Carlos and Kurtis have both been a pleasure to work with in booking our reservation! Couldn't ask…read morefor better service, processing with pickup and returning. They really made our request hassle free which allowed our trip to get off to a great start! The car was in supreme condition, clean and met all our trip needs. Highly recommend Advance Car Rental if your local to the DMV area. We were also told they had more luxury vehicles available if we preferred which we may keep in mind next time!

My car broke down on a Sunday and to my dismay the usual car rental companies were closed. I found…read moreAdvance Car Rental through google and called the number provided and was very surprised at how quickly they responded to my message. The gentleman who called me back was extremely professional and very accommodating. I was also extremely pleasantly surprised at how reasonable the cost of the rental was and they even came and picked me up! Now that's white glove service! I can't say enough good things about this establishment and the staff... it so nice to know that I can pick up the phone at any time and they will come to my rescue. The level of customer service they provided was top-notch and I would recommend them to all my family and friends. A++

Clean cars, fast service, emerald lane was fabulous…read more Long line to exit during peak hours Easy to return Needs long tram/bus ride to get to and from terminals Plan for 15-30 minutes travel to location for pick up and drop off Walking is available through airport. Distance is approx 30-60 minutes

Danny at the Catholic University Enterprise location was the absolute best. Our experience did not…read morestart out great; however, when Danny got involved he provided us with excellent customer service. We will forever be Enterprise customers.

The two gentlemen helping me on Wednesday afternoon/ near closing provided me with the absolute…read morebest customer service I've ever received. Very kind and patient. The location is a little confusing, as well as the parking situation, but it isn't too bad if you take your time.

False accusations for car damage. False accusation that I did not return the car. For goodness sake…read moretake photos of EVERYTHING, and go rent elsewhere.

I had an amazing experience at Hertz thanks to Jamie! She was absolutely stellar from start to…read morefinish. Jamie explained everything in great detail, made the entire process smooth and stress-free, and provided top-tier customer service. It's rare to come across someone so professional, patient, and genuinely helpful. Thank you again, Jamie, for going above and beyond -- you truly made my experience exceptional!

The service here is terrible. In the last two months, I've rented two cars from this Hertz…read morelocation. Never again!! The first time I had to wait for a long time because there was only one person working the desk, but I got a decent car. The second time, there was a huge delay because they had promised too many rentals. I waited for an hour to get my car (still that one unfriendly lady at the counter); there was a super long line; and there were probably 5-6 other groups waiting for their cars. When I finally got the car, it smelled like smoke and a faint hint of marijuana. By then, I was late to my appointment and desperate so I took it. Overall, a terrible experience. Do not rent from this Hertz (or from Hertz at all). Note: somehow none of the other rental car agencies had large groups of people waiting around and desperate for a car. They did not have extra cars to rent, but managed not to overbook in such a massive way.

check in and check out was good and fast. Shannon was helpful with the car, and the other woman was…read morehelpful when I returned the vehicle.

Cars are rented with little gas and Avis doesn't refund if you return with a full tank. Ripping…read moreoff customers. Who can return the car with half a tank? They over charge you to fill the gas tank and don't refund if you fill the tank. Don't rent from this group of thieves

You are not guaranteed a car at this location. In fact, you have likely a higher than 50% chance of…read morenot having your car available. I've been a Hertz presidents circle or five star member for about 10 years now. This is by far the worst experience with a location that I've ever had. I've rented a car from this location 5 times. 3 out of those five times I was cancelled on day-of. One time they texted me one hour before the reservation started to let me know there's no car available, and the next two times I just showed up and there were either no cars available or only electric cars (sorry, I don't always have an hour to dedicate to charging. Isn't the whole point of renting a car the convenience?) If a rental car location has a less than 50% success rate of delivering cars when reservations are made, then maybe it shouldn't be open. Nothing is worse than making plans THREE TIMES and having to cancel them because once again, the car is not available for you. Just don't do it. You'll tell yourself " oh well, surely it can't be that bad." Yes, it's gonna be that bad. You're rolling the dice in seeing if you can get a car. 2 out of 5 stars for 2 out of 5 successful rentals seems fair to me.

I had a disappointing experience with SIXT that I think others should be aware of…read more I reserved a standard gasoline vehicle because I am not familiar with hybrid or electric cars. At pickup, I was told my vehicle was unavailable and was given an "upgrade," but it was not clearly explained that the car operated as a hybrid. When the car made no engine sound, I reasonably thought it was not working. I contacted customer service and was initially told to return the vehicle, which caused confusion and delay. Only later was I told it was functioning normally as a hybrid. Because of this lack of clear explanation and conflicting guidance, I missed a scheduled medical appointment. I contacted customer service multiple times and attempted to resolve the issue. The final resolution offered was a $15 voucher, which did not reflect the impact of the situation. This experience highlighted poor communication at pickup and inconsistent customer support. I would recommend that future customers ask very specific questions about the vehicle type and operation before leaving the lot.

Amazing Service. Mike and Shawn are the best. They will take care of you when no one else will …read more trust me.

