Long time enterprise customer but have only rented here a few times. Each time the staff is friendly and I've had a good experience. Today however they went above and beyond. As I dropped the keys in the drop box early this am, I realized to my horror I had forgotten my suitcase from the back of the rental (and it was 45 minutes until flight time!). One of the workers happened to arrive a short time later and called the manager to come out way earlier than opening time to help me. Panic turned into total gratitude and I made my flight! THANK YOU JAYLEN (sp?) and the worker who made the call - sorry I didn't get your name. You guys totally saved the day! FYI, the Hampton inn next door offers on demand shuttle service to DCA read more

Chris and Alisha were extremely helpful! I wanted a simple Malibu for the weekend. Chris said, " You're eligible for an upgrade! Interested?" He point to a 2021 Mazda. I was blow away! When I returned from my weekend, Alisha helped me secured the vehicle for one more day. I understand these reviews means the world so great customer service! read more

Enterprise Rent-A-Car - 2021 Mazda! - Car Rental Near Me - Arlington, Virginia

I've already rented a car here twice and enjoyed my vacations. I always feel that the staff are very friendly and the cars are exceptionally clean. The prices also seem affordable. I will rent a car from here again next time, and I am recommending it to my friends. My family and I are truly grateful for this place. read more

so apparently wanting to use real money with my debit card ( money that does actually exist unlike credit cards) is not good enough for Enterprise. I was refused a rental even though I could literally but any of their cars in cash. not a fan. read more

Recently rented a car from this location for a four month work assignment in the area. Great service and convenient location and everyone was always friendly and professional. I would definitely use this Enterprise again. read more

Didn't have a car for me despite me calling to reserve one 3 days in advance. Offered me a van instead! Told me to come back in 3 days if I wanted a car!! Absolutely terrible customer service. read more

I picked up a car from this location this morning, and received excellent service! The agent assisting me, was a women named Katherine. She was very kind, and professional. I could tell she was newer to Enterprise, because occasionally their was another employee guiding her through the process. I did not get that employees names, but she was very attentive, ensuring that Katherine was well trained and provided awesome customer service! I was in and out of enterprise in less than 10 min. Huge shoutout to Katherine, she's doing great! As well as her manager who was assisting with the customer service. read more

Just wrapped up a rental a Enterprise Car Rental in Crystal City, just steps from my home. Andrew was great and the car is more than we could have hoped. Got an upgrade and added another drive for little or no cost. You guys rocked it! read more

Abby and Dean saved our vacation!! We reserved a car from the airport and didn't realized until we showed up that you cannot rent a car from the airport with a debit card unless you have a flight booked...oops! Our bad. The kind gentleman at the airport was kind enough to refer us to this location. Dean worked with us to get a new reservation in the same day and Abby found the perfect car for our trip. Abby was extremely professional and patient with us during this stressful situation. Her business card said she is a Management Trainee and from my experience, she ready to be a great leader for Enterprise. Abby is truly wonderful!! Thank you for getting us in the road quickly...allowing us to drive to make our cruise on time. Vacation Heros!! read more

May 8, 2017. I had rented several cars from these folks over a 45 day period. The first 30 days was great. After I found out my car would not be back to me I switched up to a smaller car. When I returned the smaller car I was told that I was responsible for a vertical scratch on the front side that was about 8 inches tall. These guys give you cars in the garage and this one was black so I could not see the scratch. I heard nothing for over a year and now I am hearing from Enterprise about owing them $880 for this. My attorney tries to contact them and they will not respond except for a letter stating they are going to a collection agency. Not a really good way to do business people. I will never rent from Enterprise again. Because of the way they treat me in all aspects of this process. Update: May 23, 2017. I have tried to resolve this matter and Enterprise has sent this claim to collections. After only 2 months of notice that it even exists Enterprise did not return my attorney's or my own calls. I realized this last night so I paid this amount but it has tarnished my credit as I am attempting to buy a house. Seriously!!! What did I ever do to you guys besides rent cars for the last 10 years from you! You guys are absolutely terrible. I have requested that Enterprise get this off my credit immediately. Oh...their notice also said it would be 10 days from the date of the letter and they reported it the same day!!!! I will write another update when I have it. Update: Michael w the comment below this...that "care" email & the phone number I called have not helped me resolve this. You all ruined my credit over $800 & are doing nothing to help me. Can you help? Or are your hands tied through the corporate machine that runs over people like me? read more

