It's not often that you can give a car dealer a 5 star review but I'm now a big fan of this company. You know the usual runaround you get when you try to buy, trade or sell a car to car dealers. The garbage tactics they use can be so tiring... and so OLD SCHOOL if CarMax is the new way to buy/trade/ or sell a car. Although I've purchased and sold many cars, this was my first dealings with CarMax and it was unlike any "dealer" experience I've ever had. We saw a car for sale online from a CarMax store in Tampa, FL that was exactly what we were looking for. We had a choice to drive to Tampa (a 3 1/2 hour drive) or have CarMax ship the car for $100 to our local Jensen Beach, FL store. We hesitantly chose to pay the fee. A nice touch, the company kept us in the loop on when the car shipped, arrived and was ready for viewing. We stopped in, viewed, provided our drivers license and drove the car and found it to be everything the ad stated. We decide to buy the car on the spot. Here's where it gets interesting. Unlike car dealerships, there was no haggling, hand offs to the finance manager, hard sells, etc that are the usual games car dealers play. Simply here's our price, take her out, if you like the car, sign here. If not, check around, compare prices, (which we had done previously and their price was on the low end of all we saw) and if you like it, sign here. Your new (used) car will be ready for you in a few minutes (which it was)! Have a trade in (which we did)? Great let's look at it, take some pictures and here's our offer (good for 7 days at any CarMax store). End result we traded in our old used car and got our new (used) car in one painless transaction! THE COMPARISON: This is where CarMax really stands out... We also had a car that we wanted to sell straight up. It was a Chevy Equinox that had only 4,000 miles on it. We knew that because of its like new condition and really low mileage, it would be pretty desirable and bring a good price. We decided to first, get a bid from Wallace Chevrolet in Stuart, Fl. Clearly the used car manager did not think the great condition or low mileage was important. After going through all the typical sales garbage they throw at you.... "How much do you want for the car?" (Dumb question that has no relation to how much they'll pay). "The new model is redesigned so there's not much call for this year" (you can stop the set up and just give me the price you'll pay)! "White's not really a good color" (BS, this is Florida, do I look like I was born yesterday?) "This is the best price you'll get anywhere but, it's only good for 24 hours" (Right dude!). After all the typical car dealer garbage laid on us, they gave us a price of $23,500. What was Carmax's (no bs) good for 7 days price? $25,000. Guess who now owns our Chevy Equinox? You bet... CarMax! Why anyone would go to a dealer to sell/trade or buy a used car is beyond me. read more

CarMax - Wallace Chevrolet - Car Buyers Near Me - Jensen Beach, Florida

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If I could give them 0 stars I would, they have no problem selling you a car and all their warranty's but barely a year later and my 'like new' car is dead and no one can fix it or offer any answers. The carmax care + is a scam and useless and they don't help you with anything. I will never buy a car from any CarMax ever again. read more

Communication Organization After a slightly shaky experience Corbin and the rest of the team made things right and went above and beyond to salvage the experience Great job folks read more

Carmax offered me $70,000 for a car I was selling. Meanwhile I sold the car for close to $90,000, which is a big difference. This leads me to believe that Carmax is not the place to buy or sell any kind of automobile from.. Actually, I think they are nothing but low-ball experts. I do not recommend anyone dealing with them. read more

I love my new car and the whole team is so super nice and welcoming. Most importantly everyone was very helpful! My trade in was super easy and the purchase was a breeze read more

CarMax - So happy with my purchase - Car Buyers Near Me - Jensen Beach, Florida

I went in to check out a 2012 Honda pilot which was over priced by $5000 per the KBB value. Definitely not worth paying an additional $5000 for an older vehicle. Car salesman= They don't have car sales people there they have seat warmers. No one helped they all just sat there blabbing with each other. Dealership= This is a joke of a dealership, and I feel sad for the people that would pay such inflated costs. Excuses= They mentioned something about Covid and Covid's been a non issue for over four years. So you can't blame Covid for your bad behavior, bad pricing, and bad overall customer service. If you want to pay more, shop here! read more

I was a bit concerned when I came into this location, but I've never done this before. However, I met with Michael Eastman and told me not to worry we don't work on commission. We're here to serve you. Come see anyone. So I did and I was blessed to meet STACEY, who was my account manager, who helped speed the process from inspection to selling me out the door with a check ASAP. This was no hassle clean bright facility and would recommend this to buy or sell any cars that you own or want to buy thank you Stacy and looking forward to working with you again here in Jensen Beach read more

