I had an outstanding experience at the Enterprise location on Heritage Road in Bowie, Maryland…read more From the moment I walked in, I was warmly greeted and directed to an available agent, setting the tone for a great customer experience. Ryan provided exceptional service from start to finish. Since my vehicle had just gone into the repair shop, I wasn't having the best day, but Ryan's professionalism, calm demeanor, and efficiency immediately put me at ease. He explained everything clearly, found me a vehicle comparable to the one being repaired, completed the paperwork quickly, and emailed my rental agreement before I left. I was back on the road in no time. When I returned the vehicle, the excellent service continued. Manager KD Corbin met me in the parking lot, noticed every parking space was full, greeted me with a smile, and helped direct me where to park. We even shared a quick laugh when I jokingly asked if he could read sign language because my window was still up. Once inside, he explained the return process, completed the vehicle inspection on his tablet in just a few minutes, and had everything wrapped up quickly. Since I needed a ride back to the dealership, he immediately arranged for the courtesy shuttle without me having to ask. Excellent customer service is becoming harder to find, which makes experiences like this stand out even more. Ryan, KD Corbin, and the entire team at this Enterprise location provided a professional, efficient, and genuinely friendly experience. I highly recommend this location and will gladly rent from them again.

I am extremely disappointed with my recent experience with Enterprise. This rental was needed…read morebecause our vehicle was totaled in an accident that was not our fault, and we were already dealing with the stress and inconvenience of losing our vehicle. During the rental period, the key pod accidentally came off the key ring and was lost somewhere in our neighborhood. We immediately contacted Enterprise and even drove to the rental location to try to resolve the issue. We were told they did not keep spare keys available and that we needed to contact roadside assistance. Roadside assistance explained that we had until the end of our rental period to locate the key pod and return it without being charged the replacement fee. We followed those instructions, and the very next day we located the key pod. Enterprise arranged an Uber for us to travel to a 24-hour Enterprise location to get another rental vehicle. This process took approximately five hours of our time and caused additional stress and inconvenience during an already difficult situation. We returned the vehicles three days earlier than required because we purchased a replacement vehicle. Despite returning the rentals early and locating the key pod, Enterprise still charged us $227 plus tax for the key fob replacement. I am extremely disappointed that Enterprise did not take the circumstances into consideration. We were already dealing with the aftermath of an accident that was not our fault, and instead of receiving understanding and support, we experienced additional frustration, wasted time, and unexpected charges. I expected better communication, customer service, and consideration from Enterprise. This entire experience was very disappointing, and I hope Enterprise reviews how situations like this are handled in the future. Customers going through stressful circumstances deserve better.

I made a reservation with AVIS, and apparently that word means something very different to them…read morethan it does to the rest of us. When I arrived, ready to pick up the car I had reserved, I was told they didn't actually have one available. I couldn't help but feel like I had walked straight into that Seinfeld episode where Jerry says, "You know how to take the reservation, you just don't know how to hold the reservation... and that's really the most important part." I was told there were no cars available at any AVIS locations--except maybe the airport. "Maybe." Not exactly reassuring. I was told they had attempted to call me ahead of time to let me know (despite the emails I continued to receive confirming my reservation), I actually checked my incoming call log just to be sure, not a single call from them. No missed call, no voicemail, nothing. So I don't know what happened there. If reservations don't guarantee a car, what's the point? This wasn't just inconvenient, it completely disrupted my plans. I'll give them 1 star (because I have no other option) and to be fair, the staff members I spoke with were at least polite when delivering the bad news. And honestly, this seems like a failure on the company's end, not the individual employees who had to deal with the situation. Would NOT recommend. Enterprise would NEVER, I'm sticking with them for here on out.

Reserved a Ford Expedition a week ahead for a corporate rental at Avis (Bowie, MD). Day of pickup…read morethey called and said only a Suburban was available--and it would be 3 hours late. When I arrived, the SUV was disgustingly dirty, only 3/4 tank, smelled damp, and had issues (dirty windows/glare at night, no washer fluid, dead USB/power plugs, CarPlay kept crashing and I had to restart the vehicle to use maps). No real effort to fix anything--just excuses and "partial reimbursement" for a car wash because they "don't have a car wash." Returned it at 1/2 tank and they charged me $51 to bring it to 3/4. Zero customer service. I spent $751 and shouldn't have had to wash the vehicle or fight over basic stuff. Taking my company account elsewhere. Would not recommend.

