AVOID HERTZ AT ALL COSTS -- Especially the Edsall Road Location!…read more I cannot stress this enough: Do NOT rent from Hertz, and absolutely steer clear of the disaster that is their Edsall Road branch. I made a reservation for a large SUV over a MONTH in advance -- not a walk-in, not a last-minute request -- to accommodate my family and our luggage for a week-long vacation. I chose this location because it's near our home and AAA rates. I now seriously regret both decisions. We received a confirmation email and, like any normal customer, expected that meant our reservation would be honored. Big mistake. On the day of our scheduled pickup -- THIRTY MINUTES BEFORE we were supposed to arrive -- someone from Hertz called to say the SUV we reserved simply wasn't available. Apparently, they had been trying (and failing) to locate a similar vehicle for over a week and a half -- but instead of giving us a heads-up, they left us hanging until the literal last minute. No backup plan. No real apology. Just a smug offer of a much smaller, completely inadequate car and a "sorry, nothing we can do." Even worse? The rep told us this happens all the time and that we should have called the day before to make sure the reservation we made would still be honored. How does that even make sense? That alone should tell you everything you need to know about how this company operates. They're not just unprofessional -- they're completely unreliable and unapologetic about it. I asked to speak with the manager, thinking maybe someone with authority could help fix the mess. Nope -- the manager was conveniently "off for the weekend". Seriously? You run a rental location with weekend pickups and don't have a manager on hand when things go wrong? And it wasn't even our first bad experience. We had rented from this location before, back in April 2025, and got stuck with a filthy, beat-up car and indifferent service. We chalked it up to bad luck and gave them another chance because of the AAA connection. That was a mistake I won't make again. The lack of accountability and basic customer service is infuriating. If they knew a vehicle wasn't going to be available, we should have been told days ago, not while we were practically walking out the door with suitcases in hand. Instead, we were left scrambling -- with zero help from Hertz. Thankfully, Enterprise, which is literally right next door, came through immediatley. Their staff was professional, helpful, and got us into a clean, spacious vehicle on the spot -- at a fair rate, too. If you're even thinking about renting from Hertz on Edsall Road -- DON'T. Save yourself the stress, the frustration, and the complete lack of professionalism. Go to Enterprise next door, where they actually care about customers and deliver on what they promise. Hertz has officially lost my business for good -- and I'll make sure everyone I know hears about it.

Could someone please tell me why, I reserve a 15 seater and when it's time to pick it up. It's NOT…read moreavailable.

Jailen & Laura have been fantastic at helping me navigate a delayed auto repair and insurance…read moreclaim. Highly recommend!

Actually minus 5 stars! Honesty! Transparency! Because of…read moremissing information in writing of the real and honest condition to the vehicle : renter, be aware: take a video of the condition of the vehicle 100% before signing any contract. Otherwise the renter may be accused of giving back a damaged vehicle due to an existing small condition or similar. Also check if the inside is clean at time of acceptance. Another push of selling the renter a "pre-paid tank of gasoline" ! Not everyone needs it. But they keep pushing. It sounds enticing to go with it, especially if the price of a gallon may be lower at time of rental, however everyone does not drive a lot, so you may be better off, if you fill up yourself the amount of gallons you have used. Remember the "pre-paid tank of gasoline" (wherever the status of gasoline the tank was) is a fixed cost paid in advance. This was one experience and the last one. We had several experiences with other Enterprises several years ago, and all of those had medioker or even bad results, one of those was a car with bad tires for a long trip. We cannot recommend this chain.

This is an Avis/Budget rental car location in the Holiday Inn. I picked up my car in Michigan and…read moreDROPPED IT OFF at this Springfield, VA location. There is NO drop box. I suppose this is for those that think they can get a couple of free hours. Fortunately, my rental was due back at 10:00AM. The office opened at 7:30. This location is close to my house, much better than returning to IAD or DCA, but airport locations are 24 hours. Sun 9:00 AM - 3:00 PM Mon - Fri 7:30 AM - 6:00 PM Sat 8:00 AM - 4:00 PM 703-644-0008

The absolute worst! Stay far away from them. They didn't have the promised car, they told me they…read morewere putting $250 on hold and charged the whole amount, their managers and call center are incompetent garbage! Their employees do not care, lie, and cheat. Never again!

The ladies that work with at this location in Annandale are rude and have poor customer service…read more Specifically a lady there named Brianna. I called asking a simple question about the vehicle I rented from them and she wouldn't let me talk or explain the situation. She didn't listen to what I had say or seem to care. The only semi good thing I have to say about this location is that they were able to help me get the rental in the first place (which is their job), but even then they came off as rude to me and family. Would not come back.