CarMax - Thanks Stacy - Car Buyers Near Me - Jensen Beach, Florida

The reviews made my husband and I hesitant but we were paired up with Chuck and boy was he the best. This was the first time my husband and I went through this process and he just made it so easy. Thank you for the great service that helped us find our new car! read more

To make a long story short, I wanted to sell my 2019 Hyundai Kona. I went online to the CarMax website and I saw that I could get an online offer for my car. The online offer was very good so I headed over to CarMax. It was a very good experience and they did in fact honor their online offer. Our sales rep Chris was outstanding and a pleasure to do business with. Less than an hour after we entered the store, we walked out with a check. This was one of the best, most transparent business transactions that I've ever made. I would highly recommend CarMax. They live up to their word which is not common in today's environment. read more

Done before we got started, based on the negative reviews we're seeing on multiple other sites from unhappy CarMax customers. We were interested in a typically over-priced 8 year old Audi (over $30 K including tax) and ready to drive over to test drive, BUT even after multiple "asks" CarMax refused to provided a CarFax report on the vehicle. The Experian Autocheck report they DO provide had ZERO service records listed over the 8-year life of the car...as well as little else on the car history. When asked about the inspections/service CarMax DID provide pre-sale, (supposedly including their "125-point inspection and reconditioning process") they reported ...........wait for it.......they did an oil change. Our long experience (as well as Edmunds reviews) shows that with a CarFax report (vs Experian's Autocheck) you are more likely to get documentation of previous service and routine maintenance visits, as well as possible evidence of previous problem areas of the car that needed service....all important when buying an 8 Y.O, overpriced vehicle. Car Max's refusal on this very simple request told us everything we needed to know about dealing with this used car business. They understand, and their experience tells them, that an informed buyer is a detriment to re-selling their used cars. That was enough for us. read more

Randy at jensen beached help me buy my new car. He was very professional and very good at getting through the paperwork. I would definitely recommend carmax and Randy! And I LOVE my new Tiguan. read more

What a joke to place is, asked for a sell price on my car I would like to sell and got nothing and called and got lied to. People stay away from this phony establishment, go somewhere else. read more

This is the second car we purchased from this Carmax. Dayvaian was amazing at helping us purchase our 4Runner. He is very knowledgeable and made the car buying process a breeze. Thank you to Jordan for helping me when I was frazzled when I misplaced my ID. I appreciate having a local dealer we can trust. read more

A total lack of UPPER management @ the Jenson Beach location. Took over 3 days of chaos in communication & 3 hours at dealership to buy & pay cash for a $40,000 vehicle. Insane! I grew up in the automotive industry as our family & my father have owned or general management of multi dealerships. I was the #1 Dodge Truck Salesman in the country & have master status with Nissan & Toyota. So, take to heart my review! Carmax said they would deliver my vehicle which never happened. The last 4 vehicles I have bought from other Dealerships were delivered directly to my home & they took back my trade. All done in 24 hours of purchase. CARMAX LIES when they say they will deliver within 60 miles it will never happen out of Jensen Beach. The only shining light was Matt & Jonathan which kept us from walking out & going to Hyundai to get a Palisade. Carmax does not operate like any other New Car dealership which is the image they try to project. This is my you always mention used car salesman & lawyers in the same breath. So, take your chances. So, if you want to talk to a human instead of their infuriating AI which in itself is enough not shop at Carmax, ask for a General Manager & when AI ask's why, say PI@#ED OFF!. This will get you transferred to Texas upper management where you will finally speak to an intelligent human who can possibly help you!! read more

I had an amazing car buying experience at Carmax. First, I love that I could view the inventory online and pick out my favorite car. Second, I enjoyed the relaxed easy atmosphere in the store. The staff are friendly and low-key. My sales associate was Chuck Solomon and he was patient, thorough, informative, and generally really fabulous. read more

CarMax - My beautiful new to me Toyota Corolla - Car Buyers Near Me - Jensen Beach, Florida

I Love my 2014 Jetta , I loved that I could look online and pick out the car I wanted to look at. The process was fast and painless and my salesman Mitch was great. read more

We stopped in to CarMax in Jensen a few days ago. We met a very nice salesperson. So we figured we'd call back today to see about getting an appraisal on a vehicle we would trade in. We were greeted by a very nice receptionist. We were then handed off to, I would have to think he is a car or vehicle appraiser? He was one of those people that clearly knew everything. Really arrogant and never offered to assist us when we stated what we were looking for. Maybe sales is not his job but he could have handed us off to a salesperson. Instead he said if you find anything onlinecc come back. He also put a note about our vehicle having been repainted on the notes. Our vehicle has NEVER been repainted or even touched up. So clearly he is not the expert he thinks he is. We have bought from CarMax before, and were very excited about having one in our area, but after this experience we will just drive to another CarMax location rather one right in our area. read more

I owned a large SUV and wanted to Downsize to a Mid Size SUV. Not only did CarMax make me a Great offer on my trade in, which I accepted. They also had a good price on my mid sized SUV. I will buy my next vehicle from CarMax. read more

Aaron in the service department was amazing! Very helpful and fixed my issues quickly. Very friendly and fast service.