While I was getting my car repaired, I was comped a free rental from Enterprise for the week. The service was great when I picked it up and the car served me well. The real reason I'm writing this review is because when I turned the car in I left giant containers of change in the trunk. I was planning to make a trip to coinstar and forgot that I had left all of this money in the car - it ended up being over $300. Not only did I leave it in the car, I forgot about it for a week (yes, I'm blonde). When I called Enterprise, I expected it to be long gone, but sure enough they had the buckets of change locked in their safe waiting for me. In this day and age, it's wonderful to know there are still truly honest businesses out there. A big thanks to Chris the team at Enterprise. read more

Extra star because even though they initially overcharged me and refused to return my deposit, they did change their mind and return it after enough badgering. Rented an economy car for a weekend trip to Ohio. This location is NOT at the terminal, but it is a 5 minute walk from the crystal city metro stop. The sales associate was friendly in that slightly skeevy used-car-salesman way, which should have been the first sign of trouble. Although we ended up having to pay more than we expected up front, the car was fine and got excellent gas mileage for our trip. When we picked up the car on a Wednesday evening at 5pm, the associate quoted us for three days and told us to have the car back by 5pm on Saturday. He charged us a $100ish deposit on top of the 3 day rental but stated that the deposit would be returned if we returned the car by 5pm on Saturday. So, we returned the car on time but found it odd that there was no one there at 4:50pm when we returned the car. We thought maybe they had gps trackers or video cameras to track return times, so didn't worry much more about it. Wrong. Two days later, they had charged me an additional $19 as well as not returning any of my deposit. I called and was told that I was being charged for an extra day, and to call back the next day when the associate I rented the car from was in. I had to call back 3 times the next day, but after 4 calls they did eventually talk to us and agree to return the deposit and the overcharge. HUGE hassle, and downright frustrating that they think they can just overcharge people with no repercussions. Just make sure you get everything in writing. EDIT: They charged me four months later for a toll that I can't possibly have been responsible for AND a $25 fee!! These jerks are not worth your time; find someone else. read more

If you are black please stay away from this place. The assistant manager Dean Kiamos is racist. He pretty much looked at me and my husband after we spoke to him on the phone made the reservation there and Ubered there all the way from DC. To tell us he didn't feel comfortable renting to us. After calling another location I was told that basically managers have discretion over rentals. He told me I was on a Do not rent list over 1 of there cars breaking down on me and they charge me for the fees. I was even willing to pay the fine just to get in a vehicle b/c my car was just totaled. I told him to call the location and ask for proof of such allegations. He refused and just walked away. Poor customer service and horrible profiling done at this branch read more

I rented a car from this location for Thanksgiving weekend to visit some family in Ohio. I requested an intermediate car, and as it typical, they gave me a full-size car which is technically considered a "free upgrade" but to me really just meant more money I needed to spend on fuel. That said, since it was Thanksgiving weekend and I made the reservation in haste, I figured I was lucky to be getting a car at all, so I let it go. While driving on the interstate the "low tire air" warning came on the dashboard. Now, if there's one perk I expect from driving a rental car, it's not having to worry about maintenance at all, even something as simple as filling up the tires. I pulled into a gasoline station, checked the tires, checked the sidewall of the tire to see what the pressure was supposed to be, and sure enough, pressure was low. I filled up the tires, the warning went off, and I was back on my way. I submitted a comment about the low pressure and the next day a manager called me to apologize and knock a day's charge off of the rental. I appreciated that customer service. Because of it, I'll probably rent from these guys again if I need to, I just wish they could be more consistent. read more

