FRONT LADY SHOULD BE INVESTIGATED.... SHE IS OVERCHARGING CUSTOMERS AND ON THE PHONE ENTIRE TIME. DO NOT GO HERE. The lady was on her phone having a conversation with someone. She seems like a scammer and overcharges you without explaining anything. This location should be investigating this as the front office lady seems to be running a scheme here. read more

On 9/27/25 I went to pick up a vehicle that my husband and I had a prepaid reservation for (Paid $127online).The woman at the counter was on her cell phone talking to a friend on speaker and I had to wait for her to finish her conversation before being helped. This I did not mind at the time, but in retrospect really bothers me since she made an error that cost me over $400. When she finally got to me I told her I was picking up the prepaid rental and gave her my husband's name to look it up with. She then said, "ahh this will have to be under your name since you are the one picking it up". She told me that she would transfer the reservation to my name and that my husband would still be able to drive. Once she drew up the new paperwork I noticed that the total was now $242.12. I asked her why it was so much more when I had prepaid for it, and she said it was due to the deposit that I had to put down and I would be reimbursed that amount after returning the car. I also noticed the the new paperwork that she drew up had Lorton Virginia listed as the return location and not Albany NY where we had specified in the original reservation. When I asked her about that she said it didn't matter because we are allowed to return the vehicle to any budget location. I should have known better but we were on a time crunch so I dismissed my intuition, signed all of the paperwork, and left with the vehicle. The vehicle itself was clean and undamaged. While driving back to Albany I noticed that my credit card was charged for $442.12. This was in addition to the $127 that was already charged. We decided we would make sure and ask about the charges when turning the car back in. When we got to the counter at the Albany location I asked the rep about the charges and what the total would be once I was refunded the deposit. He said he was unsure but noted there would be a one way restocking fee between $100-$500 because we did not return the car to Lorton as noted on the agreement. I explained to him the situation and asked to make sure that I wasn't double booked because my original reservation listed Albany. That is when the rep found that I indeed had been double booked. I asked if he could fix the situation and he said the only ones able to do so would be corporate at the 1800 #. So in the end I was only refunded the original prepayment of $127 by customer care. They told me that because the reservation in my name was already closed, they were unable to do anything with it because they cannot modify it once closed. After this I will not EVER rent from Budget again! I am very disappointed and dissatisfied with the Lorton Virginia location in the Comfort Inn. Either the worker is extremely incompetent, or a scam artist. Regardless those are not traits I look for. read more

Super convenient location in a Comfort Inn hotel. Wasn't expecting the anti-choice sticker or crosses in the waiting area. Not terribly welcoming for people who don't share their religious or political beliefs. For me, it just reminded me of my multiple miscarriages. Great way to start a beach week. read more

Budget Car Rental - Car rental with a side of religion and choice shaming. - Car Rental Near Me - Springfield, Virginia

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The worst experience I have had renting a vehicle. I showed up and they took nearly one hour to get my vehicle ready and finish paperwork (there was no line). The paperwork was blank (apparently the printer was broken). They said Avis would email me the paperwork within 48 hours, but I never received it. After I dropped off the vehicle Avis emailed my final receipt and there was an overcharge of 245.04 where they billed me for optional insurance that I had declined. I called the rental location two times to have them fix it and both times they said a new receipt and refund would be issued - never happened. Called a third time and they said they couldn't help me and I had to call Avis customer service. I called Avis customer service and got bounced around to five different people before being forwarded to Budget. Budget couldn't help me (of course) and told me to call Avis customer service. I called Avis customer service again and after over 45 minutes of enduring the Avis clown show they finally told me a refund would be issued within 48 hours - we will see if that happens... read more

Budget Car Rental is located in the Comfort Inn Hotel in Springfield, VA. Although I gave them a one-star rating, this company deserves less than that. I reserved a 12-passenger van 3 weeks ago. When I arrived to pick up the van, they gave the vehicle to another person. One would figure if two people were renting the same vehicle they would have two vehicles available at time of pick up. It threw an incredible glitch into the weekend plans and had to reconfigure our plans at the last minute. Very unreliable. Terrible, terrible, terrible. read more

This place has 10 years of bad ratings for a reason. 2 stars because the cars are relatively nice for the price, but the customer service here is seriously bottom tier. (Also, Budget customer service in general is very bad. Steer clear unless your company has an agreement with them) read more

