Whoa, this is the worst experience I have ever had with renting a car, in the past 15 years and this place is in my own backyard. SHAME ON AVIS! I rented a car through my work website and had the option to pick it up at the closest airport, or a satellite location close to home. I chose the latter...my fault. Also, they advertise that they can pick you up within 3 miles, but they will not drop you off...so you are on you own...weird. I came in that Tuesday morning to the Marriott in Tysons and asked for the vehicle, same order every time...compact car, unlimited miles, add on gps, add on pre-paid fuel, no additional insurance coverage...the agent said fine, but he told me only that he the car I was assigned to only had 3/4 of a tank. I said fine, it will be fine since I was thinking that I had a prepaid tank anyway. I got into the Chevy Cruze and checked the car. It was older, had 15k miles, and numerous scratches, which I noted prior to leaving the lot. I left the lot and smelled a strong odor of old cigarette smoke. I didn't notice it before because it was a warm day and the windows were rolled down. I called the agent to explain and ask for an exchange, he said that if I can wait for 3 hours, he could have a Crown Victoria available...I said it's okay, I don't have the time...but please note I reported it, so I am not fined $250 for "cleaning" fee as listed on the window sticker for smoking in the car.
When I dropped off the car this morning, the same agent told me that it would cost $62 since i dropped the car off with only half a tank of gas...wait, WTF? I went through the exact conversation we went through on Tuesday, and he did acknowledge the conversation...but he told me that since the tank only had 3/4 of a tank and he had no other car to provide me, he couldn't offer that. He did not tell me that he was not going to add the pre-paid fuel on my check...
I started to get really annoyed and decided to go to the shell station nearby and fill up to 3/4...even with the gas price of $4.00 a gallon, from 1/2-3/4 cost me $22.00
It wasn't the money, that upsets me. It was the lack of communication and knowing this agent had every opportunity to make this right....considering my company employs over 200,000 people which AVIS is a preferred vendor and I was an AVIS longtime Loyal member...no longer :(
MY ADVICE...DO NOT COME HERE....PLEASE! read more
