Great service.Staff was of excellent in providing information. Will use Enterprice good show.read more

I rented one way from Norfolk VA (on Military Hwy) to Alexandria VA (on Richmond Hwy); both…read morelocations were quite slow despite not having a line of customers. For decades I rented a car for work & though often I stood in a line after my flight, the time at these 2 locations should have been much faster. Also it appeared they weren't open long hours, but 1 location looked like they accepted dropping a car after hours as tbere was a drop-off box still there was no explanation regarding procedures for dropping off the car. The prices were good, but now they're charging a $300 deposit even on major credit cards which you do get back, but still don't like getting such a charge. As a new dog owner, I had no idea there was an extra fee when bringing a dog. I had brought my Chihuahua bec it was a rescue so leaving her with strangers would have devastated her so thought nothing of it as she's a LAP dog & that's where she was the whole time yet found out they charge an extra amount to deal with their fur shed which seemed excessive, but the guy at the Alexandria office was very nice & did me a solid...he said to take the car to vacuum it up & I could avoid the fee. I happened to have brought a special brush which I used & was able to clean the car sufficiently & was never charged extra. Still it wasn't hard to vacuum so think this is just more reasons to make more money. I can understand such a fee for a large dog with lots of fur or simply a large dog which could potentially damage the car but mine has barely any fur & weighs less than 9 lbs!! Even if she didn't come, my clothing is covered in her fur & we would have shed the fur while in the car! The car smelled like heavily chlorinated pool water had been used to wash the inside.

I recent rented a car, the cars are dirty and smell funny most rental company's make sure they…read moreleave a good impression so that you can continue to do business . I feel like these people don't give a f**k about nothing but getting your money. The fact that no credit card is required they think we should be grateful but we still deserve the same service no matter what the exceptions they offer..I truly was not pleased and don't recommend to anyone. Windows roll down and don't come back up right away in pouring down rain, trunk won't open and engine light on for two days.

Service is great but the cars are old almost not safe to drive on the road, dirty and smelly. If…read morethey only had better cars!

I was in desperate need of a one way car rental and had tried many different companies without any…read moreluck! Within minutes AL had me a reservation and the price was unbelievably cheap!! What an incredible experience-personable and eager to help! AL thank you so much for making this possible-you're a lifesaver!! I would 100% recommend and will definitely be using your company moving forward! Thank you again!

I used A&C Travel for a recent trip to New York City and they handled everything perfectly. Carmine…read moreprovided excellent customer service when making our accommodations and when we arrived in Harlem at the Aloft hotel the staff were waiting with open arms with luxury arrangements to our surprise. We had a great time in New York and would highly recommend A&C Travel to anyone for their travel arrangements. Harvey C

I made a reservation at the Fort Belvoir, VA location by logging on www.enterprise.com like any…read moreother time I choose to use Enterprise. I got the confirmation back and was happy that I was able to get the weekend rate. 15 minutes later Marco called from the Belvoir location saying he did not know how I was able to get the confirmation for a weekend rate. I was quite puzzled. He also said he did not have a full size car as I reserved. That part (car availability) I have been through before and I understood that. The part I could not understand is that he was not sure how I got that type confirmation. I asked to speak with his manager Christine. He gave me her number. When I talked to her I thought she would have tried to assist me in finding a location that honors the weekend rate. NO SHE DID ABSOLUTELY NOTHING except ditto what Marco said that she did not know how I got that confirmation for a weekend rate with the undertone as if it was some fault of mine. I don't know how they expected me to answer that. I did the reservation like any other. She said they must have glitches. OK they might have glitches but as a customer who has chosen to use Enterprise time and time again, I was let down this time. I have access to the military base as I am Military so that was not an issue for me. I have never received a telephone call after I have a confirmation stating that they don't know how I got it and that they could not help me. Marco nor Christine did anything to help me. The Enterprise glitch is not the customer's problem. It is an Enterprise problem. What would have made me feel good is if Marco or Christine tried to help this Enterprise customer who had a reservation. Instead they disabled me with no empathy. When there are glitches, the agent and/or the manager should go above and beyond to help the customer. I had to make alternate "Enterprise" arrangements by calling the complaint line. MARCO NOR CHRISTINE DID ANYTHING TO HELP THE CUSTOMER THEY DISABLED. That is not the Enterprise that I have used time and time again. I do not even recall the words "I'm Sorry." They should have tried to assist me. Their actions and position on my issue do not reflect what Enterprise advertises their customer service model to be.