Staff was unpolite, shouting slurs and bad words while telling anecdotes to each other. They…read moretreated me differently than the other customers of their same cultural group. They wouldn't accept a DC DMV-issued temporary license. I am always able to rent on all other rental companies; and AVIS website claims they accept temporary Driver's Licenses. (https://www.avis.com/en/customer-service/faqs/usa/requirement-for-renting) Good job! I'll make sure no one I know rents from AVIS

1. I reserved a week ahead of time because my car need repairs. When I arrived at the scheduled…read moretime, the only automobile available to rent was the largest 4x4 truck I have ever seen. It would not come close to fitting in my normal size parking spaces at work and home (I live and work in a Washington DC which parking space is always limited). I looked at the customer service agent in disbelief. He was not kidding. I had to wait over an hour for him to bring a car from another location...and he was not happy to have to do it. He was one of those "used car salesmen" types...sickeningly friendly - so insincere. 2. The car I was given seemed ok but neither he nor i noticed what had to have been a hairline crack in the back windshield because when, a couple of days later, I shut the door and stepped on the brake to start the car (I had not yet touched the button to start the car, I had only stepped on the brake), the slight motion shattered the entirety of the back windshield. It was shocking to say the least. I returned the car and he refused to even speak to me about it, saying it was my fault. My insurance was charged WAY TOO MUCH for the windshield - over $700 - and I had to pay a $250 deductible. They actually made money on it!

Miss my reservation by five minutes and they told me that I can't get my car and they were nice…read moreenough to be inside the building and tell me during a holiday. They couldn't even help me get my reservation situated for another location. I will never use this location and now I'm recommending not to use Enterprise again.

After calling the Georgetown location to confirm my rental reservation for a minivan, I was told…read morethat this type of car can't be guaranteed. I was very worried that when I showed up to pick up the van in two days it would not be available. I needed the van to move my daughter out of her college dorm. Mesi was working and told me that she would call me as soon as the delivery of minivans arrived at the Georgetown location so that I could show up earlier to guarantee I got the van. She took my cell number and called me earlier the following day to let me know that she had a van for me! Mesi went above and beyond to make sure that my move went smoothly!

I have rented vehicles from Enterprise for years, regularly and consistently, for business travel…read moreacross the country. Because of that, this experience was especially surprising and deeply disappointing. I am very familiar with how Enterprise typically operates and this location fell far below that standard. The only difference this time was that the rental was through insurance, and I was treated accordingly. I rented a vehicle from this location on Friday through my insurance company. I called ahead to let them know I would be arriving later than originally planned and was given a confirmed pickup time of 1:30 PM. I arrived at 1:19 PM, within that window, and was told my reserved vehicle had already been given to someone else. I was then told I had been called about this, which was untrue. No call was made. Rather than being offered a comparable replacement to my insured vehicle--a 2018 Chevy Equinox I was only offered two options: an electric vehicle or a Honda Civic. Neither is equivalent to the SUV my insurance was paying for. This was despite there being other comparable vehicles visibly available on the lot. The electric vehicle I was handed smelled strongly of smoke and was poorly cleaned. I was told it had only 30 miles of charge and would require eight hours to recharge, yet no instructions were provided. Once driving, it became immediately clear that the remaining charge equated to about 27 minutes of drive time, which was not enough to reach my mechanic and return home. The vehicle would have stalled somewhere on the road, leaving me stranded with no knowledge of how to recharge it. This created a serious safety issue, as I am responsible for transporting my son, sister, and mother. Being sent off in an undercharged electric vehicle with no guidance was not just inconvenient it was dangerous. When I returned the vehicle immediately upon realizing this, I was then offered a Honda Civic, again not equivalent. No apology was offered for the misinformation, the lack of preparation, or the fact that I watched an equivalent vehicle being rented to someone else during this interaction. No solutions were provided. I canceled the insurance rental at this location. However, the branch failed to properly close out the rental. Had I not personally contacted my insurance adjuster twice to create a documented timestamp, it would have appeared as though I had rented a vehicle when I did not. As a long-time Enterprise customer who rents frequently for business, this experience was shocking. I will never return to this location, and I strongly recommend that anyone renting under insurance avoid this branch entirely.

My experience at the Enterprise location at 2301 Bladensburg Road, NE this morning was extremely…read moredisappointing. I reserved a compact vehicle the night before and informed the representative that I would arrive at 7:30 a.m. when the branch opened. At the time of the reservation, there was no indication that this would present any issues. Upon arrival, however, I was informed by the Enterprise representative, Mr. Danny Calder, that no compact cars were available and that only a Jeep remained on the lot. Although I was told I could take the Jeep at the same rate, I expressed concern regarding the comfort and practicality of driving a much larger vehicle. I also explained that if I was not comfortable with the Jeep, I would return to exchange it for the compact car I originally reserved. Throughout the interaction, Mr. Calder was noticeably nonchalant, impatient, and unprofessional. When I inquired about the 15% discount for rentals over three days--something I was instructed to request when making the reservation--he stated that he would need to cancel and rebook my reservation because it was "booked online." I clarified that I had spoken directly with a representative the night before and had not booked anything online. When he requested my ID and insurance, he handled the documents in a manner that appeared hesitant and uncomfortable, which further contributed to the unprofessional tone. I also asked about the federal government discount that I have consistently received in the past. He initially stated that they "don't do that," which is incorrect, and only applied a 5% discount after I presented my federal government ID badge.Despite having a reservation for an early pickup, I still had to wait for the Jeep to be cleaned, causing additional delays. This undermines the purpose of reserving a vehicle in advance to ensure a timely and efficient pickup. Overall, I am extremely dissatisfied with the lack of professionalism, the failure to honor my reservation, the inadequate discount, and the overall customer service I received. Additionally, Mr. Calder did not assist with adjusting the seat or demonstrating basic vehicle functions--assistance that the Pentagon Police ultimately provided when I arrived at work. These are tasks that should have been addressed at the time of pickup but were not. This experience could have been handled far more effectively, and this location has significant room for improvement.