Great Quality and is an amazing-looking store with a lot of amazing and healthy options.

Ordered scallop dinner and fried clams. Clams were hard like rocks to chew. They were all stuck together in a big pile Scallops were undercooked. Fries were rubbery. My 2nd time ordering from here. First time was good but not this time. All set won't go back. read more

Well now they be letting cashiers and baggers go since they added more self check out which will likely only take card for payment and won't give cash back. Worst idea ever and lines will be long. read more

Certainly much better than the competition but mostly geared toward the American diet despite the "world class" thing. If you want to whip up your own Indian food or Vietnamese you're going to have to shop somewhere else. read more

I like Big Y. The prices are sometimes a little high but sales are pretty good. One thing that I think is really disgusting, their can and bottle recycle room, it is FILTHY!!! Floor is ALWAYS dirty, just plain filth. People obviously go in there and dump dirty bags and whatever in the trash barrels but nobody cleans it up. Big Y brags about what a great store they are but that recycle area shows another side, doesn't seem like they care about the impression they are putting out about cleanliness. read more

Coronavirus concerns. Going shopping once a week or longer time. Went to Aldi and waited in line. Got in only 50 total shoppers. A beautiful thing in this troubled time. Very little exposure. Staff at the door cleaning carriages. Smell of sanitation in the air. In and out quickly and safely. Next stop big Y wilbraham and exposure terrible. In line no social distances. Cashier and bagger talking to customer with no mask on anyone. Are you Kidding Me! Exposure to 4 people with person behind me. No lines on the floor..... I'll avoid big Y like the plague. Lack of a unified response to the corona virus in Massachusetts is Unacceptable. And big Y should know better. Also manager talking to deli staff over customer, me. I've got gloves and mask on. We can only do so much as individuals and ongoing business activities must adjust. Horrible service in this trying time. Staff should have mask and gloves. Cleaning supplies. Lines on floor for social distances. Etc.. April 6, 2020 Wake up liabilities!!!!! read more

Definitely the poster-child for Big Y, Wilbraham is far superior to its Springfield/St. James Ave. sibling. They carry a heck of a lot more gourmet, organic, and otherwise "trendy" foods. Their produce section, while being a bit more expensive, looks less like a chain grocery store and more like a Sixteen Acres or Trader Joes. The men who staff the meat and fish department are a little too lackadaisical for my taste. One can hear them bantering, making jokes, and making their evening plans from aisles away! A bit more professionalism would do them a world of good. However, this store does have some true gems working for them. Allow me to lay out the scene: (It's early afternoon on a Sunday, and spring has come. The people are buzzing with excitement, picking up ribeye steaks, garden-fresh veggies, and cool cocktail mixers. A woman comes to the cash register with an armful of such groceries, plus a handle of Bacardi rum. She's tired from working all day in the yard, but a hint of a smile is on her face as she looks forward to relaxing the rest of the day.) Me: Can you do a price check on the Bacardi handle? It says it's only $17! What a steal! Cashier: It's ringing up for $20, do you want me to send someone to check the price? I nod in agreement. She sends the boy who is bagging. Bag Boy: It's $17 with mail-in rebate. Cashier: Let me get that mail-in rebate for you. (Goes to customer service for me, and then hands me the rebate). Can I see your ID? Me, fumbling about, hands dirty from working in the garden. No ID. "I think I may have left it in the car. Just ring up the rest of it and I'll come back in for the alcohol." Suddenly, I'm realizing I don't have my keys. Me: "Uhhhhh I think I've lost my keys." Cashier: "OK, don't panic, did you bring them in with you or could you have locked them in the car? Let me send him over to customer service to check for your keys. We can check around the store, too." Bag boy returns with my keys. "Someone turned them in!" Me, sighing in relief, go out to my car, grab my ID and come back in to buy the handle of Bacardi. "Whew! Glad we were able to find your keys for you! Enjoy the rest of your day!" the cashier beamed down on me. I DEFINITELY rung that "excellent customer service" bell that day. And called the manager to thank her for such friendly, outgoing, and helpful employees. read more

