I called regarding a prescription. I spoke with someone about a week ago and was told that I could pay $30 to the manufacturer if my insurance did not cover it. I called today to follow up. The representative name Janeen who is suppose to be the Special Programs Coordinator was very rude and nasty. I had to hang up the phone on her. That is not a way to behave when interacting with people. She should be fired. Good luck getting your prescription from this pharmacy. read more

I have given 5 stars due to an employee I feel is exemplary .When an error occurred with the delivery of my prescription, I was very upset . I called and explained the necessity for getting my medicine on time ...the Manager, Mr. Vassa, not only displayed complete understanding of my situation but clearly went out of his way to ensure I received my medication on time. It was hand delivered a few hours later! An employee like Mr. Vassa is invaluable to any company that employs him ... thank you again for your concern for my health and quickly resolving the issue!!!! Peggy V read more

Would give 0 stars if possible. Refusal to ship medication when needed, severe delays in delivery, misinformation given by both pharmacy and logistics staff, resulting in harm to patients. read more

Staff is most professional! Most accommodating when I stayed longer out of town and needed an injection on my trip. read more

If I could give it a 0 star I would. I've had to deal with this pharmacy for over a year, medication deliveries are always late/missing. No options are given to cancel delivery without them canceling the entire prescription only to need to get a new one written up (12 month supply) read more

If you have a choice go with CVS. I had them for a year and they were great. Walgreens likely is cutting corners since going private. They made mistakes at every step and then lost the delivery too! Stay away if you can! read more

The only reason they have customers is because insurance forces us to otherwise they would have nobody. I have called with my son who is now an adult multiple times to get added to his account each time I've been told it's taken care of and each time I call they say I'm not authorized. This place has zero clue of what they are doing. read more

Well it's good to know that I am not the only one dealing with the awful customer service. I can't really blame CS because they are not medical professionals. Also my insurance just out of the blue not only change my medication but changed my pharmacy. It been over two weeks when I gave in and stopped fighting the change. I have yet to get my medication. It's been to the point that I've called my insurance begging that I be able to use a local pharmacy. I am in so much pain because the medication that I need for an autoimmune disease has not been delivered. If you don't have to use do not!!! read more

if you need a new prescription from them, please allow about three weeks. And after the first few days, every day on the status. Because they certainly won't. read more

My Dr prescribed benlysta for me. When walgreens called they quoted me a co-pay of 20 dollars. That was in April of 2025. I only received 1 dose. In Sept I received a bill for 2300 dollars. When I called they gave me the run around. If I would have known this I would never have agreed to have them send it. I live on a small social security check. And now I don't know how I will pay this. I will never trust this company again. I don't deal with bait and switch. To bad I can't give them less than 1 star. read more

Absolutely horrible service, will not call you back or even place an order and will disconnect after long holds without calling you back. They contracted with insurance companies to force providers to use them so now our office has to order through them every week for a single patient which they will only do on the phone and can literally take hours. Avoid at all costs. read more

Do not use walgreens specialty for anything they suck. They don't deliver meds on time and always have an excuse why it isn't their fault. Better off shooting yourself in the head get better results hahaha. They are not dependable at all. Stay away. read more

It is a struggle every 4 weeks to get my medication and supplies. I have to make numerous lengthy phone calls to get my refill every time. Their on time delivery is poor. People are polite and friendly, generally unable to help, you get transferred numerous times during a call. read more

Do NOT use them. Incompetence and really bad service. BBB reviews will sum up all billing and practices. Shame on you walgreens

I dealt with a customer service rep named Jorge and have to say that I got the best service dealing with him. Plus the fact that I got the medication I needed at a fraction of the cost of other pharmacys. I'm self employed so self pay and that makes a huge difference. I didn't catch the pharmacists name but she was well attenative and answered all of my questions regarding side effects. read more

Terrible service with wrong information given. Told my prescription was shipped and then it was not. REceived dozens of phone calls all day long they are like a spam company with a bunch of uneducated idiots working for them with their animals and barking in the background. Maybe they should make them go back into the office so they actually do their job?? read more

Terrible customer service !! Have to fight to get my prescription filled. Every 8 weeks I make between 5-8 phone calls to get the situation straightened out. This has been ongoing for more than 5 years now. read more

