Grand Exotic is phenomenal because of the wonderful customer service they provide. I had a special…read moreoccasion but couldn't make up my mind on what to do or which car to get. They were extremely patient with me and put up with endless phone calls with questions and me changing my mind countless times. In the end, they helped me choose the right car and that car was stunning! Not to mention they deliver (for free) within a 10 mile radius. I cannot recommend them enough - it truly was an exotic and luxury experience. The gift they provided for the occasion was also a very nice and unexpected touch. Quite frankly, I cannot think of anything else they could have done to make me happier. My experience with them made me want to try out all of their cars. This is a 5 star service!

From the owner: Welcome to Grand Exotic. We offer in-demand exotic car rentals for you! We are currently serving…read moreWashington DC, Virginia and Maryland. We deliver only the best cars for your guaranteed satisfaction. We value your time and always strive to provide the best customer service possible.

I rent with Avis every week and most locations are terrible. However, this Avis location at Tysons…read moreSheraton has always been great and I have had no problems working with them. Now this is my go-to location and whenever I have to rent a car close to my house I always come to this one, although there are other locations that are closer. Rebecca always helps me out and she never hesitates to help with my requests. Great customer service and she really goes out of her way to make renting pleasurable. I have had no problems with my bill and every single time it has been quick and efficient. I definitely recommend this location for all your rental needs. Now only if other Avis locations could be like this one..

I travel often and usually rent from Enterprise. For this last trip, I chose Avis as the rate was…read morea bit less expensive and the car selection was better for this particular location, Missoula MT. We were renting a car to drive and explore MT for the weekend. When I was searching for estimates on rentals, the online system asked for the pick up / drop off days and times. It then provided me a estimated rental rate. When I dropped off the car a day early, my final bill was $100 more than my estimate. After going back and forth over the past week with Avis' customer service, I have learned that the rate was mileage based. I told them that was never disclosed to me when reserving. There claim is "yes" it was because if I look at the fine print it says "mileage: LL-MI". Really!? That is disclosure? They refuse to adjust the price to a daily rate and insist this "code" provides full disclosure. I will NEVER rent from them again and earn others to be explicit about rate calculations if you must rent from them. Back to Enterprise for me!

AVOID THIS PLACE AT ALL COSTS. Customer service here is HORRENDOUS. I was charged an extra hour…read morewithout being notified because no one was in the office for over a half an hour which brought me passed my return time. I called the "immediate assistance number" and got no response. I searched around the grounds and found no one. Finally after 25 minutes I left the keys with a note explaining the situation. The employees LIED and charged me, saying they were only gone for ten minutes. They also charged me for gas even though I returned the car as full as it would allow me to fill it, about 7/8ths full. I tried multiple gas pumps and it would not take anymore. There was no one in the office for me to even talk to about this issue with. I have never experienced this level of dishonesty and poor customer service anywhere else, with no exaggeration. I've filed grievances with both the FEC and Attorney Generals office along with Avis corporate. Absolutely unacceptable.

I would definitely recommend this car rental location. While my car was being serviced nearby,…read moreEnterprise had a representative at the dealership assisting customers. They delivered a rental car to me in under 10 minutes. The vehicle was relatively new, low mileage, and sparkling clean, though it did have a few door dings. The representative was professional, helpful, and had a great personality. After I returned the car, a manager followed up to make sure I had a positive experience. I truly appreciate that level of customer service and engagement. #GiveThemATry

We had a very pleasant experience with Enterprise.  They were friendly,…read moreefficient and the car was in good shape.  Both check in and drop off were well handled, and this included dealing with an insurance claim.  The location is convenient and there are designated parking spaces right out front.