So they claim to have a butcher Shoppe "Sam the butcher" but when you go to at 5 on a weekday to get a piece of meat cut lo and behold they have no Butcher on duty he gets off at 4 for the manager this happens once or twice a week "it's just the way it is" .. Then you go to the prepared food section at 6:50 in the evening and it's all cleaned up ask the manager oh we were slow so I allowed them to clean up early even though it says we close at 7.. Kind of look like you go to the bank and the teller would say already put my money away or the bank manager went home early so unfortunately you're out of luck Way to go Big Y read more

I like this Big Y more than the East Longmeadow store. It's huge and not cramped or stressful. They also carry beer, wine, and liquor. Which is the only supermarket in the area that does. It's clean, organized, and stocked. Parking lot is kind of small. read more

I love this Big Y!! Very clean, friendly staff, except for the girl in the fish dept. She seems annoyed when you need something and always seems too busy in the fried area to help with anything else. My only other issue is the store has been putting more tables with items all over the place making it a ridiculous obstacle. One day, back by the dairy, a whole group of us were at a standstill and no one could move! There were all these crazy tables everywhere that we literally had to move cause of the traffic jam. It used to be smooth sailing. But other than than that, I wouldn't shop anywhere else. I have noticed I've had to bag my own groceries 9/10 times now. I miss the extra help... read more

A very nice Big Y. The mini Table and Vine section of the store is one of its best features. They also have things just as simple as a bag of plain shredded cabbage that other big y's do not (speaking from a weekend experience lately when I went to the Ludlow one and they failed me, but this one did not). Super nice customer service as well! read more

I have the privilege of being both a customer and an employee. My review is going to be based solely on being a customer. But, after working here I can say the staff and fellow employees are awesome and set the stage for a perfect working environment. As a customer, I enjoy the convience of the buy one get one sales, the addition of table and vine so I can get alcohol and save a trip, and the friendly service in bakery, deli and all departments. read more

I love Wilbraham's Big Y. The staff is always helpful and the store is always stocked and clean. I've been away for awhile and when I came back I immediately noticed all the new stuff they've done with the store! The cold sections now have really nice doors, the aisles seem wider, the impulse areas by the registers are organized and LIGHTED now! Super great upgrades to an already classy place. Love it. read more

This is the best grocery store in the area. I have gone to all the other grocery stores in Springfield, East Longmeadow, Ludlow and Palmer and the Big Y on Boston Rd in Wilbraham is the best one. It is much cleaner, organized better, has a larger selection and has far more helpful employees than other local grocery stores. I can't stress enough how friendly and helpful the employees have always been. It often has better deals than Stop and Shop. Big Y in Wilbraham has an entire section for gluten-free and organic foods and now has an alcohol section. This is the only grocery store I go to in my area now. read more

ok. even if this is my favorite grocery store; but I am quite miffed at them now. They are acting like Scrooge ; not allowing their employees to receive a Christmas tip even though this particular employee has gone way above and beyond helping this old lady; and not just me. He is kind to everyone; and he bags groceries; so it's not like they plan on making him manager and yet headquarters told me the employee would rather get praise from their manager then a monetary tip. WHAT!!!!! No one in their right mind believes this. I have a lot more I could say about this wondering why management thinks they can run this store like communists. (no more gold coins for me) read more

I frequent this Big Y a lot. They have a great selection, the store is very clean. People are very friendly here. Lots of specials. Good parking. read more

Always clean & well stocked. Employees are friendly & attentive. I'm either here or at Stop & Shop depending on the sales. But produce is fresh & plentiful; nice meat dept; good pizza & grinders if you need a night off from cooking; a solid supermarket. read more

This is my regular grocery store so I might be a little bias. It is my go to place for pizza and it's nice having Table and Vine so I don't have to stop at the liquor store as well. . read more