They have some of the worst customer service and most unprofessional pharmacy staff I've experienced. I called ahead to confirm my medication was available and was given incorrect information, resulting in a wasted trip. When I tried to clarify confusion around another prescription, the staff seemed annoyed that I expected an explanation and responded with attitude rather than assistance. read more

Pharmacy is closed in the middle of the afternoon and not during their "lunch hours," which is stupid anyway. If you're going to post hours, honor them! read more

I went in for a hair product that I was told I could find here online, and as I'm looking in the hair aisle, these two employees in the aisle over were mocking the way black people talk, So I walked out. I have never seen a CVS rated this horribly but I can see why it is. I wasn't even in the store for two minutes. read more

I asked the girl working if I could use the restroom, and she (very rudely) told me "No. They close at 8". ?????????

I know this pharmacy continues to get bad reviews, but I'm here to say that I've not experienced what others have. I'm speaking specifically to the pharmacy, not the drug store. The pharmacist is friendly and helpful, I'm always in and out, I love that they have a drive thru. And, I'm able to get through relatively quickly on the phone, which is more than I can say for other CVSs around town. So thank you pharmacy staff, I appreciate you! read more

If you need medications do not come to this CVS pharmacy. Not only do they operate with reduced hours, but you will wait for hours on end. You might even have to leave as they will not be able to fill the prescription! I had medications transferred here as it is close to my new house. Called for several days and as I was on perpetual hold for hours- decided to go there in person. I waited in line for 45 min to speak to someone followed by another 45 min wait. Heard horrible stories from people who are there second or third time trying to get meds. And if your insurance has a special deal with the CVS...well you will have to wait. The main reason for this horrible situation is that just about all pharmacist have quit recently due to variety of reasons. Whatever the reasons are, management needs to wake up and start paying attention. Maybe CVS is just too large to fail... read more

See all

Had a fantastic experience once with a woman with light hair at the pharmacy and this time had an extremely rude woman check me out with darker hair. Depends on who you get! read more

Beware!!DO NOT BUY gift cards from this location. It's a scam. The gift card numbers are presaved and once you pay for it someone somewhere, maybe employees , maybe scammers use up the money. CVS is protected from these frauds and really can't help when you go back and say it was a fraudulent card. You just loose your money. Do not buy gift cards from third party retailers. read more

The "store manager" Miguel was beyond rude and going on a power trip. The line in front was long his employee had to call him up for help multiple times. He was annoyed before he even said hello. Did not apologize for the wait. I needed something out of a locked case and he told me to go wait by the case and he would be over when he could. I asked him are you going to help everyone behind me before you come help me and he said yes. When he came over I didn't small talk with him and this offended him. He gave me my product and told me to get back in the long line. I expressed how i had already waited and told him I was surprised he wouldn't walk with me to the front and check me out. He told me that this was rude and I told him it wasn't rude to point out his poor management skills. He told me I was not getting my item and to leave the store. There are many complaints about him specifically I am surprised no one has addressed his poor management. read more

The worst pharmacy in Scottsdale. The lines are always long because they are extremely short staffed. Sometimes you will see three employees just chatting amongst themselves while shoppers are walking around and looking lost. read more

CVS Pharmacy - a cvs pharmacy store - Drugstores Near Me - SCOTTSDALE, Arizona

No public restrooms, not enough employees, their cash registers don't work, and overall bad customer service. They could improve all technology at this store. Employees have to walk you to a locked restroom, as a paying customer hahaha. read more

CVS Pharmacy - Front entrance - Drugstores Near Me - SCOTTSDALE, Arizona

Worst pharmacy experience ever. The pharmacist was incredibly rude. She refused my coupon from my doctor, and rolled her eyes at me when I asked why it was taking so long to get my medication. I had to come into the pharmacy 3 separate times before they finally had my medication ready! They weren't even sold out of it, there was no excuse or reason why it was taking so long. It took me 4 days to pick up. I will never come here again. read more

The pharmacy and pharmacy are the worst! Rita is out of country and Robert is letting all the snotty girl techs get away with being rude. Blown away by how Michelle spoke to me and yelled across pharmacy. She tried to cover her fanny by calling manager but I have a recording of it that I'm happy to share with Rita. When the cat's away!! She also changed the phone number on my profile to all zeros and I asked her about and she says that's what she does when she doesn't know it!! Now I don't get my update! That's for nothing Michelle!! read more

Convenient, clean and well-equipped CVS for all of your last minute needs! I have not personally tried the pharmacy here, so I can't speak to that, however my review is geared more towards the convenience store goods and services. Pros: Spacious, well stocked: This CVS is well organized, large and spacious. It is extra cool in the summer-- the AC is blasting, and upbeat music is always playing! Friendly employees: The employees here are friendly and helpful-- they will greet you as you enter, and assist with any questions that you have. You never have to wait too long in line here-- between the friendly employees and self-checkout, it always is an efficient experience. Conveniently located: The CVS is conveniently located off of Indian School Road, very close to old town scottsdale, making it walkable. There is also lots of parking outside of the CVS. Good selection of beauty products: This CVS carries a good selection of beatuty products-- shampoos, nail products, and makeup-- I always find the beauty product that I am looking for...and even some I am not looking for Cute seasonal products: Lots of cute seasonal products at this CVS-- you can even see some in the picture that I posted! Other: No passport photos: I don't believe that this CVS offers a photo booth, so just keep that in mind if you need to have pictures taken for your ID. read more

