We had a very pleasant experience with Enterprise.  They were friendly, efficient and the car was in good shape.  Both check in and drop off were well handled, and this included dealing with an insurance claim.  The location is convenient and there are designated parking spaces right out front. read more

I would definitely recommend this car rental location. While my car was being serviced nearby, Enterprise had a representative at the dealership assisting customers. They delivered a rental car to me in under 10 minutes. The vehicle was relatively new, low mileage, and sparkling clean, though it did have a few door dings. The representative was professional, helpful, and had a great personality. After I returned the car, a manager followed up to make sure I had a positive experience. I truly appreciate that level of customer service and engagement. #GiveThemATry read more

Zero star: Unprofessional Conduct and Apparent Damage Scam Do NOT use this service. This location appears to be running a deliberate scam to make customers pay for damages they inflict. The staff member who inspected the vehicle returned from outside looking noticeably nervous, and immediately handed the inspection over to a second staff member to discuss the alleged damages. I firmly believe they damaged the car during the return process and then unprofessionally orchestrated a handover to force me to pay for their doing. This highly unethical practice is designed to extract fraudulent fees. read more

Professional and courteous staff! It's clear they enjoy working there, and that positive energy transcends to customers. The inside of the car was spotless, and they offered a great variety of options...just like airport locations, but in the convenience of a neighborhood location. A friendly and awesome gentleman even drove me home safely after I returned the vehicle. I truly felt appreciated throughout the process, and I'll definitely return! read more

Terrible experience renting from Enterprise in Mclean. No warning that if we use our own EZpass we were still going to get charged by enterprise. Jack the local manager was rude in his response. I will never rent from Enterprise again and recommend everyone avoid the McLean location so they do not have to deal with rude managers who do not take responsibility for advising customers ahead of time of this problem. As Jack explained if I had rented from an Airport location this would not have been an issue! Like I was supposed to know. read more

Never had an issue here. I always make a reservation in advance on their app. I sometimes get a call to confirm - so I took a star off for inconsistency but otherwise, nothing to complain of. I do wish they had a better inventory bc some of their cars are downright beat up and just terrible. I know that's not all on them since the inventory changes depending on where/when someone's returning a car from but holy hell- one car didn't have working wipers, one car had a wheel that sounded like it was going to come off, and another one had a big hole on the floor due to the overuse of the area from everyone's heels. read more

Enterprise Rent-A-Car - Car Rental Near Me - Mclean, Virginia

Everything went smoothly, and the staff was communicative and accommodating. Didn't even get a hard sell at the counter. :)

If I could have given 0 for this review, I would have given it. The worst experience I have had with enterprise ever. Walked into this location to change my rental which I picked up 2 days ago from a different location due to the car smell SMOKE and this associate with the name Jack Hayes was unprofessional unwilling to assist and when I caught him in his lies, he tried to make my experience a disaster. The car I picked up had a damage all over I even took pictures before I pick it up. He even provided me with a report that shows the car has been damaged all over it. So, when we went outside to change the vehicle, he stated that there is a new damage to the back taillight which existed before. I will be calling the corporate office to file a formal complaint. Please be aware of dealing with this location and always take picture before and after. read more

I have used the Enterprise location near Tysons Corner many times. I think their prices are reasonable, their cars are clean, and their service is excellent. This is my goto car rental place in the DMV and I recommend it. read more

Much to my surprise, I had a wonderful experience at this location. I walked in without a reservation after going through a rough day as my own car broke down. The two staff members at Enterprise were polite, professional, and super helpful. They had no cars at the moment but one had just been returned, so they rushed to get it ready for me. It took no time at all--I tapped three times on an a tablet, got a text, and was out of there, and they made it easy for me to drop off the car at the garage where my own car was being serviced. Like so many drivers, I've had countless bad experiences with rental car companies (long waits, unclear pricing, mystery charges, reserved cars not being available, etc.), so I was just delighted, for once, to have such a good experience, especially on a day when I needed that! By the way, the car I rented was brand new and the pricing really reasonable. I'll be back the next time I need a car--thank you! read more

Just turned in a very nice Cadillac SUV at the Enterprise office on Greensboro Drive in McLean, VA. My experience there could not have been better, start to finish. Ethan, who helped me when I got the car, was professional, kind and courteous. Jack, the Branch Manager, was incredibly calm and polite even when he was dealing with numerous calls and in-office clients while I was there returning the car. And Bridget, their staffer, was so friendly and helpful! She brought us by free shuttle back to our relative's place after we turned in the rental, saving us considerable time, money and the trouble of getting a cab. Thank you, Enterprise! We will definitely rent from this office again. read more

