I have rented vehicles from Enterprise for years, regularly and consistently, for business travel…read moreacross the country. Because of that, this experience was especially surprising and deeply disappointing. I am very familiar with how Enterprise typically operates and this location fell far below that standard. The only difference this time was that the rental was through insurance, and I was treated accordingly. I rented a vehicle from this location on Friday through my insurance company. I called ahead to let them know I would be arriving later than originally planned and was given a confirmed pickup time of 1:30 PM. I arrived at 1:19 PM, within that window, and was told my reserved vehicle had already been given to someone else. I was then told I had been called about this, which was untrue. No call was made. Rather than being offered a comparable replacement to my insured vehicle--a 2018 Chevy Equinox I was only offered two options: an electric vehicle or a Honda Civic. Neither is equivalent to the SUV my insurance was paying for. This was despite there being other comparable vehicles visibly available on the lot. The electric vehicle I was handed smelled strongly of smoke and was poorly cleaned. I was told it had only 30 miles of charge and would require eight hours to recharge, yet no instructions were provided. Once driving, it became immediately clear that the remaining charge equated to about 27 minutes of drive time, which was not enough to reach my mechanic and return home. The vehicle would have stalled somewhere on the road, leaving me stranded with no knowledge of how to recharge it. This created a serious safety issue, as I am responsible for transporting my son, sister, and mother. Being sent off in an undercharged electric vehicle with no guidance was not just inconvenient it was dangerous. When I returned the vehicle immediately upon realizing this, I was then offered a Honda Civic, again not equivalent. No apology was offered for the misinformation, the lack of preparation, or the fact that I watched an equivalent vehicle being rented to someone else during this interaction. No solutions were provided. I canceled the insurance rental at this location. However, the branch failed to properly close out the rental. Had I not personally contacted my insurance adjuster twice to create a documented timestamp, it would have appeared as though I had rented a vehicle when I did not. As a long-time Enterprise customer who rents frequently for business, this experience was shocking. I will never return to this location, and I strongly recommend that anyone renting under insurance avoid this branch entirely.

My experience at the Enterprise location at 2301 Bladensburg Road, NE this morning was extremely…read moredisappointing. I reserved a compact vehicle the night before and informed the representative that I would arrive at 7:30 a.m. when the branch opened. At the time of the reservation, there was no indication that this would present any issues. Upon arrival, however, I was informed by the Enterprise representative, Mr. Danny Calder, that no compact cars were available and that only a Jeep remained on the lot. Although I was told I could take the Jeep at the same rate, I expressed concern regarding the comfort and practicality of driving a much larger vehicle. I also explained that if I was not comfortable with the Jeep, I would return to exchange it for the compact car I originally reserved. Throughout the interaction, Mr. Calder was noticeably nonchalant, impatient, and unprofessional. When I inquired about the 15% discount for rentals over three days--something I was instructed to request when making the reservation--he stated that he would need to cancel and rebook my reservation because it was "booked online." I clarified that I had spoken directly with a representative the night before and had not booked anything online. When he requested my ID and insurance, he handled the documents in a manner that appeared hesitant and uncomfortable, which further contributed to the unprofessional tone. I also asked about the federal government discount that I have consistently received in the past. He initially stated that they "don't do that," which is incorrect, and only applied a 5% discount after I presented my federal government ID badge.Despite having a reservation for an early pickup, I still had to wait for the Jeep to be cleaned, causing additional delays. This undermines the purpose of reserving a vehicle in advance to ensure a timely and efficient pickup. Overall, I am extremely dissatisfied with the lack of professionalism, the failure to honor my reservation, the inadequate discount, and the overall customer service I received. Additionally, Mr. Calder did not assist with adjusting the seat or demonstrating basic vehicle functions--assistance that the Pentagon Police ultimately provided when I arrived at work. These are tasks that should have been addressed at the time of pickup but were not. This experience could have been handled far more effectively, and this location has significant room for improvement.

