Theses guys are great. They are accommodative, helpful and fixed our problem immediately. Thanks so much for fixing our problem in no time flat. Gerald and Patricia read more

Not a great experience. When they saw the car they anticipated 2-weeks depending on parts; 3 1/2 months later picked up the car. The more frustrating thing is that they're always gonna call to advise, but they never, ever do. One of the times we called while we never received a call back they sent us a pic of our car w/o any explanation WTH? Finally they call say it's done, we go, now no one knows we got a call to come get it so they look all over for the folder...finally after abt 15 mins they find; but no one's checked the car...AND the emblems are missing...after the almost 4 mo they have to order, now why wouldn't that have been done somewhere in the almost 4 months?? AND after leaving we found out Jack and parts are missing, they advised they took them out to do the repair but can't find...yet another thing they have to order could be a week, they'll call us . Aft almost 2-wks they never called, we did, magically just arrived. They don't seem organized and while we understand busy etc there's no excuse of why every single commitment of anything is never made. The work looks good BUT on their lack of pretty much everything related to customer service, made this an awful experience. I mean after a month/almost 4-mo when they said 2 -wks never returning a call is NOT good. We never ever called daily, so it's not like we were a PIA. Based on their forgetting the emblems altho the removed ones were bagged and in the trunk and the jack stuff that was missing there's obviously no quality control and their lack of communications not only to us but internally should not happen. What if we had a flat and didn't know all needed to fix wouldn't be there, it was when we dropped off the car! They did take the car to the dealership on sensors. Overall based on everything a miserable experience, if anyone asked I'd say look elsewhere for repairs. read more

Custom Auto is a joke. They have the keystone cops working there ! I took my car there to have the trunk fixed from a small back up into a dumpster. I called & made the appt & insurance claim. I dropped it off in November before Thanksgiving. They said, it would be a week or 2. Well I just got it back 3 days ago, (AFTER 3 MONTHS!). of excuses of not the right parts, or getting the right paint to match etc. parts delays, etc. I finally, could stop. by. They said it was almost done, and I could come back later that day. I said ok, I'll come back. Well he called & said it would be delivered by 5:00. Ok, when the porter finally showed up, he had my (defrost running), ( the windshield was all fogged up towards the hood. I thought that was odd, since it was 80*. but, i was glad to get my car back. I drove it in the garage, and parked it until a day later in the evening, I got in to go pick up my mail, and when I backed the car out, I noticed my windshield had a rock chip & crack in it. Now, I know why the guy had the de- frost on, so the fog would cover up the cracked windshield. !! I then noticed that my emblems that were on my trunk, were missing. They had charged the ins co. For them. So, I drove by the place & complained about, "This is how you return my car after 3 months?? A cracked windshield, and missing emblems??!!! They said they were on order. After 3 months of having my car, the emblems are on order???! They scrambled for 1 but did not have the other. Why?? After 3 months!!! The owner would not fix my cracked windshield!! They said, call your insurance it's free !! Well, it's not free!! My insurance has to now pay for it. This company is worse than (The 3 Stooges). -* read more

I rent a storage unit at Penn Plaza, which is next door to Custom Auto Center. One the auto center's employee parks his GM Yukon here. For some reason, this psycho keeps vandalizing my van and motorcycle while I'm parked around the corner working in my storage unit. 1) He loosened the Harley's oil drain plug so that it fell out as soon as it was moved. 2) He removed two of the three screws attaching the Harley's starter cover. 3) He let the air out of the Harley's front tire 4) He loosened the oil filter on my van so it was squirting oil all over the road. 5) He busted the van's passenger door handle assembly ....twice. 6) He broke the van's headlight assembly adjustment....three times 7) He stole items from inside the van 8) He found the van's spare key, so I had to rekey all the locks. 9) He stole my garbage can from inside the unit when I walked away for 5 minutes to get some water. 10) He stole a pile of lumber I stored to build some shelving / racks To make matters worse, he removed the hedges directly across from my storage unit so that he could clearly observe the inside of my unit while I'm working. It's really very disturbing. I've spoken to management at the Custom Auto Center, but it's only gotten worse since then. Bob DeSantis, Penn Plaza's owner stated.... he doesn't want to get involved for fear of becoming a "target." The Martin County Sherriff won't do anything because I don't have proof. read more