I wish zero stars were an option. This is the most unprofessional, disreputable office, and Enterprise corporate should straighten them out. We did a remote drop off at the insistence of the manager, where we didn't get a final check of the condition of the rental, and then one of them damaged the car getting it back to the office. So we were blamed for the carelessness of one of the ill-behaved children employed in this location, and our insurance will get dinged for filing a claim. Because fair or not, the legalese in the leasing agreement ensures that the customer will be found at fault no matter what happens. I will never, ever rent from Enterprise again, and take my advice, always be sure to get a written, photographed documentation of condition upon return of your rental! We trusted the wrong people. Shame on the young man who damaged this car and lied about it; karma will make it right. read more

i had the worst experience possible with enterprise for the first time ever . they are racist for sure . they claimed to not to be able to verify me but i just got a rental from my insurance not too long ago they stated i needed an id, utility and paycheck or insurance at the time i coudlnt provide a paycheck, i asked if my bank statement would work . they said no knowing i was stranded and im an enterprise plus member . i finally found a paystub to verify my address , he then proceeded to ask me if im still employed . a white person will have never went through that. also gave me a dirty car and gave me grief . i will never rent from this enterprise ever again read more

Enterprise Rent-A-Car - Car Rental Near Me - Mclean, Virginia

Needed a last minute car for my car service at the dealership. I had a better walk in experience than any appointment / reservation I've ever made through enterprise before. The two gentlemen were welcoming and helpful, I had a car within 10 minutes. Great service! read more

Is this the Best enterprise location? Absolutely not. HOWEVER, Tyler has been an absolute dream to work with. I'm 100% sure that without him this place would be in shambles. I rented a car while mine is getting repaired and at first I asked to get an earlier pick up time, he was very nice and let me know that they didn't have lots of options for my new time but he still had something I could use. When I did get the rental it ended up smelling like a previous use had been smoking in it and then they tried covering the smell up. In the end the fumes gave me a headache and made me carsick. Tyler got me to swing by right away to exchange it for another car and even went to double check that the other two didn't have a similar issue. Tyler has been handling every customer to what seems to be all day by himself. I'm genuinely impressed and I feel very bad that he's been here answering the phone calls and in person customers. Two other customers also took notice and while service wasn't the fastest he (being the one and only front of house staff) has been faster than any other enterprise or other car rental office in an airport or stand alone. Tyler, thank you so much for being so flexible and accommodating. Enterprise, someone give this man a promotion, raise, bonus, a new location, and lunch! read more

I think they are running a scam. Repair shop that we were using provided a rental car through this Enterprise location. I returned the rental car to the repair shop for pick-up by Enterprise. It was left in perfect condition. That evening we received notification that the car's front passenger bumper was damaged, hanging off the car. Enterprise filed a loss damage report with a claim against me/my insurance. I returned to Enterprise the next morning and took pictures of the passenger bumper hanging off and explained that I did not do this damage. It is also worth noting that the bumper did not look damaged. It looked like bolts had been removed and reassembling would not be an issue. Fortunately, we had security camera video of me leaving my house with the car in perfect condition and a Life360 report showing that I drove straight to the repair shop. We sent this evidence and also requested that they get security footage from the repair shop and their parking lot. They did not provide us with any video and we are not aware of it being requested. Next, we get an email and phone message from the manager stating that everything "looked great" with the car and our deposit would be returned, no mention of damage claim. We followed up to see what happened and another employee sent an email stating that their camera footage showed that I was not responsible for the damage. After requesting more explanation, we received another email indicating the car was damaged by the person that rented the car before me. The car was in good condition when it was rented to me. We have since received video from the repair shop showing Enterprise picking up the car in perfect condition. I saw a similar report on Yelp just three months ago for this same location. Unfortunately, they were not able to avoid the damage claim. I would hate to see this happen to another person. Everyone in the office was very kind and seemed trustworthy. Service was otherwise great, ironically. read more

The employees here are very friendly and efficient. It was a pain-free process to get a car, extend the rental, and to return the car. I highly recommend this location! read more

Outstanding service! The staff was attentive and helpful, making my experience exceptional. I highly recommend it.

