I bought two livingsocial vouchers for my parents to use. The deal's fine print explicitly states that the voucher is valid on weekends. However, my mother just called Kayak Annapolis and they will not allow her to book. They told her it isn't valid on weekends.
They refuse to compromise and honor the deal. This is a disreputable business. I am very displeased and will never use their services again.
UPDATE: I talked to livingsocial and the problem isn't that the voucher is invalid on weekends, it's that all the weekends on which it is valid are booked (as indicated by two reviews previous to this one).
I emailed Kayak Annapolis to complain. They refuse to compromise AT ALL. Most companies will allow you to book an appointment that takes place after the expiration date, as long as you actually call to book prior to the expiration date. Not these guys. They made it very clear that anyone who purchases a 50% off deal is a second-class customer who doesn't deserve the same level of service as full-paying customers.
"The reason why we don't allow a different time is because we need to leave those tours open for full paying customers, so we can stay in business. We love giving deals out but there has to be some limitations (subject to availability) to that deal to make it 50% off. People get angry when they buy a 50% off voucher then can't use exactly when they want, because it is a first come first serve deal and they have to come when there is availability."
I understand that they are a small business and they need to make smart financial decisions, so if all their appointments get booked up by 50%-off customers, that's not good for business...But that just means they can't afford to offer as many 50% off deals as they do. It is a poor business model to have it built in that they can't offer full service to all customers.
In the end, 20 minutes of complaining on the phone to livingsocial got me a refund. For anyone thinking of buying a living social voucher to book a kayak trip, either be prepared to book several months in advance, or do NOT buy. They won't be able to provide you with any service (if you work Monday to Friday). For anyone who wants to pay full price, well, the other reviews indicate that you will be very happy with your experience. read more