Had a great experience with Ryan F. And Nathan. They even looked up tolls along our route and…read moreprovided multiple vehicle options based on trunk space. Will repeat

Worst car rental experience!…read more Due to an accident, I needed a rental and this location was the closest to the body shop to which I need to drop my car off at. I was told multiple times by the employee of this location that the day of my pick up, I would be getting a luxury SUV. The day before my pick up, I verified once again and was told the luxury SUV would be a Q7. The day of the pick up I arrived at 4PM, and was told no luxury SUV is available. They stated I was supposed to show up at 12PM but we had not agreed on a time the day before? After trying to find other locations in the area with luxury SUV. The agent came out and said they have located a luxury vehicle for me. Due to being short on time and needing to drop off my vehicle to the body shop, I agreed to take the vehicle. The vehicle was extremely dirty inside/out and smelled heavily of smoke. Again, due to time crunch, I drove off. Unable to stand the state of the car, I resorted to getting it cleaned from my own pocket and even purchased air freshener so the smell could go away. Two days in, the tire light and the vehicle's oil change light came on. I called the rental location and was told it's perfectly fine and I can drive the vehicle as normal. I'd attempted to get replacement as I was completely fed up with the issues this rental was causing me and was told they don't have any vehicle available. I called multiple other locations and kept hitting the same wall but when I went online to research the location for rental they had multiple options available for rental. In my opinion, if you are renting due to an accident, they give you the ones that are not getting rented. Regardless, the state of the rental was just unacceptable. Do better. By far this has been the worst experience of my life with a rental company.

Easy in/out. Great customer service from Rebecca. She was friendly and efficient. I liked the Kia I…read morewas assigned and the price was great. If you ate planning to travel outside of the hotel's free shuttle area, a weekend rental will really pay off!! TIP: discounts available for hotel guests and other rewards clubs. Special weekend rates.

We rented a car for a month from here back in July for the a summer trip. Ben was wonderful and…read morevery accommodating. The car was great but the reason I am giving this place 5 stars is because my sister forgot her glasses and they literally held on to them for 3 weeks. They were so nice. I will be returning again

I had an okay experience renting a car from this Hertz. They don't have the volume of cars that…read moreyou'd get at an airport location, but they also don't have the volume of traffic/wait that you encounter while going to the airport. Hertz worked seamlessly with my insurance company while my personal vehicle was being repaired. There were a few hiccups with getting the car itself: the Hertz corporate phone representative promised me a different time than when a car was actually available at the shop, and directly contacting the shop on the phone was difficult (the main line goes to prerecorded messages). However, the guy at the shop managed to secure an earlier car for me at the last minute, which I appreciated. They seem to use some kind of cleaner with a very strong scent here. As other reviews have said, my car came with that scent--like an intense grandma air freshener covering cigarette smoke. It wouldn't go away after two weeks. But otherwise, the vehicle was clean inside and worked fine. It was also very easy to pick up and drop off in the garage in this shopping area.

I made a reservation in advance and arrived to be told that they didn't have any cars available. It…read morewas stupid of me to try using Hertz, and I won't make that mistake again. Avoid! Choose any option other than doing business with Hertz and this location.

Nick was awesome! Another employee made a mistake on my reservation and Nick was able to fix it no…read morequestions asked! Love this location! And Nick had great customer service skill

Rude and unhelpful staff. They overcharged us for our car rental by an extra day and when we…read morecontacted them they said we should expect a refund. We never received a refund after 2 weeks and called back. Was told it was not their issue and to call where we originally picked up the car. The issue had been escalated multiple times but apparently we are dependent on this location to make the adjustment and they seem reluctant to resolve the issue. It has been over a month with no resolution. DO not rent or drop off a car at this location

Do not rent a vehicle with this company. Their car broke down on me WHILE I was driving. The radio…read moreand navigation also did not work. The wheel was wobbling and making a terrible sound on the freeway. Several dash lights came on a few hours after driving away. They said it's normal and these things happen all the time. They said they would give me a day off the total but the total amount ended up being the same. Their vehicles are unsafe and I wouldn't trust them with my family or friends. So rent at your own peril.

Great car rental experience! Reasonable prices and smooth experience! Will come back for sureread more

NOT located at Regan National Airport. No mentioned on website where to pick up shuttle or how far…read moreit is away from airport. 2 phone calls to find out where led us to a shuttle stand outside of baggage claim. DC has become a Horrible costly place to visit for any length of time. $$634 for mid size SUV for 6 days. Now for the costly part. No mention on web site of the extreme tax - Taxed at 20.3% No Mention of rates associated w tolls