Got my flu shot here last month! It was a (relatively) easy and painless experience. We were helped immediately by one of the pharmacists. There was quite the paperwork/prep work because we had a corporate rebate for a free flu shot. Our pharmacist was friendly and patient. The store is clean and well laid out. Great location near AJ's. Will definitely be back. read more

They definitely need more staff but also if I need a prescription filled a little sooner than it said it would be ready, and I'm given the option to have it filled now, I don't really like it when the employees roll their eyes. read more

WORSE Pharmacy ever! They are beyond slow! They don't care at all! The drive through is horrible they won't even come to the window and say anything to you!!! It's horrible going inside as well!! I want to say wicked things about this people because they truly are the worst but I will hold my and integrity move on. read more

Horrendous slow service- don't ever do the drive through pharmacy- they leave you sitting in the car while they serve in store customers

The pharmacy here is the worst we've ever used, and we have been very satisfied with other Walgreens! Having said that, the rest of the personnel are extremely friendly and helpful!x read more

I love this Walgreens and do all my printing there. The staff is helpful and courteous( rare these days). I would recommend for printing! Their full liquor store not bad when having a party either- also nice cosmetics section- always clean. read more

Rarely, have I received the remarkable level of customer service from a sales clerk in a retail pharmacy store. Huge KUDOS to "Zachary" in the Photo department for patiently assisting with the printing process of the Photo kiosk (that I was completely clueless how to use.) LOL Superb Customer Service! read more

THE most frustrating experiences at this store. It was my third time in this pharmacy, and I can't figure out why they are so disorganized, SLOW and unprofessional EVERY time. ABSOLUTE disaster!! I will pay more to go elsewhere. read more

Super long wait every time I pick up a prescription. If you want to wait in the car at least 25-30 min, choose this place to fill your scripts! Long waits to talk to anyone on the phone too! The people are nice that work there, but they need some type of overhaul to get this store functioning more efficiently. read more

This is the worst pharmacy ever .i was left waiting on the phone for 30 minutes ,then they hung up on me !!! I had to get in my car and drive to the store . I then waited an hour for two medications ,one was already in the box ,but the girl could not find me or my husband in the system even though I m a customer for at least 10 years !!!!! Maybe it was a new employee !!! She should have asked for help ! I'm done here ,I'm going to CVS across the street . No explanation ,no apologies ,really bad customer service !!!! read more

I have had great experiences at this store. It's MY Walgreens. I enjoy the time I spend here and I can truly say it's left an impression on me! read more

Walgreens - Walgreens - Drugstores Near Me - Scottsdale, Arizona

Always helpful, always super Competent. Great at dealing with crazy customers who clog up the line. Love these guys. read more

Terrible customer service. This location (pharmacy) will not answer the phone, they actively pick up and place on hold without a response. This caused us a problem as our home health provider could not get in contact with the pharmacy. At one point they accidentally answered and we could hear a private customer conversation, then once the pharmacy employee realized put us back on hold where we gave up after another 30 minutes. It's just not acceptable. As a bonus, after going in and waiting some more they quoted us a ridiculous cash price for medication that normally costs 1/5 of what they tried selling it to us. That's a whole different issue. read more

This is the worst Walgreens pharmacy I've ever experienced. I gave it one star and that was because there weren't negative numbers. Terribly understaffed. Prescriptions always late, missing prescriptions all without any degree of apology. Abbreviated hours, standing "closed for lunch" hours. Customer service is abyssal. Only one pharmacist on duty at any given time. Terrible. Corporate or whoever is supposed to "be watching the store really must act". read more

I absolutely love this Walgreens! Best customer service around and the staff goes out of their way to be helpful. The manager is beyond friendly and has incredible knowledge of all that is Walgreens. They definitely know how to make you feel like family here. read more

