Clean cars, fast service, emerald lane was fabulous Long line to exit during peak hours Easy to return Needs long tram/bus ride to get to and from terminals Plan for 15-30 minutes travel to location for pick up and drop off Walking is available through airport. Distance is approx 30-60 minutes read more

Danny at the Catholic University Enterprise location was the absolute best. Our experience did not start out great; however, when Danny got involved he provided us with excellent customer service. We will forever be Enterprise customers. read more

I made my reservation for an SUV a month ago so I can easily drive around four elderly family members who were coming for Thanksgiving, including one who is handicapped and uses a wheelchair and portable oxygen. ONE HOUR before my 8 am pick-up time, they called to say that Enterprise over-sold cars and there were none available. They told me they would try to get more cars from the airport locations but they could not give me a time for pick-up. At 11 am, they called and simply said they were cancelling the entire reservation because there were no cars. No apologies, no empathy, no alternative solutions. No complimentary voucher for the inconvenience or a discount code to use in the future. Absolutely nothing. They clarified later on the phone to me that this was a problem caused by Enterprise, yet they still offered no help. Clearly, they would have know prior to ONE HOUR before my reservation that they were overbooked and could have given me more time to come up with a solution. But now, it is the busiest travel day in the year and every single rental car company for miles is completely booked. Now, my handicapped elderly family members who flew all the way to be here for Thanksgiving are being shuffled in and out of various sized Ubers with their expensive medical equipment at my own great personal expense. Shame on you, Enterprise. Going to go ahead and add an email to the customer service email being dropped in the comments below. read more

I sent a negative review on July 9, 2024 because this Enterprise location blew off my reservation and had no cars available. Ruined a full day of my vacation at the nation's capitol. Enterprise responded to my review by saying they would look into it and see what happened if I would I email them. I did just that and it's been almost three weeks and they have not responded to me. They weren't helpful then and they do not care enough to respond to me now. Their request to have me contact them seems to just be an effort to be give the impression that they would address the problems they are having. Other review on Yelp have shared the same problem of them having no cars to rent. Rent from this location at your peril. read more

ZERO stars is an accurate rating. I arrived at Omaha and there were no rental cars available. I was suggested by Enterprise to try online for another location in Omaha, and I was able to book it, received two confirmations so I took Uber to Enterprise Downtown Omaha but to be told that they do NOT have cars available. The manager was trying to call me when I got there after 45min I made the reservation. This was unacceptable and it was extremely inconvenient when my stay was only for few days! And while there, 3 - 4 other people came in and they were told the same thing "NO cars available and that their online system unfortunately allows you to book a car." This is simply VERY POOR service from Enterprise. I strongly recommend HERTZ, their system is updated, and their customer service is GREAT at HERTZ. read more

They rent cars they don't have and they don't notify you ahead of time. They take your card and info and then tell you it will be 30-60 minutes before they have a car which really means 2-3 hours. Extremely unprofessional and terribly run business. read more

I have been a loyal customer of Enterprise for years. I rented a car from them this weekend. Apparently it had a teeny tiny dent on the hood of the car I didn't even notice when I rented it. Most rental car companies, if you point out anything smaller than a dime as damage before you take the car, they will tell you they don't worry about that. This was much smaller than that. So much so I did not even notice it the whole time I had the car. When I returned it, they said I damaged it (I did not - I had it one day to move some things) and that I would be charged to repair it. They are ripping people off. read more

I rent cars here pretty often and the staff has always gone out of their way to be helpful and accommodating. Sometimes there is a lack of car availability which can be frustrating, but it's out of the hands of the people at the branch any given day and they have always helped get me situated. read more

