The rental experience was really good. Reserved a Tesla Model 3 online to picking it up was very…read moreeasy. The attendant was super nice, he told me that the car was a little dirty inside bc they didn't get a chance to vacuum. When I picked up the car, the floor was a little dirty, not a big deal. (Who always keeps their car floor clean? So no biggie) They gave me the car at 72% battery life and they said as long I return with that much juice left I wouldn't be charged. I returned it with 89%. Dropping off was easy, I got charged with what I was told and they re-billed me for the cost for using the supercharger from Tesla (no up charge from hertz). I really appreciate when a rental company is honest with no hidden charge and this place was that. Would recommend them. Location can be a challenge to get into but I figured it out. Just be careful driving out.

After a week since I returned the rental car. I am still getting billed. The Ford representative…read morecontacted the Branch Manager, Gabriel Villegas Aloran to say that the car was returned, he continues to bill my Fidelity account. This has been going on for a week. What is it going to take to get their attention? This is clearly fraud.

This is my second time coming to this location. First time was great. Second time was as well. I…read morehad to wait a while to get the car, but they kept me informed. They were very professional. Very nice The weight didn't seem long because of this car ran great This is definitely my go to spy every time I'm in town.

I have rented here multiple times. Then this time there was no car available and the employee said…read morethat there wasn't a driver available to pick one up. The employee wasn't helpful, flexible or pleasant. I won't be rent from this location again. There are many other options.

This is an Avis/Budget rental car location in the Holiday Inn. I picked up my car in Michigan and…read moreDROPPED IT OFF at this Springfield, VA location. There is NO drop box. I suppose this is for those that think they can get a couple of free hours. Fortunately, my rental was due back at 10:00AM. The office opened at 7:30. This location is close to my house, much better than returning to IAD or DCA, but airport locations are 24 hours. Sun 9:00 AM - 3:00 PM Mon - Fri 7:30 AM - 6:00 PM Sat 8:00 AM - 4:00 PM 703-644-0008

The absolute worst! Stay far away from them. They didn't have the promised car, they told me they…read morewere putting $250 on hold and charged the whole amount, their managers and call center are incompetent garbage! Their employees do not care, lie, and cheat. Never again!

For a rental car experience this was as good as it gets. It was easy. It was reasonably priced…read more Everyone was professional and pleasant. We called ahead and had a time to pick up a vehicle which was available. When we arrived, as if on cue, a couple of flakes fell from the sky and we decided to go with an available SUV (partly because we drive SUVs and there is something to be said for driving something the size and shape with which you are most accustom). Enterprise already had our insurance information. Getting the vehicle was painless. Sean was professional and friendly. As others noted I am pretty sure the cost was lower here; we used the vehicle for a little over two weeks and stayed under the insurance cap. The return was easy. Dealing with the aftermath of a distracted driver in a snowstorm is not something you think of as a positive experience but when all was said and done this was an almost painless process partly because of Enterprise and the team at this location.

The ladies that work with at this location in Annandale are rude and have poor customer service…read more Specifically a lady there named Brianna. I called asking a simple question about the vehicle I rented from them and she wouldn't let me talk or explain the situation. She didn't listen to what I had say or seem to care. The only semi good thing I have to say about this location is that they were able to help me get the rental in the first place (which is their job), but even then they came off as rude to me and family. Would not come back.

This place has 10 years of bad ratings for a reason…read more 2 stars because the cars are relatively nice for the price, but the customer service here is seriously bottom tier. (Also, Budget customer service in general is very bad. Steer clear unless your company has an agreement with them)

Do not come here, charged me 18$ after returning vehicle full tank in too of pre pay. I also had…read moreissues with the car during the week as well. Only time I ever rented a vehicle and will be the last time only because my car is currently at the body shop

Zach at the front desk is great! He helped me as a non-reserved car person who just showed up. We…read morecracked a few jokes and he got me on my way in less than 15 minutes!

Great service from Caitlin Humbles and April! Very friendly, professional, courteous and prompt…read moreservice. April recommended that I pre-pay for the fuel at less than $3 per gallon compared to the $4+ per gallon seeing at the gas pumps. Thanks for that money saving tip April! With gas prices and inflation on the raise, we can use every money saving tips we can get.

I was recently in an accident and needed a vehicle to get around. My insurance set up my…read morereservation. As soon as the reservation was set, Enterprise called me right away and set me up for a pick up time. I arrived @ 5pm and waited a while since there was only 1 agent and she was with a customer. When it was my turn, the process was quick. I was able to get the size car I needed with a full tank of gas. The agent and I walked around the vehicle for a quick inspection then I was on my way. I removed 1 star only because even though it was a non smoking vehicle, it smelled like cigarettes. The smell went away (or I got use to it) after blasting the AC and having the windows down. But don't let that take away from the great customer service!!

If I could leave "zero" stars, I would. You will be there forever. This morning - WITH a…read morereservation in coordination either a shop up the road doing repair on my vehicle (Caliber) I was told I would need to wait an HOUR. This added to the fact that the "shuttle driver" doing runs to and from Caliber actually refused to wait 60 seconds (Caliber employee literally said "this will take less than one minute!') and took off. (And I'm not even counting the 25 minute delay this created for me in the additional hour they expected me to wait when I finally got the shuttle ride!!

Jordan was easy to work with and was very helpful with every question I had. Totally recommend this…read moreenterprise

I had a very disappointing experience with Enterprise in Alexandria, Virginia, and after multiple…read morepoor experiences with the company, this will likely be my last rental with Enterprise. I had a reservation for a midsize vehicle and arrived around 1:45 PM, approximately 15 minutes before my scheduled pickup. At check-in, I was informed that no cars were available and that I would instead be given a pickup truck. A truck is significantly less practical for navigating Washington, D.C. and the tight parking garages throughout Alexandria, which is exactly why I reserved a midsize vehicle in the first place. After some discussion, I was told they would upgrade me to a BMW SUV rather than make me take the truck. More than 30 minutes passed while they attempted to arrange the vehicle. Just when it appeared I was finally going to receive it, I was told there was a "hold." From there, I repeatedly heard "five more minutes" for roughly another 20 minutes. Ultimately, after nearly an hour at the location, I ended up leaving in the same pickup truck I had initially been told I would have to take. The truck is difficult to maneuver and barely fits in some of the parking garages I need to use in Alexandria. I understand that vehicle availability can change, but having a reservation should mean something. If the reserved vehicle class is unavailable, I would expect Enterprise to provide a reasonable alternative without making the customer wait nearly an hour only to end up with the original unsuitable option. I also asked about changing my return location from Reagan National Airport to Dulles. I completely understand that this was a change from my original reservation and could involve an additional charge. However, I was surprised to learn that making this change would increase my daily rate from approximately $200 to $355 per day, despite both airports being in the Washington, D.C. region. At that price, it makes more sense for me to return the truck to Reagan and pay for an Uber to Dulles. Between the lack of a vehicle in the class I reserved, nearly an hour spent trying to get a vehicle, repeated assurances that it would only be "five more minutes," ultimately being put into an impractical truck anyway, and the substantial rate increase to change the return airport, this has been an extremely frustrating rental experience. Unfortunately, this is not the first poor experience I have had with Enterprise. At this point, I do not plan to rent from Enterprise again.