This location has the most unprofessional management! Between two visits while here on vacation, we had experienced two different managers, Claire and Christopher! Claire had no idea how to reimburse for a return item and since paid with cash...did not know that all could be credited with a gift card. Very rude! And then Christopher...supposedly a manager, who asked me if I am old enough to buy beer as I was carrying it for my mother. He said it was the law that she could not carry it as she was underage. My mother therefore took it out of my hands and set it on the counter and told him "she is no longer carrying it." As we are walking down the aisle, he makes a smart aleck comment about us and my mother told him that he was the one that was rude...not us! He then told us to leave the store and that he was the manager. I did tell him "***k you" for kicking us out, he then proceeded to tell me "***k you" back and say "What are you, ten"! A manager speaking to a 19 year old that way! Christopher was rude first and so I reacted! It would be in Walgreens best interest to not have someone like Christopher be anywhere working in their stores! I know we will never step foot inside this Walgreens again! read more

Absolutely the worst customer service in the world. The pharmacy people are rude, pompous, and make promises they can't keep. Why do we all continue to take our business to them? read more

I agree with everyone else that has commented about how ridiculously unhelpful this pharmacy staff is. THE WORST! I had a prescription which clearly says on the bottle that there is another refill. Another store is able to fill it but this store REFUSES to fill the prescription and won't even bother to call the other store to try to solve the problem and instead just wants to lecture about how long they've been doing their job. The 1.5 star review should give them a clue about how well they do their job. Rude, arrogant and unhelpful. Is there no regional manager paying attention to the lack of customer service here?!??! read more

I should have listened to the other reviews. Their pharmacy team is extremely rude, uninformed, and helpless. There was a gentleman in front of us who had clearly been waiting for his prescription for a while. When he asked how long it would be, the pharmacy tech Maha yelled at him that she cannot give him an estimate, "It could be ten minutes or an hour but I will not give you a time." He then said he would have to come back in the morning and she loudly told the other team members behind the window to "never give a time, never give a time." Another woman asked about her prescription and a gentleman told her he didn't know when it would be ready. She said that she'd be back in an hour. He told her that after six there's only one person working and it'll be super slow if she comes back then so she's better off coming back tomorrow. After she left, he looked around at the other pharmacist and technician and the clock and giddily said, I'm almost out here! I scheduled my 3-year-old through the online appointment portal online. I also called ahead and asked that they had the Moderna Covid-19 vaccination for toddlers in the morning and received a confirmation that they indeed did. When I gave them my daughter's birthdate and demographics, they told me that "the software said they cannot vaccinate her." I asked them if there were reasons since she is a perfectly healthy and normal 3-year-old and they told me again, "the software says so." I'm blankly staring at Susan, the Pharmacist who holds a medical degree (I assume), and am asking her what may cause the software not to let my child be vaccinated and she just says "it says so" again. Zero reasons. Zero help. For any parents who have hyped their children up to go get a shot, you can understand how frustrating this was. We ended up being able to get her a flu shot (which she needed) but now I don't know where I can get her vaccinated and Maha and Susan gave me no information beyond the "software said so." I completely understand automation but when you have two people who have been medically trained look at you blankly and rely solely on what their system says and cannot justify why it makes you question their knowledge as medical professionals. I'd avoid this location at all costs. There's a CVS nearby. read more

I have posted a similar review about this location and how poorly staffed and run it is. I urge you to take your business elsewhere. I am inside to pick up one script after waiting outside in car, took so long, well, it's no faster inside the store. read more

The staff and service at this location is great! The store is the nicest, cleanest walgreens I've ever walked in to. Awesome location, very friendly and helpful. read more

Walgreens canceled my appointment last week as the store was closing early and told me to come in any time today. I show up to this location and am turned away because this location ONLY accepts scheduled appointments. Susan the lead pharmacist was a nightmare to deal with. I explained the situation, showed proof and they said it's a policy by this location and that every Walgreens location is different. I'm glad I never have to go back to this location. Simply terrible customer service. read more

This is the worst costumer service I've been experiencing for a long time. First I thought that's a one time thing, and brushed it off, but it keeps continuing with super slow service specially the Drive-thru with wait times for up to 20 min no matter the time (i tried various hours) and once you're in line there is no way to pull out. When you call you rarely get picked up or they hang up on you after 10 min wait time, and I can rant on. You guys really have to ramp up your service, and be less presumptuous! read more

I'd leave 0 stars if I could, be far the worst Walgreens possible, waited 40 minutes at the drive through pharmacy

