I received exceptional service during my recent rental experience at the Bowie location. From the…read moremoment I made my reservation to the return of the vehicle, the team demonstrated professionalism, friendliness, and a genuine commitment to customer satisfaction. Special thanks to Mr. Long, and Mr. Corbin, who went above and beyond to ensure my needs were met and made the process smooth and enjoyable. The vehicle was in excellent condition, and the entire experience truly exceeded my expectations. I will definitely recommend Enterprise Rental Car located at 16300 Heritage Blvd, Bowie, MD 20716 to friends and family, and I look forward to renting from you again in the future.

My car broke down and I needed a rental while it was repaired. This location was open on Sunday…read morewhile many others were closed. The process to pick up and drop off were incredibly quick and efficient. All associates were kind and helpful. I would definitely use this location again if I needed to do so.

I made a reservation with AVIS, and apparently that word means something very different to them…read morethan it does to the rest of us. When I arrived, ready to pick up the car I had reserved, I was told they didn't actually have one available. I couldn't help but feel like I had walked straight into that Seinfeld episode where Jerry says, "You know how to take the reservation, you just don't know how to hold the reservation... and that's really the most important part." I was told there were no cars available at any AVIS locations--except maybe the airport. "Maybe." Not exactly reassuring. I was told they had attempted to call me ahead of time to let me know (despite the emails I continued to receive confirming my reservation), I actually checked my incoming call log just to be sure, not a single call from them. No missed call, no voicemail, nothing. So I don't know what happened there. If reservations don't guarantee a car, what's the point? This wasn't just inconvenient, it completely disrupted my plans. I'll give them 1 star (because I have no other option) and to be fair, the staff members I spoke with were at least polite when delivering the bad news. And honestly, this seems like a failure on the company's end, not the individual employees who had to deal with the situation. Would NOT recommend. Enterprise would NEVER, I'm sticking with them for here on out.

Reserved a Ford Expedition a week ahead for a corporate rental at Avis (Bowie, MD). Day of pickup…read morethey called and said only a Suburban was available--and it would be 3 hours late. When I arrived, the SUV was disgustingly dirty, only 3/4 tank, smelled damp, and had issues (dirty windows/glare at night, no washer fluid, dead USB/power plugs, CarPlay kept crashing and I had to restart the vehicle to use maps). No real effort to fix anything--just excuses and "partial reimbursement" for a car wash because they "don't have a car wash." Returned it at 1/2 tank and they charged me $51 to bring it to 3/4. Zero customer service. I spent $751 and shouldn't have had to wash the vehicle or fight over basic stuff. Taking my company account elsewhere. Would not recommend.

Oh boy where do I start. The lady running the place has her hands full. Just her and five people…read morewaiting for a rental. The first car she took me to was dirty and she realized it. Gave me a second car that needed air in one of the tires. To top it off the car had been smoked in and the car wasn't treated. I ended up taking the car because I felt bad for the people waiting. So I'm driving around in a car that smells like smoke. Lucky me. I have needed rentals lately and I've discovered that the smaller places don't have a way to wash the car. So you get what you get. Avoid sadly.

Customer service was on point, the vehicles were clean. I was in and out within 10 minutes!!read more

I'm going to take this moment to give them their flowers because I've never had anything but great…read moreexperiences with them. Dealing with other rental places has taught me just how reliable Enterprise is! My "go-to" from here on out.

Thank you Crofton Enterprise, especially Kristina & Griffin!! They were so kind and accommodating…read moreduring a stressful point in time for me: having my own vehicle totaled in a car accident. Due to the amazing customer service, communication, and professionalism of Kristina and Griffin, I never once stressed over the rental experience, despite needing to adjust and extend my rental reservation multiple times. I am very grateful to have rented a vehicle here.

Went to pick up an SUV that we booked two weeks ago to take my son to college. Arrived at Hertz at…read more9:30am to find the building closed and other customers waiting. The office is supposed to open at 9am. Called the hertz customer service number and were told "sorry...not sorry". So we hopped across the street to Enterprise and thankfully got a vehicle. Save yourself time and frustration and go to Enterprise instead.

They are well meaning. But, the car selection and quality are subpar. (Half the cars were not…read moredrivable due to safety issues, repairs needed, smells, etc) They tried really hard to help us choose a nicer car, but there were no options. Drop of was easy, pickup took about an hour. Great staff, sad that had such low quality cars to work with.

We had a small emergency that required us to rent a car today. Gentleman running this business in…read morethe Holiday Inn was efficient, accommodating, and professional. Thank you for all your help today

The FIRST, SECOND, THIRD, FOURTH & FIFTH place I recommend anybody to go to for auto body work…read more I guess I should feel some kind of way that I've done so much business with him (I'm a great driver, I SWEAR!...just kinda...unlucky lol)... I suggest going to the shop for a convo vs calling because he DOES do a LOT of business & the personal touch goes both ways in terms of getting what you need. Tell him I sent you & he'll say, "AGAIN??..." and then proceed to look out for you.

Doug Johnson makes having a car accident a pleasant experience! Not only is he warm and…read morepersonable, he knows his stuff. He is computer savvy as well as a great mechanic. He knows how to communicate with all of the insurance companies and he gets the job done fast. There's not a car that he doesn't know about. And he knows how to get manufacturer parts quickly. He makes you feel like part of the family. We were very happy to meet him and do business with him.

Best car rental location in Annapolis. Service is outstanding. Will always rent from this location.read more

This was terrible. I was paying something like $1100.00 for rental for 2 weeks and 6 days. I…read morecomplained to Avis and they credited me $246. The car was dented on the drivers side and given to me dirty and a slow leak on front drivers side tire. In spite of all this I was pleased with their credit to make up for the inconvenience. Plus they gave me a cupón for the rental on my next car at $50 a day for up to a full size car. Thank you Avis.

Great customer service and communication. Price is reasonable and have many options available of…read morevehicle. Information from Maps We are Available 7 days a week, -valid Drive License is needed to rent, -full Coverage Rental Insurance Available Await your rental, -your personal Full coverage insurance also accepted, -Refundable security Deposit, - Free Roadside Assistance, - unlimited Mileage, - Free Use of Child Seat, - Free Additional Drivers, - Young Rental Fee Waived, - 10% off Prepaid Gasoline/Fuel,