The people at this store are complete idiots!! The lay out is horrible at this new location. The photo department needs to hire people Who actually know what they are doing. I had professional pictures taken and bought the cd with copyright release. I figured I would go in and get reprints made very easy, but nooooooo that's not what happened. The idiots here tried telling me they could not accept the copyright release from picture people because it didn't have my name on it. I'm like seriously!!! Here is the disk they made with 5 different versions of the copyright release on the disk with all my pictures on it!!! The store wouldn't budge I walked out pissed off went to Target and had no issues getting my reprints. I will never step foot in this store again!!! read more

Slowest pharmacy in the world! Any hospital pharmacy is faster. We are changing pharmacies.

i would definitely recommend this location bc of their great customer service and friendly staff. management is really on top of things at this store, it's always clean, well maintained and organized. love shopping here! read more

Walgreens - Super Clean Walgreens - Cosmetics & Beauty Supply Near Me - Santa Clara, California

Amazing staff and service! This is by far the cleanest and nicest Walgreens I've been to. Everyone is kind and thoughtful and has been able to help me no matter the question or issue I have. Definitely coming back here in the future! read more

This Walgreens location misses the mark every time - so often that even the simplest successes elsewhere look like massive achievements. Most important incident: I was having surgery on my majorly broken ankle and came in to fill a prescription ahead of time. There was a pool of water in the main aisle, which naturally they didn't care to clean up and my crutch slipped on. I came down with full weight on my ankle to catch myself and yelped out. Not my proudest moment. With tears streaming down my face for a few minutes just lingering in the aisle, no one came to help me. As I crutched out, I scolded the three people at the register for risking a lawsuit by not doing their job. I don't have any medical training, like most of the pharmacy staff does, but I would come running if someone was in my situation. I never came back to this store. General notes: 1. The techs are rude and slow, but that's mostly because they are extremely overworked and undertrained. Add staff and appreciate your workers. 2. One of the pharmacists initially meant well, I think, but ultimately was extremely judgmental to me and other customers about our medications over time. Questioning us like you're trying to convince us to not seek prescription medication defeats your professional purpose, you know. 3. Waits are long - calling in? Expect to wait 45 minutes. Hoping they'll call your doctor or insurance in a timely fashion to address issues - ha, yeah maybe in a week. Waiting for the refill in person? Budget at least an hour with lengthy wait times to drop off and pick up and be ready to stand in a long line with similarly exasperated people (I've seen up to 15 people in line at once). Refilled on the app or over the phone? 70/30 they haven't done anything about it once you get there, even sometimes when the app says it's ready. I ended up at a much better Walgreens elsewhere (shout out to my health plan for only accepting Walgreens), so a big F-U to this store! read more

I am in this store right now. I merely came to pick up a prescription. The unfriendly rep at the pharmacy told me they would not accept my insurance (a national insurance plan...I've never had this happen) then told me it would take 20 minutes to get my prescription filled. All of this while watching me in misery sick with the worst case of strept ever. So...I'm walking around the store in my feverish state trying to keep my cool. Worst. Customer. Service. Ever. But the fact that I told the manager what happened and he just shrugged his shoulders and kept walking...that's a good indicator of the sad state this store is in. I'm so glad this is not my regular pharmacy...I certainly won't be back... read more

Walgreens - What a joke...this definitely shows how much they care about the place... - Cosmetics & Beauty Supply Near Me - Santa Clara, California

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Worst pharmacy ever! Came in at 7pm Friday night. Five people waiting in line. One express screen had an out of order sign. The other one, I tried then it said I had to wait in line. There were two ladies there and one didn't know what she was doing. Took 20 mins just to get to the front of the line. Then the lady couldn't understand English and took forever. I told her that I pick up this medicine all the time. She said Oh it's missing some code. What code am I supposed to know? She said Oh a code for the medicine. Ehhhhh at? I've been picking up this medicine for years before my appt. She said Oh yeah whatever go wait. Now it was 8. I gave up. They're incompetent. And they could care less if you've been waiting. They don't smile or act like they care. Time for CVS! read more

I ordered photos from their computer booth inside store , which I like. It's very convenient. My order was to be ready for pick up in 25 min. Cool. I go to Target to pick up a gift. 35 min later go to Walgreens to pick up my order. It had not been seen by any of the employees that were working so it had not been processed. So they put the order through and tell me 10 more min. I wait 10 min, told again they're not ready and to wait 5 min. If they offer me a discount I'll do a better review..... lets see read more

