Cancel

    Open app

    Search

    Enterprise Rent-A-Car

    2.8 (38 reviews)
    Closed 8:00 am - 6:00 pm
    Updated 1 week ago

    Enterprise Rent-A-Car Photos

    From this Business

    You might also consider

    Recommended Reviews - Enterprise Rent-A-Car

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    This was AFTER pulling the larger pieces out of the back...
    Charlie V.

    I have rented vehicles from various rental car companies across the country. This location was the worst I have come across. When I picked the vehicle up, I was greeted by three "children" who didn't know a thing about professionalism. I wasn't aware that Enterprise is now ok with renting vehicles with an empty tank. I asked about this and in a condescending manner was told "It says empty right there on the invoice, just bring it back empty." I open the rear hatch door to the vehicle and there are leaves and branches throughout and the entire floor is covered in dirt. I'm appreciative that you washed the outside of the car, but honestly... I'm looking to load luggage into the back of the car and hit the road-- Now, I have to clean and vacuum it. Thanks a lot... When I return the vehicle, the manager says, "Hey bro, let me help you return the vehicle, just hang on one minute." Ten minutes goes by as he is outside BSing with another customer. Also, who calls a customer bro when they don't know them? Straight up unprofessional and incompetent in my opinion.

    Cargo van. Monstrous but surprisingly easy to drive and handle.

    See all

    2 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Great experience here the staff was friendly helpful and accommodating. Highly recommended.

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Amy N.
    0
    12
    0

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Business owner information

    Photo of Enterprise R.

    Enterprise R.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of J.D. N.
    147
    47
    186

    5 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ted ..
    7
    55
    17

    7 years ago

    Very very disappointed with this location. Lindsay needs training in customer service

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tracy C.
    62
    39
    10

    11 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    This office is excellent when it comes to service. Their cars are always clean and they are always on time. A pleasure to do business with.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kylee M.
    435
    31
    14

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jon W.
    61
    5
    0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    16 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    We were very fortunate to have Cori pick us up and get us in our car. She is one if not the best agent I have ever had. Thank You Cori!!!

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Jane S.
    150
    2
    0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Business owner information

    Photo of Enterprise R.

    Enterprise R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Business owner information

    Photo of Enterprise R.

    Enterprise R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Business owner information

    Photo of Enterprise R.

    Enterprise R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tom S.
    85
    3
    0

    11 years ago

    Great customer service. I use Enterprise whenever I rent a car.. thank you all in Crofton.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Business owner information

    Photo of Enterprise R.

    Enterprise R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Business owner information

    Photo of Enterprise R.

    Enterprise R.

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Ana H.
    1
    15
    1

    11 years ago

    Business owner information

    Photo of Enterprise R.

    Enterprise R.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Business owner information

    Photo of Enterprise R.

    Enterprise R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Enterprise Rent-A-Car

    Can you bring me to your shop, I live 2.2 miles away?

    Thanks for your question, Tim. You may find details regarding our free pick-up service at https://www.enterprise.com/en/help/faqs/pick-up.html. Thank you. - Lisa S

    Don’t See Your Question? Ask Away!

    Review Highlights - Enterprise Rent-A-Car

    Great experience with Manager Ian and his crew.

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Avis - Chip in the windshield. Wanted them to know it didn't happen when I had the car.

    Avis

    2.5(19 reviews)
    5.4 mi

    I made a reservation with AVIS, and apparently that word means something very different to them…read morethan it does to the rest of us. When I arrived, ready to pick up the car I had reserved, I was told they didn't actually have one available. I couldn't help but feel like I had walked straight into that Seinfeld episode where Jerry says, "You know how to take the reservation, you just don't know how to hold the reservation... and that's really the most important part." I was told there were no cars available at any AVIS locations--except maybe the airport. "Maybe." Not exactly reassuring. I was told they had attempted to call me ahead of time to let me know (despite the emails I continued to receive confirming my reservation), I actually checked my incoming call log just to be sure, not a single call from them. No missed call, no voicemail, nothing. So I don't know what happened there. If reservations don't guarantee a car, what's the point? This wasn't just inconvenient, it completely disrupted my plans. I'll give them 1 star (because I have no other option) and to be fair, the staff members I spoke with were at least polite when delivering the bad news. And honestly, this seems like a failure on the company's end, not the individual employees who had to deal with the situation. Would NOT recommend. Enterprise would NEVER, I'm sticking with them for here on out.