Pros: you get a car (the only car they have, no choice whatsoever) Cons: they gaslight you. For example, I never had a full tank of gas. But I returned it with a full tank because I filled it up just before dropping it off. They told me the charge on my card was due to the gas not being full -_-* Just before this all happened, I called a week after dropping of the rental to check if everything was clear and by the way every phone call is at least a 30+mins wait time, the representative said everything was clear. OK. Another week goes by and I get a charge on my card. So no, I do not recommend. read more

Mclean Greensboro enterprise customer service was excellent!!! Friendly and professional!! specially the assistant manager who helped us with our Mercedes Benz SUV rental !! Great team at McLean Tysons corner ! Enjoyed driving this amazing suv I will definitely recommend it to our friends and colleagues !:) Renee read more

This is the second time I am renting a car from this location, both times were pleasant. They picked me up from work and had a car ready for me. The intern was very friendly and had me sign virtually with a tablet. (Because who wants paper work, NOT ME) I can say the gentlemen inside were all friendly and answered all of my questions. While I wasn't thrilled about the car, they may or may not call me back to switch it out :) If you live or work near Tysons Corner, this is a great location and super easy to find. As them to pick you up, totally worth it, especially with the insane traffic we get in Tysons. read more

I got conned into signing for insurance I expressly refused several times. I said I did not want additional insurance on the vehicle my insurance company was paying for. I was handed a contract with X's where signatures were required. Yes, it was my fault I didn't double check. Nonetheless, I couldn't have been more clear when I declined the extra insurance. I even told them that my insurance company told me not to accept the extra insurance. I now owe $600 I should never have been charged. So far the employees at this location have been less than helpful. I am following up with corporate and will update this review if the situation is resolved favorably, but I am not optimistic. Oh yeah. The car they rented me was filthy inside and out, with french fries on the floor. The tires were so low the pressure alarm went off shortly after I drove off the lot. If you absolutely must do business with this location, triple check everything before you sign. read more

They actually yelled at and disagreed with my husband. So we show up a little before 0800 when we had a rental for a big truck (Costco, etc, I know...) No pick up in sight. My better half went in and we ended up waiting while they retrieved a pick up from another location and then gassed it up, and then drove it over. Then when the car got there, the guy had the nerves to tell him "it's not that late" and that these kinds of delays "happen in your business too." I really wish that we had the same customer service that all the others have yelped about. But we didn't. And we had no recourse. Why you ask? Because at 0845 when we got the car, they had printed 0745 (the time we showed up) as the time of rental. So in their book, they were 15 minutes early. read more

I have used these guys a dozen times over the last few years, and they are generally outstanding. It's a smaller location, so you don't get your choice of cars like you might at an airport location, but that's to be expected, and I've always gotten a decent car. If you need pick-up, make sure you call WELL IN ADVANCE. It's a smaller branch, and they are pretty busy on weekdays. I've been picked up late a few times, but overall they're generally reliable and always very helpful. read more

I had to drop them a star (thought about 2) because I received a car with a non functioning AC. It only blows warm air. This doesn't make me happy since it is getting up in the 70s and I don't have any time this week to switch out vehicles at that location. Also, the vehicle was not clean with coffee spilled on the console and the last person's contract still in the glovebox. (update 2 04/29/14) I was able to exchange the vehicle for another one from another office but it was not the type of vehicle I was supposed to be in. It will do the job and I undertand these things happen but I doubt the ac just went out and the employee took the car without the working ac to pick me and another lady up and rather than tell me the ac didn't work he just rolled the windows down so we didn't notice. read more

The service is terrible. I was charged for the insurance, which I cancelled on the same day. They said they would refund for me; however, it's been 2 months since the day I returned the rental car and I haven't received my money yet. I called many times and they always said that they issued the refund already. However, when I called this morning to ask for my refund, Danny said that his manager wouldn't be in the office a week for his personal reasons and no one else in the office could issue the refund. It sounds ridiculous and illogical since my cousin called back and The manager answered the phone. I will never trust the manager and the staffs here again for any rentals. All of them are just liars. read more

I've rented from this branch about a half dozen times and I've been very pleased with the service overall. The branch is run by a woman named Elizabeth who is very helpful and customer-focused. The rest of the employees at the branch are good too. A few nice things about the service at this branch: 1. When renting a car over the weekend to run errands, they offered me the discounted rate since I was staying local and would be well under the 100/mi per day limit. 2. A bunch of times I had turned in my car an hour or two late but they waived any overages or hourly charges. 3. Usually my mileage has been so low that they didn't even charge me for the gas I used (probably 1/8 - 1/4 tank). The only downside here is that you they don't seem to offer the pickup service on Saturday because the branch has minimal staff. But they've been fine picking me up on a Friday afternoon and even offered me a ride home a few times (!). read more

The customer service was great. Forgot her name, but a very competent, strawberry-blonde/red head younger female helped me out. Before you give me crap...no, I'm not giving a great review or biased because of her looks - she really was great. I've rented cars here many times before and keep coming back because everyone here is short, sweet and to the point - there's no BS - and I always have a good customer service experience. read more

Lousy car. These folks play a nasty billing game. I pick up the car at 11am. Return it BEFORE 11am, 2 days later. They bill me for 3 days. After 35 years of business...I will never walk in their door again. What a rotten company. Crap car, nearly 100 bucks a day, with a bogus billing day added. Savor the flavor Enterprise. It won't last. read more

