Absolutely five stars! It's not often anymore that a company will take the time to give both a…read moregreat experience and do right by their customers. So, I want to take a few minutes to genuinely appreciate the staff at the Enterprise car rental in Springfield, VA. We had a surprisingly great experience overall, including working through an unexpected issue. The staff were professional, friendly and great to work with when we picked up our vehicle. There was also a genuine mistake on our rental agreement that no one caught, and not even I saw it until I was getting ready to return the vehicle. I brought it up to the staff, who were very patient, looked into it, and then put me in touch with the branch manager. I was absolutely in a position to be totally screwed over, but instead the branch manager took the time to look into it, speak with me, and at the end of the day - he corrected it and did right by me! Thank you Nathanael (Nate) and team for going above and beyond, and doing right by me! It's easy to give five stars when things are smooth and go as planned. But it's truly a remarkable five stars when hiccups happen, and the customer still walks away going wow- these are some professional hard working folks trying to do their best and doing a great job. Thank you! I am now absolutely a loyal customer and will be back to rent from them whenever we have friends or family come to town.

this was one of the worst enterprise locations I've ever visited made me jump through hoops to get…read moremy reservation and then even though I've rented from them before I had to double verify my account for some odd reason. chip reader wouldn't take payment and wouldn't let me swipe would not recommend going to this location.

This is an Avis/Budget rental car location in the Holiday Inn. I picked up my car in Michigan and…read moreDROPPED IT OFF at this Springfield, VA location. There is NO drop box. I suppose this is for those that think they can get a couple of free hours. Fortunately, my rental was due back at 10:00AM. The office opened at 7:30. This location is close to my house, much better than returning to IAD or DCA, but airport locations are 24 hours. Sun 9:00 AM - 3:00 PM Mon - Fri 7:30 AM - 6:00 PM Sat 8:00 AM - 4:00 PM 703-644-0008

The absolute worst! Stay far away from them. They didn't have the promised car, they told me they…read morewere putting $250 on hold and charged the whole amount, their managers and call center are incompetent garbage! Their employees do not care, lie, and cheat. Never again!

Jailen & Laura have been fantastic at helping me navigate a delayed auto repair and insurance…read moreclaim. Highly recommend!

Actually minus 5 stars! Honesty! Transparency! Because of…read moremissing information in writing of the real and honest condition to the vehicle : renter, be aware: take a video of the condition of the vehicle 100% before signing any contract. Otherwise the renter may be accused of giving back a damaged vehicle due to an existing small condition or similar. Also check if the inside is clean at time of acceptance. Another push of selling the renter a "pre-paid tank of gasoline" ! Not everyone needs it. But they keep pushing. It sounds enticing to go with it, especially if the price of a gallon may be lower at time of rental, however everyone does not drive a lot, so you may be better off, if you fill up yourself the amount of gallons you have used. Remember the "pre-paid tank of gasoline" (wherever the status of gasoline the tank was) is a fixed cost paid in advance. This was one experience and the last one. We had several experiences with other Enterprises several years ago, and all of those had medioker or even bad results, one of those was a car with bad tires for a long trip. We cannot recommend this chain.

AVOID HERTZ AT ALL COSTS -- Especially the Edsall Road Location!…read more I cannot stress this enough: Do NOT rent from Hertz, and absolutely steer clear of the disaster that is their Edsall Road branch. I made a reservation for a large SUV over a MONTH in advance -- not a walk-in, not a last-minute request -- to accommodate my family and our luggage for a week-long vacation. I chose this location because it's near our home and AAA rates. I now seriously regret both decisions. We received a confirmation email and, like any normal customer, expected that meant our reservation would be honored. Big mistake. On the day of our scheduled pickup -- THIRTY MINUTES BEFORE we were supposed to arrive -- someone from Hertz called to say the SUV we reserved simply wasn't available. Apparently, they had been trying (and failing) to locate a similar vehicle for over a week and a half -- but instead of giving us a heads-up, they left us hanging until the literal last minute. No backup plan. No real apology. Just a smug offer of a much smaller, completely inadequate car and a "sorry, nothing we can do." Even worse? The rep told us this happens all the time and that we should have called the day before to make sure the reservation we made would still be honored. How does that even make sense? That alone should tell you everything you need to know about how this company operates. They're not just unprofessional -- they're completely unreliable and unapologetic about it. I asked to speak with the manager, thinking maybe someone with authority could help fix the mess. Nope -- the manager was conveniently "off for the weekend". Seriously? You run a rental location with weekend pickups and don't have a manager on hand when things go wrong? And it wasn't even our first bad experience. We had rented from this location before, back in April 2025, and got stuck with a filthy, beat-up car and indifferent service. We chalked it up to bad luck and gave them another chance because of the AAA connection. That was a mistake I won't make again. The lack of accountability and basic customer service is infuriating. If they knew a vehicle wasn't going to be available, we should have been told days ago, not while we were practically walking out the door with suitcases in hand. Instead, we were left scrambling -- with zero help from Hertz. Thankfully, Enterprise, which is literally right next door, came through immediatley. Their staff was professional, helpful, and got us into a clean, spacious vehicle on the spot -- at a fair rate, too. If you're even thinking about renting from Hertz on Edsall Road -- DON'T. Save yourself the stress, the frustration, and the complete lack of professionalism. Go to Enterprise next door, where they actually care about customers and deliver on what they promise. Hertz has officially lost my business for good -- and I'll make sure everyone I know hears about it.