Thanks Enterprise for providing me with a car with an expired inspection sticker and setting me up to get pulled over by an ACPD motorbike cop who gave me a verbal warning for the expired inspection sticker for the RENTAL car that I had picked up 30 minutes prior. Thank you again for asking me to drive the rental car back so that I could exchange it, because that's what I really want to do, get pulled over AGAIN for an expired inspection sticker on a RENTAL car. Your customer service is so customer friendly. You guys rock and sure know how to make someone's day easier. read more

Enterprise opened a location inside DCA in June, 2011. Rented there last week, rates were lower than any other. Note that they won't pick you up at local hotels, if you rent from "Enterprise DCA" you must walk over from the terminal. No shuttle required. I wanted a small economy car, and they had a Fiat 500 which did the trick. Only 500 miles on it, super clean, fun to drive (had never driven a Fiat, this tiny little car had "Sport Mode" -- gives coffee to hamsters I think). Very polite, professional staff. Young man sporting a barracuda fish tie greeted me by name. All three employees at the counter were very customer oriented. They noticed it was my birthday when I presented by DL. Offered me a free upgrade, but hey, I wanted to try the Fiat. Drop off was easy. Have to follow the signs on the DCA Rental Return labyrinth because the location was not yet loaded in the GPS. Overall, one of the best rental experiences I've had in several decades of business travel. 5 Stars. read more

Easy on-time pickup from our hotel, easy checkout, easy drop off. I always use Enterprise because of offices like this one.

Enterprise is usually my go-to rental car company, so I was surprised when I experienced awful customer service. The DCA location was understaffed on a Saturday, resulting in a line that was nearly 45 minutes long... even if you already HAD a reservation. Other lines (Budget, Hertz, etc) were moving quickly, making customers envious. Then, when we proceeded down to the car area, we were told they were out of everything except mini-vans. Literally, they had NOTHING except vans. Technically, this was an upgrade from our "mid size SUV" request, but when trying to park in DC this was a curse rather than a blessing. We also climbed into a van and started to leave when they had to flag us down because the tire was flat. Shouldn't they have checked that before we left? When we expressed our concerns to Paela, the woman handling check in, she looked at me straight faced and said "I really don't appreciate your attitude. I don't have to take attitude from you." Granted, we were cranky from traveling for 8 hours, but that was unacceptable. Coming from the PR business, I was in awe. I shut my mouth and took the car and wrote a letter upon my return. By far the worst experience and a deterrent for future travel. Never again. read more

Saturday was my birthday. I had plans to celebrate with my family in Richmond, VA. Weeks ago I reserved a car to make the trip with Zipcar, which I tend to use for that trip (DC to Richmond) since gas is covered by Zipcar. When I got to the car location, the car wasn't there. I called Zipcar, and they couldn't help me. They didn't know where the car was and could only offer me another car 4-5 miles away. I was very frustrated, so I called Enterprise. The representative found me a car and a rental location nearby. When I got there, I was so impressed with the customer service, in particular one Enterprise representative. His name is Kieffer (spelling?), and he was working on Saturday and Sunday at the Crystal City location. He met and exceed my expectations and request. He was very pleasant, listened to me complain about Zipcar, wished me a happy birthday, and hooked me up with a great car at a great rate. He was there when I got back and remembered me by name. It really made my day. Please, please, please send this email to Kieffer's manager. I want that location to know how far his attitude went with me. I immediately downgraded my membership to Zipcar and intend to rely more heavily on Enterprise in the future. Not only did it turn out to be cheaper (including having to pay for gas) but also the experience made up for the major frustration Zipcar created for me that day. read more

Had to rent a car for only half the day and chose Enterprise due to their rates(some of the lowest I found!) and being in the same parking lot as my hotel ( a definite plus!) I had a reservation but did have to wait a bit while they readied my car. Steve was fantastic and went way above and beyond in the customer service department. I liked that they had after hours drop off too. Will definitely use them again. Thanks! read more

