation points to the staff "adjusting" the reservation to get it to that number. I'm not saying that the staff is the problem. If the system has an issue, it will never be uncovered or fixed if the staff "fixes" it but doesn't really. It also leads to customers getting overcharged, which is a big problem.

I can't praise Max and his team enough! Thoroughly professional, dedicated and accommodating in…read moreevery way. Due to an injury I had to postpone my move. Max immediately re scheduled. For two extremely hot days, they worked silently and without a break! The least I could do was offer lunch and drinks. Though the crew spoke little English, communication was not an issue. The universal language of gestures, smiles and expressions worked very well! Nothing was left to chance. Each dish was individually wrapped and secured, furniture wrapped and blanketed. For a top of the line move, we were charged an unbelievable fee! We have lived all over the world and our company used a very expensive mover. The service I got was as good if not better. A big thank you to Max and his outstanding crew!

I would definitely recommend this company. Max organized the scheduling and was very friendly and…read moreaccommodating. The movers were incredibly efficient and I was amazed how quickly they worked. If I moved again in the same area, I would definitely use this company

I wish 0 stars was an option. Spend a few bucks more and use a reputable rental company. This…read moreplace is so shady. Understaffed. Long wait times. Pressure for extras beyond original quote. Charged extra for returning car 2 hours early. Don't be fooled by low upfront quote. They intend to shake you down. - Original quote was 149.43 for weekly rental (base on 5 days). - Upon pickup (FYI, the office is a block down the street from the rental car facility the shuttle drops you at), waited in line for over an hour...With only 2 people in line before us. - At time of check in was quoted higher rate than originally quoted. It was determined that because of the later pick up (due to long wait) the rental period was less than weekly rate. After arguing the rate difference, service agent extended the return time to obtain the original weekly rate. - Agent aggressively pushed rental insurance despite the fact I carry full coverage. Auto insurance cards were not sufficient; had to download full insurance policy. Still, because the policy used wording the agent was unfamiliar with ("other than collision" rather than "comprehensive") she continued to insist we purchase their insurance coverage -- we refused. - Then agent insisted that $30 roadside assistance charge is REQUIRED in addition to original quote. I suspect this is optional coverage, but after 2 hours we acquiesced to this bogus charge. - Vehicle was ultimately returned 2 hours EARLY (since return time had been extended 2 hours to obtain the originally quoted rate). - $80.45 additional was charged to credit card days after return. I called to inquire and was told that since the car was returned EARLY, we were subject to the daily rate instead of the originally agreed upon and paid weekly rate. And was told no adjustments would be made since the contract was closed. DO NOT USE THIS RENTAL COMPANY!! Renting a car should not be as frustrating a buying a car. Every customer in this location was complaining. After their fraudulent upcharges, you are not saving any money, just getting older cars and a one block walk down the road from the shuttle drop off.

5 Star price BUT ZERO star service…read more 1. It took 50 minutes to checkout. One person was working the register and was moving slower than the sloth from Zootopia. The manager sat outside smoking a cigarette (INSIDE of a smoke-free Rental) and refused to help. 2. Our rental was filthy. They basically ran it through a sprinkler and left the bird poop all across the window shield and left trash in the door pockets and center console. (There was half-eaten food, cups and water bottles left behind...kinda hard to miss.) First and last visit for me. I like a good deal but I'm not willing to compromise service. #NOAdvantage