Clean cars, fast service, emerald lane was fabulous…read more Long line to exit during peak hours Easy to return Needs long tram/bus ride to get to and from terminals Plan for 15-30 minutes travel to location for pick up and drop off Walking is available through airport. Distance is approx 30-60 minutes

Danny at the Catholic University Enterprise location was the absolute best. Our experience did not…read morestart out great; however, when Danny got involved he provided us with excellent customer service. We will forever be Enterprise customers.

I am looking forward to renting for my husbands birthday. we…read morehave been talking about a slingshot and after checking around this seems to be the place to go

Absolutely amazing experience!!! I was so pleased with the service I received from Capitol Hill…read moreSlingshots. Very professional and accommodating to my needs. I rented the Slingshot for my son's 5th Grade dance. It was a hit . THANK YOU AGAIN . I'LL BE RENTING AGAIN VERY SOON

Easy fast and friendly - great location and nice fast staff. The car was clean and I was in and…read moreout fast

First and foremost, the guy at the counter was rude. He charged me one-hundred-something dollars…read morefor picking up my car 20 minutes late. I was on line for 10-15 minutes and when I pointed that out, he said "that's crazy". I asked him to come with me to pick up the car so we could verify scratches or dings, and he said "he already did that at drop off" And refused. I went down to pick up the car and when I opened the door the stench of weed hit me in the face. It was like someone hot boxed in there 10 minutes prior. When I went to tell the guy at the desk he said "we didn't have a cleaner this week and I can't clean it because they don't pay me to do that." I asked for another SUV, he said they don't have any others. I asked for a refund and he told me I had to call hertz because he doesn't do refunds. I walked away because I was getting mad and I had already told him his customer service sucked. He said "You're just mad because you had to pay". He followed outside shortly thereafter with a receipt for the charge for the late fee and I told him to "get the f away from me" Now I have to be on the phone with hertz to get the REST of my money back.

These guys were courteous polite the truck was competitively priced they got me into it an hour…read moreearlier than I had made the reservation for and I swear when I brought the truck back they treated me better than when I picked it up it doesn't look like much but it's top notch and experience was so good it almost made me forget about them crappy experience I went through at home Depot with a Penske rental.

I bought the fuel option for my rental. My Tucson has a fuel capacity of 14.3 gallons, I was…read moresupposed to be charged $3.4x per gallon for Budget to refuel the car. I was charged $101.35 to refuel my car. That means that I was charged $7.09 per gallon to refuel. I talked to customer service and they said they refilled 22 gallons which is absolutely impossible as the fuel tank capacity is only 14.3 gallons assuming I drained the tank dry. That means I am being defrauded by Budget and they are filling other cars up with my money. I was promised a free upgrade and when I got to the place to pick up my car in Boston I was told they didn't have any upgraded cars to give me. Instead I got the worst car in the fleet. It had a bad bounce in the back end that vibrated the car at any speed over 60. Frankly, it was dangerous. I was able to trade it for another car in Middleton Pennsylvania. I drove that car for 3 miles and discovered it didn't have USB jacks that worked and cigarette burns in the passenger seat. So I returned that and got a THIRD car. It had an issue that turned off the front radar until it decided to be on and then it would slam on the brakes randomly as I changed lanes. Another dangerous car. I called customer support and they said there is nothing they can do. I believe there is something they can do. 2 out of 3 cars were dangerous, all three were broken. It's not a good look.

So only the person picking up the car can be inside for this budget. So, if you have kids or…read moreluggage leash them to the lamp right outside. Or they won't let you rent. (Meanwhile one of the employees has their mask under their nose). [eye roll]

I was scared about renting from here because of the negative reviews. But I was pleasantly…read moresurprised. Here's what happened: 1) Served by a representative within 5 minutes 2) Car was in stock 3) Brand new car (4000 miles) available and clean 4) When returning, there was a charge for fuel that should not have been there and Brenda immediately flagged it, and Mohammed dealt with it It was a good price too. My tips for renting: 1) call ahead to make sure cars are available 2) take videos and photos both before and after rental

The manager at this location, Lee Fletcher, is a terrible person, total jerk, no help, completely…read moreincompetent, and a big detriment to Budget, which we use often and otherwise are satisfied with. He invented some policy that we have never encountered in hundreds of Budget rentals, prevented my wife from renting a PRE-PAID car, and refused to offer any solutions or work arounds. This location needs to close and Lee Fletcher needs to be terminated immediately - don't wait until the end of the day - get rid of him now! Less than one star, negative 5 stars if I could. I very rarely give negative reviews, have always had excellent service from Budget, but this was such a terrible experience for us that I had to say something.