The Pharmacist Sawsan is particularly unhelpful. I question if she's competent or licensed. Claimed not to have one of my meds in after I verified on my app that it was, only for her to call me within 30 mins to say it actually was in but she simply looked and didn't find it when I was there. When I returned to pick up the medication she had to ask the other on duty pharmacist how the injectable med pen worked. She didn't look at the box. She told me I'd have to buy needles (wrong). Utter incompetence. Nothing about dosage, time of day, refrigeration- nothing. I'll be reporting her to Walgreens corporate. I got more info off the internet. Find a different Walgreens. read more

I'm giving this review for Aiden specifically. Give this man a raise! Always willing to help when I come in and just very caring. He truly demonstrates what great customer service should look like. I was buying medicine for my son and he said I hope whoever is feeling sick feels better. Just a true gentleman. read more

After reading all the negative reviews I hate to add another but.....I get an infection every few months and I know immediately when I get it very uncomfortable for me. Called my Dr and he sent the RX I needed at 7am, since the pharmacy doesn't open until 9, I waited until then to call and ask if they could fast track it for me which my Dr suggested I do. Waited 20 minutes on the phone and never got a person to answer, when it finally did ring, it rang and rang and then suddenly I was disconnected! Great service Walgreens! I then decided to just go to the pharmacy. I was told there was a error in the writing of the script and they had to talk to the doctor. The woman at the counter, Maha, was very curt. When I explained I was driving out of town and needed the script, too bad we need the doctor to call, not one bit friendly or sympathetic. She knew I was sitting waiting but I had to go up and ask if the Dr had called, yes, the RX will be ready in about 10 minutes. After 15 minutes I went to the counter to ask if the RX was ready, yes it was. Again I'm sitting waiting and she knew I was waiting, wonder how long I would have sat there until someone told me it was ready! Of course they ask for your address when picking up the RX, I had recently moved and started to give the new address Maha immediately started shaking her head and rolling her eyes, very condescending. The attitude at the pharmacy was uncaring and very condescending. I have several Walgreens around where I live and all have the same derogatory remarks. Walgreens does seem to care about their customers and little empathy for people who need medications. Maybe they should hire people who actually like their jobs and can work with the public. Through with this pharmacy!! read more

We will be moving our prescriptions to another pharmacy. They refuse to pickup the phone here and from reading years worth of reviews, Walgreens home office doesn't care because this store has been a mess for years. read more

Let me add another poor review to the collection. I actually laughed when I saw the reviews for thIs store. I was waiting in line tonight and was next in line. A very thin older woman opened up a second register and asked the man behind me to come to her register. The man told her I was first (nodded my way) and to take me. When I started to walk over she scolded me "No, I'm taking him first because he has alcohol to ring up and the other cashier can't ring up alcohol. There was no line behind us, just me and the man who seemed just as shocked as I was. I placed my items on the counter and left. There is a wonderful CVS across the street. They just gained a new local customer. I'm still a little shocked she scolded me lol. read more

This is the second worst Walgreens pharmacy in the area. The staff is rude and not even remotely helpful. Head pharmacist Jesse Holland is beyond rude. He refused to fill a prescription and told me to call my doctor to verify I could take the medication. Umm... you sir are ridiculous and you Jesse should be fired! Way to go at sucking! read more

This Walgreens has a decent selection of products and is clean. But the pharmacy is a disaster. I know things have been tough for pharmacies and that they've been stressed and plagued by employee shortages. But, for the last two months it has been close to impossible to pick up a prescription. They've been closed. Or the line is literally 20 people deep. Or today after waiting 20 minutes in the drive up line we were informed it's for Covid testing only. But look carefully there's a TINY sign that provides this information- really? Poor options and a total disappointment. We will be changing pharmacies. read more

NO STAR ! I am local and live in this area full time. I stop go to this Walgreens for 2 years, yesterday I went to get the small things WOW.. they are still rude as usual. I can't wait Walgreens Corperate to clean up all employees here!! Horrible service!! The skinny young guy (cashier) is the WORST same as thick accent Pharmacist Bitch (Seriously she is still around). I saw many bad reviews about her. The skinny guy refused to help me to look up my Balance Reward program and took my coupons even he didn't use it (WT...) I didn't know why he took my person belongings ( I am calling the corporate tomorrow). TRY TO AVOID THIS LOCATION LIKE A PLAGUE!! read more

