On Wednesday, October 9, 2025, I went into CVS on Riverdale Street West Springfield Mass to pick up my prescriptions. I waited around 15 minutes in line before it was my turn to pick up my medication. Then when it was my turn I waited almost a half hour because they couldn't find my prescriptions. They said they misplaced them!!! I was quite upset because in their profession, misplacing medication is a big no no. So I left with no prescriptions. The medication was very important! It has to do with my depression, anxiety and insomnia!! So here I am this morning with no medication for my depression and anxiety. I would like to see this not happen again. I got no phone call to let me know if they found them or not!! read more

The CVS Pharmacy on Riverdale has been consistently awful to deal with. Every time I have a prescription sent there, whether for myself or my two year old son, something goes wrong. They never communicate when there's an issue with insurance, the provider, or if a medication is out of stock. They don't call, they don't follow up with doctors' offices, and they absolutely do not call patients, even though they claim they do. I've had to go in person multiple times just to get updates, only to be given a different excuse each time. The latest example: my OB-GYN sent in a prenatal prescription back in October. It sat unfilled for weeks. I went in several times, and no one could give me a clear answer. Then, mysteriously, as soon as the pharmacist finally called the doctor today, it went through instantly. When the pharmacist called to ask if I still wanted it, she couldn't hang up on me fast enough once I said yes and asked why it took weeks to resolve something so simple. This location is disorganized, uncommunicative, and unreliable. If you value your time or your health, I strongly suggest using a different pharmacy. read more

If they had an option to give a negative stars review , where they remove their own one star review rating , I would give money to remove the reviews and make it negative. read more

Went to this CVS because the items listed in stock on the cvs website. I was told by 4 people the website is wrong and they don't have the items. The people in the pharmacy including the pharmacist rudely informed me they don't have it! Okay so I walk around the store and guess what? They have the items just like the CVS website said. Nobody knows their business st this store snd the pharmacy people are obnoxious and rude to customers. They should be ashamed of themselves being this rude to seniors. read more

Signed up for an appointment for myself and my sister 11:40am. We checked in at the kiosk and sat there for 2 whole damn hours. . . . Like wdaf????? When ya have an appointment, stick with the schedule! I DO NOT recommend this location. Terrible service too. Like wdh?? Who makes two patients wait 2 hours?? So stupid and I'm trying to get my sister and I the vaccine. . . read more

I wouldn't normally review a CVS as they're a giant chain, so you would assume they're all pretty much the same, right? Well, apparently not. I went to this CVS location the other day specifically for a bottle of Snapple before a film at the nearby Cinemark theatre. I was looking for a Snapple Apple, or maybe a Mangosteen, or Noni Berry. But as I searched their notably limited refrigerator section I just couldn't find ANY Snapple. This left me befuddled, so I went and found a CVS employee and asked her "Do you not carry any Snapple products?" She looked shocked and said "I thought we did" as she walked over to the refrigerator section. She examined the fridges for a moment before saying "Oh, they're right here" as she pointed at three slots dedicated to Snapple. Yes, that's right, three slots. Not three rows. Slots. That means their selection of Snapple flavors was three. THREE! And all three of them were variations on tea! This is a giant CVS on a high traffic route, next to a heavily attended movie theatre, and they only carry three varieties of Snapple tea! I couldn't believe it. I also couldn't believe that they didn't carry ANY Sobe Life Water, which would have been my alternative purchase. I guess they just want us to die of thirst? Basically the gist of this review is that this location has a very small, and generally crappy selection of beverages on hand, which is baffling considering its size and location. If you're used to the wider variety available at locations like Main Street at Tower Square or The X in Forest Park please adjust your expectations before dropping in here. THEY WANT US TO DIE OF THIRST! read more

Recently this pharmacy has been horrible. They scream your prescriptions out loud so everyone can hear and on top of that the only let you know a medication is ready half of the time. This last time I just went they never contacted me I went to finally pick up my prescription since I was out and they told me it's out of stock. I was told I'd have to contact my doctor to get a new script at another pharmacy yet it's Sunday and that won't be filled for some days. Horrible pharmacy do not use you'll thank me. read more