This location is huge! Very nice & clean with a nice waiting area…read more Staff greeted us the moment we walked and we struck up a fun convo about the World Cup with them & some other customers waiting. While we were here some area managers rolled in big smiles & water, Gatorade, ice cream & popsicles to bear this unreal heat! It's 100° today with a real feel of 108°! Bleeeccchhhhh!!! The entire staff was so warm & friendly! Such a great vibe here and def a five star feel! Fingers crossed they have a car. Brian got us in our car & he was superb! 7/3/26

Absolutely five stars! It's not often anymore that a company will take the time to give both a…read moregreat experience and do right by their customers. So, I want to take a few minutes to genuinely appreciate the staff at the Enterprise car rental in Springfield, VA. We had a surprisingly great experience overall, including working through an unexpected issue. The staff were professional, friendly and great to work with when we picked up our vehicle. There was also a genuine mistake on our rental agreement that no one caught, and not even I saw it until I was getting ready to return the vehicle. I brought it up to the staff, who were very patient, looked into it, and then put me in touch with the branch manager. I was absolutely in a position to be totally screwed over, but instead the branch manager took the time to look into it, speak with me, and at the end of the day - he corrected it and did right by me! Thank you Nathanael (Nate) and team for going above and beyond, and doing right by me! It's easy to give five stars when things are smooth and go as planned. But it's truly a remarkable five stars when hiccups happen, and the customer still walks away going wow- these are some professional hard working folks trying to do their best and doing a great job. Thank you! I am now absolutely a loyal customer and will be back to rent from them whenever we have friends or family come to town.

This is an Avis/Budget rental car location in the Holiday Inn. I picked up my car in Michigan and…read moreDROPPED IT OFF at this Springfield, VA location. There is NO drop box. I suppose this is for those that think they can get a couple of free hours. Fortunately, my rental was due back at 10:00AM. The office opened at 7:30. This location is close to my house, much better than returning to IAD or DCA, but airport locations are 24 hours. Sun 9:00 AM - 3:00 PM Mon - Fri 7:30 AM - 6:00 PM Sat 8:00 AM - 4:00 PM 703-644-0008

The absolute worst! Stay far away from them. They didn't have the promised car, they told me they…read morewere putting $250 on hold and charged the whole amount, their managers and call center are incompetent garbage! Their employees do not care, lie, and cheat. Never again!

This is my second time coming to this location. First time was great. Second time was as well. I…read morehad to wait a while to get the car, but they kept me informed. They were very professional. Very nice The weight didn't seem long because of this car ran great This is definitely my go to spy every time I'm in town.

I have rented here multiple times. Then this time there was no car available and the employee said…read morethat there wasn't a driver available to pick one up. The employee wasn't helpful, flexible or pleasant. I won't be rent from this location again. There are many other options.

AVOID HERTZ AT ALL COSTS -- Especially the Edsall Road Location!…read more I cannot stress this enough: Do NOT rent from Hertz, and absolutely steer clear of the disaster that is their Edsall Road branch. I made a reservation for a large SUV over a MONTH in advance -- not a walk-in, not a last-minute request -- to accommodate my family and our luggage for a week-long vacation. I chose this location because it's near our home and AAA rates. I now seriously regret both decisions. We received a confirmation email and, like any normal customer, expected that meant our reservation would be honored. Big mistake. On the day of our scheduled pickup -- THIRTY MINUTES BEFORE we were supposed to arrive -- someone from Hertz called to say the SUV we reserved simply wasn't available. Apparently, they had been trying (and failing) to locate a similar vehicle for over a week and a half -- but instead of giving us a heads-up, they left us hanging until the literal last minute. No backup plan. No real apology. Just a smug offer of a much smaller, completely inadequate car and a "sorry, nothing we can do." Even worse? The rep told us this happens all the time and that we should have called the day before to make sure the reservation we made would still be honored. How does that even make sense? That alone should tell you everything you need to know about how this company operates. They're not just unprofessional -- they're completely unreliable and unapologetic about it. I asked to speak with the manager, thinking maybe someone with authority could help fix the mess. Nope -- the manager was conveniently "off for the weekend". Seriously? You run a rental location with weekend pickups and don't have a manager on hand when things go wrong? And it wasn't even our first bad experience. We had rented from this location before, back in April 2025, and got stuck with a filthy, beat-up car and indifferent service. We chalked it up to bad luck and gave them another chance because of the AAA connection. That was a mistake I won't make again. The lack of accountability and basic customer service is infuriating. If they knew a vehicle wasn't going to be available, we should have been told days ago, not while we were practically walking out the door with suitcases in hand. Instead, we were left scrambling -- with zero help from Hertz. Thankfully, Enterprise, which is literally right next door, came through immediatley. Their staff was professional, helpful, and got us into a clean, spacious vehicle on the spot -- at a fair rate, too. If you're even thinking about renting from Hertz on Edsall Road -- DON'T. Save yourself the stress, the frustration, and the complete lack of professionalism. Go to Enterprise next door, where they actually care about customers and deliver on what they promise. Hertz has officially lost my business for good -- and I'll make sure everyone I know hears about it.

