I very satisfied with my rental. Strong recommend this location. Hours M-F 8-5p Sat 9-12p Location super convenient, Cystel City metro station and walk through the tunnel to Marriott Hotel. Hertz counter service just nearby the entrance. Very easy to find. And staffs are always there. Customer service representative; Rolando and Julian are very knowledgeable and extremely professional, also helpful and friendly. Car is clean and sanitized inside, but they don't have car wash stations. I don't mind outside. I booked my reservation via Expedia with mysterious car. They got me very nice car. I wish I rented it more day. Return the car was so fast and easy. I gave them another 2 thumbs up. I arrived at the counter service before 8am, staff was already there. So I can catch the early train. FYI : New Management Team read more

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With a reservation, I've been waiting an hour for my car!!!! The worst. Never have this problem with Enterprise or Avis, never using Hertz again! read more

"Hertz Rent a Car [Cars Not Guaranteed]" Like many other people, I showed up here with a reservation to find that they had no cars. None. They claimed to have called and told me this at 8:05, when my reservation was at 8:00, and when I showed up at 8:10. When asked, the guy at the counter claimed I could wait around in the lobby "for a few hours" to see if any cars showed up. Apparently, this place runs like a Vegas casino - you're gambling to see if they'll even bother honoring your reservation. There are other car rental places within walking/Uber distance that are the same price but have cars. Go there instead. read more

This location does not have reliable operating hours. Their sign says they are open from 8am - 5pm, but the employees do not show up on time. I had an 8am pre-paid reservation today & have been waiting for assistance for nearly 40 minutes so far because no one showed up on time. It is very frustrating. read more

I have a rental in progress and I have a flat tire. I put on the spare, but have called this location several times and other locations to arrange an exchange of my vehicle. Can someone contact me before I put myself at risk to drive around and find a replacement vehicle? read more

If I could give this place zero stars, I would. Had a reservation only to arrive and they have no cars. Customer service took forever to get to a human and when I finally did they said there were no cars available within a 45 minute radius. I understand overbooking but this is absurd. Btw it was an hour before close so naturally finding another rental agency to accommodate me before closing was very difficult. Will NOT be using Hertz ever again and recommending my colleagues do the same read more

Can't get through to anybody. After going through all the menu options i get a recording that's says "I'm sorry the person has not set up their mailbox, goodbye" read more

The 1-star reviews are right. This place is inefficient. I came in without a reservation. The attendant asked me if I had a reservation, and said that I didn't. He asked me to wait until he is finished with another customer who was ahead of me. So I was fine with that. After waiting my turn for 40 minutes, the attendant looked at me kind of lost and said that they have no cars available. So he knew it all along and couldn't tell me right away making me wait for nothing?! He apologized and I wished him a good day and walked away. Respect people's time and have some basic critical thinking. Perhaps one-star reviews will stop coming. read more

Very poor customer service I was called and notified by kurtis that they didn't have any cars as I was in the Uber t pick up my car unacceptable due to the fact that I'm a gold member read more

I don't have a single complaint! I want to post a positive review since seeing all the negative 1-star reviews here gave me last-minute anxiety the night before I was supposed to pick up my reservation! Turns out my anxiety was for nothing -- the process here was quick and seamless :) I made my reservation through Expedia several days in advance. I arrived at the Hertz counter which is inside a hotel 15 min prior to my reservation time. The employee, Alex, was ready to assist me immediately. He located my reservation and took care of the paperwork for me, then went to get the car. He was very friendly and made me feel comfortable throughout the process. When I mentioned I was in the process of moving, Alex took it upon himself to lower the seats in the back of the car to make things easier for me! The car was in great condition, very clean. It was a newer vehicle and perfect for my needs! I loved that it had a nice touch screen media console with "CarPlay" feature for my iPhone. This was a huge bonus since I had a long drive and could use my navigation and music easily and safely. Lastly, I'm grateful that Hertz waived the "under 25" fee for younger drivers during the pandemic. Amidst the chaos of the world, it was nice to have one less thing to worry about. Overall, I'm glad to say my first time ever renting a car was a positive experience with Hertz! Thank you! read more

Alex Picariello the branch manager here is awesome!!! My roomate and I were driving across the country and had a million questions about gas, cargo space, etc. He was so incredibly helpful and got us some great deals. Way less stressful and chaotic than renting from the airport! Will definitely rent from this location again. read more