**USE THIS BODYSHOP AT YOUR OWN RISK! BE WARNED!** I brought in my pristine classic 2001 996 Turbo Porsche due to a ding in the front quarter panel and the door that I got in the Publix parking lot for a $1300 repair. When I dropped the car off, the owner and did a walk-around to inspect for damage. There was none. I picked the car up and noticed immediately that they had broken my taillight. I went right back within 10 minutes and they made every claim that they possibly could that it was not their fault. First, "it must've happened when you left". Of course not! If it happened when I left, it would mean somebody would have rear-ended me, and they would be responsible. Next it was, "sun damage from through the years". Also no. This is a classic Porsche in pristine condition. It is 100% garage kept, with a cover over in in the garage. The car also had a complete service and inspection just before I dropped it off. The Porsche dealer said it, "it is possibly the cleanest 2001 Turbo he's ever seen". Custom Auto refused to take any responsibility and said they would "re-attach it somehow", which is just not good enough for me with a show-ready classic collector Porsche Turbo. Sorry! Next they didn't want me to wait in the office and tried to send me to the hot sun, which I refused. I said if you want me out, call the police. Then one of the guys put his hands on me and I started videotaping, at which point he worked away. This was bad enough, but just so you understand the full treatment. I brought my car in Monday, and they told me I'd have it back the next day on Tuesday. On Tuesday it wasn't ready, and I was told it would be done on Wednesday by the manager. On Wednesday, I called and spoke to the manager, who told me that "we're backed up because of the storm a month ago. Your car will be done tomorrow." Well shouldn't they know that already and set proper expectations with their customers? Thursday comes and goes, and they promise me absolutely it will be done on Saturday. Surprise surprise, on Saturday it was not done and I picked it up today damage and all. Don't go here! They are not reputable nor trustworthy. read more

Wow...soooo slow! Maybe it's the car?(Tesla) but I'm so sad and disappointed about the delays on getting my car; Turned in October 30th; still not ready (December 15th). Tony has been courteous....but the dealers servicing Tesla parts are Sooo Sllllooowwww! They appear to be working on much more than I asked for; perhaps it'll be a well done - but very long - service? read more

Custom Auto Center - Body Shops Near Me - Stuart, Florida

My daughter took we her Honda up there to have body work done. The reason for the 1 star was they did work with her insurance, but I'm assuming all body shops do. They quoted 10days repair. 30 days finally done. What the worst part was they stole the brand new battery that was installed before dropping it off and gave her a dead battery, they had to jump start the car when we picked it up. When she left and went to the store she purchased the battery they advised her that was not the battery she purchased. I advised her to make contact and they responded with they would look for "it" (the battery), and check the cameras, and get back with her. 6 weeks later, they won't return phone calls and have never attempted to call back. read more

Had a Suburban that I was looking at buying, but the frame was bent. Roberto gave me a no-nonsense estimate, allowed me to get in this vehicle for WAY under what it was worth, he was an absolute answer to prayer. This place does business the old-fashioned way: with trust, clear communication, and fair pricing. A+++ read more

Custom Auto Center - 1998 Chevrolet Suburban 4x4 - Body Shops Near Me - Stuart, Florida

Quality of work is best; I think Vakue is good for what you are getting; personnel are friendly and accommodating to customers.

I chose them based on online reviews and after getting multiple estimates for my damaged car. They completed the work on time and the repair looks great. Staff was courteous. They get three stars bc there was a lack of communication; we called to check on the car after they had it for repair for five days to make sure the timeline was going as planned. Only at that time (five days after they started the work) were we told that there was more damage than originally estimated and it would be more expensive than planned (20% more than the original estimate). One final comment and, this is neutral not criticism, just so people are aware; the website says they take credit cards but it's just Visa and Mastercard (no discover, no AmEx), and there's a 2.5% up charge to use your card; there is signage posted inside the office stating this policy so customers can be aware ahead of time. read more

They really helped me after an auto collision with towing and coordinating with my insurance.

Can't say enough positive things about the team at Custom Auto. I was skeptical at first as my new custom finish Audi is still under warranty. BUT - awesome customer service and attention to detail. I am OCD about my cars to a fault. They were very understanding and accommodating!! Excellent work and the paint was same as factory finish and ready for PPF replacement. I highly recommend Custom Auto. Ask for Ken Jeacoma - when you contract with them you get their personal cell numbers.... read more

If I could give this place negative stars I would. Our story is similar to the review below about the Porsche. We have a 2020 GMC Sierra truck and the repairs took a long time but that may have also had something to do with the insurance claim. When we got the call that the truck was ready and went to pick it up there was missing clear coat and a layer of paint on the driver side door just above the door handle. That was not there when the truck was dropped off for repairs to the rear due to tire steel belt splitting. They started lying immediately saying it was that way when the truck was brought in. When we didn't accept that lie more lies were offered up and on and on with the lies. DO NOT USE THIS BODYSHOP. Until that point we had received polite professional treatment from the owner but the day we were called to come pick up the truck he was off and his nephew was dealing with things. The nephew is the one telling lie after lie and taking no responsibility. He also gets more inflammatory every time his lies are not just accepted. He is a dishonest thug. BEWARE. read more

Quickly repaired slight end damage from being bumped. Worked with other insurance agency. No problems.