Could someone please tell me why, I reserve a 15 seater and when it's time to pick it up. It's NOT…read moreavailable.

I was recently in an accident and needed a vehicle to get around. My insurance set up my…read morereservation. As soon as the reservation was set, Enterprise called me right away and set me up for a pick up time. I arrived @ 5pm and waited a while since there was only 1 agent and she was with a customer. When it was my turn, the process was quick. I was able to get the size car I needed with a full tank of gas. The agent and I walked around the vehicle for a quick inspection then I was on my way. I removed 1 star only because even though it was a non smoking vehicle, it smelled like cigarettes. The smell went away (or I got use to it) after blasting the AC and having the windows down. But don't let that take away from the great customer service!!

If I could leave "zero" stars, I would. You will be there forever. This morning - WITH a…read morereservation in coordination either a shop up the road doing repair on my vehicle (Caliber) I was told I would need to wait an HOUR. This added to the fact that the "shuttle driver" doing runs to and from Caliber actually refused to wait 60 seconds (Caliber employee literally said "this will take less than one minute!') and took off. (And I'm not even counting the 25 minute delay this created for me in the additional hour they expected me to wait when I finally got the shuttle ride!!

Do not come here, charged me 18$ after returning vehicle full tank in too of pre pay. I also had…read moreissues with the car during the week as well. Only time I ever rented a vehicle and will be the last time only because my car is currently at the body shop

FRONT LADY SHOULD BE INVESTIGATED.... SHE IS OVERCHARGING CUSTOMERS AND ON THE PHONE ENTIRE TIME…read more DO NOT GO HERE. The lady was on her phone having a conversation with someone. She seems like a scammer and overcharges you without explaining anything. This location should be investigating this as the front office lady seems to be running a scheme here.

Not bad. I wish my car was washed and vacuumed when I received it, but it's not the end of the…read moreworld. Receptionists are cute and nice, and they'll get you in and out quickly. I had an issue with low tire pressure in my rental and brought it back, they straightened it out right away. I also left an item in the car, called them up and reported it. They said the car was getting washed and vacuumed (go figure) in Woodbridge and they'd be in touch to see if they could locate the item for me. Will update on what happens with that.. Overall, pleased. Wished they had a better waiting area but you're not going to be in there long enough to 'wait' anyway so it's not horrible.

Jordan was easy to work with and was very helpful with every question I had. Totally recommend this…read moreenterprise

I had a very disappointing experience with Enterprise in Alexandria, Virginia, and after multiple…read morepoor experiences with the company, this will likely be my last rental with Enterprise. I had a reservation for a midsize vehicle and arrived around 1:45 PM, approximately 15 minutes before my scheduled pickup. At check-in, I was informed that no cars were available and that I would instead be given a pickup truck. A truck is significantly less practical for navigating Washington, D.C. and the tight parking garages throughout Alexandria, which is exactly why I reserved a midsize vehicle in the first place. After some discussion, I was told they would upgrade me to a BMW SUV rather than make me take the truck. More than 30 minutes passed while they attempted to arrange the vehicle. Just when it appeared I was finally going to receive it, I was told there was a "hold." From there, I repeatedly heard "five more minutes" for roughly another 20 minutes. Ultimately, after nearly an hour at the location, I ended up leaving in the same pickup truck I had initially been told I would have to take. The truck is difficult to maneuver and barely fits in some of the parking garages I need to use in Alexandria. I understand that vehicle availability can change, but having a reservation should mean something. If the reserved vehicle class is unavailable, I would expect Enterprise to provide a reasonable alternative without making the customer wait nearly an hour only to end up with the original unsuitable option. I also asked about changing my return location from Reagan National Airport to Dulles. I completely understand that this was a change from my original reservation and could involve an additional charge. However, I was surprised to learn that making this change would increase my daily rate from approximately $200 to $355 per day, despite both airports being in the Washington, D.C. region. At that price, it makes more sense for me to return the truck to Reagan and pay for an Uber to Dulles. Between the lack of a vehicle in the class I reserved, nearly an hour spent trying to get a vehicle, repeated assurances that it would only be "five more minutes," ultimately being put into an impractical truck anyway, and the substantial rate increase to change the return airport, this has been an extremely frustrating rental experience. Unfortunately, this is not the first poor experience I have had with Enterprise. At this point, I do not plan to rent from Enterprise again.