If I could rate this place a zero I would! The customer service is HORRIBLE OMG. The middle eastern man who works here is sooo rude especially to black people! Wow! He instantly had an attitude and didn't care to help us when we approached asking for our reservation! also the are very low stock on cars! Save your money and go somewhere else! Actually dca airport is not that far you are better off there! Trust the low ratings do yourself the favor! read more

If I could give this business 0 stars I would. The Sheehy Ford across the street sent me to this business because they were out of loaner vehicles. After returning the vehicle, Budget charged me $28 for a "fuel" even though I filled the gas tank back up and provided the gas receipt when I turned the car in. When I called I was told that the contract was already closed out so there was nothing that could be done to reverse the charge. This is HORRIBLE business and I will be disputing the charge with my credit card company. I will never use this business again. ZERO STARS read more

This Budget Car Rental is the worst rental I ever have to deal with. I reserved the truck a week ahead then I got a message at the last minute that the truck I reserved isn't available. Then I called customer service 3 times, to see they could help me. What I got is helpless people. I would never deal with them again. I wonder how come they are not out of business yet. They should be because they are worst. read more

I have rented from this location several times in the past, as its convenient to sheehy ford, and some past experiences have been pretty grim. Yesterday and today, though, i had great service From Daniel. i called at 5pm on my way to the dealership, hoping for a car, though the web site said they had none available. Daniel answered the phone, somehow found a car for me, and had it ready when i arrived just before closing. Today when i returned the car, he was just as pleasant. he did a great job - he was quick, helpful, and super friendly - he is a great asset to this location! read more

If I could give this zero stars, I would. Car was dirty when we received it. We couldn't see out or the rear window and there was a GPS ring on the front window. The seats were so dirty that my wife's grandma's outfit ended up getting dirty as she sat in the back seat. We talked to the manager and he said that he'd waive the late charge to make things even. We were 30 min late and he wanted to charge us a ridiculous amount (more than the daily rate) He told us that he would call us back the next day after he looks into the matter but not surprisingly, he never did. Stay away from this Budget Rental Car location!! read more

i paid 1 month in advance to reserve a car, i went to pick up the car on the agreed date and time of the reservation, which was the day before thanksgiving. when i arrived at the office in springfield va, the person in front desk told me that they did not have any car for me regardless of the reservation i already had, they delivered their cars first came first serve, also he told me to go look for another car in another place, i asked for the payi made it, he respond throwing a flyer on his desk telling me to call that number to request a refund. i wll never rent any car from this company read more

Zero stars. Prepaid for my rental. When I arrive to pick it up, I'm told they have no cars available. I'm asked to go to another location or wait until the car is brought over. This place has poor signage to even find the rental office. This location sucks! read more

If I could give them greater than 5 stars I would. Traveling back from Wrightsville Beach, NC to the NYC area we had a Budget rental that keep giving us a low tire pressure notification. Panicked since we had over 6 hours to go we literally popped in to the nearest Budget site we could fine. I quickly told them my problem. Without a blink they switched me to another car. Actually came out and switched us to another car when they saw how much stuff we had to move (think 5 sand chairs, yoga mats, luggage, etc.). Saved my sanity. A loyal Budget user henceforth (although admittedly I already was). Kudos to whoever was on duty July 30 close to 7pm. (Did I mention that when I arrived they were closing in 10 minutes and still calmly helped us out instead of writing us off). Thank you. read more

If I could leave zero stars I would ! Never renting with budget again ! Gave me a car with dead battery for my sons bday trip from va to ga. Got stuck in almost every state had to buy jumper cables! Stopped at a budget in each state due to what the 800 number suggested only for them to not have anything for me to switch out to. Super unhappy & currently trying to get a full refund only for the corporate office to say that a $80 refund & one day free rental was a fair for my inconvenience. Most importantly there customer service 800 number is useless! They can even reserve cars to switch out Incase of a inconvenience everything is in person & testing your luck. If you want something cheap by all means book with them but your vehicles may not work. Don't expect good customer service either. read more

I have to say I had an incredibly positive experience here. Car was ready despite arriving early and customer service was excellent. I would definitely rent from this budget/Avis location again. read more

i have used this location twice while having maintenance at sheehy ford down the street. This is the location that sheehy uses in absence of loaner vehicles. My first time with them the there was a charge on my account days after returning (small amount so i didn't worry about it) The 2nd time I rented from them, charges to my account continue to show up, even after the rental agreement was closed and paid in full. It has been a few days after close out and they continue to charge my account. I have called HQ customer service and reported them. they are handling it and i should see refunds for all amounts in a few days read more

