Terrific staff and service. Would give higher stars, but the website did not make it clear that I…read moreneeded to bring my own EZpass transponder. Hey, corporate, give these people a raise and fix your website!!!

I remember this "location" when it was two blocks further down the road. At that time, I would not…read morehave even given them zero stars. But now, the new team at the new location on West Street are great. I had had a terrible experience with a different rental company when I walked into Enterprise on West without a reservation for help. Christina was so professional and friendly. In less than 10 minutes, I had a competitive rate for the same class vehicle I previously had tried to rent. Zero hassles with the insurance. Quick service. What a relief! I'm so glad I have my go-to spot now. Thank you Team West Street!

Absolutely the worst car rental experience I've ever had. I would not recommend this company…read more The vehicle was dirty, sticky, and clearly had not been properly cleaned before pickup. After only one day and less than 40 miles of driving, the check engine light came on. I immediately contacted customer service and was told I could return the vehicle. Since they didn't have another SUV available, I planned to rent from another company. The biggest issue was the lack of customer service and accountability. I prepaid for 5 days but only had the vehicle for 1 day, and I was not refunded for the unused rental period. Customer service told me they would open a claim for a refund, but that never happened. When I spoke with the counter staff, I was told there was nothing they could do and that it had to go through customer service -- who then failed to follow through. I paid for a service I was unable to use and was left with no resolution. Poor communication, poor customer service, and an overall awful experience. Do yourself a favor and rent somewhere else.

By far the best rental car company I've ever experienced. Customer service and quality of the…read morevehicle and price were better than any other place I've rented a vehicle. Only regret is I'd never rented a vehicle from them before. I'll only rent from this company moving forward. The staff is amazing.

I rented from Hertz because their last minute online rate for a full-size vehicle was better than…read moreEnterprise. Should have paid more and gone to Enterprise. This location of Hertz does not have a good selection of vehicles and the cars they have are not well maintained. The Camry they gave me had almost bald tires and on our way back from Atlanta to Maryland, one of the tires blew out on 85N, in the middle of nowhere, about 60 miles from Richmond. It was raining and cold and just starting to get dark and our phones barely had network. Decided to quickly change the tire rather than call roadside assistance since that would take about an hour, at least. Guess what I found when I pulled out the spare? It had no air in it, zero, nada..nothing at all! Even if I had called AAA, they wouldn't have been able to change the tire cos the spare tire had never been checked by the ever diligent Hertz reps who are oh so busy. Called Hertz roadside assistance and they sent a tow truck about an hour later. We were towed to the nearest airport location i.e Richmond International for an exchange. Several hours later we were on our way back home. Must add that the friendliest and most helpful person through all of this was the tow truck driver (Donny). The Hertz reps in Annapolis and Richmond acted like this happens often and they couldn't care less. Stuff happens is what the rep in Annapolis told me. Lesson learned..check the spare before you rent a car from anywhere.

This location was the worst. I had to rent a car while being in a conference for work in Annapolis,…read moreMD. The original quote to have the car for 3 weeks was 600.00 dollars from Hertz corporation and was told the night prior that it was ok to drop it off from my original Hertz location. (NOT TRUE). When I dropped the vehicle off at 7:30 am, in which they took the car. That Chevy TAOS was not worth it and it was in the winter months of SNOW and Slush. These kids were stealing and breaking into cars in Maryland. I was over it. I was charged for 10 weeks and not 3 weeks. My debit card was charged over $2,594.13. Never again! Every day since I left that car at that trailer park in Annapolis. I was over charged. If I knew that was going to be the case I would of driven it back to the original location in Baltimore but I'm only one person. I had a child (under 25) scream and raiser her voice at me during a legal conference.