Oh boy where do I start. The lady running the place has her hands full. Just her and five people…read morewaiting for a rental. The first car she took me to was dirty and she realized it. Gave me a second car that needed air in one of the tires. To top it off the car had been smoked in and the car wasn't treated. I ended up taking the car because I felt bad for the people waiting. So I'm driving around in a car that smells like smoke. Lucky me. I have needed rentals lately and I've discovered that the smaller places don't have a way to wash the car. So you get what you get. Avoid sadly.

Customer service was on point, the vehicles were clean. I was in and out within 10 minutes!!read more

Every person that works in this car rental office is absolutely amazing, phenomenal, very helpful,…read morevery understanding. They're willingness to show up and help is absolutely amazing. They answer the phone in a timely manner. I would recommend and will be using them again when I come back out here.

Terrible customer service and reservation management. On September 10 I made a reservation for a…read morecar in the class Mercedes CLA, BMW 2-Series or similar for a 1,000+ mile road trip. I usually drive a mid-size SUV and thought it would be fun to rent a premium car. Pickup was planned for September 17 at 3:30 PM - a full week for Enterprise to plan accordingly. When I arrived, they did not have a car in the reserved class and I was offered a minivan. A minvan! How is that even comparable? The service rep told me (and other customers he helped while I was there waiting) that they can only rent based on what is returned to them. Then why bother making a reservation for a specific class? There was plenty of time between my reservation and pickup date for them to note they would not have the class I reserved and contact me. I even made the pickup for later in the day with the thought that they would review their reservations that morning and ensure a car was available in the class (e.g., through exchange with another location). If not available, why not contact me given the disparity between the desired class and what they had available? While I waited the service rep said his manager was reaching out to other locations to see if they could get the car class. After waiting 30+ minutes I had to leave for an appointment and the service rep said he would let me know. He did not. No call. No follow up whatsoever. While the location if convenient, it's a "you get what you get" approach. If what you get is important, make the trip to the airport instead.

I was really nervous to go to this location based off of the other reviews and I am glad that I…read moreread them. I knew from the other reviews that the location was located within the dealership and the signage made it pretty clear where to go. I had no trouble finding the location and upon entering the office, Lily waved me in and was immediately helpful. I provided my drivers license and credit card and she had me on my way very quickly. Customer service was top notch and she even wished me a belated happy birthday when she saw that it was the same week. My rental vehicle was very nice and comfortable. It was half full and this was notated on the agreement and that is how I returned the vehicle. I had no issues and Lily even was there on Monday and asked me how everything went. I was very pleased with my car rental experience and would rent here again. This is not an airport, do not expect the experience to be like an airport. Great Value, great customer service, and great vehicle!!

Went to pick up an SUV that we booked two weeks ago to take my son to college. Arrived at Hertz at…read more9:30am to find the building closed and other customers waiting. The office is supposed to open at 9am. Called the hertz customer service number and were told "sorry...not sorry". So we hopped across the street to Enterprise and thankfully got a vehicle. Save yourself time and frustration and go to Enterprise instead.

We had a small emergency that required us to rent a car today. Gentleman running this business in…read morethe Holiday Inn was efficient, accommodating, and professional. Thank you for all your help today

Mr. Johnson doesn't play. He tells you the most economical way to fix your auto-body problems and…read morethen takes care of everything as promised.

The FIRST, SECOND, THIRD, FOURTH & FIFTH place I recommend anybody to go to for auto body work…read more I guess I should feel some kind of way that I've done so much business with him (I'm a great driver, I SWEAR!...just kinda...unlucky lol)... I suggest going to the shop for a convo vs calling because he DOES do a LOT of business & the personal touch goes both ways in terms of getting what you need. Tell him I sent you & he'll say, "AGAIN??..." and then proceed to look out for you.

Best car rental location in Annapolis. Service is outstanding. Will always rent from this location.read more

This was terrible. I was paying something like $1100.00 for rental for 2 weeks and 6 days. I…read morecomplained to Avis and they credited me $246. The car was dented on the drivers side and given to me dirty and a slow leak on front drivers side tire. In spite of all this I was pleased with their credit to make up for the inconvenience. Plus they gave me a cupón for the rental on my next car at $50 a day for up to a full size car. Thank you Avis.

Great customer service and communication. Price is reasonable and have many options available of…read morevehicle. Information from Maps We are Available 7 days a week, -valid Drive License is needed to rent, -full Coverage Rental Insurance Available Await your rental, -your personal Full coverage insurance also accepted, -Refundable security Deposit, - Free Roadside Assistance, - unlimited Mileage, - Free Use of Child Seat, - Free Additional Drivers, - Young Rental Fee Waived, - 10% off Prepaid Gasoline/Fuel,