Humberto was amazing very professional, helpful, friendly. He answered all my questions and made…read moresure I felt comfortable. Excellent customer service! I would definitely recommend him to anyone looking for a car.

Was in dire need of a new truck and the service there was absolutely outstanding my car salesman…read moreHumberto went above and beyond and spent all day basically for two days with me trying to find the right truck and I couldn't be happier with how it ended.

Bought our first hybrid with Carlos Moreno guiding us and listening to us all the way! One of our…read moremore pleasant leasing experiences thanks to Carlos. He did his very best to accommodate our needs on all levels. Happy to drive away with our CRV/Hybrid the same day thanks to Carlos. Everyone involved with the transaction was fantastic. Bob & Alice S.

Make this your first stop when looking for a new or used car! Carlos is amazing, no pressure,…read morelistens to what you can afford and is honest. I've never had such a stress free process when getting a car!

I had a tricky repair that Monterey did an excellent job tackling. I really apprecitated the…read morequality of work performed. Honestly, a couple of other shops didn't want to do it or didn't have the time, but Monterey Motor Cars got it done and got it done right. Not sure how else to word it, but I have no problem recommending them. The people are easy to work with and competent.

Like the old days. These gents were polite, professional, knowlegable and reasonable. They acted as…read moreif they care and actually want your business.

My Service Advisor Heather Semonish is outstanding. I trust…read moreher advice and her expertise and professional manner. She thoroughly explains and always explains in detail. Thank you Starling for having a professional and knowledgeable advisor such as Heather Semonish as part of your dealership, she is a true gem!!!

I deliberately waited until the transaction was completed before leaving a review because this was…read morean unusual GM replacement/buyback situation and I wanted to be fair. Unfortunately, the experience became increasingly stressful and disappointing. Roughly three weeks after I took delivery of my replacement Hummer EV, the dealership advised that there had been an error in the finance paperwork. I was eventually told by the dealership that credits had been double counted, which caused the amount financed on the original contract to be significantly understated. Over the following week I received numerous messages stating that the vehicle was unpaid, that the contract had been cancelled, and that the vehicle could be collected if the matter was not resolved. This was particularly stressful because the truck is essential to my business and I had already taken delivery, registered it and started using it for work. I ultimately returned to the dealership and signed corrected financing. The amount financed increased, the interest rate was higher, and I began a new 72-month payment schedule. GM became directly involved and reviewed the corrected figures with me while I was at the dealership. Unfortunately, that was not the end of the problems. GM subsequently confirmed to me in writing that the dealership had failed to return the repurchase paperwork after I surrendered my Sierra. GM advised that its disposition team had been contacting the dealership daily, and sometimes twice a day, from July 15 but did not hear back from them until August 4. Because the paperwork had not been returned, GM could not issue the payoff to Chase. I then received a demand from Chase showing my old Sierra loan as delinquent and was told that the delinquency would be reported to the credit bureaus if the payoff was not received. I had surrendered that vehicle weeks earlier and had absolutely no reason to believe the old loan had not been dealt with. GM eventually sent the payoff, but this created yet another completely avoidable period of stress and concern over my credit. There was also a separate issue with the portable EV charger. It was missing when I originally collected the Hummer -- the charger bag and other accessories were there, but no actual charger. This left me relying on more expensive public charging. I raised this before returning to sign the corrected paperwork and was told in writing that the dealership would provide a charger. It was overlooked during the finance correction, and afterwards I repeatedly asked for it to be shipped to me. I received no response. Management was also contacted. Eventually I was told they had a charger for me but would not ship it, so I made yet another trip to Stuart today specifically to collect it. What I was handed was a loose charging unit -- no bag, no packaging and no additional plug/adapter components. I texted Mike at the dealership asking where the other plug was because this was not how I understood the complete charging kit to be supplied. His response was: "All you have done is complain when I've done nothing but bent over backwards for you. I'm done. Have a great day." After everything that has happened, I found that response extraordinary. I appreciate that mistakes happen. What I cannot accept is the amount of time, stress, repeated trips, threats and chasing required to correct problems that I did not create, followed by being spoken to like this when I questioned whether an item that had been missing since delivery had finally been supplied completely. Throughout this process I cooperated with the dealership, returned when asked, signed the corrected financing once the issue was properly explained, and gave them repeated opportunities to resolve the remaining matters. At this point I have no desire to return to or deal with this dealership again.