I received a call an hour before I was supposed to pick up a passenger van which was already repaid for stating that the van is not available and I should go to the website to get my refund. No apologies at all from the caller. I called back and asked to speak with the manager. After being left on hold for over 20 minutes, the manager told me he'll cancel the reservation and I guess he thought he was doing me a favor by telling me he'll waive the cancellation fees for me. Why the hell did you send me a reminder to pick up the van 2 days prior if it was not going to be available?!?! THIS WILL BE THE LAST TIME I USE THIS COMPANY! read more

I WOULD LIKE TO GIVE 0 STAR IF THERE IS AN OPTION. I've been on the phone for hours with no one pick up. Their customer service or corporate system would just transfer or hang up on me mid-conversation. I booked my reservation for 12-seater van 3 months in advance for my trip. I called 1 week in advance to make sure there would be no problem with having the car by the time we pick up. They said there would be no reason they would not have the 12-seater for me. Then today Friday 3pm they called and said there would be no car available; didn't even offer to find a resolution for me. A few budget employees/departments I talked to did not even give me any specific manager name so I can escalate up. My pick up time supposed to be tomorrow Saturday at 9am. I can't express enough the frustration from my part (who gonna compensate for my whole trip) and can't emphasize enough about the UNPROFESSIONALISM AND IRRESPONSIBLE BEHAVIORS from BUDGET as the whole company/system. DO NOT BOOK ANYTHING FROM BUDGET. I WILL CONTINUE TO FIND MY WAY TO ESCALATE MY CASE UP. read more

I had to rent a car while my car was being worked on at the Ford Dealership on May 23rd. I was taken to this location only to be told there were no cars and I would need to call the Ford shuttle service to come back and take me to their other location at the Holiday Inn on Brandon Street. I got there and they walked me out to the car, gave me the keys and walked away. The car that they gave me was a Kia Sole. I opened the door and it reeked of stale smoke and alcohol. I couldn't even sit in the car. As I was closing the door I noticed a pill sitting in the console and that the fuel gauge was below the full line. I went back into the store and told the female representative the situation and she said okay and gave me another car, a Toyota Corolla. I was told before I left to bring the car to the other location because it was needed for a rental for the holiday weekend (less distance from house). The next day I put $7.00 dollars of gas into the car actually overfilling the tank to ensure that the car was full of gas. I took it to the first location at the Comfort Inn and that night I noticed a fuel charge on my account. I have called three times and have been told by Danny the manager that "Yay yay I got it, I got the info and I will let you know." I just called on June 11th and he recognized me when I asked about resolution for my issue and I was placed on hold for 20 minutes and then was hung up on. DO NOT RENT FROM EITHER OF THESE LOCATIONS!!!!! read more

Budget (at this location) has been awesome to me and my little one. Relocating from Hawaii to here (VA) in 2017 waiting on my car to ship. I had an long term rental with Budget (not to mention they were the only one within close distance that was open on Sunday. Since then I have rented from them several times and customer Service has been Phenomenal. I have no complaints. I have also observed how they take good care of every customer, even in the wait line. I am pleased and will continue to rent from this company location with a great staff. read more

Been renting cars here for the last 4 years because Enterprise rentals are a bit higher. Sadly say I won't be coming back after something went wrong after the last time I rented in September. The manager told me he would "take care of me" the next time. So I got a quote from Enterprise and from Budget's manager because I was curious. Enterprise's rate came in lower then Budget's. Budget wouldn't budge on price even after I reminded them of what the manager said before about taking care of me. Sad that they couldn't accommodate a regular since 2010 and from now on I will be going to Enterprise. read more

Would be zero stars. Guy that runs the place is VERY rude. Please don't waste your time or money coming to this location. Spend it at a location that HAS customer service, this location doesn't have a clue of customer service! I'm .8 miles away and will NEVER utilize this location again! read more

Sometimes you get what you pay for; we got a good rental rate through Costco, but they rented us a car with a tire that was bald and wouldn't have passed VA state inspection. The tire split about 3 inches in between where minimal tread was left. They didn't offer any practical solution, I had to drive 2 hours away on the spare donut tire to exchange the car. The Norfolk Airport location offered no compensation since they weren't the original branch rented from. Long story short, Budget's customer service is so bad that you don't even want to spend any effort trying to get them to assist you - telephone assistant couldn't put me in touch with a specific branch to talk to in order to make sure a van was available to exchange for so she hung up. I gave up on them and didn't bother complaining with them. read more