CVS Pharmacy - Adorable seasonal items, all purchased at this CVS! - Drugstores Near Me - SCOTTSDALE, Arizona

They seemed good at first but have proven to be unreliable. My doctor submitted my prescriptions two days ago, and they temporarily showed up in my dashboard but then disappeared. I came back twice and they made up excuses about why they weren't ready and couldn't be available until tomorrow. They also lied about always answering the phone, which they don't. It would be nice to have someone at least act like they care about their patients' medical care, when they have power over what we receive and when. read more

Manager treated me rudely for no reason refused to scan my order insisting I had to many items so I could use self checkout while he was doing nothing but walking around the store and there was only one check out full of customers the worst customer service ever don't know how he has a job read more

I can see why this store has such bad reviews. When I call for a price check, no one ever comes to the phone after holding for 20 min, the call disconnects. read more

You can't talk to anyone on the phone EVER AT ALL. Only an automated system. Complete waste of time.

The customer service team are absolutely RUDE!!! I went to pick up a prescription thru the drive thru, the manager Rita was clearly in a bad mood from the moment she open the drive thru window. She told me my prescription is $33, I asked her why, because it was $2.56 last month? She said she didn't know, I can either pay for it or come inside. I said I have new insurance and she said I would have to resubmit my prescription. She kept telling me, there are other customers waiting to pick up (I WAS A CUSTOMER AS WELL TRYING TO PICK UP) she didn't want to answer my questions and rolled her eyes at me, I said "I need my prescription", I said don't be like that. I parked went inside, and stood in line, then Rita yells at me and says I need to go to the drop off window, "I said are you talking to me" she said "YES but if you want to stand in THAT line, THAT'S up to you!" I was picking up a prescription!! Went to the drop off window only to be helped by Camille who had a bigger attitude than her manager Rita, Camille told me that she put in the computer, that store will NO LONGER FILL MY PRESCRIPTION!!!!!! "I said what is wrong with everyone" and the cashier yells "YOU ARE BEING ABUSIVE!!" Asking about my prescription is abusive??!!! All I was doing was trying to pick up my prescription and give them my new insurance info. This Pharmacy team doesn't know how to treat customers. I will not go back to that CVS ever again. The pharmacy employees are HORRIBLE!!! And it all started with Rita the manager! Very impatient, and rude staff!!! read more

Absolutely terrible service and nobody ever answers the phone in the pharmacy. CVS, you are dealing with peoples medications which in many cases are life threatening if you refuse to pick up the phone and answer your customers calls. Shame on you!!!!!! read more

Went in to buy cold medicine and needed the restroom suddenly. They refused me the code until I made a purchase despite me being disabled and letting them know that violates ADA laws. They did not care. Drove down to the neighboring drugstore where there is no code OR discrimination. Took two mins. Shame on you CVS! The manager, Mr. Martinez was extremely rude about it too, and I had just come from the hospital. What a charming place. The 1.8 rating makes total sense. read more

Pharmacist was completely rude and ignorant. Had no idea what she was talking about. I've had several prescriptions from my doctor, printed on paper filled at multiple other pharmacies, and this stupid moron, couldn't figure out how to get it filled. read more

Thank you Tasos for quick and caring service. CVS always on point. Enjoy the sunshine read more

See all

I've never had issues with any pharmacy prior to this location. I have an emergency medication that was supposed to be filled same day. Went yesterday and it's not ready. Today cannot get through to anyone on the phone, have called every hour only to be on hold for 30 minutes each time with NO answer. I will never use this location again. Horrible. read more

Good luck getting anyone at the pharmacy to answer your phone call. Had prescriptions processing for weeks now that still aren't filled and there's no way to get that info online, finally decided to drive there to see I showed up the first 5 mins of their lunch. Not going to wait 25 minutes. Very frustrating read more

pharmacist was a c*nt when i asked about interactions between medications. diabolically rude. like you people couldn't make a mistake. i've had to ask before to be told that medications should be taken 3 hours apart. read more

Several weeks ago I visited the CVS at Miller and Indian School. When I went to check out, the female clerk dropped down below counter level while I was addressing her. I asked "How can you hear me down there"? She replied " I am looking for something." She then walked away while I was talking to her. She never looked me in the eye. I called CVS headquarters twice and they never returned my calls. I will never shop at CVS again. I now shop at Walgreens. I will NOT tolerate such rudeness and poor customer service!!! read more