I rented a car back in November to March this year. the manager I've always dealt with was Tucker, but when he left the location the guy Trevor messed my account up and it has been hell trying to get my money back, that they claimed to have returned to a card that I called and said no longer is available and when I talked with Tucker I explained what happened and gave another card for them to use that is still active. when I went in to make a payment and then to pay on the new rental Trevor completely closed the account and $469 was NEVER returned to my account and now Enterprise card department is reduaing to return the money back, that never made it back to my account and I have told them on several occasions that the money was never returned. I have called and no one can give me answer or they just lie am say that they will fix it ams we are not going into May and I have yet to get my money back. I have called all numbers and have been calling Tucker bothering him and he has gone above and beyond to try to fix this so I can get my money back but to no avail. This is a very bad nightmare that I just can't seem to get out of. read more

The branch at 1110 Vermont Ave is outstanding. Bethany's customer service is nothing short of exceptional!

want a customer service job where you dont actually have to do customer service? look no further, this place is the job for you! I had 3 separate reservations and 3 guarantees of available cars in the course of 2 days and I'm still without a car. if you want to get your steps in without being out any money, then rent a car from here. read more

This is not a car rental, this is a nightmare. The cheapest fypes of scammers. that something like getadound is legally operating in the US IS SHOCKING!! is not worth writing all they did to me. would be 10 pages. the most important: booking fees they charged me: $198, for 3 days rental $240, insurance $75 or so deposit $100. I didn't receive anything back but they repeatedly tried to deduct $500 and my bank just blocked them. the bank noally never blocks companies when TR hey know you engaged d with them but in this case it seem thsy know fetaround and their habit. Then they friedany different amounts. Spammed me with payment demand emails some have small amounts and in some emails larger amounts. So far I have received over 56 letters from less then $10 to $500. Do not sign up with them. They aare street level. and cost more. read more

I rented a car for a week when I was in Spain, and returned it the at the stipulated date and time. The company claimed that I had returned the car a week later, four days later after I had left Spain. When I opened a dispute with my credit card, a representative of the company reached out me to inquire about the reasons behinds the dispute. I told them that they had incorrectly charged me for an extra week and provided evidence supporting my claims, including pictures of the time I returned the keys and plane tickets showing that I was not physically present in Spain at the time the company claims I was renting the car. read more

This review is for the 14th Street location. The place has been a godsend for those of us who live in the neighborhood and do not own cars. I've rented cars from here several times since the start of COVID-19 pandemic. The cars are always clean and in excellent condition. The company makes it easy to do all of the paperwork online before picking up the car so that you minimize the time you spend inside the garage. All of the staff members I've encountered are polished and professional and knowledgeable about the cars. They remind me of Capitol Hill staffers. Alex and Bree (sp?) were especially helpful. Rates are competitive with nearby car rental agencies. One possible downside is the roadside assistance. (I've never needed it. See above. The cars are in excellent condition.) One day I needed to reach the agency while I had an active rental and was unable to return it because the branch closed early. I tried to contact roadside assistance, and they kept hanging up. Fortunately it was not an emergency situation, and Enterprise deducted the amount of the extra day from my bill. read more

Happy to update my review - this location has updated its hours and is open for a little bit on Sunday, which is really helpful. I had to rent from them three times recently and the staff was super helpful. In particular one manager (whose name I forget! But he used to work at Union Station and was working the evening of 1/22) was really accommodating. Gave me an awesome upgrade and then was patient when I had a scheduling issue. read more

Open on a Sunday. That's very helpful. Compared to other Enterprise (outside of DC), it was extremely difficult to find a parking. read more

Seems the ratings here are hit or miss, 1-2 stars vs 5 stars. I booked my car via Costco but for the car quality and service, I was satisfied. read more

The worst experience renting from this facility. We had a reservation for 2 cars which was made a month in advance. The car was scheduled to be picked up at 8 AM. It took an HOUR AND FORTY-FIVE MINUTES OF WAITING to get everything squared away. One of the cars reeked of cigarette and marijuanna, there was no way we can drive this around. In my opinion, this should've been checked when the previous customers returned it so it can be cleaned and aired or SOMETHING. They had no other cars so we just had to wait. This is not an isolated incident as the other car had to be vacuumed and tires needed to be pumped. Computer glitches slow down the checkout process as well. Extremely inefficient. Traveling with 5 children is already hectic enough. We couldn't make it to our scheduled tour on time and had to forfeit our much awaited tour. DO NOT RENT FROM HERE. The employees don't care, non-apologetic, and they're just collecting their hourly paycheck. This shows lack of leadership from top-down as their employees just throw their hands up and say "it's not my problem " read more