Unfortunately my favorite pharmacy (Target right across the way) didn't have my meds in stock so I chose to have them filled here. The pharmacist was great on the phone, once you manage to get through the long hold time. I received messages that all of my prescriptions were ready. I show up today & the guy at the counter starts getting my meds and I kid you not, can't find a few of them. I wait ~15-20 minutes and am starting to lose my patience. The customer behind me tells me she ALWAYS has to wait there, regardless. No one offered me a consultation with the pharmacist, which is totally wrong. I happen to be in the medical profession, so they lucked out, but still!! Once I finally get all of my meds and come home, I notice none of my liquid meds have any of those small plastic dispensing/measuring cups! Additionally, one of the meds needed to be refrigerated and there was no sticker on the bag stating that! I'm done with this pharmacy and will tell my patients to avoid it as well. read more

The pharmacy is the absolute worst. Stay far far away of this crap location. They're incompetent and not knowable. The wait lines to drop or pick up are ridiculous. I would give negative stars if available. read more

I really really dislike this Walgreens "concept" store. I miss the old one. It's too small and their in-stock items are very abbreviated from what most Walgreens usually carry. The pharmacy staffing and customer service is a mess. Don't even try to call their pharmacy because they don't pick up calls. The configuration of the store is awkward. Their stupid low-emission vehicle parking is insulting and only caters to people who have enough money to buy a low-emisson vehicles--not families or anybody with a modest income. The parking lot is also ridiculously tiny and claustrophobic. Switching my prescriptions to CVS stat! read more

I felt it rather necessary to drop a review tonight... Had a doctor's appointment in Santa Clara, and figured it'd be easy enough to send my scripts to the nearest Walgreens. Went to the counter, gave them my info, and they asked me to take a seat and would call me up. Waited about 25 minutes, with others getting their prescriptions before me, until I finally went back to the counter and asked if it was ready. Sure enough, it was ready, but no one bothered to call my name. Turns out they only got half my order right, and said to me, "Oh, the other might be sitting on the fax, but let's take care of this one first." So I try paying with my HSA debit card, and it turns out their machine is out, so they cancel the payment and move over to the next machine. Wells Fargo ends up throwing up a red flag, since it just canceled on the faulty machine (can't blame Walgreens or Wells Fargo for that part). In any case, I pay for half my fill and they ask me to sit in the waiting area and wait to be called again. I continue to wait, as others are once again having their orders taken care of before me. Two different pharm techs ask for my name, and check the system, but I assume they're working on it, since they say nothing after they ask for my name. Sure enough, after being in the store for over 90 minutes and cabin fever starting to set in, I wait in the line of customers so I can speak directly to them to ask point blank if they are working on my prescription. Pharm tech checks again and this time tells me "They never sent in the script, so you'll have to check with your doctor." Needless to say, my doctor's office was already closed by the time they informed me that they never received the second order. After wasting 90 minutes of my life, which could have simply been maybe 30 minutes had they told me originally that the other script was never sent, I didn't even have the energy to spend another few minutes to throw a fit or to complain to a manager. I couldn't think of anything Walgreens could ever offer me to make it worthwhile to stand there for another 15 minutes while I berated a manager for their disorganized pharmacy and terrible customer service. read more

The new store is nice... The pharmacy is lacking staff and organization. I have never waited less than 20 min even to drop off a new prescription. Express pick up seems like a good idea but done poorly are the same staff have to tend to the long line and go get the express prescriptions when someone is there. So really everyone has to wait. Not sure I will continue to use them as my regular pharmacy. I had such high hopes for the new store too read more

This is based solely on a Western Union transaction and the Walgreens policies. I highly highly recommend not using the Western Union services here and leaving that type of transaction to an actual Western Union or a check cashing company that handles WU. My friend went here to send a large sum of time sensitive money to which the transaction was done completely wrong by the manager on duty. After calling Western Union and having a representative confirm that they would have to issue a refund and my friend would need to resend the full sum we returned to Walgreens. The manager who helped with the transaction let us know that he would be unable to refund the full amount as Walgreens is only allowed to issue $300 worth of refund. This seems really ridiculous because the mistake was made on Walgreens end and the money was sent improperly. I figure that because Walgreens isn't used predominantly as a money order service that employees are not trained or well versed in how to perform the tasks. But as a company if you are going to offer this type of service then there needs to be some type of standard for when mistakes are made on the companies end. read more

The lines here are always terrible, especially at the pharmacy, and they're terrible at managing the lines. I just used the express pick up line, and they just helped 6 or 7 people in the regular slow line before helping me. They finally consented to help me when I asked them if anyone was ever going to come to the express window. Giving me my prescription took 10 seconds after I waited 15 minutes ... Why didn't they help me sooner? I'll be moving my prescriptions elsewhere. read more

The worst Walgreens I've ever walked into. The pharmacy is a joke, they are consistently out of stock on normal household items, small as all hell, employees are rude, their photo kiosk is garbage!!!! and shitty quality!!!! The list can go on, can't believe it is still open!!!! read more