I'm a frequent business traveler and avid pleasure traveler... have a business account with enterprise and I'm part of their loyalty programs.... all this said I would rather use anyone else to rent a car... overall they are the more expensive option (unless you shop them through another e-company like Carrentals.com), it takes forever to get any points with them, it takes forever for your trips to be posted... and when you finally get some points, they really don't get you much... they are awful about enticing you or sending you offers, and their customer service (specially over the phone) is the absolute worst. Go elsewhere if able, lots of good products out there better than enterprise. read more

I had booked a Dollar Rental Car right next door, but the extremely long line told me I was going to be waiting at LEAST a couple of hours to get my car. I had had this experience just a few weeks earlier at a different Dollar rental location. I got on the phone w/Enterprise who said "No problem, we have a car. Yes, we can pick you up." Within 15 minutes I had been picked up and driven just 2 blocks to this location. I had no idea they were within walking distance of Dollar. The gentleman who helped me w/my car was one of the friendliest, courteous agents I have worked with in a long time. It was a definite pleasure renting from Enterprise of Arlington... The one right next door to the Crystal City Radisson. I will absolutely rent from them again, and will likely stay at the Radisson when I do. I can take advantage of the hotel shuttle to and from the airport. Unfortunately this Enterprise is NOT the airport Enterprise so they can not have a shuttle service... But the hotel does. ;) Oh, and the price difference for 3 days w/NO reservation was just $15 more. I drove past the Dollar Rental and waved. Poor souls that had to wait for hours.... read more

I recently had an accident & had to rent a car for a couple of weeks. Kiefer came to pick me up at home, gave me a Nissan Altima that was perfect for me, & drove nice & smooth. When I had to extend my rental an additional week, he did it quickly & offered me the same discounted price I got online. Then, I got him again to take me home after I dropped off the car. It was so nice to have such a caring, respectful, & efficient person providing great service during a sad time for me! I'd recommend this Crystal City Enterprise location at the Radisson Hotel, which is open 7 days a week! Love it, & you will too! read more

Needed a rental while my car was in rehab after getting rear-ended. This location made everything easy - my representative was awesome - terrible memory, but I think his name was Trevor. Thanks!! read more

BE CAUTIOUS!!! The reps at this establishment lack integrity and professionalism. They tried to upsale a rental by verbally saying that I would be billed for a economy/intermediate class vehicle as originally requested even though the only vehicle available was a full size. When I received the e-mail accounting it was for a full size. I tried to discuss this with the company and they still charged for the full size. I returned the car 10 days early and took my business elsewhere. I will discuss canceling the company contract as we do a lot of travel to the Arlington area. Extremely underhanded to get a vehicle off the lot verbally and then charging at a higher price after the fact. read more

1 hour 30 minutes late in picking me up with no courtesy phone calls to provide either updates or alternate solutions.

I booked a car rental with a baby seat and they promised to pick me up from my place to their office. When no one showed up, I called and they sent a car. When I reached their office, they told me that the booking was made from another office and this office does not offer baby seats. They even refused to give me a ride to the right office and asked me to take the metro. They misguided me the way to the other office too. I tried getting to the other office but failed as they misguided the address. By then it was too late and the purpose for which I wanted to rent the car would not have been fulfilled. This was with reference to booking number 8fs8xn. read more

Racist. Rented from them on a number of occasions and never had an issue until I came across Drew McGowan. Simply because I had a scully cap on and didn't look the part. Stay away from this location. Retired Veteran!!! read more