This place is absolute dogshit had a reservation showed up and apparently no cars were available. Whats the point of a reservation I asked...."honestly reservations mean nothjng" Was the reply..yeah ok whatever hope this industry is bankrupt by 2025...always garbage service with these rental companies... read more

Vacation rental after arriving in DC by Amtrak. We modified the rental to get an SUV as there was snow and rain in the forecast. Representatives were thoughtful and helpful and we rented a brand new Jeep Grand Cherokee. The model had all the bells and whistles - heated seats, steering wheel, GPS, rear camera, full moon roof, etc. Worked out great as there was snow and heavy rain during our trip. Returned to Enterprise garage and the staff were helpful in getting us unloaded and on our way to finish up our vacation. This shop will not pick you up, but will reimburse you $10 to take a taxi ride to their office. read more

I went to this location to swap out my rental that had DEAD TAGS! How they can rent a vehicle out knowing the tags would be expiring soon, is just plain ol unprofessional and rediculous! Anyways, i originally picked up the vehicle from the Beltsville, MD location. Yesterday, i was pulled over and warned by the officer that the tags are dead. I called several locations to see if someone would come pick the vehicle up. I received bullshit excuses from each branch i contacted. I finally got in touch with someone at the Beltsville branch. The young lady advised me to bring the car to the Vermont Ave branch. She said she'd already spoken to James and he was going to take care of me. Now, i get to the branch. James seemed very uninviting. He didn't speak! I had to speak to him first. He seemed annoyed and bothered. Fine, i ignored his attitude. He told me he only had 2 vehicles because all of the other vehicles were booked. We got down to the garage to swap vehicles. Narissa was a total bitch to us from the moment we pulled up. She was rude and very attitudinal! She just came over and told me to choose between a pickup truck and a Kia soul. The pickup had no trunk. She told us to use the backseat. That would be fine if we didn't have kids!! The Kia Soul was our only other choice. There were plenty of vehicles there. When we asked about the other vehicles with more space, she rolled her eyes and told us they were all booked. I forgot to mention that i heard James speaking with her on the phone when i walked back in. He told her not to give us any SUVs because he wanted to rent those out. While narcissistic Narissa was doing the paperwork, i called enterprise headquarters. I asked the rep if there were any available cars at the location for pickup today or tomorrow for 1 week rental. She stated YES, there are cars in every class available accept trucks and luxury vehicles. I went to the intern who was working with them and had him listen as a placed the call on speaker. He just had a stuck face and apologized. I told confronted narcissistic Narissa and she just gave me a stupid smirk! I confronted liar liar James and he said "yeah they always say that". Needless to say, I'm very unhappy with how we were treated. The employees discriminated against me because of my race and disability! I will be filing a claim with Office of Human Rights! And, The ADA. Lastly, the Kia Soul smells like rabbit piss! If i could give them zero stars, i would! read more

Their customer service speaks nice lies only. They do not really talk to any of the facilities and lead people to inconvenience themselves to places where nothing is there.. read more

The employee working at the site in DC was so patient and professional. Enterprise Corporate Offices need to update this address. It's impossible to find. Please add information that indicates you have to walk into the basement of a parking garage and there is no storefront. Also, there is no night drop so I had to have the car back by 5:00 PM, dumb. There was no Express Pass for toll roads either so I had to stop and find a bank to get quarters. How inconvenient can I say this location is? The only reason I added stars is because the employee saved the day by being so professional. read more

