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    Avis Rental Car

    3.5 (19 reviews)
    Open 7:00 am - 7:00 pm

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    1 year ago

    Amazing Service. Mike and Shawn are the best. They will take care of you when no one else will . trust me.

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    4 years ago

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    6 years ago

    Helpful 2
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    2 years ago

    Great service and friendly! Would recommend this place! I have been using this place few times.

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    2 years ago

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    6 years ago

    Helpful 1
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    6 years ago

    Great at the beginning but oh my how they have changed. Good luck getting a call answered or returned

    Helpful 1
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    6 years ago

    Helpful 1
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    6 years ago

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    9 years ago

    Helpful 3
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    Love this 1
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    5 years ago

    Helpful 0
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    6 years ago

    The guys there are friendly and go out there way to help this is my go to spot love. Jesse, Shawn,and Mike

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    9 years ago

    Helpful 1
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    8 years ago

    Helpful 1
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    6 years ago

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    10 years ago

    Helpful 1
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    8 years ago

    Helpful 1
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    9 years ago

    Helpful 1
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    10 years ago

    Convenient location. Appears understaff. My past rentals have been dirty, inside and out. The check-in and check-out process is slow.

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    Review Highlights - Avis Rental Car

    Jamie Jones runs a smooth and responsive service that I relied on for years.

    Mentioned in 2 reviews

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.2(45 reviews)
    3.6 miLangdon Park

    I have rented vehicles from Enterprise for years, regularly and consistently, for business travel…read moreacross the country. Because of that, this experience was especially surprising and deeply disappointing. I am very familiar with how Enterprise typically operates and this location fell far below that standard. The only difference this time was that the rental was through insurance, and I was treated accordingly. I rented a vehicle from this location on Friday through my insurance company. I called ahead to let them know I would be arriving later than originally planned and was given a confirmed pickup time of 1:30 PM. I arrived at 1:19 PM, within that window, and was told my reserved vehicle had already been given to someone else. I was then told I had been called about this, which was untrue. No call was made. Rather than being offered a comparable replacement to my insured vehicle--a 2018 Chevy Equinox I was only offered two options: an electric vehicle or a Honda Civic. Neither is equivalent to the SUV my insurance was paying for. This was despite there being other comparable vehicles visibly available on the lot. The electric vehicle I was handed smelled strongly of smoke and was poorly cleaned. I was told it had only 30 miles of charge and would require eight hours to recharge, yet no instructions were provided. Once driving, it became immediately clear that the remaining charge equated to about 27 minutes of drive time, which was not enough to reach my mechanic and return home. The vehicle would have stalled somewhere on the road, leaving me stranded with no knowledge of how to recharge it. This created a serious safety issue, as I am responsible for transporting my son, sister, and mother. Being sent off in an undercharged electric vehicle with no guidance was not just inconvenient it was dangerous. When I returned the vehicle immediately upon realizing this, I was then offered a Honda Civic, again not equivalent. No apology was offered for the misinformation, the lack of preparation, or the fact that I watched an equivalent vehicle being rented to someone else during this interaction. No solutions were provided. I canceled the insurance rental at this location. However, the branch failed to properly close out the rental. Had I not personally contacted my insurance adjuster twice to create a documented timestamp, it would have appeared as though I had rented a vehicle when I did not. As a long-time Enterprise customer who rents frequently for business, this experience was shocking. I will never return to this location, and I strongly recommend that anyone renting under insurance avoid this branch entirely.

    My experience at the Enterprise location at 2301 Bladensburg Road, NE this morning was extremely…read moredisappointing. I reserved a compact vehicle the night before and informed the representative that I would arrive at 7:30 a.m. when the branch opened. At the time of the reservation, there was no indication that this would present any issues. Upon arrival, however, I was informed by the Enterprise representative, Mr. Danny Calder, that no compact cars were available and that only a Jeep remained on the lot. Although I was told I could take the Jeep at the same rate, I expressed concern regarding the comfort and practicality of driving a much larger vehicle. I also explained that if I was not comfortable with the Jeep, I would return to exchange it for the compact car I originally reserved. Throughout the interaction, Mr. Calder was noticeably nonchalant, impatient, and unprofessional. When I inquired about the 15% discount for rentals over three days--something I was instructed to request when making the reservation--he stated that he would need to cancel and rebook my reservation because it was "booked online." I clarified that I had spoken directly with a representative the night before and had not booked anything online. When he requested my ID and insurance, he handled the documents in a manner that appeared hesitant and uncomfortable, which further contributed to the unprofessional tone. I also asked about the federal government discount that I have consistently received in the past. He initially stated that they "don't do that," which is incorrect, and only applied a 5% discount after I presented my federal government ID badge.Despite having a reservation for an early pickup, I still had to wait for the Jeep to be cleaned, causing additional delays. This undermines the purpose of reserving a vehicle in advance to ensure a timely and efficient pickup. Overall, I am extremely dissatisfied with the lack of professionalism, the failure to honor my reservation, the inadequate discount, and the overall customer service I received. Additionally, Mr. Calder did not assist with adjusting the seat or demonstrating basic vehicle functions--assistance that the Pentagon Police ultimately provided when I arrived at work. These are tasks that should have been addressed at the time of pickup but were not. This experience could have been handled far more effectively, and this location has significant room for improvement.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Hertz Rent A Car - Found under the front seat

