Ok the place is well located close to motorway links
Plenty of parking
Looks nice outside
Then you go inside- I've been around 8 times and every time, lunch, dinner, midweek, weekend the place is like apocalypse now! Total mayhem
Go in wait to be seated .... You will either be pointed to a location with a "there's a table up there" or you will be sent to the adult wait to be seated section to again wait on a team member to come along and randomly point to an area
The food at the carvery is ok, the fish was terrible but the t bone steak is brilliant
The customer service really lets this place down
You sit at your randomly pointed at table if you can find it .... Then you order your meal at the bar .... Always a lengthy line up.... You order and then you go sit .... You don't ever interact with anyone again unless You want dessert ..... You have to again go line up at a different till this time
Either it's not manned or it is, it's a 50/50 if you are lucky enough to not be in a huge line but there isn't anyone at the till, don't expect the many team walking past or on the other tills/bar to even acknowledge you are there, go find the person for the till or even man the till themselves
Now their desserts are cheap and huge so out of 8 visits i always wanted dessert .... I only got dessert half the time as I usually give up due to the line, service or just because I don't understand why it takes so long to hand over a pre packed cheese cake me from a fridge (they call that cakeaway which isn't working as i rarely waste my time waiting) read more