Not only is this branch more expensive than nearby alternatives, the service is shockingly terrible. I have used Enterprise for years out of convenience and based on its reputation, but this experience has made me lose faith in this branch, and the company as a whole. 2 weeks prior to my rental date I walked in and spoke with the manager about getting a luxury car for a special occasion (my father's 60th birthday, I was hoping to take him out and surprise him with a spin in the car). The manager at this branch assured me it would not be an issue, set the days, gave me a price quote, and after reviewing what they had, reserved a mustang convertible. This surprise was something my family and I were eagerly anticipating. I was more than willing to pay a premium price for the experience and guarantee and the manager assured me that Enterprise would deliver. 1 week prior to my rental, I called to confirm. I spoke with a different employee at Enterprise who confirmed my pick-up time and date, location, price, and assured me that a mustang convertible would be available. I had to call proactively because I had not received any confirmation information from Enterprise, or phone call saying that this would be an issue. If no cars were available, I wanted to make sure there was ample time to correct it. Of course, Enterprise would horribly disappoint me. When I arrived to pick up my rental, the employee again confirmed that I would be getting a mustang convertible. Not only did they not have the car, but they also could not replace it with something remotely comparable, offered absolutely no compensation for their mistake, and continued to show a string of ineptitude, incompetence, and lack of customer service that everyone who considers renting here should be aware of. After explaining to the staff that I was assured twice by two different managers that this car would be ready for me and that I was planning to drive 400 miles to Massachusetts, they offered me an SUV. Not only was this not what I wanted, there was absolutely no consideration as to how expensive this would be for gas round trip. The best they could offer after that was a Corolla. I received no discount and there was absolutely no attempt to remedy the situation. All I got was a shrug of the shoulders and "sorry." When I walked down to pick-up the car, the manager told me that they never carried luxury cars, that the 2 other people with whom I had spoken were wrong, and that they would be written up. Again, there was no attempt to right the situation, just finger pointing and a clear lack of communication among the staff. Additionally, I was told that someone would call to apologize for the oversight. No one ever did. The sheer fact that this reservation was made 2 weeks prior, a follow-up call was made by the customer, and that no one notified me until the moment I came to pick up the car just highlights the lack of customer service, quality control, and communication at this branch. After getting into my Corolla (40 minutes later than anticipated because Enterprise had no car ready when I arrived) and being on the road for thirty minutes, I realized that the manager, in his haste to get me out of there, had forgotten to give me my rental agreement. I called the branch and they assured me that someone would email me a copy in twenty minutes. Three and a half hours later, I still had no rental agreement and had to call a second time. After being disconnected once and transferred 3 times, the person who I spoke with suggested I come into the office and pick it up. Incredulous at the lack of empathy and situational awareness, I explained that I was now in New York, three and half hours away, and that I wanted them to email it like they had promised three and a half hours ago. All they could provide me was a screenshot of the document, not even a scanned version. I gave Enterprise the opportunity to right the situation and they failed in person and continued to provide poor service. They had 4 days to reach out and right the situation and no one attempted to do so. When I returned the car, they had the opportunity to right the situation, but all I got was questioned on why I did not have a hard copy of my rental agreement. I was never asking for someone to be fired or written up, I was just asking for a basic attempt at customer service. I was asking for someone at this branch to provide what they had promised, recognize when a mistake was made, show some empathy and understanding, and attempt to remedy it. Instead, I got finger pointing, poor communication, and awful service. Do not use this Enterprise. It is not worth your time and their higher prices for a far lower quality service. read more

Great experience! I've rented from Enterprise in several states and this was my quickest experience. They called me in advance to verify some information. They asked for a lot more info than I've ever had to provide, but each state has different rules I guess. All three gentlemen were extremely polite. They were also very sympathetic to my situation (car accident) and offered some kind words and witty banter to help me feel better. A few quick signatures They even had a guy drive the rental up from the garage so I didn't have to go down to get it. After the experience I'd had with the accident and the towing (see my review of ABC Towing) it was nice to have a smooth and pleasant experience here. I would advise to make a reservation in advance. They were pretty busy for a Sunday. They said they are one of the few locations open on Sunday's. read more