I am in awe with the service here. My father has stage three colon cancer and had to put off part of his chemotherapy because the pharmacy would not rectify a damaged shipment until a month later and even then they haven't followed through. We were able to get a "refill" in time for my fathers second IV chemotherapy treatment but that was after the pharmacy failed to deliver the medication on time because they were "out of stock" even though I was told they'd overnight it. I had to drive almost 2 hours to Frisco and 2 hours back to Rhome, Tx in order to get the medication that my father was to have started three weeks before. My father just had his third IV chemo treatment and when I placed the order earlier in the week (Tuesday) stating that we wanted the medication before Thursday I was told it would get to us on Wednesday and that yes it was in stock. Wednesday morning I call for a tracking number to find out it was not shipped because they were out of stock and that they'd send it so that it arrives Thursday. For all packages not including the first damaged one we have requested Signature Required and yet for the package that actually arrived on Thursday, there was no signature required and when I called to ask about it the replacement order was also the same, no required signature. I was told by the logistics department that they would send us a courtesy replacement for the first damaged order and it was supposed to arrive today (Friday) but after once again calling for a tracking number I come to find out that there is no order coming. It was voided because it was sent to the wrong pharmacy and they failed to send it to the correct one. Also, they can't find the conversation I had to check the information even though all conversations are recorded and notes are made. Time after time they "make note" of the issues but always fail to follow through. I am so incredibly tired of calling once to twice a day just to have the SAME issues every time. The oncologists office have filed a formal complaint, I've complained each time I call and have had two or three "windshields" in place to address the issues but why do we continue to have the same problems? If you have the option, don't use this pharmacy. read more

Walgreens Specialty Pharmacy - Drugstores Near Me - Frisco, Texas

My story is too long. And extra time I didn't have this week, they took from me. My issue is still not resolved. Refilling, not a new RX, only transferred from Walgreens store, still not filled after days with multiple phone calls. Every representative had a different story. I was given 7 different call back numbers. It has now become a game... wonder what phone number the next CS rep will give me? Once this is filled I will be taking my business elsewhere. I have been with Walgreens for at least 2 decades. No more! read more

Absolute worst service I have received from a pharmacy. It ranks in the top five worst companies that I have ever dealt with. The sad part is, I have just started dealing with them. There is lack of accountability, follow up, knowledge of processes, lack of compassion, lack of expediency for time sensitive medications, among other deficiencies I can't think of at the moment. My insurance is trying to penny pinch by using this specialty mail order process and I am losing hours off of my life trying to get medications filled. I didn't realize getting authorization for scripts to get filled was like getting security clearance at a nuclear facility. I ended up having to pay the last round of treatment out of pocket because they took so long to process (and eventually I had to stop them from chasing their own tail). If I miss a dose, it's a problem for me physically. There is even a department especially for the condition that I have and they still can't get it right. This second time trying, I started the process with ample time and here we are again, a Friday with me needing a refill badly before Monday. They promised overnight shipping, but I will put down $100 as a bet saying they won't meet that promise. They should be ashamed of themselves. I have no problem writing a letter to their corporate department if I wasn't so busy with work. read more

Absolutely the worst pharmacy I have ever worked with. Time critical medication needed every month and they manage to mess it up every month. Worst customer service ever!!!!!! In the middle of talking and asking related questions about my medication. They say they don't have time and hang up or put me on hold for 12 minutes just to hang up. I call back and the lady was rude as hell from the beginning. Now after treatment for 6 weeks. I have to start over!!! Absolutely the worst ever. DO NOT USE THIS PHARMACY! read more

I am saddened to hear the same stories of what I am going through as well. I am forced to use this company because of the insurance plan I have and they continue to fail me monthly. No calls, no texts, no email... .nothing. I have to constantly call my provider's office and have them send over a pre-auth for a medication. It's ridiculous and stressful. For those of us bound to this place, we need to meetup for drinks. For those that have a choice, please heed all the negative reviews and stay away!! read more

Absolutely horrible. Service is dismal and it's impossible to get through to anyone. There is no billing explanation and the people I have spoken to are useless. read more

This place has speedy service and they sell all the "Dune" books. What else do you need?

