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Hertz Rent A Car

1.7 (337 reviews)
Open 7:00 am - 2:30 AM (Next day)

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Karyn M.

The rental cars are a short shuttle ride from baggage claim. Under 10 minutes. Then cross the street and the car companies are in the building. This visit, finally, Hertz had our name on the electronic board. We have the presidential club (LOL) so you pick whatever vehicle you want in the section. We did not pick the Mustang but went with a small SUV (DC's horrible parking situation and confusing roads, remember?). The drive out of the garage was very easy. Likewise, the return was issue-free and we were at the terminal in no time. You done good this time, Hertz!

Rentals car
Mike D.

Always been an easy and smooth interaction to pickup a car here with my gold hertz membership and reservation online.. it shuttle over 4 min, Then walk through to gold board . Show DL the pick a car from a specific row... easy Return also easy

Reservation
William B.

Horrible. Booked car and after arriving told no cars!!!! How Is this possible with todays technology? Never again!!!!

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2 years ago

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27 days ago

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Review Highlights - Hertz Rent A Car

When we were late for our flight the woman who inspected our car actually drove us to the terminal!

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Avis - Very slow service

Avis

1.6(87 reviews)
0.5 miCrystal City

We went through Costco travel, so I did not see the poor reviews until after we rented our car…read more Avis also represents budget at this location. We found out the hard way that if you're flying into Reagan airport, you don't just hop on the car rental shuttles roaming around, you actually have to catch the Avis shuttle not the car rental shuttle, otherwise you'll be whisked off to the wrong location. Once we figured that problem out, we had a pretty easy check in and received our Buick crossover and were on our way. We had it for five days for $387. We probably drove it less than 100 miles during that time since we were staying downtown DC where most things are within walking distance. Returning the vehicle took less than five minutes and we were already on the shuttle back to the airport in no time. Just be sure to return your car with a full gas tank and look through those 30 pages of terms. Apparently not everybody here has had as good a story as our experience, but things went well for us. And just as an added note, if you plan on staying at a hotel in DC, it is best not to rent a car if you're staying at a hotel because parking could cost you at least $60 a day or More, not to mention the high cost of parking garages in the area. It's best to Uber or get a taxi to your hotel and spare yourself the expense. Informative photos included.

No preferred counter at the Avis DCA location. Everyone must wait in line. 45 minutes in a packed…read morelittle lobby to get my car. Car was not thoroughly vacuumed. When we moved the second row seats there was food and garbage. This Avis location is not like any other I have been to. Step it up or close it down.

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Avis
Avis - Low battery

Low battery

Avis - So many cars, no staff..

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So many cars, no staff..

Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.4(217 reviews)
0.0 mi

Generally use Enterprise, staff is friendly and usually helpful. Recently used rental from…read moreEnterprise from Wahington Reagan Airport location. It would have been helpful if someone had pointed out some controls on the Nissan Rogue, my own vehilce a little different, but I figured them out.l; On returning car, Alex, a want-to-help kind of guy was all smiles and upbeat. Made the dreary trip feel better.

We recently rented a vehicle from Enterprise Rent-A-Car at Ronald Reagan Washington National…read moreAirport and had a disappointing experience with one of the representatives, Gustavon. During the rental process, Gustavon was very persistent in trying to upsell additional insurance coverage at an extra cost of $30 per day. We clearly explained multiple times that we already have full coverage through our GEICO policy, but the pressure continued. What stood out most was the tone and approach -- it felt less like a recommendation and more like pressure. When handing us the rental agreement, he also made a point to highlight the items we had declined, which felt unnecessary and added to the discomfort. At one point, it also seemed like our out-of-state driver's licenses (South Dakota) were being used as a reason to push the extra coverage more aggressively, which didn't sit right with us. We understand that offering additional coverage is part of the process, but there is a clear line between informing customers and continuing to push after a decision has been made. Unfortunately, this experience crossed that line for us. We hope management takes this feedback seriously and reinforces a more respectful, customer-focused approach moving forward.

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Alamo Rent A Car

Alamo Rent A Car

3.2(143 reviews)
0.0 mi

I had an outstanding experience with Alamo Rent A Car at the A3 level rental car facility at Ronald…read moreReagan Washington National Airport, and a big part of that was thanks to Isiah. From the start, the process was smooth. The shuttle from the airport to the rental car depot was quick and easy, and the real game changer was using the "skip-the-counter" option. I signed up through the email link--took a couple tries to go through, but once it did, it was seamless. I went straight to car pickup without wasting time in line. I won't be going back to the counter again. The moment I walked into the lot, I was greeted by Isiah, who was cheerful, professional, and exactly the kind of person you want to see after a long flight. I even told him how refreshing it was to be welcomed by someone genuinely smiling. He quickly scanned my barcode, then WALKED ME TO my vehicle options. He took the time to explain the pros and cons without rushing, and together we landed on a Hyundai Tucson--which turned out to be the perfect choice. Practically brand new with under 400 miles, clean, comfortable, and exactly what I needed. Checkout was fast and efficient, and I was on the road in minutes. This was one of the easiest and most pleasant rental experiences I've had. Isiah is a real asset to Alamo, and this level of service is why I'll continue renting from them going forward. Highly recommend.

We were greeted by Brandon and he was so professional and friendly! Then we were assisted by James…read morewith our rental car. He loaded our bags and gave us great instructions and information. Best rental car experience we've had and we travel a lot!! A++ to Brandon and James!

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Alamo Rent A Car
Alamo Rent A Car
Alamo Rent A Car

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Advantage Rent A Car - Bald Tires

Advantage Rent A Car

1.7(157 reviews)
0.5 miCrystal City

Didn't say off airport. Said your car would be waiting in zone 2. Was told there is no zone 2. Now…read moreover 45 people are standing in line to talk to the 1 worker. Said this is just how it is. Go anywhere else but this place. What an absolute joke and an enormous waste of everyone's time

A. according to the rental person there was only one driver - had to wait for off-shuttle for more…read morethan an hour - B. Calls go to India or Phillipines or asia - does not really care and they keep asking and do not help or nor state there is a direct number C. there is no direct number in the itnernet ro google or yahoo- lot of peple suffered on that day D. more than anything else on our return also people were complaining about how bad the customer service E. The person at the counter also doe s Thanks & Best Regards, Sridhar Rangaswamy ("Sri") sridhar.rangaswamy@gmail.com A. according to the rental person there was only one driver - had to wait for off-shuttle for more than an hour - B. Calls go to India or Phillipines or asia - does not really care and they keep asking and do not help or nor state there is a direct number C. there is no direct number in the itnernet ro google or yahoo- lot of peple suffered on that day D. more than anything else on our return also people were complaining about how bad the customer service E. The person at the counter also doe s Thanks & Best Regards, Sridhar R ("Sri")

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Advantage Rent A Car - Bald Tires

Bald Tires

Advantage Rent A Car
Advantage Rent A Car - What a service... when the advantage airport shuttle's driver wash your car, without clean inside :(

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What a service... when the advantage airport shuttle's driver wash your car, without clean inside :(

Hertz Rent A Car - carrental - Updated May 2026

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