Terrible experience filled with misinformation and no room for negotiation. They based their "take it or leave it" appraisal/offer on 2 owners and an accident with frame damage - neither of these things are true. The car was purchased new from the manufacturer dealer by my wife and never had frame damage, only small body damage from a bump in a parking lot. So understand they will choose to invent lies to further inflate their massive profit margins. The worse news for buyers is that they were offering the same vehicle, in the same year on their own website with twice the miles for more than 3 times what they offered me. This is a public company with a traded stock so it's quite clear they do not care about customers, only shareholders. You're better off at a proper car dealership- you'll get better prices that can b negotiated on superior quality vehicles! Best thing I can say is that this Jensen Beach location is shiny and new. They can afford it with their 400% profit margins though, so don't worry. read more

Great place, I have bought 5 cars from carmax over the last 10 years ( me, wife and daughter). I love the service and the fact you don't have to play any games with the sales people!!! read more

Im having the worst experience at Carmax I brought a car it's a 2021 it's already being maintenance on that's crazy they gave me a loaner car Saturday around about 8PM the tire light came on so I had to wait until Monday to bring it back they switch me out they The Hyundai into a Volkswagen Jetta the tire light came on so I took a picture of the light at 11:29 I just left Carmax this morning for the same issue I feel like I'm been discriminated on like they trying to blame me for there ragged cars I think they mad because I had to return two cars that where very ragged and had issues they need to stop selling these cars and lying about the service on these vehicles this the worst customer service I've experience at Carmax I brought an 2015 nissan Juke back in 2018 they where friendly and nice peoples but I don't know what happen over these couples of years but the guy Ahren is no good in the maintenance department he likes to argue customer is always right when it comes to there car Jordan is the only one that is professional about his job and I appreciate his honesty thanks Jordan read more

CarMax - Car Buyers Near Me - Jensen Beach, Florida

After calling ahead to verify they could accommodate me, I went in for an appraisal and was told there would be a 40 minute wait before someone could help me. I was told that I could do this online and it would only take two minutes if I preferred to do that instead. I needed a print out of my appraisal so I chose to wait and after waiting for 30 minutes one of the managers walked outside to tell me that I needed to go online and do the appraisal because he had four guys that needed to go to lunch and it was going to be an even longer extended wait time before anyone could help me because they needed to take lunch first. The manager then readvised me that I could go online to start the appraisal process put in all of my information take pictures of my car but then I would still have to wait for his guys to come back from lunch for them to then take my car back to verify that everything I submitted was correct to then provide me with the updated appraisal. Meanwhile multiple staff were chatting amongst each other throughout the lobby for the duration of my waiting period. I will not be returning. read more

Without a doubt the absolute worst customer service in the history of customer service... I made an appointment one week ago to bring my car in for service as I had a maintenance required light coming on. I even made arrangements to bring the vehicle in a day early and leave it so that they could get to it first thing in the morning. When I showed up at the service desk it was empty and I waited 10 minutes for someone to help me. A young man came over and asked me my name and phone number. He couldn't get in the computer and had to go get a young lady to help him. She couldn't get into the computer either, and a third person finally came over and said he would take care of it. The third person found my appointment and proceeded to tell me that I was scheduled for service at the Carmax in Doral Florida instead of the Carmax store in Jensen Beach. Now this was absolutely idiotic considering Doral is 2 1/2 hours away and the Carmax store in Jensen Beach where I purchased the vehicle is literally 10 minutes away. The man told me he was going to go back and talk to the service technicians to see if they could get me in either this afternoon or tomorrow morning. He left me standing there for close to 15 minutes, when he finally came back he told me he could get me in 1 week from today.... This was even more moronic than all of the other nonsense leading up to this point and I thought it was so insulting that I turned and walked out, never to return for any reason. I would give them zero stars if I possibly could... Buyer beware!!!!!!! read more

