On Wednesday, October 9, 2025, I went into CVS on Riverdale Street West Springfield Mass to pick up…read moremy prescriptions. I waited around 15 minutes in line before it was my turn to pick up my medication. Then when it was my turn I waited almost a half hour because they couldn't find my prescriptions. They said they misplaced them!!! I was quite upset because in their profession, misplacing medication is a big no no. So I left with no prescriptions. The medication was very important! It has to do with my depression, anxiety and insomnia!! So here I am this morning with no medication for my depression and anxiety. I would like to see this not happen again. I got no phone call to let me know if they found them or not!!

The CVS Pharmacy on Riverdale has been consistently awful to deal with. Every time I have a…read moreprescription sent there, whether for myself or my two year old son, something goes wrong. They never communicate when there's an issue with insurance, the provider, or if a medication is out of stock. They don't call, they don't follow up with doctors' offices, and they absolutely do not call patients, even though they claim they do. I've had to go in person multiple times just to get updates, only to be given a different excuse each time. The latest example: my OB-GYN sent in a prenatal prescription back in October. It sat unfilled for weeks. I went in several times, and no one could give me a clear answer. Then, mysteriously, as soon as the pharmacist finally called the doctor today, it went through instantly. When the pharmacist called to ask if I still wanted it, she couldn't hang up on me fast enough once I said yes and asked why it took weeks to resolve something so simple. This location is disorganized, uncommunicative, and unreliable. If you value your time or your health, I strongly suggest using a different pharmacy.

Really amazing to have a compounding pharmacy in our midst. Wonderful personal service and the…read moreintegration of holistic and Western medicine. I actually love going there to pick up my prescriptions. The best!

I've always had a wonderful experience at this pharmacy. They have a great selection especially of…read moresupplements and small town feel. I always like to visit when I'm in town:) healthy items and also a nice selection of items that would make great gifts.

I don't normally shop at Walgreens, but DCF gave me gift cards to buy supplies for a baby placed in…read moremy care. I stopped in this morning, and their hours, which are totally different from what is listed on their website, are from 9 to 6. Are you kidding? What drugstore is open from 9 to 6? I went across the street to CVS, it open as 7 a.m., bought what I needed, and passed the gift cards to a homeless person on the corner. I am calling corporate today to report that they are totally lying about their hours of operation, and will NEVER shop at another Walgreens again.

I ordered my refill online said it would be ready at a specific time. I come several hours later…read moreand they say it isn't ready and to call next time I refill so I call this time, go to pick it up several hours after the time it was supposed to be ready and AGAIN, they don't have it ready and I have to wait 30 minutes after I waited 30 minutes in line already. What Is the point of having auto refill and a specified pickup time if your not going to have it ready?

This is a wonderful, small, family owned pharmacy. Excellent service and they are always so…read morehelpful and they really do go the extra mile. I love this place much better than going to big name stores. Fast service and very, very little wait. If you live in the area, hate going to crowded pharmacies where you have to wait, then it's worth switching to this pharmacy.

These guys are great. Excellent customer service and friendly. I used to go to CVS, but then CVS…read moretold me they couldn't supply a certain medication anymore. Center Pharmacy came to the rescue (and were cheaper) and has been my pharmacy ever since.

You shouldn't lock up every item as though your regular customers are thieves AND also not provide…read moreenough staff to attend to buyers when the customer service button is pushed. It can't be both, CVS. If I run in for a quick drink/ personal item/ etc, I shouldn't be waiting aimlessly in aisles for 5-10 while my requests are ignored.

this location is great plenty of parking , convenient…read morelocation , fast service -I'm always in and out . they always fill my Prescriptions on time - without any issues or delays . Walgreens on the other hand .. ALWAYS an issue :) thanks for being awesome cvs

I was told twice that they had my prescription in stock, after which I had spent hours trying to…read morefind, only to find out when I called back and spoke with a different pharmacist the next day that they actually didn't have it at all. The pharmacy member had a different prescription in stock which was the wrong prescription. At no point did they call me back to tell me this. They handled everything terribly. The initial pharmacy member was rude and clearly stressed to the point she couldn't handle her job. Would avoid this pharmacy!

On hold for over an hour when 1:30 (their lunch time) hit and the call disconnected. Waited for…read moretheir lunch to end, and called back. On hold for 22 minutes when someone answered. I explained why I was calling and they said "we don't have time for this" and hung up on me. Ridiculous. Update: on hold for another 37 minutes when someone picked up, said "haven't you figured out we are not taking calls?" And hung up on me.

Went in for passsport photos. The website says you get Free digital copies. The digital copies…read morelater were full body and not Passport photos. Called, they tried again. No dice. Friend did the same thing. Store says its a corporate issue. EMailed Corporate a few times and nothing back.. they do not care.... I don't uually go to Walgreens and will never again for anything. Nobody takes ownership at the store or corporate.

Awful customer service pharmacist sucks. No customer service what so ever. They made a mistake and…read moreI have to pay for it

I went to CVS store today. When I was cashing out I had Robert as my cashier. He was so helpful and…read morekind. It made my shopping day wonderful.

This store is absolutely horrible when it comes to service animals. They yell and kick people out…read moreof the store if a service dog in training barks once. I have been in there multiple times with my service animal with no complaints but a certain security guard no matter what has something to say. The guard said we were unprofessional when he is yelling in the store. He constantly has something to say no matter what. He gives dirty looks continuously. There is absolutely no reason for this. My service dog has a vest on that says in training and I have all appropriate documentation stating he is a service animal. They are unprofessional here. When I had called to talk to a manager after this happening multiple times the worker that answered the phone said "I think it's the lady with the fucking dog". If there was another close pharmacy I would absolutely never be going here again. This store is horrible.

Great people here, long term employees....who know you and are very helpful.. very appreciatedread more

Had a prescription filled here while on vacation at Canyon Ranch…read more I called to see when it would be ready since I had to coordinate with the van. I called after hours and left a vm. No one answered the next day either but they call you back. The pharmacy was the most hoping pharmacy I ever saw and now understood why they don't pick up the phone. It was a well-oiled machine. I was in and out quickly. Store is big, clean, brightly lit, and had a large selection of goods. Highly recommend.

Efficient pharmacy and the pharmacists have been nice to me so far. Just that one pharmacist needs…read moreto put his chest hair away... this is a pharmacy not the bar.

I needed a couple small things The price tags are 2 colors…read more The lower price is the unit price which means nothing. We are the higher number. The restroom is lock n key only. Nice enough