Could someone please tell me why, I reserve a 15 seater and when it's time to pick it up. It's NOT…read moreavailable.

CO and the team were great. Fantastic shuttle ride from body shop, upgraded car. Easy in and out…read more Most in everyone's just so kind and helpful. Strongly recommend!

If I could leave "zero" stars, I would. You will be there forever. This morning - WITH a…read morereservation in coordination either a shop up the road doing repair on my vehicle (Caliber) I was told I would need to wait an HOUR. This added to the fact that the "shuttle driver" doing runs to and from Caliber actually refused to wait 60 seconds (Caliber employee literally said "this will take less than one minute!') and took off. (And I'm not even counting the 25 minute delay this created for me in the additional hour they expected me to wait when I finally got the shuttle ride!!

FRONT LADY SHOULD BE INVESTIGATED.... SHE IS OVERCHARGING CUSTOMERS AND ON THE PHONE ENTIRE TIME…read more DO NOT GO HERE. The lady was on her phone having a conversation with someone. She seems like a scammer and overcharges you without explaining anything. This location should be investigating this as the front office lady seems to be running a scheme here.

On 9/27/25 I went to pick up a vehicle that my husband and I had a prepaid reservation for (Paid…read more$127online).The woman at the counter was on her cell phone talking to a friend on speaker and I had to wait for her to finish her conversation before being helped. This I did not mind at the time, but in retrospect really bothers me since she made an error that cost me over $400. When she finally got to me I told her I was picking up the prepaid rental and gave her my husband's name to look it up with. She then said, "ahh this will have to be under your name since you are the one picking it up". She told me that she would transfer the reservation to my name and that my husband would still be able to drive. Once she drew up the new paperwork I noticed that the total was now $242.12. I asked her why it was so much more when I had prepaid for it, and she said it was due to the deposit that I had to put down and I would be reimbursed that amount after returning the car. I also noticed the the new paperwork that she drew up had Lorton Virginia listed as the return location and not Albany NY where we had specified in the original reservation. When I asked her about that she said it didn't matter because we are allowed to return the vehicle to any budget location. I should have known better but we were on a time crunch so I dismissed my intuition, signed all of the paperwork, and left with the vehicle. The vehicle itself was clean and undamaged. While driving back to Albany I noticed that my credit card was charged for $442.12. This was in addition to the $127 that was already charged. We decided we would make sure and ask about the charges when turning the car back in. When we got to the counter at the Albany location I asked the rep about the charges and what the total would be once I was refunded the deposit. He said he was unsure but noted there would be a one way restocking fee between $100-$500 because we did not return the car to Lorton as noted on the agreement. I explained to him the situation and asked to make sure that I wasn't double booked because my original reservation listed Albany. That is when the rep found that I indeed had been double booked. I asked if he could fix the situation and he said the only ones able to do so would be corporate at the 1800 #. So in the end I was only refunded the original prepayment of $127 by customer care. They told me that because the reservation in my name was already closed, they were unable to do anything with it because they cannot modify it once closed. After this I will not EVER rent from Budget again! I am very disappointed and dissatisfied with the Lorton Virginia location in the Comfort Inn. Either the worker is extremely incompetent, or a scam artist. Regardless those are not traits I look for.

Not bad. I wish my car was washed and vacuumed when I received it, but it's not the end of the…read moreworld. Receptionists are cute and nice, and they'll get you in and out quickly. I had an issue with low tire pressure in my rental and brought it back, they straightened it out right away. I also left an item in the car, called them up and reported it. They said the car was getting washed and vacuumed (go figure) in Woodbridge and they'd be in touch to see if they could locate the item for me. Will update on what happens with that.. Overall, pleased. Wished they had a better waiting area but you're not going to be in there long enough to 'wait' anyway so it's not horrible.

Have rented from many Enterprise outlets before, including this one. Never had one that gave the…read morereserved car away and then prioritized other customers who came in after us, as they did today. Fortunately another nearby branch was able to do their job. I strongly recommend avoiding Enterprise at Huntington.

Great spot to get a rental. They are very efficient and they take good care. Make a sure the car…read moreyou rent is up to your requirements