This place gets a CRAZY bad rap, but I assume it's because customers are normally a) rushed, b) confused, c) none too bright, d) don't understand the difficulty of creating any decent level of service in an obviously commodified industry.... But that's what Enterprise does all over, and this spot, downtown DC, does an especially good job considering the type of people that churn in and churn out of there. Specific props to the team of Sanjeev, Mariama, and Naquan. Seriously went out of their way, multiple times, to help, make things easier, offer options, etc. These were not robotic script people mindlessly trying to upsell... these are thinking, kind, friendly people that are trying to help you on your day. If the car isn't ready, if you didn't plan.... lay off and realize they are trying their best. Seriously well done guys. Wifey and I couldn't be happier. You've done great... take the rest of the day off. read more

I rented a car for drop off at this location. Problem is, the locations too small for the vehicle so they told me to return it to a different location that's several miles away. When I asked for a ride back, they said to take the metro. Problem: the metro doesn't go anywhere near my desired location which was near the original location. The closest it gets is Virginia. "Enterprise, we'll pick you up" except when it's not convenient. read more

Stay away! If you must use this branch, plan on waiting a while even if you have a reservation. Also watch out for the staff, they were incredibly rude, appeared to be overwhelmed and unprepared. I HIGHLY recommend using the Georgia Ave branch instead. We received wonderful service there and they also had more cars that appear to be in much better condition. In our case, we made a reservation through our auto insurance company at the Vermont Ave location and even called and confirmed the night before. Yet, the Enterprise representative told us the next morning that we did not have a reservation because we were not on her list. She very quickly became annoyed at our insistence that we did have a reservation and, in fact, refused to look us up or in any way check anything beyond the single page of her list she was holding. She then made clear we were being bad customers having questioned her judgment and loudly ordered us to step aside until she had first helped all the other customers behind us. It was almost surreal... as though we were being scolded like school children. Upon confirming on the phone we found our reservation number and it turned out our reservation was on "the list" after all,but the representative had simply missed it. It bears noting that we had received no information or confirmation from the branch. We had to call and find that information ourselves. We nonetheless had to complete the term of our punishment for second-guessing the enterprise lady and were only assisted after every single other customer was helped before us. Having waited for 45 minutes as a result of Enterprise's own mistake, we were then given a long explanation as to why Enterprise's reservation SYSTEM is to blame and not this one lady's failure to try to help us. Yes, this Enterprise employee actually excused her rudeness by saying that Enterprise has a poorly set up phone system that frequently causes mistakes. The fun didn't end there, however. We then got to meet the manager, who took control of the situation by... Explaining that he would help us... We would just have to wait a moment, which turned into many moments. We were also ordered to be patient and to not mention he fact that we needed to be somewhere by a certain time. Now about an hour in, he went through our reservation information in his computer - the reservation that didn't exist - and asked how we wanted to pay for the extra amount (above that which was to be covered by our insurance company). When I explained that I had asked for only the rental type covered by insurance, I was told that I could only receive a much smaller car. In other words, he now tried to change the reservation by explained owed more money than was quoted. Because this information directly contradicted the reservation I was quoted, I called enterprise on the phone and had the manager talk directly with a phone representative reviewing my reservation. When the enterprise rep on the line confirmed I should owe nothing, the Vermont Ave branch manager argued with the representative on the phone. Yes even after sending us to the back of the line because of laziness and then making us wait for no apparent reason, the Vermont Avenue crew was now attempting to demand more money from us than was listed in the reservation we made. We learned that apparently not even ENTERPRISE corporate itself may question the authority of the Vermont Avenue branch. The power of this branch manager was truly awe inspiring. Roger Goodell would be proud. I thereafter walked out of earshot of the branch manager and foolishly pressed my luck when I continued speaking to the Enterprise corporate representative on the phone, specifically so that I could share a few details of our less than ideal experience . This act was a step too far. Believe it or not, the branch manager told my wife he was not going to give us a car. That was that. We were denied a rental car. Having brought our business to enterprise and having confirmed a reservation with Enterprise we were insulted and berated for almost an hour and a half and then left with no car. We were, needless to say unhappy. More importantly though, we had no car and we're left unable to get another car because we had relied on our reservation. Silly us. Thankfully, however, the Georgia Ave Enterprise branch (and GEICO) came to our rescue and saved the day. We took a cab up to the Georgia Ave branch and made it moments before closing. We were in and out in less than 10 min. Kara, the branch manager was seriously our hero. We were incredibly grateful for her sincere concern, particularly when finding us distraught and my wife on the verge of tears. We got a great car with ease and were able to get where we needed to go. Kara saved the day and miraculously left us with a positive feeling towards Enterprise as a company. read more