    Hertz Rent A Car

    1.8(49 reviews)
    3.6 mi

    First and foremost, the guy at the counter was rude. He charged me one-hundred-something dollars…read morefor picking up my car 20 minutes late. I was on line for 10-15 minutes and when I pointed that out, he said "that's crazy". I asked him to come with me to pick up the car so we could verify scratches or dings, and he said "he already did that at drop off" And refused. I went down to pick up the car and when I opened the door the stench of weed hit me in the face. It was like someone hot boxed in there 10 minutes prior. When I went to tell the guy at the desk he said "we didn't have a cleaner this week and I can't clean it because they don't pay me to do that." I asked for another SUV, he said they don't have any others. I asked for a refund and he told me I had to call hertz because he doesn't do refunds. I walked away because I was getting mad and I had already told him his customer service sucked. He said "You're just mad because you had to pay". He followed outside shortly thereafter with a receipt for the charge for the late fee and I told him to "get the f away from me" Now I have to be on the phone with hertz to get the REST of my money back.

    Do not rent a car from this location service is terrible and will treat you badly. I rented from…read morethis location through an insurance company while my car was repaired. When setting up the rental they said they would pick me up from the car repair shop. I went later then I would have to go when they could deliver the car. After waiting for 30 mins for them to come and calling their phone with no answer. I called the insurance company to explain the situation and they were able to connect me. The Hertz employee explained they did not offer pick up service. I had to take an Uber to get to work meeting. Walked over there later and they did not have me listed on their rentals even though I talked with them earlier. They ended up finding it and I got the rental. It was not what I requested, since I asked for a sedan. The car crossover suv. Struggled to drive up hills and was a pain to drive.

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    Hertz Rent A Car
    Hertz Rent A Car
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    Budget Rent A Car - This is the not so well decorated interior.

    Budget Rent A Car

    1.6(25 reviews)
    4.2 miDowntown

    I bought the fuel option for my rental. My Tucson has a fuel capacity of 14.3 gallons, I was…read moresupposed to be charged $3.4x per gallon for Budget to refuel the car. I was charged $101.35 to refuel my car. That means that I was charged $7.09 per gallon to refuel. I talked to customer service and they said they refilled 22 gallons which is absolutely impossible as the fuel tank capacity is only 14.3 gallons assuming I drained the tank dry. That means I am being defrauded by Budget and they are filling other cars up with my money. I was promised a free upgrade and when I got to the place to pick up my car in Boston I was told they didn't have any upgraded cars to give me. Instead I got the worst car in the fleet. It had a bad bounce in the back end that vibrated the car at any speed over 60. Frankly, it was dangerous. I was able to trade it for another car in Middleton Pennsylvania. I drove that car for 3 miles and discovered it didn't have USB jacks that worked and cigarette burns in the passenger seat. So I returned that and got a THIRD car. It had an issue that turned off the front radar until it decided to be on and then it would slam on the brakes randomly as I changed lanes. Another dangerous car. I called customer support and they said there is nothing they can do. I believe there is something they can do. 2 out of 3 cars were dangerous, all three were broken. It's not a good look.

    So only the person picking up the car can be inside for this budget. So, if you have kids or…read moreluggage leash them to the lamp right outside. Or they won't let you rent. (Meanwhile one of the employees has their mask under their nose). [eye roll]

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    Budget Rent A Car - All the way at the BOTTOM of my confirmation email .

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    All the way at the BOTTOM of my confirmation email .

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.6(8 reviews)
    1.2 mi

    I needed to rent a car due to theft. Someone stole my rims and tires. I was so upset single mom of…read moreone trying to go to work and this. When I entered Enterprise 5013 Georgia Avenue this team was so awesome. A stressful situation but they made it work for me. It was 4th of July weekend no cars available yet Danyelle Johnson manager said to call back and I did. That being said I was able to get a car later in the PM. She was so attentive, caring, down to earth felt like I knew her. The level of compassion you don't normally receive from people. My car took longer to get fixed then I expected but Enterprise Georgia Avenue was always there to support. I also want to add Kayla and Cameron they were great! I would advise anyone to go to this location because your only going to get Excellent service. Thank you to the whole team and Danyelle thank you thank you thank you. You deserve the position your in because you give top notch service. It may seem small to you but big for me. I appreciate the whole team.

    The Georgia Ave branch with Kayla White is hands-down the worst Enterprise experience I've ever…read morehad. She was rude, condescending, and made up debit card "requirements" that don't exist on the Enterprise website. Instead of helping, she profiled us and made the process harder than it needed to be. If you want real customer service, skip Georgia Ave and head to the Bladensburg Rd branch. They're professional, kind, and actually live up to Enterprise's mission of caring for customers.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Avis Rental Car - carrental - Updated May 2026

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