I love coming to my neighborhood Walgreens it's filled with super friendly staff and a clean store. It's always a fun place to come to that's for sure. read more

The worst Walgreens in the entire valley. They're slow and never have any Rx in stock. Very frustrating when you have a sick loved one and have to drive all over the valley to get your Rx filled. read more

I went to pick up migraine medication today at this Walgreens location. The pharmacy tech said my insurance would not cover it. There was a lot of confusion about me buying just one tablet of the medication . I called my insurer United Healthcare who could not have been more helpful. I passed my phone to the pharmacist Susan. She was rude and interruptive and spoke over my person from United. In the end we figured out the problem with no help of Susan the Pharmacist from Walgreens. There is a CVS across the street to the south by the AJ's Stay clear of Walgreens!!!! Very poor and unacceptable conduct. read more

They do not care about you. Sat on hold for over a half hour just to get hung up on. After another long wait they finally pick up, but while I'm telling them what need they cut me off and begin yelling at me when I tell them what they are telling me is in complete opposition to what the other pharmacy has told me. She says "do you want to listen to me?" Aggressively as I tell her exactly what she said back to me. I said this problem has happened before at this pharmacy (and was solved without such horrible service) but the hangs up on me. read more

You go to a pharmacy when you need help, avoid this one as they aren't a help. Had a prescription for a med to treat something that needed to be started the same day. They took my prescription and then told me it would be the next day before I could get it. I asked if the medication was in stock, which they didn't answer but again reiterated it would be the next day before I could get it. I called Costco who had it in stock. The Costco pharmacist spent 40 minutes on hold with nobody answering at Walgreens trying to get the prescription transferred. The pharmacy was open but they wouldn't answer. I guess pharmacists don't take the same oath to care for people that Doctors do. read more

This is for the pharmacy staff. I went to get medication filled and two of the employees were so terrible to me I left in tears. They were talking loudly about my medical history for anyone in the radius to hear, and were making terrible comments while I sat there. Please ensure your employees aren't being blatantly disrespectful to or about customers. Their role is to be trustworthy and respect that a person and their doctor made a decision together about a medication, while understanding that talking at the checkout line loudly for others to hear can easily violate HIPPA regulations. One nice thing, The male employee in the pharmacy was very kind to me. read more

too bad I can't leave zero stars for this store. Walgreens corporate. Are you listening look at the reviews. This store should be either restaffed or closed. I have been trying to call for a prescription and the phone is regularly taken off the hook. No way is it busy for hours at a time. I have an elderly mother and she needs a prescription that for some reason this pharmacy put on hold. The prescription clearly says it has one refill on it. The line for drive-through is routinely 40 minutes long or longer. Waiting inside is a joke. The line is long and service is slow at best. The line for drive-through is routinely 40 minutes long or longer. Waiting inside is a joke. They make a difficult to change your prescription to another store. This store does not deserve to be in business don't blame labor shortages I'm sure if you paid enough, you could get people clearly you make a fortune on your prescription prices since they are available for much less at other pharmacies. unfortunately, my mothers insurance is tied to Walgreens and I have no choice but to go there. I would never use them for any of my prescriptions nor pick an insurance company that uses them. AARP are you listening or reading this get rid of this company they are doing no good for anyone. read more

How much I wish I could give NO stars. We will never have another prescription filled here. I have never been spoken too SO incredibly rudely, or had my son humiliated in front of other customers by an awful witch in the pharmacy. My son has gotten his accutane presciption filled there three times. On the fourth time, they didn't call when it was ready, so when we called them this very rude lady said that we hadn't filled out our "I Pledge" certification (whatever that is) and she "WILL NOT" give it to us. So my son went in in person to see if she could explain to him what she was talking about. She just sneered at him, and repeatedly said that he just needed to fill out the same certification that he had already filled out "three times." We explained that we had no idea what she was talking about, that we had never filled out anything like that before. She would not explain how we go about doing that, or accept my son's explanation that she must be mistaken because neither he, nor us, had every filled it out. She was so nasty both on the phone and in person, and my son left humiliated after the way she spoke to him. He said that people were staring because of how rude she was, and how insistent she was that we had filled this form out three previous times. I guess the market is so desperate for employees that they will hire even the WORST employees, but we are pretty sure any other pharmacy in AZ would be better. read more