Troy is VERY RACIST! He's very rude and nasty. If you are black, please expect for him to discriminate against you. He told me his patience was running thin with me while I was in possession of the vehicle. Im a paying customer, how dare someone who is supposed to be a manager talk to me like that. I am definitely speaking with corporate and my insurance! read more

My review is going to be very different from all the negative ones -- maybe I've gotten lucky all three times that I've rented from the Vermont location. Long lines are often a known at car rentals before holidays and on weekends; or perhaps a known for me since I rent often for weekend trips. If you rent from city locations and not airports, I strongly recommend that you always try to show up early to get your car if you're an in-towner just needing a car for the weekend because city offices often can run out of cars due to them often using regular downtown garages to hold their inventory. My last rental was a Standard SUV this past Labor Day Weekend. The Vermont location pulled through for me that weekend due to Avis saying that they had a Standard SUV and didn't. I was able to book it the night before pick up and they ended up giving me a Premium SUV that was clean and better than what I had originally reserved. The staff has also been very friendly and helpful every time that I've rented from them. There was another time when I rented on a weekend and they were waiting for cars to come back in. I did have to wait awhile, but they kept me up to date and promised me the next available car. They kept to their word and got me on my way as quickly as possible. It was a nice Optima Hybrid and I had rented an economy class car. Perhaps I'm more tolerable on wait time because I've rented from many of the other car rentals in downtown DC. They often all have long lines on Fridays and Saturday morning/early afternoon. The biggest difference though is that at least with Enterprise, everyone has been polite, helpful and nice to me, which I can't say the same for the other rental offices. I also have seen their patience tested with tourists who had a hard time speaking English and held up the line by trying to negotiate lower prices and then try to change their rental contract after they just signed it. The Enterprise rep was polite through the entire 20 minute conversation and never raised their voice. He also acknowledged me several times -- letting me know that he'd be with me as soon as possible. I think that was his polite way of letting them know that they were holding up everyone else. read more

This is my first time renting a car and this experience was bumpy for sure. First, I reserved a car and prepaid ahead of time, expecting to maybe wait 10-15 minutes to wait in line to check in/ confirm my information/ inspect the car. Unfortunately, I waited an hour to get my car, and while the staff was friendly and eventually apologetic for the long wait time, to me it made me question why the car was not ready at the time I reserved the car. In fact they said they had no cars available and they were being transported to our location. I was even placed behind people who walked in to rent cars. If I reserved a car for 1pm, the car should be there at 1pm, not at 2pm. They did upgrade me from economy to midsize, but the car was dirty on the inside, a dog toy was left in the car from previous users, and the gas tank was pretty much empty. Another issue is the fact that it wasn't until I returned the car, 3 days after I picked it up, that the staff realized the wrong car was attached to my account. I don't know how this is possible, and I am glad they caught it, but that meant that someone else had a car that was connected to my name and that makes me very uncomfortable. Over all, the staff and the car were nice, but I feel that the whole experience left me more stressed than it should have been. read more

Kelly and Lee...excellent customer service. Thanks. I've rented cars my whole life...they by far provided the best customer service. I needed a car big enough for two car seats - but not too big. They gave me several options and ultimately provided me with an amost brand new Dodge Durango. I was concerned it was be too big at first...but turned out to be great. The Durango had Sirius / XM and a back up camera. But the real story is the friendly, competent and attentive service from Kelly and Lee. Thanks guys. read more