If I could leave zero stars for this company I would. This was a terrible experience that I had to…read moreencounter. I was provided with the wrong equipment, told it would be made right, and after I paid and everything was final, they did not take care of me. They said I would have to go through customer service. The customer service is unprofessional and actually hung up on me. It was incredibly hard to even get a hold of them. Do not listen to them when they tell you you cannot handle anything until after you've made the final payment. They will not take care of you! They just want to get your money and then they're done with you. If something is not right, do not follow through with it!

poor customer service. waited over 40 minutes to get my vehicle. no discounts were offered or…read moreapologies. they also nickel and dimed me on the gas gauge between 7/8 and the Full tank. I was told i would be charged $30.00 if I didnt top it off. I will not use Budget ever again and would avoid this location if you are looking at renting from them.

Made my reservation on line, showed up The next day. Car was…read moreready and waiting. We were unsure if we would need it for more than one day, and we're told no problem, just call in the morning and your good to go, and at the same bargain price, made me happy. The gentleman behind the counter was extremely helpful. If we need another rental in Annapolis, this will be our pick, thanks!

I have rented cars at this location a few times over the last couple of years and have always been…read morepleased with the service. Donnell have always been helpful and have been able to accommodate with the vehicle I needed.

Just do a thorough walk around of the cars as this very low lit venue. People are nice.read more

Was given a car with expired inspection and got a ticket. Asked three times and was told "no…read moreproblem. We'll take care of it". Then it was billed on my credit card and they would not remove it. Complete BS.

Best car rental location in Annapolis. Service is outstanding. Will always rent from this location.read more

This was terrible. I was paying something like $1100.00 for rental for 2 weeks and 6 days. I…read morecomplained to Avis and they credited me $246. The car was dented on the drivers side and given to me dirty and a slow leak on front drivers side tire. In spite of all this I was pleased with their credit to make up for the inconvenience. Plus they gave me a cupón for the rental on my next car at $50 a day for up to a full size car. Thank you Avis.

I have worked in corporate America as a CFO for almost 17 years, and then I decided to branch off…read moreto own my own company. I've dealt with many vendors, and had to make plenty travel arrangements through the years; but this place has THE BEST customer service ever! Nahman Zubair treats his customers like family! I would recommend this place to everyone and anyone that wants that old school customer service, where the customer is treated so well no matter what! I had so many problems (personally) and Nahman made everything so smooth and so kind to me. He was kind not knowing I'm and influencer on social media and now I'm going to give him reviews everywhere I can and give him a huge shout out on all my platforms. Anytime I ever have to rent again, I don't care where I am...I will be coming back to this specific location. It's hard to find customer service like this anymore. Thank you Nahman!

Unethical business - calls me an hour before my pick up time and and hour before they close…read more Informs me they don't have my car but they have a comparable one available for a $400 upgrade fee in addition to the original $400 fee to be paid. They closed my reservation as if I picked up my car so when I called headquarters, headquarters couldn't help because the reservation was opened then closed meaning my reservation was cancelled and I didnt have an existing reservation for them to assist with. This location is shady and unethical. You are better off going somewhere else. Honestly, Avis should shut down this location and Costco should remove them as a car rental option. Buyer beware!!!!!!!!

Over the past few decades my insurance company (USAA) always recommended this shop. Body repairs…read moreand paint jobs were always top of the line. Last year, a perfect job was done installing body side moldings on a new Mazda CX5. That same car brushed under a tree branch (oops) and scratches resulted on the roof. Fortunately a staff member rendered an opinion that the scratches could possibly be removed by using a liquid lacquer. And, he did what was needed, easily. Wow, was I impressed. Moreover, there was no charge. I am greatly appreciative and strongly recommend this shop.

Wow. My husband scheduled an estimate this morning about some minor body damage. He had tried to…read morework on the scratches by himself but that made it more noticeable. John Brady took his time to assess the situation and then went WAY above and beyond to work on the two spots for about 15 minutes. When he was done, the scratches were barely noticeable. I was blown away with this level of customer service. Excellent & honest businesses are rare these days.