Go in for prescription they say come back in 2 hours they have med. Then get text it's on back order. Call told "yes we have your med the tech didn't look in back of cooler?" So I get text out of meds. Then go in 2 hrs later than the 2 already waited still not filled. Deal with moody tech. Go to refill a month later now. System says out and they will contact me but nothing so I call them 3 days later. Says I have to drive 7 miles to get meds. Ok I'm fine with that but no apology nothing about why no communication and she will transfer to other store. Then get message order cancelled and asked me if I want to refill it on app. I get they are busy but we are customers in need of meds. Called back and told ignore app and store would fill it in 2 hours. Then why have an app if it's not right. So frustrating. Teach empathy to your staff. read more

Worst experience! I had dental surgery and needed antibiotics and pain meds. Came here at 4 pm and they asked me to come back at 7.30 because they didn't have a pharmacist to give me the pain meds. Came back at 7.20, was not acknowledged till 7.30 and they still don't have it. It's now 7.55, my anesthesia is long gone and no one is even acknowledging me or explaining what is going on! They are walking with a slow paste and chatting with each other. Also the place is disgustingly dirty and out dated. read more

I was flat out refused service for seemingly no reason by the mentally unwell manager. Something tells me he was being prejudice. I will not be returning. read more

I was shopping here and asked them where the bathroom was, they proceeded to tell me they don't have one. When I asked where she went to the restroom she just proceeded to tell me there was no public restroom. I asked where customers are supposed to use the bathroom. They were rude and wouldn't let me use the restroom so I put down all of my stuff and left. They didn't get my business and never will again. I will only shop at Walgreens from now on read more

I've always had nothing but awesome service at the pharmacy & store. I'm a happy person and I treat others with a happy disposition so I guess that's why I always have a positive experience. I would recommend this store & Pharmacy to anyone!!! read more

Brett if you don't like your job, instead of being a pos hanging up on customers when help is needed, maybe go to McDonald's? You can flip burgers without having to talk to customers.. maybe you'll be better at that read more

Fuck this pharmacy! I waited in line for an hour just to be told my prescription wasn't ready even though The bullshit automated system said it would be ready by 4 PM! Fucking bullshit bullshit bullshit bullshit fuck you motherfuckers read more

CVS Pharmacy - a view from inside a car - Drugstores Near Me - SCOTTSDALE, Arizona

Service has been steadily declining. I used to be able to get refills the next day after requesting them online, but they have been taking longer and longer these past few months. A week is not unusual to wait for a refill even though there are refills left of the prescription. We tried calling last week and we hung up after being on hold for well over an hour before we gave up. Finally got through today and was told they would expedite our refills that we had been waiting for, one for the last 10 days! Got there, and they tried to give me a one-month supply for a 3-month prescription. Normally, that wouldn't be a problem, but it is a VERY expensive prescription and three 1-month refills would have cost more - a LOT more! The clerk just asked if I wanted the prescription or not. NOT acceptable! I had to demand the pharmacist fill it properly! I was then told by the pharmacist that they didn't have any more in stock, but that they would have it the next day. I'll believe it when I see it! read more

Don't bother calling the pharmacy. When I got to the front of the 10 person line, the pharmacist said "yeah we don't answer the phone"...

Terrible service. They just don't answer the phones here. After over an hour on hold for the pharmacy, I called the store to confirm they were open and alive. Turns out, they just don't answer the phones in the pharmacy. Ever. So I drove over and, sure enough, the whole time I waited (which was a loooong time), the phone notification was going off in the back telling them how many callers were waiting for the pharmacy. I can't encourage you strongly enough to avoid this place. Go to Walgreens! read more

I needed to get ahold of them to discuss my prescription. ONE HOUR on the phone and I finally gave up. Just now, I was waiting on the phone for 20 minutes ONLY TO BE DISCONNECTED. Never ever filling here again. read more

CVS has become very inconvenient and less than pleasant for customers that prefer speaking to a human. It use to be that you would receive a call from a live person once a prescription was ready. It sadly then became a horrible weird sounding automated male type voice that was more creepy than convenient. Now, it seems, at least in my experience for the last 5 or so months, that you have to call to see if and when a scrip is or will be ready. Do not however, expect to be able to ask a question of a live person. You are now required to deal with multiple additional steps to get past the prescription information to leave a message on an automated system in hopes of receiving a call back. Time wasted! All for what would have undoubtedly been a 10 second conversation. 1 simple question that only required a 1 word answer. They obviously do not feel that their customers time is nearly as valuable as their own. I will no longer be using this company, (company, not simply location), for the single scrip I have filled at CVS. Maybe CVS can make up their lost revenue from what is likely many lost customers that prefer speaking to a live human, by prescribing some uptraining for management company wide to help correct their apparent lack of concern for providing less than quality customer service. This is a recording. read more

DO NOT GO HERE. The pharmacy decided to shut down TWICE in 24 hours. It opened for a brief moment, I came in and they told me the prescription wasn't ready and to come back. I heard the employees say they got approval to shut down, I came back when they texted me that the prescription was ready and they were closed. They shut both the inside and the drive thru for no reason. read more