When I picked up my car is smelled like a combination or urine and a cleaning solution, and the smell lingered for the duration of the 5 day rental. Otherwise, the staff were polite, but finding the garage was not easy. It's a block away and you have to pass two other garages and walk down a driveway before you find the kiosk. read more

The staff that works at this location are 100% awesome. The front desk was very friendly and got us checked in quickly. Then the gentleman who gave us our car explained everything clearly and was uber friendly. read more

After turning 25, this was the first place from which I have ever rented a car. I went in hesitant and not expecting much help. BOY, was i surprised! It has been some time now, and regrettably I didn't write a reveiw then, but now that I find myself going back to the same specific location, it warrants a little note. Even more so, I like speaking to one man there, Sanjeev. He made sure I had all the information I needed and even remembered me the next time I went. I will be booking a trip next week and am looking forward to the rental experience again because of him and his staff. Much appreciated! Keep up the great work. -Travis read more

Be very careful. At this Enterprise location, the garage where you check out the car is too dark to notice the trivial door ding at the bottom of the door, where it's not visible even in daylight unless you lie down next to the car. Upon dropoff, the eagle-eye check-in man noticed it and started the ball rolling on an "accident" report (there'd been none, but you can't fight this if it's not noted on the checkout form when you get the rental car). Body-shop ripoff festival ensues: $950 later, my insurance paid it, but it was an enormous red-tape hassle--probably 25 e-mails and phone calls coordinating this (I never buy the CDW, and it's worth it, but it's a hassle if you have to activate your own or your credit card's). Advice: use Hertz, Avis, or National, where this eagle-eye ripoff phenomenon has never happened to me (I rent a lot). Avoid Enterprise. read more

Long story short, I went to this location the day before Thanksgiving to pick up my rental. Called Monday to make sure I had everything I needed to get my rental. I wouldn't purchase their insurance since I had my own and was told that because I wouldn't purchase the insurance- I could not get my car. So it is now 6:15pm the night before Thanksgiving and I am going to have to spend it without seeing my family. Management laughed at me when I asked for their names and said "we're not the ones who won't be spending the holiday alone". Thanks enterprise, I hope all your locations aren't like this one. read more

The most condescending 22 year-old "man"ager I've ever encountered. Customer service at its absolute worst. The employee wasn't any better. Completely standard business rental that should have been easy to handle. I will never rent again through enterprise. (For ID purposes because they should be fired: he was tall and blonde and young and she was young and african american.) read more

Since moving to DC I'd always chosen this branch to rent from as their staff provided fantastic service. Unfortunately, after my last rental experience with them, I would not recommend that anyone uses this branch. Short breakdown of my rental experience: After returning the car, the manager noticed two minute dents on the bottom piece of side trim next to the undercarriage. Had he not pointed them out, I would have never noticed--just as both I and the agent failed to do during the pickup inspection. He then remarked that this was a common occurrence with their front wheel drive models. Nonetheless, he decided to file an insurance claim, complete with $500 deductible. For existing dents no larger than a dime in diameter. On top of that, prior to pickup, I was told over the phone to simply take a cab to the office since they did not have enough employees on hand to give me a ride. I was assured that the cost would be subtracted from rental charges. I was also told to do the same after drop off. However, when I went to submit my taxi receipts, the manager informed me there was a $10 limit on cab reimbursement. As the two taxis totaled $30, this untimely piece of information was not welcome news. The manager refused to cover the total, despite the fact that neither he nor his employees made mention of a cap on taxi fare. So much for customer service. By and large I've had great experiences with Enterprise across the country and would highly recommend them as a company. I would stay far away from the Vermont Ave branch in DC though. read more

My first experience renting a car, ever, and I was seriously nervous for some reason, haha. But the staff were amazing, the car was great, and basically overall I could not have asked for a better experience. Seriously some of the best service I've ever had. And weirdly, I've rented at Enterprises across the US since then (my partner is a Star Trek nerd and it totally makes his day to go to the Enterprise desk whenever we travel... yeah, haha) and it's been consistently great, across the board. read more