    Reserved a Ford Expedition a week ahead for a corporate rental at Avis (Bowie, MD). Day of pickup…read morethey called and said only a Suburban was available--and it would be 3 hours late. When I arrived, the SUV was disgustingly dirty, only 3/4 tank, smelled damp, and had issues (dirty windows/glare at night, no washer fluid, dead USB/power plugs, CarPlay kept crashing and I had to restart the vehicle to use maps). No real effort to fix anything--just excuses and "partial reimbursement" for a car wash because they "don't have a car wash." Returned it at 1/2 tank and they charged me $51 to bring it to 3/4. Zero customer service. I spent $751 and shouldn't have had to wash the vehicle or fight over basic stuff. Taking my company account elsewhere. Would not recommend.

    Photos
    Avis - Handle piece missing

    Handle piece missing

    Avis - Old food left in the car which was causing the rancid smell.

    Old food left in the car which was causing the rancid smell.

    Avis - Oil level.

    See all

    Oil level.

    Threesome Auto Center - My new 2013 Impala LTZ thank you Richard!!!

    Threesome Auto Center

    3.0(6 reviews)
    2.2 mi

    I live 2 miles away and have never been here until this past issue with my car…read more They did amazingly fast work for a wrecked and nearly totaled car. There was one issue where a part went bad as we opted for used and it was replaced with a new part free of charge. To me it seems as though they are trying hard to make customers happy and are working to gain the respect of this community. They seem to work on quite a few cars and sell quite a few as well. I have not purchased a car here but came close with my car being so bad off. But we opted to fix and see if we can make it another 2 years with our current vehicle

    Gave this place a chance, despite warnings from other reviews…read more First red flag was that the vehicle I purchased was advertised as a 2009 vehicle with only around 190,000 miles on it. (screen shotted it for use as evidence in court) Upon purchase, on the spec sheet it was actually a 2008 vehicle with over 220,000 miles on it. Pretty shady bait and switch. This is the kind of stuff judges fume over. Second red flag was that I had asked if anything was wrong with it. I was told that apart from needing a new battery and the fact that the alternator was just switched out, there was absolutely nothing wrong with it at all and everything worked. I trusted what I was told being that the person selling this was a very experienced mechanic. I shouldn't have trusted him. So lets get started with what was wrong: 1. The key I was provided starts the engine, but is a different key from the driver door. (either the door got swapped or the ignition lock) I can't lock and secure my vehicle without locking myself out. Costs $200-$300 to have a new key made by a locksmith. Pretty major thing to leave out of the description if you ask me. 2. The belt in my vehicle shred apart in one day. One day. He tried to make good and not leave me stranded in the middle of nowhere, and replaced it with another incorrect belt that shred apart on the second day. 3. The leads for the second battery were no good. 4. The interior lights still do not work despite telling me he knew it worked and that all it needed was a new battery. 5. There was a flat tire on the vehicle that he told me he would replace because it had a leak. He didn't replace it. He simply patched the hole and slapped the same tire with some dry rot right back on in front of me. 6. The loading ramp on the vehicle does not work. At all. Had an electrician and mechanic inspect it... The entire electrical system powering it is completely defunct. 7. He had claimed all the fluids were checked and refilled. The power steering fluid was nearly empty. 8. The side view mirror on the passenger side is essentially useless and makes changing lanes a risky and dangerous task. It took a 20 year old mechanic with two years experience only ten minutes to spot these flaws, yet the mechanic with a lifetime of experience who has a business repairing vehicles to sell them somehow "missed" all this and decided to sell it to me in its condition, even going as far as risking my life just for a profit. Wanted to like the guy, seems like a stand-up citizen... But the business ethic and vigilance exercised by his practice was abysmal at best. In short, I was completely ripped off and the only reason why he came to help me was probably because of him mentioning that he liked me and knew that I was getting ripped off so he didn't want it weighing on his conscience. I'd easily remove this 1-star review if he made it right and compensated me for the hell he put me through, but as of now my family is in the middle of collaborating with our U.N lawyer to file a lawsuit on his business. I was wise enough to document all of his claims to be used as evidence against him. I drove 4 hours to get ripped off, it only makes sense for him to have to drive 4 hours to NY to attend court proceedings. Even if I don't win, it'll be nice to know he'll likely have to make two round trips just to show up to court. Do not trust this business. Trust the other one star reviews here.

    Photos
    Threesome Auto Center - Spare time

    Spare time

    Threesome Auto Center - Cars that have been sold

    See all

    Cars that have been sold

    Enterprise Rent-A-Car - carrental - Updated May 2026

    Loading...
    Loading...
    Loading...