Walgreen's Pharmacy. I'm a new customer to this pharmacy and every time I go, there is problems. Not only me, but other customers are complaining about poor service. I had some issues recently and it never stops. Today, they didn't fill three prescriptions, hand written. I dropped off the prescriptions 1 day earlier to give them 24 hours to process. 1 prescription they think was fake. 1 prescription was a doctor error, they did call the doctor, but the doctor didn't reply back in time. 1 prescription wasn't filled yet, no reason given, please wait 40 more minutes. All 3 prescriptions came from the same doctor, why would they think one of them is fake? he signed it, same signature. Ridiculous. I took my business to another pharmacy and they didn't have any issues filling the prescriptions that Walgreen's would not (except the one in error). Poor customer service on part of the pharmacist seems to be a chronic problem at this location. read more

This pharmacy is a joke!! I constantly have to wait..staff are not friendly. However today is the reason I walked across the street to target and switched my prescriptions. The lady today asked if my daughter had filled there before...I said yes..she said well I cannot find her..soo..I was like well she's been here before. Then she proceeded to say I don't know why they keep sticking me back here and rolled her eyes(her name was Tina) then tells me to wait for the other lady at the next register. Mind you I had already waited 20 minutes. I just said enough is enough. I went to target and was in and out in 10 minutes and they were awesome!!!! Don't go to this pharmacy unless you want problems!! read more

I used to be a long-time customer of Walgreens, but the attitude and lack of respect for the customer at their newest store is causing me to leave Walgreens. First, the women's restroom, which is key-code locked and requires an employee escort, is absolutely filthy--not just from one unfortunate incident, but from days of neglect. Second, the pharmacy has no respect for its customers' time. They accept prescriptions and promise that they will be ready in 25 minutes when they don't even have the prescription and only tell you that they don't after making you wait for the 25 minutes. Third, the employees loudly belch in customer areas. Gross! Am taking my business and my investment money elsewhere! read more

I was pleasantly surprised by how eager the staff were to help me get everything I needed. The store was very clean and well lit, as well as thoroughly organized. When I couldn't find what I needed, the manager was quick to accommodate me. Every part of the experience was enjoyable and I will find myself coming back to this Walgreens whenever I need something. read more

Debbie, the pharmacy manager, was kind and helpful today. She was able to elevate a zero star experience from one of her employees to a solid three stars at least. It's just a shame that she has to get involved for a person to receive adequate service and answers. read more

The worst pharmacy I've ever had the displeasure of using. They don't care who you are, what the medicine is for, or how bad you need it. They care about their next break and being snotty to customers. They held up my essential, life-saving medication for several days because they didn't personally understand the doctor's instructions. They never called me even once to tell me there was an issue, and did nothing to contact my doctor even though they claimed to have faxed them, once. I had to go back in person to my doctor and have them resend the prescription. When I arrived 4 hours later to pick it up, it still wasn't ready, and the person at the counter was a dismissive jerk about it. They've also listed a medical condition next to my name, and it prints out on every medication they give me. The condition is of a personal nature and they are violating my confidentiality by having it prominently displayed next to my name. They also didn't know how to spell it properly. So you decide, I guess, if that's acceptable from somewhere that handles drugs. read more

The store itself is fine...however the pharmacy is a TOTAL joke! This has got to be the slowest pharmacy on earth...even if you use the express window if you ordered ahead, count on waiting five to ten minutes (minimum) to pick up your medication. That is if the "Pick Up Express" kiosk is even working (which in this updated review written on 2/5/15) it is not working...so I have to stand in the regular line for 20 f**king minutes to pickup a scrip that was pre-ordered. This is outrageous!!! The manager of this store and/or pharmacy must be a complete moron!!! read more

I do most of my business in the pharmacy. Hardly ever a long wait and the customer service is outstanding.

Busy. Took me half an hour to get a passport photo. Would go to another Walgreen or Costco later for photos.

Super rude guy in the counter : he offered to chop my photos ( wallet sized ones ) and instead of doing them one at a time he held 4 pictures together and chopped it wrong which ended chopping the arms . When I told him what he did ....he wasn't even apologetic instead rudely told me " it's volunteer work I did for u " !!!!! My point is either don't do it ... But if you offer to please do it right !! Never going here again ( didn't bother to see his name ; I was here on April 20th 7:53 pm - it's a boy with black reading glasses ) read more