While it's not the best customer service, this location is typically bombarded with disgruntled…read morecustomers. There have been times where they don't have the car you asked for or (once) my vehicle (a 15-passenger van) was delayed a few hours. However, if you are nice, they are typically nice right back to you. You get what you give. As for everything else, this location is pretty convenient and their hours are definitely better than other DC rental car companies and locations. The prices are better than the airports or Union Station but be sure to book early since they are typically sold out on the weekend. This is typically my go-to place for rentals longer than a day or two.

It's sad, because it could be so easy. This Avis/Budget location just hired the wrong people. The…read morecustomer service skills are horrible and, after renting cars for over 40 years, it was the first time I've actually had a written reservation refused and an upcharge added because "we're running low on gas vehicles". The lady at the counter was insensitive and actually combative. Well, first time using the location, and last. I tried.

Read the other reviews. You'll get the picture of my experience. Your online booking will not be…read morehonored here. The employees behave the way managers and owner's let them. The manager and the owner own the unprofessionalism shown in these reviews.

I had a great experience there! This is a small location, in an old building, keep that in mind…read more The staff was very helpful. No long waits and booked through Priceline. They also have a very friendly company kitty that you can cuddle while you're thereif you like.

The Georgia Ave branch with Kayla White is hands-down the worst Enterprise experience I've ever…read morehad. She was rude, condescending, and made up debit card "requirements" that don't exist on the Enterprise website. Instead of helping, she profiled us and made the process harder than it needed to be. If you want real customer service, skip Georgia Ave and head to the Bladensburg Rd branch. They're professional, kind, and actually live up to Enterprise's mission of caring for customers.

Wow. Where do I begin?…read more The car that I reserved was not available. In fact, there were NO CARS available. I spent 75 minutes waiting to see if another customer would be willing to switch with me after a car was made available last minute. During this whole time, the two Enterprise employees were *yelling* into their phones and screaming profanities (on personal calls, I think). This was all happening while three customers waited to be helped and the phone was continuously ringing and not answered. The employees both continued their personal conversations as they helped customers who had been waiting 15+ minutes, could not be bothered to stop (you could hear them say how much they hated work, how they refuse to help clean vehicles, complaint after complaint, talking about their weekend plans). When I finally received the car, it smelled of smoke despite the employee saying they had re-cleaned it. There were cigarette burns on the seats and sticky stuff all over the dash. All in all, I left the location 80 minutes after my scheduled rental start time. The employee promised to change my return time to 5pm on my return date, given the delays. During the rental period, I kept receiving texts that the car was due back by 1pm. I called the local branch and they kept hanging up the phone. After 25 minutes of this, I ended up calling the 800 number and they were not helpful either. (They put a "note" in my account of my call, but were unable to honor what the employee had promised with the 5pm return time.) A day into my rental, a dash light appeared. I fixed the tire pressure issue myself because, yet again, I was unable to reach anyone at the location. On the day of return, I made sure to return well before the original return time. I let them know about the dash light and then was reprimanded for fixing the tire pressure "because I should have called first". The car was inspected and she said I was good to go. I asked for a receipt (they had put a $300 hold on my credit card and by this time I had no faith in this location), but three more people had arrived and I was told I'd have to wait until everyone else was checked in. WTF. I did not receive a receipt until three days later. All in all, this was the absolute worst rental experience I've ever had. In speaking with three of the other customers, this location had also messed up their reservations. I was a previous corporate/weekly renter and have used multiple other companies including Hertz, Avis, Budget. I would never recommend renting from this location nor with Enterprise.