READ ALL THE FINE PRINT!! This goes for all of the Enterprise locations, I believe- my fiance and I rented a car for a week ans a couple of days. When we made the reservation online, it said we had to return the car by 5pm on Sunday. On the contract we signed, the return date and time was Sunday, 5pm. We weren't alerted otherwise by the rental agent when picking up the car. There was no obvious verbiage on either the rental contract OR the reservation we made online that return times vary. Both of them said that 5pm was the time of return, and had instructions for after hours drop off. Maybe it's because I've never rented a car before, and he hasn't rented one in years, that we assumed the return time was 5pm, because that's what it said on the reservation and contract. So that's what we did (returned it at 3pm). BE AWARE that the return times- no matter what it says on the reservation or contract- are dependent on the individual branch's hours. They will charge you for another full day if you do not return the car before the branch closes, which for us was 1pm on Sunday. Not 5. Had this been brought to our attention, we would have changed our plans to ensure the car was back by 1pm on Sunday. As it stands, we have been charged an extra day and neither the branch manager or corporate customer service said anything could be done about it. When reading all of the fine print on the back of the contract, it did indeed say that the return times vary. However, the rental agent did not alert us to that- and how hard is it to put the actual closing date and time on the contract? 5pm is VERY misleading. They get another star because it was apparently our own fault for not reading every single word of this contract, and because the agents were friendly. Keep this in mind when renting! read more

I was headed to a wedding on a Saturday and needed to rent a car to get there. I had no problem finding places with rental cars available Saturday but only a few would let you return them on a Sunday which was what I wanted to do. This Enterprise location was open Sundays and was reasonably convenient from DC. I could either metro to Crystal City and walk a couple blocks or metro to the airport and hop on the free shuttle Enterprise runs every 10 minutes or so. I made my reservation online and used a coupon code I found on some random website so the process was very easy and the price was cheap. I opted for an economy car and ended up getting a super ugly burnt orange Kia Rio but at least the gas mileage was good! The employees at Enterprise were very friendly and helpful. They kept the line moving and handed out water to everyone as we waited for our cars. read more

I needed a car and Drew at the Crystal City location helped us to get into a vehicle. He was very professional and had a wonderful warm smile. Great customer service I will go back to this location and ask for Drew. read more

NOTE: this location is *not* at Reagan National Airport! Do not make the mistake that I made: book a rental, metro out to the airport, walk through the airport to the car rental area, discover that Enterprise is not among those car rentals contained within the airport's parking garage, follow signs for "additional car rentals" on another level of the airport.....Only to learn (thanks to a friendly employee at another rental company) that Enterprise is not, in fact, an onsite establishment. Do not let this deter you from renting from Enterprise--I had a very positive experience! However, be prepared for the fact that you will be taking a short shuttle ride over to Route One since the Enterprise rental emporium is attached to the Radisson on Jefferson Davis Highway. Or, if you are using Metro, hop off at Crystal City (versus National Airport) for a short walk over to Enterprise. Lucky for me, I'd allowed for extra time and things went off without too much of a hitch--but if you're cutting things close, be aware that you need to budget extra time to get over there from DCA. Nevertheless, I was very pleased with my Enterprise experience; I'd located a great rate on Hotwire and ended up with a zippy little Hyundai that offered decent gas mileage and provided ample trunk space. The return process (early on a Monday morning) was phenomenally easy and I was put in a great mood by the super-cheery-yet-not-annoyingly-so employee who checked me out in a jiffy. Two thumbs up! read more

I rented a car from the DCA location and the service was great. The front desk was quick and gave me directions where to get my car. I was greeted by Gedion Tekota when I got to the car pickup area. He was so efficient and helped me get my suitcases in my vehicle and on my way. I will be using this company again. read more

We reserved a vehicle online with this branch a day ahead of time, and when we got there to pick it up, they could not locate the reservation even after I showed them the reservation confirmation e-mail. That would be okay if they still had the vehicle in stock, but they claimed the vehicle that I reserved was not available at all. I went home without a vehicle, and when I went home, checked online. The reservation is still in their system. Their corporate customer service informed me that all reservations is not guaranteed, and anybody that tells you otherwise is lying. Pretty much, they told me that a reservation has no real meaning. This particular location was especially incompetent in that they can't even locate a 'reservation' in their system at all. read more

My experience was great. If you sign up online for their reward program you can skip the line and check in on a machine, which you should definitely do. We got a brand new car (less than 100 miles) and it was obviously clean and very nice. The people were very helpful and friendly. With the coupon from the entertainment book this place was 20% cheaper than the other DCA options. read more