In hopes that the Mgt at Walgreens at Scott/El Camino cares enough about their Pharmacy to read the reviews, I feel that you should know this: Your new practice of leaving your phones 'on permanent HOLD' is atrocious! (Not sure how long you've done this since you are not my primary pharmacy, thank goodness. I've tested it a few times and yes, that is exactly what you do. What if ALL the Walgreen's customers went elsewhere for all of their pharmacy needs? After you start losing your jobs because we will NOT need your services anymore, maybe you will be open to real-life business practices? Have respect for your customers! Do you think that 20 minutes on HOLD where it states one customer is ahead of you, where 20 minutes later, yup, still on hold, is acceptable?? NOOOO! (Multiple times, I tested your pathetic business practices) The Manager aught to be FIRED! There are plenty of folks without work that would love to answer the phone, treat customers as important people, and take care of their needs a little quicker and more organized in person. Is anyone listening????? I now recall why even though you are convenient to my residence location, I will never use you as my primary pharmacy. We are busy people too!! Who pays your d*** salary, anyway? read more

The store is fine if you're looking for a convenience store to pick up a few items. If you're looking for a pharmacy, especially immunization appointments, look elsewhere. Scheduled an appointment via their site for a 8:50 PM flu vaccination and received a confirmation email that the appointment was set. Show up to be told they don't normally do flu vaccines past 8:30 PM despite the appointment I received and I should look elsewhere. Terrible service as a pharmacy & terrible as healthcare professionals given this flu season. read more

Might as well bring a lawn chair because you'll be waiting in line no matter the time you go.

This Walgreens is smaller, with limited inventory. I come here often to get supplies for my elderly mother, as well as her prescriptions. The store personnel are nice, helpful, and courteous, but the pharmacy is another story. They have limited hours for one thing, which is inconvenient, and there are always long lines. Many times there will be only one pharmacy staff member on duty, even though there seem to be one or two others either doing paperwork or shuffling stock. Very annoying, and they need to get more staff! Also, it took almost five attempts to get my mom's insurance and change of address into their system correctly, and they created several duplicate records in the system, which meant that prescriptions were never ready for pick up and had to be manually rebilled. Finally, several times they've been out of stock on generic drugs which they should never be out of. They need to keep more stock on hand! Overall, I'd suggest to Walgreens that this particular pharmacy unit needs some management attention, and in the meantime, I'm moving my pharmacy business to the Walgreen's in Mountain View which is open 24 hours. It's no picnic either, but they usually have adequate staff and plenty of stock. Oh yeah, one more thing. They've recently starting running obnoxious ads when you are on hold for the pharmacy (which happens almost always), against the backdrop of some truly atrocious and scratchy bad rock music. Adding insult to injury. Might be time to check out Target or CVS!!! read more

I go to the cosmetology school right by this Walgreens and I go almost everyday. I love the people who work there, always welcoming no matter if I go when it first opens or during the day even at night. There are so many things to buy from lunch to oil for my car or even birthday thing. I live a few streets away from a Walgreens but I would honestly say I would drive to this one over anyone in my area! read more

The parking lot was filthy. Usually who cares about the lot but I had to step over lots of garbage to get to the front door of Walgreens. Yuck! read more

Whats wrong with this damn place..everything is slow..cashiers and especially the pharmacy! They take their sweet ass time when people are in a hurry to get to work etc. Last time I have my shit sent to this store.. read more

Worst Walgreens in the area. The workers in the Pharmacy are incompetent and slow. They could careless about their customers. I was on hold on the phone for 20mins and I finally hung up. Stay away from this one. read more

It's almost been two months but no good deed is ever forgotten. Setting procrastinations aside, I want to publicly thank the pharmacist and two store managers for their expedient acknowledgment and support of my goddaughter's cry for help which resulted in what has now become a very necessary child custody issue. Two people in the pharmacy waiting area blew off the obviously distraught child who then walked up and standing next to her mother, asked the pharmacist for help who swiftly came from behind the counter, took her by the hand, and in to the back behind a locked door. A call was placed to the police and godparents which allowed the child to remain in the safe and relaxed confines of her home. We're all forever grateful. Thank you soooo much!!! read more

Now that it got renovated, I think it's a little better than before, but not much. The thing that prompted me to review is the horrible service I recently got at the pharmacy. I've had a prescription that was free with a coupon I received from my doctor, but only if they run it as "cash" and not with insurance because my insurance doesn't cover it. Every single time I've tried to get it refilled, they try to charge me $100 for it because they run it with insurance and every time I have to bring the coupon back in for them to look at because they can't save shit properly in their computer systems (really? it's silicon valley). Finally, the other day I go in there with the coupon AGAIN and the pharmacist tells me to go sit down. He proceeds to help every single other person in there while I'm waiting. Then he comes out and sits next to me talking to me like I'm retarded. Wow is all I can say. He was trying to run the prescription for 60 count instead of 30 even though the refill clearly says 30. He was also trying to use insurance. I told him to re-run it and call me because I already wasted 45 minutes waiting for him to wait on everyone else. That was 3 days ago and still haven't received a call. I'm taking my prescriptions somewhere else. That was the last straw. read more