I would give zero stars if possible. Made a reservation with Daniel three weeks in advance to rent a car for Spring Break. Called and followed up twice before the pick-up date. Day of pick-up -no car!!! Thank goodness, I had a back up plan or our vacation would have been ruined. Unreliable!! read more

Terrible. Car was beat up, tank partially full, clerk nowhere to be found, couldn't get anyone to take the expensive rental ez-pass out so I could use my own. (They claimed they had nowhere to keep it). Customer service (based in India) gave me the run around and couldn't communicate effectively in English. Canceled my trip rather than letting them have my money. read more

I'm giving it 2 stars because of the vehicles. I've received decent customer service every time I've been here. Unfortunately the cars are sub-standard. Twice I got cars that reeked of smoke and I had to go to the airport to switch them. This last time that I rented the car, there was no windshield wiper fluid. When I'm renting a car, I'm trusting that the car is 100% safe, smoke-free, and ready to be used for long distances. It shouldn't be hit or miss on the condition of the car you get. It is extremely disappointing, and I think corporate should look into this and fix it ASAP. read more

Do not go here. Please, actually read the reviews and take heed to thr warnings. $1500 for a three week car rental. That is an absurd amount, and the kicker? They charged me all at once...so now I have to deal with my bank account being on hold....no warning that they were charging all at once. The lady actually laughed at me when I was upset about this. The guy at the front also insisted that I had already been charged and I wasn't being charged again. Place isn't worth it. Not at all. read more

If I could give 0 or negative stars, I would. I booked a minivan online to drive from Virginia up to Newark Airport in NJ. I had to book the latest time for pick-up in order to drop the car off within the 24 hour slot. When I arrived, there was only one very unprofessional (he looked like he had just rolled out of bed or was sleeping on the couch in the office) guy working the tiny counter. Another woman came in after me and when he left to take someone to get their car, she said she had been calling the Budget/Avis office for 20 minutes and the guy had been picking up the phone and hanging up on her. When it was finally my turn, my cards would not work (we were visiting from overseas) and I explained that we have to use my husband's cards while in the states. The guy said very rudely that he could not use my husband's card, even though we have the same last name and I had both his and my wallet with me and all ID cards. He said it was policy and even though I was very frustrated I understood and said I would go get my husband (who was waiting with our two toddlers in another building) and come back. (Other companies have allowed me to use my husband's card, but even when it is strict policy, there is no reason to be an asshole about it). To this he replied, again very rudely, that he was now closed (even though there was a woman in line behind me) and would not wait for me to go get my husband. This all happened around 6pm, leaving me to scramble to find another place to rent the minivan to tote my family on a 4 hour driving trip to catch a flight. Luckily, Enterprise (who I usually rent with) had a minivan available at the airport and their representatives were professional, courteous, and efficient and helped us get on our way. But the whole ordeal at Budget put us hours behind and we didn't make it to NJ until 2am, leaving us extremely exhausted today before our 12 hour flight with two kids. If you're booking Budget because they are a couple dollars less, DON'T DO IT! It's worth the extra money to go with a better company like Enterprise who will take care of your needs. As for this particular Budget/Avis location...AVOID LIKE THE PLAGUE. read more

NEVER AGAIN! They are trying to charge me $40 for a tank of gas. I filled the tank to the required level before dropping it off. The tank wasn't even full when they gave it to me. They are stealing my $$! I've been battling this issue with them since MAY! I've now had to go to the BBB and file a complaint. I've seen complaint after complaint on the internet of this same issue. Now they want a receipt. GIVE ME MY MONEY! Thinking of now going to my local news station that helps with consumer affairs. read more

My husband and I rented an intermediate SUV for a long weekend trip over Veteran's Day weekend. We were VERY displeased that upon picking up our vehicle, the car reeked of cigarette smoke. Due to the fact that there was only 1 SUV on the lot(and we HAD TO HAVE and SUV), we were stuck with a vehicle that smelled like a chain smoker had driven it around for weeks!!! Budget claims to have a 100% smoke-free fleet, and we can attest that this is an abosulte false claim. We saw the stickers that warned of a potential $250 fee for smoking. Why wasn't our vehicle cleaned before we picked it up. We both suffer from very severe smoke allergies, so as you can imagine, our trip was seriously impacted due to the fact that we were forced to inhale recirculated smoke for the duration of our extended trip. After just dropping off the car, we are now both feeling the after-effects: sore throats, itchy eyes, and runny noses. Coupled with the fact that when we picked the car up, it only had a little more than half a tank of gas, we feel that this was, by far, the WORST car rental experience we have ever had. read more