This type of review for local Hertz Rent A Car locations seems to be common. I would highly recommend you avoid this location and Hertz. We had an awful rental experience. It took over two hours from when Hertz picked us up to leaving the rental office with a vehicle. I voiced frustrations with staff at Hertz and I was made to feel like it was somehow my fault. I contacted Hertz's corporate office and was told local management would call me, which they did. I was unable to take the call at the time but left Shae, the local manager, a message. I never heard back from her. Probably because she knew my rental was ending and didn't see the point in trying to solve my issue. Go to National, Enterprise or even Lyft. Just do not use this location. You are not a customer to their staff, you're just an annoyance. read more

Worst service ever! I get here at 9am and there is no one at the desk, so I figure he's busy. He comes back and he realizes there is only one car available but there are several reservations. He was also taking forever to deal with the person in front of me. So here I am waiting 35 minutes in a rental car for this locations unorganized set up. read more

Rented a car for a week during Thanksgiving 2019. Very pleasant experience. Friendly staff, particularly Alex. Addressed the negative reviews online, and said changes had been made. Car was clean and pick up and return were easy. No issues. Will rent from again. read more

As mentioned by other reviewers, this location does not even derserve one star. I reserved a minivan on April 24th to be picked up May 9th. On May 8th at 4:30pm someone called and said they do not have a minivan for me tomorrow. This is completely unacceptable. Oh yeah and I prepaid. They were more than happy to give me the corportate telephone number because they were of no help either. Long story short, it ended by them saying they will refund my money (whoop de doo!) in 5-7 business days. It's my money and I want it now! Please, Please, Please never, never, never rent from this place. They should be closed down. read more

Last month we tried picking up a car on Saturday that we had reserved online 6 weeks in advance. We arrived promptly at 9:00 and found an empty counter with a posted phone number to call for help. We called the listed number and the phone rang in the counter drawer! We waited an hour and still no ageant. We called the Hertz helpline who then sent us to the Reagan Airport to pick up the car -- The customer service ageant assured us that they would honor our reservation. However, when we arrived at the airport they would not honor our reservation, but they would rent us a car for double the price (an additional $800). It's now 11:00 and we called the Crystal Marriot desk a couple more times to see if we can get our origianl car with still no answer. Out of desperation we rented the car at the airport and left on our cross country trip. (We called the Hertz Marriot desk one last time just before noon - Saturdy's closing hours - and still nobody at the desk. After we got back home we tried contacting the the Hertz corporate office to work through this two separate time and both times Hertz would not respond. Based on this experience -- I can't recommend either this office or the Hertz car company. read more

This place doesn't deserve a star at all but yelp doesn't have that option. People working on the location is the worst! It says permanently closed in google. When they answer the phone in the location, its horrible. When you get there, they dont even recognize you. Wish this place a good year. read more

I haven't even picked up my car yet and already regret renting from Hertz. This location is in the Crystal City Marriott. There is nobody manning the desk. A small sign standing on the desk gives two phone numbers and says to call those numbers if nobody is available. One of those numbers is disconnected. Someone did answer the other number and said she would be back in about 10 minutes. I already waited 10 minutes before calling. I tried to call the Hertz main number and after going through part of their phone menu, got a recording saying their system was having problems. Someone did come after 8 minutes, and said that they didn't have a car for me. I normally rent from Enterprise and will never rent from Hertz again! read more

I use them frequently and the staff is pretty friendly and the service is good. There are hiccups from time to time but they do a good job of trying to work through issues. Would recommend! read more

This HERTZ at the Crystal Gateway Marriott is by far the worst experience ever. I had to get right by my Lord and Savior Jesus Christ to stop myself from using profanity with these individuals. Not only was the car I turned in after a 24-hour rental lost, but the company charged my credit card an additional $1,000. After clearing that up, and vowing to never rent from Hertz again, I found my credit card had been charged 4 times, an amount totaling $900, without my authorization. Let me tell you, after losing almost 2,000 to mistakes by Hertz, I can assure you they will never, EVER voluntarily obtain my funds again. These charges are criminal. read more

ZERO STARS (required by yelp to have at least one star) - Very poor service and we were lied to by the manager. We reserved a car 3 days in advance of our need but it was not available at the appointed time. We were told to come back 30 minutes later. We came back about an hour later and still no cars. The manager told us and 2 other customers that the only cars available were for pre-paid reservations. He then took off to "look" for more cars. Another customer we spoke to stated that she was upset for them not having a car even though she pre-paid.... so the manager lied to all of us and the clerks took their sweet old time typing on the computers instead of being proactive to try and find more cars from neighboring Hertz locations, like the airport only 10 minutes away. Complete failure. We called Enterprise Car Rentals and they had plenty of cars and picked us up in 10 minutes. That is how a good business should run. The hotel should kick Hertz out of their lobby because it is taking us space with no value added to the hotel. read more