Only took car here because of reviews and apparently this is the auto shop used by manufacture . Automobile has been there for 3 months already, unable to provide an accurate estimate of time completion. Parts being ordered and received in a timely manner is a huge issue. They are also unable to provide proper documentation to insurance agency to extend rental. Currently without transportation due to their continuous delays and extensions and part issues. If you want your car repaired here call and verify beforehand to make sure they have available parts if any ordering is required expect about a 3-4 month time frame before receiving your car back. read more

Last Friday someone hit a patch of road junk and sent it into my front end, I had some damage to a part and brought it to Custom on Saturday. They did an inspection of the damage, looked up the part and gave me a very fair estimate. By Tuesday they called me to schedule an appointment for today. I arrived at 10am, and my car was taken right away and fixed perfectly. They are a very professional, friendly and I highly recommend them for any body work. read more

Someone backed into my car and left quite a scrape. My Honda service guy highly recommended this place and they did not disappoint. The color match was perfect and you would never be able to tell anything happened. They are super busy (probably because they are so good!) but very efficient and helpful. read more

In December of 2019, I ran over a Christmas tree in the middle of I-95 - I swear! The quote I received from the dealership was outrageous so I drove the car for almost a year with parts coming iff and scraping on the road. I read the reviews here in Yelp! and decided to give Custom Auto Center a try. I made an appointment for an estimate. The cost was much lower than my previous one from the dealership so I had my car repaired the next week. She's perfect now! Not only did Custom Auto fix the damage to the front, but they washed and detailed her so that I hardly recognized her - gorgeous! I highly recommend Custom Auto Center - I paid exactly the estimate and no more. Their friendly professionalism was an added bonus. Top notch business. read more

I needed the sunroof panel for my MB C300 glued back on. Late Friday afternoon stopped by Custom Auto to see if it could be done. Ken told me to bring the car back the next morning at 8 AM and by 12noon my car was back to normal. What I really appreciated is that he took me to my car twice to show me what was going to be done and what the results would be. Super nice guy, very professional, and got the job done correctly! read more

I had a bad scrape on the corner of my bumper which also pushed in one of the rear quarter panels to my car. When I went to Custom Auto Center, they were both very friendly and extremely professional. Don, one of the owners took his time speaking with me and assured me the dent would be no problem and he was totally right. It came out looking absolutely perfect and I couldn't be more pleased. The price he charged me was much better than two other body shops. I could not be more happy with this company and I highly recommend them if you have any auto problems no matter how large or small they are. You will be glad you went to them. read more

Steve over at Custom is an absolute GEM!!! He helped me with my first insurance claim and made the entire process SO simple!!!! He helped ease my stress and made sure everything went smoothly!!! If you're in need of vehicle repair and body work, I HIGHLY recommend this shop!!! They are fairly priced and much more flexible than the other body shops in town. Thank you Steve!!! Thank you Custom Auto!! read more

Best body shop, they take pride in their work and will 100% make your car look brand new!!! Customer service is always spot on, you will not regret going here! read more

I recently purchased a brand new vehicle that happened to have a scratch on the door deep enough that it couldn't be buffed out. Kenny was super accommodating, repainted my door within a day, and now it looks good as new. I was concerned you'd be able to tell the door had been repainted so I've waited to write a review until I've seen it at all times of day in all lighting conditions - it's a perfect match. I'm very happy with the work and I appreciate that I was treated so politely by Kenny and the rest of the staff at custom auto center. read more

After my first-ever collision in over 63 years, I was lost. My dear friend called one of his dear friends and I ended up towing my car to Custom Auto Center. Today, after weeks waiting for parts, I picked up my beautiful Lexus, fully restored to her former glory! My finish was "Caviar" black mica- kinda look. Flawless! Can't see she was ever hit. And she was T-boned badly. This business is wonderful! read more

I was hit back in December on my passenger side of my 2018 Honda Civic and went to custom auto to have my car repaired and painted this is now April and I picked my car up yesterday only to find out that the hood does not lineup call me crazy but I think someone that does this for a living and calls himself a professional would've caught this Especially after I called them and let them know that this would be one of the things that I would be checking because it was not lined up a previous time when I went to go look at it.My car is blue the color that they painted it is a dark bluish purple the colors does not even match I'm very unhappy with the work that was performed by custom auto center in Stuart Florida. I was also told that I would be getting my parts straight from Honda but Obviously the hood is an aftermarket and doesn't lineup. I told them that I would be leaving a review and they stI'll let me walk a way unhappy read more

I hit a piece of tire tread on the highway and it tore up some of the bottom of my Genesis Coupe, they installed the replacement parts and got me in and out very quick and at a very reasonable price. Thanks guys! read more

I had a car run into my lexus at 45 mph. My car was a mess.... not anymore, these guys represented me and argued with the insurance company to get factory lexus parts... they completed the car WAY BEFORE EXPECTED.... looks and drives like nothing ever happend... they where friendly and helpful throughout the entire process... they called with updates every couple of days. They went above and beyond... thanks custom read more

I decided to go with Custom Auto for the repair of my truck after I went to Chevy in Stuart and happened to be sitting in the billing office for repairs. The one women asked her peer how many hours to bill for someone's repair and to my horror she goes "mm just put 35 hours down for that and maybe 20.. 25 hours down for that" I couldn't believe that they were charging people whatever they felt like! I've come to Custom Auto a few times now - and every time I'm treated fairly and the repairs are exceptional! read more