We have my wife's 97 year old father living with us and wanted a good used Lexus RX350 that could…read moresupport a scooter lift. We were referred to Scott at this location. What made this transaction so unique was you tell him what you want and he finds suitable vehicles that are at various dealer only auctions, he tells you about each, and then you decide on one and he starts bidding to what he feels is the lowest fair dealer price he can get the car at. Remember, were talking dealer wholesale. He adds his commission and we got a car at thousands less then end user price. We ran a CarFacts check on the RX350 that he found and it was a single car owner with a meticulous service record. While this was really different, we came out way ahead of the game. I would highly recommend you contacting Scott and talking to him. It was a perfect solution and our new car is wonderful.

Bought a car while here on vacation and it make for a unique situation with it being in a state…read morewhere I didn't reside. Scott jumped through countless hoops to ensure the vehicle could return with me to Indiana. The vehicle is exactly as described and he was extremely professional and helpful. It ran great, had zero issues and was spotless when I picked it up. If there were any questions, he knew exactly where to go and what was needed. Definitely someone I'd bring future business to then next time I'm in the neighborhood!

Bottom line Wallace didn't waste my time! I've been looking for a car for my son. I went through…read moreTruecar got a few offers, went to Napelton hyundai which is closer to my home. ( they wanted to play what can I do to get you into this car today?) well how about DONT WASTE MY TIME!! I called Wallace because during Covid they helped me buy my Tuscon. Don't get me started about buying a car during Covid! Anyway Dev answered the phone took my information of what I was looking for. Brandon the manager called me back and gave me the bottom line in about 30 minutes. Since id already been getting quotes from truecar I was impressed by how quickly and efficiently he responded. Napelton the next day was rude about my quote saying they needed to see it in writing. Jason wilichinsky my salesman at Wallace made sure the entire buying process went smoothly. Ty Wallace you did it again!

I have been calling the finance department and leaving numerous messages for a call back, since…read morenobody ever answers that department, for the past two weeks. For some reason, I am unable to get a return call about my extended warranty. I deliberately did not purchase my new Hyundai from that location this time, for this very reason. I originally had a very good experience when I purchased my former Hyundai from them and no longer feel the same. This isn't rocket science, you are losing business every time this poor customer experience happens. You can do better Wallace, surely you can do better!

Christine was an excellent sales person. We got an excellent deal. I don't know why some people…read morehave left low feedback/review. I don't see any of these issues that are being mentioned. I highly recommend Christine in this dealership.

STOPPED AT SERVICE CENTER, SEPT,26. 10;30had a question on warranty,, the first man told me to go…read moreto the other desks they would help. Another man said he would be with me in a moment..I was there,waiting, no one acknowledged me,,no one approaced me and asked if they could help me..10 minutes,I checked my watch, being ignored,,,by all...I ended up walking out, and I told the first man that their service sucked!!!! I rate today as a ZERO... no customer service

Have used the dealership for my prepaid maintenance. The people and the work are ok. What's not…read moreok is that they try to sell services above the maintenance recommended by the manufacturer (and above the prepaid maintenance plan). To add insult to injury, they add a 3% surcharge to credit card payments.

Spent almost 60 thousand on a 2023 BMW 840i. A week after buying it rained and I hydroplaned do…read more30mph around a corner. I have bald tires on my brand new purchase. I suppose it's my fault for not checking everything and believing that AUDI Stuart actually did their 300 point inspection. Being that the car is a coupe you can't just see the tires. You have to fully turn them to be able to see them. I honestly wouldn't even be that upset if they just told me tough luck, we can't help you. Instead Clark the sales manage actually pretended to care and then never called me back. I called like twice after that and left a message for him but in all honesty it's a car lot. They got your money and that's all they care about. If you decide to buy a used car from Audi Stuart please do yourself a favor and look it over really good. I personally wouldn't have recommend it.

I always bring the truck where I originally got it new. Very good repairs, BUT!…read moreEvey time (last 3 times) I get my truck serviced a censor goes bad. Today, 3 went bad, and it only happens when they work on it. The service agent to me "I'm sorry". Maybe it's just me,do not understand, each censor is around $140.00. Just makes me very upset but still gave them a 4 star due to good workmanship and repairs.

Be careful giving them a refundable deposit because they will not refund it. I signed up to get on…read morea waitlist for an EV pickup, chose not to order it when my name came up, asked for a refund and silence. They ignore me. Talked to Mark Warren, GM, and he began the run around. Go to another car dealer outside the Wallace Family of Car Dealerships.

Simply an excellent business. More concerned about people, safety and public good than car sales or…read moremaking a profit . Very impressed with their integrity. Handy location just off the highway in Stuart, Florida. Website is also easy to navigate.

Excellent customer service start to finish! Made buying a car easy. Loved the homey atmosphere…read more Absolutely would recommend them to my friends and family. Love my new Chrysler 300.