Am I doing it? I must. Yelp! help me…read more.. AVOID! AVOID! Awful, downright sleazy, customer service shouted by manager 'elizabeth' and the rude sub she bossily orders around! Enterprise employees try to 'SKIM' $$ off the top by wantonly sending cars to 'no-name' repair shops. It's a scandalous - sub par - scheme! Employees barge through doors, colliding and knocking into folks that just spent money renting an Enterprise vehicle! Renters are YELLED AT! That is totally RUDE, UNETHICAL & SNOBBERY! Both female employees here, pugnaciously and disgustingly unfriendly (they are) blame and confront renters over damage that came on used delivered cars (15 minutes ago - the delivery truck is pulling out) from out of state. I am DISGUSTED by 'elizabeth' I refuse to rent Enterprise. She never provided a receipt. She accused us of having had someone KEY the car!?! We (our whole neighborhood, families, friends) will now go to Avis and Hertz. First my credit card was charged $500 deductible, then after fighting back I was refunded. The car we received had 4 severely damaged hubcaps, shredded tires, hood and door + looked like it had just been in a Jason Statham action movie sequence! FIX THAT SHIT first - before accusing clients. THE WORST CAR RENTAL LOCATION! FIRE MANAGER ELIZABETH SHE IS AWFUL. Review: -2

FRONT LADY SHOULD BE INVESTIGATED.... SHE IS OVERCHARGING CUSTOMERS AND ON THE PHONE ENTIRE TIME…read more DO NOT GO HERE. The lady was on her phone having a conversation with someone. She seems like a scammer and overcharges you without explaining anything. This location should be investigating this as the front office lady seems to be running a scheme here.

On 9/27/25 I went to pick up a vehicle that my husband and I had a prepaid reservation for (Paid…read more$127online).The woman at the counter was on her cell phone talking to a friend on speaker and I had to wait for her to finish her conversation before being helped. This I did not mind at the time, but in retrospect really bothers me since she made an error that cost me over $400. When she finally got to me I told her I was picking up the prepaid rental and gave her my husband's name to look it up with. She then said, "ahh this will have to be under your name since you are the one picking it up". She told me that she would transfer the reservation to my name and that my husband would still be able to drive. Once she drew up the new paperwork I noticed that the total was now $242.12. I asked her why it was so much more when I had prepaid for it, and she said it was due to the deposit that I had to put down and I would be reimbursed that amount after returning the car. I also noticed the the new paperwork that she drew up had Lorton Virginia listed as the return location and not Albany NY where we had specified in the original reservation. When I asked her about that she said it didn't matter because we are allowed to return the vehicle to any budget location. I should have known better but we were on a time crunch so I dismissed my intuition, signed all of the paperwork, and left with the vehicle. The vehicle itself was clean and undamaged. While driving back to Albany I noticed that my credit card was charged for $442.12. This was in addition to the $127 that was already charged. We decided we would make sure and ask about the charges when turning the car back in. When we got to the counter at the Albany location I asked the rep about the charges and what the total would be once I was refunded the deposit. He said he was unsure but noted there would be a one way restocking fee between $100-$500 because we did not return the car to Lorton as noted on the agreement. I explained to him the situation and asked to make sure that I wasn't double booked because my original reservation listed Albany. That is when the rep found that I indeed had been double booked. I asked if he could fix the situation and he said the only ones able to do so would be corporate at the 1800 #. So in the end I was only refunded the original prepayment of $127 by customer care. They told me that because the reservation in my name was already closed, they were unable to do anything with it because they cannot modify it once closed. After this I will not EVER rent from Budget again! I am very disappointed and dissatisfied with the Lorton Virginia location in the Comfort Inn. Either the worker is extremely incompetent, or a scam artist. Regardless those are not traits I look for.

Zach at the front desk is great! He helped me as a non-reserved car person who just showed up. We…read morecracked a few jokes and he got me on my way in less than 15 minutes!

Great service from Caitlin Humbles and April! Very friendly, professional, courteous and prompt…read moreservice. April recommended that I pre-pay for the fuel at less than $3 per gallon compared to the $4+ per gallon seeing at the gas pumps. Thanks for that money saving tip April! With gas prices and inflation on the raise, we can use every money saving tips we can get.

CO and the team were great. Fantastic shuttle ride from body shop, upgraded car. Easy in and out…read more Most in everyone's just so kind and helpful. Strongly recommend!

If I could leave "zero" stars, I would. You will be there forever. This morning - WITH a…read morereservation in coordination either a shop up the road doing repair on my vehicle (Caliber) I was told I would need to wait an HOUR. This added to the fact that the "shuttle driver" doing runs to and from Caliber actually refused to wait 60 seconds (Caliber employee literally said "this will take less than one minute!') and took off. (And I'm not even counting the 25 minute delay this created for me in the additional hour they expected me to wait when I finally got the shuttle ride!!

Have rented from many Enterprise outlets before, including this one. Never had one that gave the…read morereserved car away and then prioritized other customers who came in after us, as they did today. Fortunately another nearby branch was able to do their job. I strongly recommend avoiding Enterprise at Huntington.

Great spot to get a rental. They are very efficient and they take good care. Make a sure the car…read moreyou rent is up to your requirements