These guys are not only incompetent but also shady...stay away! I have been on the phone with their staff and management numerous times. Each time their story changes, its always someone else's fault and they think an insincere apology means people that need meds just go away...well, when Amazon gets into the business Walgreens will go away. On the last call, they offered me a "copay" which was higher than the cash price. When I called them on that they quickly corrected to say they were quoting me a cash price. SHADY SHADY SHADY read more

Our insurance requires that we use this specialty pharmacy, but it is absolutely the worst pharmacy I have ever used in my life. It takes calling them at least 15 to 20 times each month to get one medication ordered, and it is never received before we run out of medication. Truly unethical for people who's lives depend on these medications. I have made formal complaints to the pharmacy, to our insurance carrier, to our employer, to the Better Business Bureau, and next will be the Texas Medical Board, and the Texas Department of Insurance. *If you are having this experience as well, please report these issues too, so that we can get something done about this to help save lives for those that depend on their medications to live. read more

My medication is supposed to be shipped once a month. So far they have managed to ship it once without my calling and talking to multiple people. How can they afford to pay customer service people to take multiple calls? I authorized what they needed but they claim it was not noticed. If I had any other options I would take them. And this is entirely the truth as I see it without any elaboration. It is my First Amendment right to state my opinion of the service I was given. read more

For my prescription to be filled with this company, it took me approximately 34 phone calls before I finally received my very important medication. Trying to get a refill? Well, I am nearing 10 calls, with no medication received after I was promised my medication today, Saturday. Now, they say Tuesday. Keeping in mind, this is a VERY important medication that I need to take daily. AVOID THIS HORRIBLE COMPANY AT ALL COSTS!!!! NO concern for the customer in the least bit. read more

If there was a 0, I'll use it to rate this pharmacy. Orders are being cancelled with no reason, not shipped on time, unprofessional agents, poor communication. Did I forget something? Oh, they simple don't start to process your order. Just because. read more

If you need medicine on a regular basis, do not use Walgreens specialty pharmacy. I have been using them for 3 years now and every month when I place my order, it is one excuse after another on why it is going to be delayed or just not delivered this month. Today marked the 3rd week and probably the 15th phone call to get a medication order filled that I have been out of for 1 week already (i called early to hoping get it on time this month to no avail). Why did they call? They are out of stock so it's going to be delayed yet again... read more

If I could give them 0 stars I would. I have a pretty severe condition where if I don't get my injection every 2 weeks, my symptoms flare BIG TIME Honestly, I've never had more trouble with ANY other pharmacy, but because my insurance won't cover any other specialty pharmacies for some unknown reason, I am stuck with Walgreens Alliance. I can't even count on 2 hands how many people I have spoken to about getting my deliveries in a timely matter, but everytime I call I speak to someone new and have to start back at square one. Apparently, these guys don't keep any notes or anything pertaining to previous customer calls. I have spoken to 3 different people in the copay assistance dept and they have said it was applied to my account and should have a $0 copay and they will reach out to my doctor to schedule delivery. Then I call back the next day or 2 to check on things and not only is the copay assistance not applied, but the copay has even gone up! And also there is currently NO scheduled delivery. So now Im getting quoted different amounts for the same medication, and to top it off....its late again...for the umpteenth time, which means my symptoms are returning, which defeats the whole purpose of taking the medication in the first place. Also there is not trace or recollection of me ever speaking to someone yesterday or the day before. All I can think is this a joke or something?? Who are these clowns Im talking to and how do I just get meds delivered on time? They won't even do a scheduled monthly delivery! They just torture me by making me call back over and over every single week. Its not my job to do theirs for them! Ugh....I feel so helpless. Does anyone have any advice to getting around these guys. I am at a loss today.... read more

Total Fiasco! Not worth the money you think you will save. Bait-and-Switch: They gave me quotes on my meds they said would be good for 10 days. I actually called twice and received all the same price quotes for all the meds. When I called a week later to order the day before I needed the meds, they said they would charge me higher prices for two of the meds, one of them was DOUBLE! At that point I had to pay the outrageous prices or try to get the scripts transferred to an honest pharmacy that same day and get them shipped before the honest company's cutoff time. Even worse, when I opened the shipping box one of the meds was MISSING! Try Briova, Avella, MDR, or Freedom. read more

