I arrived at Enterprise frazzled after a frustrating experience with an insurance adjuster. Emma…read morecalmed me down and smoothly registered me for a rental. She could not have been more helpful.

Estafano from Norfolk VA Airport Enterprise Rental helped out after I was denied a vehicle stating…read moreit had to be reservedd 24 hours even though it was successfully reserved for the time I arrived. I am also emerald and executive. He found a vehicle that would work. I reserved a truck, but could not get a truck. I had to move a large item back with me and he found a Chrysler van that was actually better and drove excellent. The seats fold into the floor leaving lots of space and drove great! He spent an hour trying to resolve the situation and had three large events coming in town. Thank you.

Arsy has Excellent customer service. Truly the best I've ever had with this company. Arsy is an…read moreasset for sure. Don't lose her!

I'm sorry to give such a bad review. I don't know who to blame, neither rental counter service at…read morepentagon city mall Arlington, VA. nor billing department. The problem is I DID NOT RENT THE CAR. I got emails for surveys and e-receipts for $440.63. it was charged from debit card. I did report these problem and they refund it. Their excuse was system error. The car was rented one way from my Arlington, VA and return at Columbus, OH, all of these information show on receipt. But my main concern is how this error happened. The computer system just run and start charging people randomly. Just BE AWARE.

Generally use Enterprise, staff is friendly and usually helpful. Recently used rental from…read moreEnterprise from Wahington Reagan Airport location. It would have been helpful if someone had pointed out some controls on the Nissan Rogue, my own vehilce a little different, but I figured them out.l; On returning car, Alex, a want-to-help kind of guy was all smiles and upbeat. Made the dreary trip feel better.

We recently rented a vehicle from Enterprise Rent-A-Car at Ronald Reagan Washington National…read moreAirport and had a disappointing experience with one of the representatives, Gustavon. During the rental process, Gustavon was very persistent in trying to upsell additional insurance coverage at an extra cost of $30 per day. We clearly explained multiple times that we already have full coverage through our GEICO policy, but the pressure continued. What stood out most was the tone and approach -- it felt less like a recommendation and more like pressure. When handing us the rental agreement, he also made a point to highlight the items we had declined, which felt unnecessary and added to the discomfort. At one point, it also seemed like our out-of-state driver's licenses (South Dakota) were being used as a reason to push the extra coverage more aggressively, which didn't sit right with us. We understand that offering additional coverage is part of the process, but there is a clear line between informing customers and continuing to push after a decision has been made. Unfortunately, this experience crossed that line for us. We hope management takes this feedback seriously and reinforces a more respectful, customer-focused approach moving forward.

I never recommend Avist to you, their series is poor l, rude staff , bad communication.read more

Needed a car last minute. They said I was lucky cus they usually don't have extra cars because they…read morego to the Dulles airport.

Brandon. Super helpful and patient. Couldn't be happier with my experience. Thank rent from this…read morelocation 10 times a year.

If I reserve a car, you should have a car. The guy working was complaining that they had a surge of…read morepeople so there weren't any vehicles available to get in and go. As an executive member, I was disappointed in the selection and time it took to get a vehicle. When I finally got the vehicle, the car was covered in water spots which made it difficult to see when driving into the sun. I think I used almost all of the washer fluid in 4 days. Upon return, the staff was super friendly and welcoming. This was the total opposite of the arrival experience. So 3 stars with 1 for arriving and choosing a vehicle and 5 for the return.

The reality is with how bad all the other reviews are they won't care. The car was given to me…read moredirty with the previous renters trash still inside. The counter clerk was beyond aggressive and pushy with add on attempts for insurance to the point it was unethical what she was saying. Worst car rental experience I have ever had

Less than 1. Arrived after long flight and ZERO cars are available even with the…read morereservation...forgot One 15 passenger van was available. Multiple cars on the lot with no keys, dead batteries, active recalls...but none to rent. CLOSE THIS DCA LOCATION DOWN. AVOID IT LIKE THE PLAGUE!

So, it's an easy walk to terminal, skip the bus, walking is faster. best to sign up for frequent…read morerenter program to skip the lines. Pain point today was 30 minute wait to leave the parking garage. Just sharing, i had a reservation with a different national chain company that is off airport. my flight arrived late & stopped picking people up 30 minutes before they closed. couldn't get anyone on the phone. so, i like on airport where you can walk. i won't make that mistake again

The service here is terrible. In the last two months, I've rented two cars from this Hertz…read morelocation. Never again!! The first time I had to wait for a long time because there was only one person working the desk, but I got a decent car. The second time, there was a huge delay because they had promised too many rentals. I waited for an hour to get my car (still that one unfriendly lady at the counter); there was a super long line; and there were probably 5-6 other groups waiting for their cars. When I finally got the car, it smelled like smoke and a faint hint of marijuana. By then, I was late to my appointment and desperate so I took it. Overall, a terrible experience. Do not rent from this Hertz (or from Hertz at all). Note: somehow none of the other rental car agencies had large groups of people waiting around and desperate for a car. They did not have extra cars to rent, but managed not to overbook in such a massive way.

I had an outstanding experience with Alamo Rent A Car at the A3 level rental car facility at Ronald…read moreReagan Washington National Airport, and a big part of that was thanks to Isiah. From the start, the process was smooth. The shuttle from the airport to the rental car depot was quick and easy, and the real game changer was using the "skip-the-counter" option. I signed up through the email link--took a couple tries to go through, but once it did, it was seamless. I went straight to car pickup without wasting time in line. I won't be going back to the counter again. The moment I walked into the lot, I was greeted by Isiah, who was cheerful, professional, and exactly the kind of person you want to see after a long flight. I even told him how refreshing it was to be welcomed by someone genuinely smiling. He quickly scanned my barcode, then WALKED ME TO my vehicle options. He took the time to explain the pros and cons without rushing, and together we landed on a Hyundai Tucson--which turned out to be the perfect choice. Practically brand new with under 400 miles, clean, comfortable, and exactly what I needed. Checkout was fast and efficient, and I was on the road in minutes. This was one of the easiest and most pleasant rental experiences I've had. Isiah is a real asset to Alamo, and this level of service is why I'll continue renting from them going forward. Highly recommend.

We were greeted by Brandon and he was so professional and friendly! Then we were assisted by James…read morewith our rental car. He loaded our bags and gave us great instructions and information. Best rental car experience we've had and we travel a lot!! A++ to Brandon and James!

AVOID AT ALL COST I…read morebooked a large truck for a full house move and could not get ahold of them to confirm my reservation. After going through the parent customer service multiple times I finally got to a person at this location who couldn't have helped less. He couldn't find my reservation and when he did he said that they only have van rentals. When I said that wouldn't work, he said "well that's all we have, I can cancel if you want" No help, not alternatives, and allows you to book trucks knowing they don't have any.

They gave us a car that reeked of marijuana and then after we returned it, charged us for the…read morecleaning