Initial communication about my order delay speaking to Carrie was acceptable. However, the subsequent cancellation by another employee with no alternative solutions was disappointing. While store manager Alyssa later resolved This issue, the pickup experience was problematic. The associate was dismissive, denied the existence of my order despite manager confirmation, and provided minimal customer service. Additionally, my photo blocks were carelessly packaged, resulting in damaged presentation. While I appreciate Alyssa's help, the Overall experience fell short of expectations. Update: Put in another order for another 9 acrylic photo blocks. There was a mixup but Carrie sorted it all out with me patiently. She's a rockstar. Don't ever get rid of her because if you do, the photo department will lierally collapse. Thank you, Carrie. You rock!! read more

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Horrendous pharmacy! To begin, they don't fill meds in a timely fashion stating it takes their system a few hours to process after the doctor submits the request. I've been on 3 occasions and it's the same situation. 1. Don't have any patient by that name. 2. Oh found the patient. 3. The meds aren't ready come back in a couple of hours. 4. Return: we don't have that patient. 5. Oh found the patient but your insurance is expired. 6. No it's not. Okay, wait 20 minutes for the medication to be filled. 7. 20 minutes later and still not ready. 8. Oh, we will fill now. Get back in line and it will be ready. Hours later I get the meds. Unbelievable! Never ever returning again. Note: Don't bother calling for help. No one will answer. read more

Terrible horrible pharmacy. First I waited on hold an HOUR to try to talk to someone. When I got through, she told me that she was the only person there beside the pharmacist and had like 10 people on hold. It is a miracle if you ever actually get through to talk to a live person. I have been given so many versions of what my insurance will/will not cover, I finally had to call my insurance myself because NO ONE there seems to know what they're doing.Every time I try to fill a prescription, it's the same terrible experience. Now I tried to get my pain medication refilled 2 weeks ago!!!! They told me that it was out of stock and would be filled asap. No refilI - so I called them on Saturday because they never got back to me, and I was told it was in stock. Silly me for believing her. I looked at my account online today and found out that it's out of stock. This is pain medication!!!!!! Plus the drive through is a day long experience. You can plan on bringing food with you because you'll be waiting a long time. I should never have left CVS....and will go back. Walgreens doesn't care. My bad for trying to hang in there. I was told by a different pharmacy that this particular Walgreens is notorious for NOT cooperating with other pharmacies when people try to move their prescriptions...they never, ever move the prescription...so people have to call and have their doctor reorder at the new pharmacy which is what I did. It is unbelievable. I could go on and on.............................................. read more

I went to Walgreens on Kooser at BH Rd., and the pharmacist would not fill my husband's prescription from the ER because she said that the doctor who prescribed the Rx was not authorized. Really?? They didn't even bother calling my husband nor the ER about this. I went back to the ER and spoke with two nurses and they basically said that this a prescription written BY A doctor and the pharmacy should honor it. read more

I've been coming here for years. It's gotten so busy at this location that there are even long lines in the morning. 9 times out of 10 there's always an issue with one of my prescriptions. It wasn't always like this. But with two nearby pharmacies closing, they have acquired a ton of new customers. The staff is overwhelmed especially the pharmacists. Hopefully they will hire more support to help them. Today I picked up my prescription without incident. I got lucky today. read more

Walgreens Pharmacy at Kooser Road, San Jose is the pits. If you have prescriptions there, should transfer it away immediately. Staff is very very slow. Everytime a pickup takes 30-45 mins at a minimum. I placed an order on Friday, got an email saying prescription ready on Saturday at 11:00 AM. Went on Monday to pickup, the medications were not even ordered. The Pharmacist says should not believe the email. It is send it out automatically even if prescription is not filled. On Monday the counter staff person asks me if they should order the medications. Not sure why was she was waiting to ask me if should be ordered. Post it I get a text message saying medication is now DELAYED. Will inform when ready in a few days. I need to have my head examined why I transferred my prescriptions from CVS to Walgreens. Going back to CVS after this refill. read more

Incompetent staff, long waits in lines basic pain relief supplies not available, out of stock, 35 minute wait. Hire people to pass out drugs all those people lost jobs when all the pharmacies close. This Walgreens took on more customers than they can service. Shame on them. Many mistakes on hubby's meds. We had to tell them over and over again. Unfortunately, where to go, there is a pharmacy blight in the Bay Area so sad. Avoid at all cost if can! After the wait informed me the meds won't be ready for three days. The surgeon sent prescription today after surgery and asked us to pick up and it would be ready. Lol incompetent again read more

Walgreens - Long line - Drugstores Near Me - San Jose, California

Don't go to this Walgreens if you want your prescription on time. The drive through window always has someone discussing prescriptions or filling out a clipboard and returning it. They don't make these people go inside and the drive through is long and there's no one there when you finally get to the front of the line. I usually have to press the call button for someone to show up, even if there's a line of cars. Going in is just as bad. You wait on a long line behind people discussing each of their prescriptions or struggling to figure out the card reader and keypad. The main cause of all of this is that this location's pharmacy is grossly understaffed. They transferred a number of prescriptions from local closed pharmacies and can't handle the volume. Now they've started charging for delivery, so I'm taking my prescriptions elsewhere. read more

They had my prescription ready I really like their RX reminders and their website. Also they have a good selection of snacks.