Incompetence seems rampant within this organization. While either unwilling or unable to rectify repeated errors (poorly trained staff, perhaps?), they do occasionally acknowledge them. The person on the phone is always 'sorry'. I will say, they seem well trained in apologizing. If you're lucky, your insurance provider is will use a different specialty pharmacy. I hope next contract mine will. read more

This is the worst specialty pharmacy I have ever dealt with. They have not delivered my medication on time. I am supposed to receive it every 3 weeks. My shots are always late because of there neglect. They are the most incompetent people I have ever dealt with. Wegmans is much much better!!! But of course insurance hires the cheapest. read more

Humira and Walgreens First let me say Abbvie's staff is amazing no so with Walgreen's Specialty. All orders are a screw up, without fail I have heard "there was an insurance problem, Oh I'm sorry your copay is messed up, and today Oh my it should ship on Monday we are sorry we told you to stay home all day and wait!" I'm done with this stuff, it's too expensive to be treated like second hand trash. Humira needs to take control of what happens once you ship this liquid gold, to your distributor. Walgreen's should read reviews and respond as a professional business should. If for a moment you think I'm the only customer with issues look up complaints on walgreens specialty pharmacy. It goes on and on, page after page, comment after comment! Abbvie was very adamant on same days, same time. How is one to stay on target dates when you can't get the medication shipped out? So I suppose, after more missed days of work, and lack of pay, I get to await the arrival of this on Monday. Methotrexate may have made me ill, been painful, made me want to puke, but it was on time, working, and a heck of a lot cheaper! I'm sure if I remain on this I'll soon be on some type of nerve medication, yet rest assured, it won't come from walgreens! Dale read more

Will never use again, i was with them for years. They treated me like a number. Very unprofessional, don't return phone calls. I made the switch to cigna speciality, at least they treat you like humans... read more

Complete lack of customer service. Took over a week and three phone calls to get them to even begin processing my prescription that my doctor submitted. Walgreen's senior management (at corporate level) should look into the incompetence of the associates at this location. These extensive delays are unacceptable and should be considered a serious liability due to lack of fulfillment of prescriptions. I called corporate to inform them of these problems, which apparently many have experienced. I have also informed UTSW leadership to avoid using this Walgreen "special" pharmacy in the future. #Walgreen #poorcustomerservice read more

My first prescription was ordered on a Tuesday morning (10 am my time, 9 am theirs) that I needed for Saturday. They said it wouldn't even process until the next day despite the early time, but it was 2 day shipping, so I'd get it on Friday. By Friday at 4:00 it was not received, so I called. It hadn't even been processed yet! They did, fortunately, get it to me on time, but there was a lot of stress on my end because my drugs have to be taken at the exact time. My second came in a box that told me to refrigerate it. Turns out, it wasn't supposed to be. When I called and asked the pharmacist if it was still okay, she said "I don't know." That was it--nothing else. So I asked to have it reshipped and she said she'd open a claim. Over the course of 2 days talked to 4 different reps, all of who gave me incorrect information and the final denying my claim to get new meds because I didn't have a picture of the label and she didn't know all the labels their company used (I gave her the color and exact wording from the label). That I could pay the $300 for the meds plus rush shipping or drive to their pharmacy 3 hrs away to get the meds (that I now needed in 7 hrs after this long process). The irony is that I called another pharmacy to ask the same question about whether it was okay after refrigeration because I didn't want to spend an extra $300 or drive 6 hrs round trip. Within 10 minutes I had the answer that the medication was fine to still use. Had their pharmacist been knowledgeable (or even smart enough to send me to the manufacturer like the other one did) all these hours would have been avoided. read more

I have never had any problem getting my specialty rx. They always call in advance to schedule my delivery. Fed ex delivers it on time e everytime. Everyone that I have spoken to there has been extremely helpful and friendly. I had a special situation and they assisted me in being able to come and pick up my medication. Which helped me out if a jam. Thank you Alluance Rx. My Medication has to be refrigerated and in the summer heat the ice gel packs they use really last 36 hrs and they include additional packs to cover the summer heat. read more

All of the below reviews are spot on.. Walgreen's Specialty Pharmacy is a joke. I'm so frustrated! If I could use a different company I would, but United Healthcare requires that I use this pharmacy for my specialty medication. read more