This location is now my go-to spot for rental car needs. All the staff members are very friendly and professional. Nicole was very helpful in getting me a discount and guiding me through covering the damage that the car received while it was being rented. Highly recommend!! read more

Terrible customer service. I was lied to constantly by the assistant manager - Casey Northrop. Stay away from this location as they will deceive you and continuously make up lies thinking you won't find out. - context to this review: I left a pair of sunglasses in a vehicle two weeks ago. I have been trying to get them back, but Casey continuously tells me he has been reaching out to the "current" driver and that he doesn't know when it will be returned (except the car was already returned! Which I found out from another enterprise branch. & he had the nerve to lie to my face and say the car wasn't returned without checking his system. read more

Great customer service and very friendly. They were very flexible and better yet, they offer a corporate rate for Booz Allen Hamilton since they're office is right in the national headquarters. Sure I may be a little biased, but still they do know how to treat their customers. I had to call ahead to get my receipt faxed to me, and they did it right away. I was a very satisfied customer. Too bad they don't offer a points program. Guess I'm sticking with National. read more

Terrible customer service. The clerks were completely inept at handling reservations and were confrontational about handling a billing error. It was clear that they do not value customer loyalty. Just go with another company. You DO NOT want to deal with these people. read more

I hate to say this but this branch is the worst. I rented a car and it was dark in the night. The car was dirty from inside and there was ash in the car for which I was charged enormous amount of money for cleaning. It was their fault that they gave me an unclean car and kept telling me that the car was cleaned before it can be rented. There was a can of coke and the seat had spots and they said they are okay with renting out such cars and the cleaning guy left the can in there. I have never seen a worst staff. Very unpolite and looking to exhort money. The branch manager Nicholas and his subordinate Michael just don't know how to manage this branch. I asked the manager for the regional manager to call me but he instead charged my credit card despite I told him not to. Shame! read more

I am disappointed that when I went to return my car to the facility on 12/31/16 there was no space available to park without concern of getting towed. I brought the car home and tried again the next day (1/1/17) but still there was no spot available. Calling the help center did not work either because they were closed. Finally on 1/2/17 I was able to return a car to an actual person at this location and they promptly charged me for the two extra days. I am not planning to rent a car from this company again if this is how they treat your customers, without any support over the holidays to answer questions. read more

I usually give 5 star reviews..but for this and one other Enterprise (Industrial Rd, Springfield VA), barely 1 star. Corrupt, staff lie and inflate bal due, and serious billing, contract irregularities. Unprofessional mgt, and they steal items from vehicles, also. (Dan and Sean, mgrs.) It took almost. six wks to get one overbilling, hundreds of dollars, reversed;.still waiting on another incident to be remedied. Serious business impact from both incidents! total scum, these two locations. (and..alexandria enterprise, charging us $700 for a simple $20 tire repair.) read more

Something specatular has to happen at an Enterprise for me to give it 5 stars becaus in general I have terrible experiences with the company. I deal with them on a weekly basis for work and it very often unpleasant. However in the downpour I had to book a car for an employee who was stuck on International Dr. after a car accident. The selection they had wasn't extensive and I ended up having to take a small pick-up but they still charged me for an economy. The employee let me park it out front since I was leaving it there for my co-worker and was going to walk back to my office as it was grid-locked on Greensboro. After walking in the rain a block or two I hear my name; the Enterprise guy was chasing me down the street to give me an umbrella. It's stuff like that that restores my faith in humanity. :). I still have to find my way to pay it forward now. read more

Most terrible service when I called I was referred to them via my insurance geico. They made arrangements via a rental for me and when I called the first time they hung up on me the second they point blink told they cannot pick me up from there and with no curtesy to me desregarded all the details I gave him which I had to repeat myself once I got to their other location. The other location said a one hundred doller hold and I am looking at a one hundred sixteen doller hold. My main issue is there odasity to be so ignorant and give misleading info to a customer. The regional manager is hard to get a hold off what kind of company do these people run that u can't even get a hold of a regional manager read more

DO NOT USE THIS OFFICE. Having used virtual all of the most common car rental agencies over the last twenty years it is important to note that this office stands out as the absolutely worst of ALL. Even if you had made a reservation days before they will not honor the agreement and simply blow it off as not a big deal that suddenly you have no transportation and your schedule goes to hell. STAY AWAY FROM ENTERPRISE CAR RENTAL. read more

I had a car reservation. So a took the metro to reach Enterprise and I was told that there was no available car when I got there. And there was no explanation for that. I used to like enterprise, but no more from now. read more