I hate I purchased a car from these peoples I know what's wrong with my car they keep lying saying they fix if you fix a car why is it doing the same thing every time I take my car they keep it for a week they did this two weeks in a row well I'm going to get my a lawyer next I have all my documentation where I have brought my car to them for the same problem they selling these raggedy cars and they supposed to be new smh this is the most nasty place I ever got a car from I think they are racist here next year I will b giving there car back don't want the business with these peoples I have spoken with other peoples to they say when they brought there car it got to go in the shop so be careful how u buy a car from CarMax because they cars are no good at all I just spoken with a young lady by the name of Danielle and the bitch hung the phone up in my face you peoples got some nerves well this you guys last chance to get my car fix Wednesday I'll be filing to take you guys to court this not a threat this a promise you guys are very nasty peoples so I'm letting the world know you guys got raggedy cars don't shop with these peoples at all world these cars are no good take to someone before you buy it I'm ready to take them to court this they last chance to get my car right if not they will get serve to go court read more

Shantel was amazing! Wanted to come by and test drive two cars off their lot, called ahead and they had both of them waiting for me. Shantel then helped me find two other cars I was interested in and let me drive both of them. Was super patient and informative, and they offered me a great price for my trade in. read more

This is my third car that I purchased from CarMax over the years and this had to be my worst experience I bought a Jaguar XF I hadn't had it for 7 days it was in the shop I got it out the shop three days later it went back into the shop so far I had the car for 30 days and it's been in the shop more than I had it in my driveway and they still want me to pay my monthly car note however I talk to the sales manager there they told me that I can trade the car in get another car so I purchased another Jaguar they told me that had to be shipped it should be there on a Saturday today is Wednesday I still haven't received a call to let me know if the car has made it or not but it shows that it's been shipped in in route this has been the worst experience I've ever had purchasing a car read more

I bought my Rc350 f-sport from the Jensen location but had it shipped for free from Tampa. The car arrived as described and my deal was done in less than 45 min including the test drive. Boyd was my salesman, there was no pressure and no handoffs to another "sales manager". I would use them again. read more

Ended up finding a Brand new Subaru from the Subaru dealership for 1000 dollars less for a three year newer exact model. I'd use car max to test drive a bunch of different cars then go to the dealership for that specific car. read more

I recently purchased a vehicle, I started the process online and found the car that I wanted and schedule an appointment for the vehicle. Upon arrival and after test driving I noticed some damage on the vehicle that was not listed on the website so I pointed this out to the salesman, Mathew, to which I was told it would be fully repaired or replaced. I scheduled an appointment to have the work done, call the morning of my appointment to confirm and after arriving was told that no one would be there to repair my vehicle that I would have to reschedule for next week. This is fine and understandable however after dropping my vehicle off to have the repairs done a second time, upon picking it up the repairs were not done properly or fully repaired as promised. The manager at the time told me it was repaired to their standards and there was nothing more they would do for me even though I was promised for the vehicle to be fully repaired and not partially. I've done business with CarMax in the past this will be the fourth transaction of vehicles I have done with Carmax and will be my last. I do not appreciate being promised things just to get my money and once they have my money failing to deliver on those promises this is not ethical business read more

Tom was so very patient with us old folks. He checked and doubled checked to make sure we were getting what we wanted and made the presentation, including the pricing with all the bells and whistles, very clear to us. He and Jonni (sp?) went above and beyond when we were having trouble with our insurance company (it was a Saturday) and when another issue arose, they directed us to the staff who was more than eager to help. Thank you, CarMax, for employing such professional, courteous and patient people. read more

My daughter and I had a long but excellent experience with this company. My daughter was able to finance her first car. Edward Ferrari met with us first. We had a car of interest transferred to the lot. We spent hours with Anthony Rossi going over options and got my daughter a car. There is no haggling in price which I understand is an issue for some. But knowing that you will not meet a more dedicated group of people. Thank you CarMax. read more

Everything was good. They owe me a new hubcap, kinda of tired of waiting for it. Other than that I'd buy again and recommend them. I've had my car 2 weeks. read more

Bought a Hyundai Santa Fe at CarMax in Jensen yesterday. Salesman seemed great, not responsible for company policy and practices. What annoyed me, in addition to almost 3 hours ridiculously delayed to pay cash for a no-haggle car, was being given only one remote key (plus one traditional non-electronic key). Since my wife and I are to use the car jointly, as most couples, we need two normal electronic keys. This was a surprise upon taking possession. A bigger surprise today is that the electronic keys are inconvenient to get, and seriously expensive. The car is a 2018 off-rental. They certainly received two keys...new car, one owner. You might think they retain the 2nd key for repo purposes, but I paid the car in full. No repo possible. After spending a small fortune on a car and losing an afternoon to a simple purchase, you don't want to walk out the door with, "surprise," there's one more huge inconvenience and hefty expense. read more