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    Hertz Rent A Car

    1.8 (49 reviews)
    Open 8:00 am - 5:00 pm

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    Jen K.

    Not a great rental experience. In order to save the hotel parking fees and driving in the city, I decided to rent from this downtown location rather than pick up and return the car at the airport. Unfortunately this desk which is located downstairs on the Terrace level of the Hilton (I'm told it recently moved), had no employees there mid-afternoon during my pick-up and drop-off trips. A sign (pictured) was on the desk when I arrived and once I reached the employee, it still took him awhile to arrive. I will give him the benefit of the doubt and assume that Hertz has one employee doing everything and he/she has to run back and forth from the desk to the garage with every rental. When the car arrived, I'm glad I checked because the gas was only slightly over half full. So I had to return to the desk and have them note that error so I wouldn't be overcharged. Once bitten, twice shy. The car itself was great, so no issues regarding the make, model, or performance during the rental. Just too bad that they don't have a more robust staff and easier process for renting at this location.

    Found under the front seat

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    1 year ago

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    4 years ago

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    2 years ago

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    9 years ago

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    3 years ago

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    7 years ago

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    7 years ago

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    11 years ago

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    13 years ago

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    13 years ago

    I was in and out within 20 minutes. I didn't have a reservation and i was using a check card. Lawrence hooked me up.

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    8 years ago

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    Page 1 of 2

    Ask the Community - Hertz Rent A Car

    Review Highlights - Hertz Rent A Car

    Trina, who helped us at the counter, was very helpful, friendly, and made the experience enjoyable.

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    Hertz Rent A Car

    Hertz Rent A Car

    1.0(2 reviews)
    0.6 miWoodley Park

    Absolutely horrible. Online they say they're open on Saturday, the Omni says they're open on…read moreSaturday, Hertz employees are under the impression that they aren't open on Saturday. Returning my rental has been an hour long wild goose chase to another hotel that made dropping the car off almost impossible.

    This past weekend I rented a car from Hertz and it was the WORST experience I've had renting a car…read more I originally booked my reservation through Priceline a month in advance and when I printed out my itinerary the day before I noticed that the specific location did not take debit cards (and when I booked on priceline I used a debit card). I called the location and was told all I needed to do was add a CDP to my reservation and I should be fine as long as I provided two forms of ID. I was told to then call the corporate office to apply the CDP. Basically after two hours on the phone with multiple representatives at the corporate office I was told that they couldn't add a CDP to my reservation (and I wasn't given a reason why they couldn't) and that my only option was to cancel my reservation and re-book it with a credit card. To make matters worse I was told that their "system" wasn't capable of honoring the original rate that I had booked my reservation with (and there were no coupons that they could apply) so I forced to pay DOUBLE the rate I had originally booked. CLEARLY Hertz is a company who cares more about their bottom line than they do customer satisfaction. On top of all of this, I was told that I would be give a car with a full tank of gas and instead it was under halfway full. Upon returning the car (at 5/8's full) I was then charged an extra $15 because even though the car was under halfway full, they had marked that it was 6/8's full. Unfortunately I didn't realize this until after I had left so technically it is on me but that extra $15 adds insult to injury. Overall I had a terrible experience with Hertz and I can't see a reason to rent from them again.

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.2(60 reviews)
    2.2 mi

    Although Enterprise has reached out to me in an effort to resolve the matter, I am still…read moreexperiencing issues with this rental. When leaving work yesterday, an oil‑change light/sensor came on. My concern is why the vehicle was not properly serviced before being rented out. There have been multiple issues with this rental, and I am struggling to understand how it passed inspection. Enterprise needs to improve the quality and readiness of the vehicles provided to customers.

    My experience at the Enterprise location at 2301 Bladensburg Road, NE this morning was extremely…read moredisappointing. I reserved a compact vehicle the night before and informed the representative that I would arrive at 7:30 a.m. when the branch opened. At the time of the reservation, there was no indication that this would present any issues. Upon arrival, however, I was informed by the Enterprise representative, Mr. Danny Calder, that no compact cars were available and that only a Jeep remained on the lot. Although I was told I could take the Jeep at the same rate, I expressed concern regarding the comfort and practicality of driving a much larger vehicle. I also explained that if I was not comfortable with the Jeep, I would return to exchange it for the compact car I originally reserved. Throughout the interaction, Mr. Calder was noticeably nonchalant, impatient, and unprofessional. When I inquired about the 15% discount for rentals over three days--something I was instructed to request when making the reservation--he stated that he would need to cancel and rebook my reservation because it was "booked online." I clarified that I had spoken directly with a representative the night before and had not booked anything online. When he requested my ID and insurance, he handled the documents in a manner that appeared hesitant and uncomfortable, which further contributed to the unprofessional tone. I also asked about the federal government discount that I have consistently received in the past. He initially stated that they "don't do that," which is incorrect, and only applied a 5% discount after I presented my federal government ID badge.Despite having a reservation for an early pickup, I still had to wait for the Jeep to be cleaned, causing additional delays. This undermines the purpose of reserving a vehicle in advance to ensure a timely and efficient pickup. Overall, I am extremely dissatisfied with the lack of professionalism, the failure to honor my reservation, the inadequate discount, and the overall customer service I received. Additionally, Mr. Calder did not assist with adjusting the seat or demonstrating basic vehicle functions--assistance that the Pentagon Police ultimately provided when I arrived at work. These are tasks that should have been addressed at the time of pickup but were not. This experience could have been handled far more effectively, and this location has significant room for improvement. This has been the most disappointing experience I've had with Enterprise. I picked up the vehicle this morning and drove directly to work at the Pentagon. On my way home--only about twelve minutes into the drive--the fuel light came on. It is unacceptable and unprofessional to provide a rental vehicle with virtually no gas. This issue requires immediate attention and corrective action.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Budget Rent A Car - This is the not so well decorated interior.

    Budget Rent A Car

    1.6(25 reviews)
    0.8 miDowntown

    I bought the fuel option for my rental. My Tucson has a fuel capacity of 14.3 gallons, I was…read moresupposed to be charged $3.4x per gallon for Budget to refuel the car. I was charged $101.35 to refuel my car. That means that I was charged $7.09 per gallon to refuel. I talked to customer service and they said they refilled 22 gallons which is absolutely impossible as the fuel tank capacity is only 14.3 gallons assuming I drained the tank dry. That means I am being defrauded by Budget and they are filling other cars up with my money. I was promised a free upgrade and when I got to the place to pick up my car in Boston I was told they didn't have any upgraded cars to give me. Instead I got the worst car in the fleet. It had a bad bounce in the back end that vibrated the car at any speed over 60. Frankly, it was dangerous. I was able to trade it for another car in Middleton Pennsylvania. I drove that car for 3 miles and discovered it didn't have USB jacks that worked and cigarette burns in the passenger seat. So I returned that and got a THIRD car. It had an issue that turned off the front radar until it decided to be on and then it would slam on the brakes randomly as I changed lanes. Another dangerous car. I called customer support and they said there is nothing they can do. I believe there is something they can do. 2 out of 3 cars were dangerous, all three were broken. It's not a good look.

    So only the person picking up the car can be inside for this budget. So, if you have kids or…read moreluggage leash them to the lamp right outside. Or they won't let you rent. (Meanwhile one of the employees has their mask under their nose). [eye roll]

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    Budget Rent A Car - All the way at the BOTTOM of my confirmation email .

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    All the way at the BOTTOM of my confirmation email .

    Hertz Rent A Car - carrental - Updated May 2026

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