This shop knows how to treat a customer and how to work fast. They are extremely professional and will even give you their car when they run out, and I actually mean that. I'm active duty and I recently got stationed in Virginia from Japan and needed a rental car to do some house hunting in the area. I was staying in a hotel near the location and I had to call them every morning to pick up a car for me and my family. Every single day they had a clean car ready for me and when a car was too small for my family they switched it for bigger car to make more room for my 3 year old's car seat. But the most impressive customer service was when Dave (the Manager) gave me his rental car when I had to rent one at last minute. It was a very busy day and they had no cars to offer me so he gave me his keys and said take it. That was the best customer service I have ever seen from any business and in the Crystal city area you don't see customer service like that at all. So, this Enterprise gets a five star from me and I highly recommend it to everyone. read more

We've always thought Enterprise has great rates, and for that reason have gravitated to them for many of our rentals. (Probably 2-3 times per year - for family use on personal travel.) I had a nasty experience in SLC when their local franchise and the national reservations people really messed up a trip of ours. I vowed to use another company from then on. But this month, I couldn't pass up the savings for a week long minivan rental, and gave them another try. The car (2015 Dodge Grand Caravan) gets only mediocre reviews, but it was clean, ran without problems and fulfilled our needs. What really stands out is the service we received. The crew at Crystal City (near DCA/Reagan National Airport) made the check-out a breeze. Not at all pushy about all the extras that some places foist on unsuspecting renters. When we were due to check back in, we could see the traffic was slowing us down and we would not only be 45 minutes past the check-in time, but 15 minutes after the office was scheduled to close. I called them; they reassured me it would be ok. When we finally arrived, 20 minutes after "closing" they were still there and processed the return without grumbling or making us feel bad. They did an adjustment and didn't charge for the extra hour, and were generally good about the whole thing. They seemed genuinely interested that we would be satisfied. I may still avoid the SLC franchise, but would return to rent from Enterprise in Crystal City any day. read more

NEVER RENT FROM THIS LOCATION. HORRIBLE LOCATION! I reserved a mid size car and when i got there they gave me a very small car. When i called to complain the representative i spoke to told me she is not responsible for what was stated online. My online reservation stated Mazda 6 or similar (mid-size) and they gave me a ford fiesta. They went ahead and told me i had to pay for an additional $15/day to change the car and the supervisor (Amy i believe that was her name) was arguing with me. I later told them I will just pay the difference because i was already late and didnt want to prolong the issue. After making me wait for a few hours to swap the car i was upset because i had a 7 hour road trip and ultimately forgot my laptop and Mercedes key in the old vehicle. Now 1 hour into my trip they called me and stated that i left a key and a laptop in the fiesta to come pick it up when I'm ready. The call came in on Friday around 8pm and then on Sunday when i got back from my trip i went to pick up my property and they told me they could no longer find and didn't know where they left it. I was so outraged that i didn't know what else to say or do and i left. This morning i went to return the car and ask for my properties, they came out with a key that belonged to another customer. I told them that is not my key. I still have not received both my key and laptop. For the lack of a more harsh words, some of the people at this company are VERY INCOMPETENT. If you ever want to rent a car please choose a different company. THIS IS THE WORST EXPERIENCE I have ever had with any company in my entire life and I'm not too hard to satisfy. All i wanted was what i ordered and i was pretty much told by their customer service rep. to buzz off. One of them even went as far as lying to me and telling me that they did not have any cars i should comeback at midnight to pick up another car when it was clearly evident that they close at 11:00pm. If you ever want to rent a car please choose a different company or location. Other locations are located inside the airport and this company you have to drive miles to get there. Some of there employees are very RUDE. I was surprised how rude the Supervisor Amy was. This is why i probably think the people act the same way. If she is fine with treating customers the way she did, her employee's will follow in her footsteps NEVER AGAIN! read more

I'm all about customer service....this location rocks the customer service! If I go back to DC, I'm renting from this Enterprise!

Great service! Everyone is friendly and the staff worked hard to ensure that the rental I received fit my traveling needs. When I rent again it will definitely be from them! read more