We are new to this pharmacy (about three months now) and wish to commend the staff for excellent…read moreservice, start from finish. From the telephone conversations with customer service, to interactions with the compounding staff, we have been nothing but very impressed! We highly recommend this pharmacy!

The people that work there are very rude. I was told my prescription would be ready and when my…read morehusband went to pick it up they said it needed to be ordered which I did the day before. They have been screwing up this prescription for several months now. The person I spoke with hung up on me when I said I was very disappointed. I will be switching pharmacies now. Too many mistakes.

Best pharmacy that I have done business with in the Frisco area. Good discounts too. The pharmacist…read moreis very knowledgeable and helpful.

This Tom Thumb's pharmacy gave me a great custom service experience during my Monday visit…read more(03/24/2025). The Pharmacy manager (Kimmi) greeted me with a nice and professional smile, then took in my prescription gracefully. She said my medicine will be filled in about 15 minutes. When the time was up, I came to the counter, and another young lady pharmacy assistant quickly fetched my medicine bag and completed the entire medicine payment transaction and medicine eating instruction swiftly. Kimmi also took care of my other inquiry quickly. What a great team and superb management by Kimmi. Thank you!

IMO - DO NOT USE THIS PHARMACY!…read more They have just been bought out for the third time, dropping their service from 5 to 3 to 0 stars! My doctor's office recommended and we have been using for years with above and beyond service. THEN they were bought out the first time, when service dropped but still okay The newest buy-out (November, 2011) is HORRIBLE SERVICE. We called for assistance, waited on hold for 30 minutes - directed to live person where she immediately dropped the call DO NOT USE - just select a new pharmacy!

Outstanding service with free delivery wherever you might be. If you are using a big box store and…read morewaiting then you need to call and have them give you a quote.

My wife and I have been using this pharmacy for 4-5 years now. We moved 20+ minutes away two years…read moreago and still haven't switched pharmacies because of the customer service at this one. I want to spotlight Kayla because she's the one we deal with the most and she's always a pleasure to work with and so kind. When we first moved she was the main reason we stuck with this location despite there being two closer Tom Thumbs and a litany of other pharmacies in between. However, I will say the culture appears to be contagious because the staff there goes above and beyond what you expect from a pharmacy. Thank you for everything.

I have been a customer for 20+ years at Tom Thumb Pharmacy on Legacy Drive in Plano…read more Pharmacists and Technicians have always been professional, knowledgeable, and efficient. Wendy, Kayla, Kevin, Lien, and all the other pharmacy employees are always kind and friendly. Automated text messages conveniently notify me when my prescriptions are available for pickup. Automated text messages conveniently notify me what my out of pocket costs will be. Thank you to the entire staff at Tom Thumb Pharmacy on Legacy Drive in Plano for the wonderful customer service. Steve March 1, 2026

I have been coming here for good few years now. The core group that opened the store were great -…read morenever had I walked into a pharmacy where someone took the time to not only remember my name but engage in meaningful and caring conversations and not just about my health either. They have also been compassionate to my unfortunate life events that resulted in changes of medication and or insurance.

Laura and KP at ReNue are the best! The entire staff went above and beyond with their patience and…read moreaccommodating my family's needs. We did flu shots for our whole family and the ReNue team was exceptional, even with little ones nerves... love that they are able to customize and exceed customer's needs. Thank you!!!

This Tom Thumb is close to my house and very convenient. I don't get my regular meds here, but I do…read moreget my vaccines here when I need to. I usually get my flu shot here and have been getting my Covid boosters here as well. It's a small little pharmacy in the back, but it's very clean. There is a little waiting room on the side for people getting vaccines and a small room inside that where you get the shots. The people have always been very nice and I don't have any hesitation about coming here. Great little place, would recommend.

This Tom Thumb's pharmacy located at 5550 Fm 423 Frisco, TX gave me a great custom service…read moreexperience during my Monday visit (03/24/2025). The Pharmacy manager (Kimmi) greeted me with a nice and professional smile, then took in my prescription gracefully. She said my medicine will be filled in about 15 minutes. When the time was up, I came to the counter, and another young lady pharmacy assistant quickly fetched my medicine bag and completed the entire medicine payment transaction and medicine eating instruction swiftly. Kimmi also took care of my other inquiry quickly. What a great team and superb management by Kimmi. Thank you!

Had previously used HEB, but the refill wait time was 10-20 days. My provider sent to Axtell, and…read morehad my order in 24 hrs, price was also less - so pleased. Picked up via drive-thru & service was very courteous. Will definitely be returning!

Unable to contact the pharmacy by email, get call backs, receive my medication, all while they took…read moremy payment. Look elsewhere if you need reliable medication delivery. This is terrible! As well as dangerous!

picked up my $3 meds and paid with a $20. I was given back $7 in change. i immediately went back…read moreand they won't give me back the rest of my change. so they stole $10 from me

Because of the review's being positive, I was excited about transferring my prescriptions to S&J -…read moreI have several... After my initial visit to pick up a script from yesterday. Not filled because they had never heard of it. The person behind the counter was absolutely the rudest pharmacy technician I've ever encountered in all my years. I'm assuming Technician because surely a pharmacist would never treat their customers like this. IF you do not know how to be kind and personal able - get out of all forms of retail. I'll never be back! The positive thing: there was a lady that manages pickup of scripts - she is a woman of color and she is a 10 star!