Yung at photo department is so great! He helped me step by step of using their equipment with lots of patience. He even helped us with selecting the coupon code! Strongly recommend this place! read more

Photo department, aweful service, not working according to stated schedule, rude employees According to the Walgreens website, the Photo Department is listed as being open until 10:00 PM. However, when I arrived at the store at approximately 6:50 PM, I was told the photo service closes at 7:00 PM. Even more frustrating, I was informed that the staff member responsible for taking photos had already left before 7:00 PM. This was unacceptable for several reasons: 1. The hours posted on your website do not match the actual service hours. Customers should be able to rely on accurate information. 2. Even if the department closes at 7:00 PM, I arrived before that time and should have been assisted. 3. The staff member I interacted with was unprofessional and dismissive. There was no acknowledgment or apology for the fact that the photo staff had left before the service was supposed to be available, nor any attempt to assist me. read more

If there could be negative review option, I would have to give it. They took over pharmacy clients when nearby Rite-Aid shut down and it is a terrible experience. I honestly think their team at the register for the pharmacy operate extra slow just because they want to or perhaps they are poorly trained. No matter what time you come there is a line that is 30-40 minutes long for a simple pick up. Guess this is why people are turning to Amazon and other options. Fix pharmacy and you may see better foot traffic in store. read more

Unbelievably great service here... I needed my insulin prescription to be delivered today as I ran out. Usually insulin must be picked up as it requires refrigeration... so delivery is normally unavailable. After finding out about my problem, the store manager (Kris) called me and offered to deliver it personally. He stopped by a moment ago and dropped off the insulin. This is highly appreciated by me. Kris is a great guy to go above and beyond the 'call of duty' to help me out in this way. Thank you Kris! read more

This drug store is large compared to other Walgreens. It also has a drive through pharmacy which I didn't know existed around here. It's my first time here because I needed to pick up a RX. The pharmacist on the phone was very pleasant and helpful. The pharmacist ringing up my order was also friendly as well. I'll be pretty glad to use this pharmacy from now on. read more

Horrible customer service!!! I called to ask if they had a certain otc medication. After holding on the phone, I was transferred and was holding again and disconnected and when I called back they gave me a difficult time. I just gave up and decided to go to a different pharmacy. read more

Just a quick update about the total dysfunction at Walgreens Pharmacy on Kooser Rd. In San Jose. On Wednesday I went in to pick up a prescription. The Pharmacy did not have enough inventory to fill the entire order, so I accepted a partial order of 26 of 30 at $11.22. Today I was notified that the remainder of the prescription could be picked up. 4ea at $3.84. Same insurance/discount plan. I asked the clerk why the cost was more than double. I was informed that they had no idea. "want it or not". How does this happen. Need to choose a different pharmacy right away read more

Avoid this pharmacy at all costs - very disorganized. Have had repeated issues with them making mistakes on prescriptions - misplacing filled prescriptions, saying things are filled when they aren't or filling incorrect amount. Also, it's almost impossible to get through to them over the phone. Really a shame that the Rite Aid on Meridian avenue closed down but this Walgreens is definitely not the answer. read more

Consistently poor service at the pharmacy. Always long wait and prescriptions never ready regardless of what their app says. I miss Rite-Aid

Horrible service, asked if they had an item. Lady said she doesn't know and to check a few aisles. After I find the item online to see if it's in stock I find it take it to the front and website price is cheaper and the lady working said they don't price match the Walgreens app and I'll have to order for in store pick up??? Makes no sense, customer service is zero here. Now I see why so many locations are closing. It's sad. read more

This is literally the worst pharmacy I've ever had to deal with. Every time a prescription is sent in, it will sit there for 3-4 days without being filled until I either wait on hold for over an hour and ask them to begin filling it, or drive down there and wait 30-45 minutes for them to fill it. The customer service is horrible, it is clear the employees do not care in the least about their job. The pharmacist is equally as terrible. I asked what I could do to ensure my prescriptions would be filled in a reasonable manner, and she completely ignored me and walked away. In addition, this pharmacy is constantly out of stock of things. Having a 3-5 day timeline to fill a prescription while making the customer jump through hoops in order to get the ball rolling is completely unacceptable. I am switching pharmacies ASAP. read more

This is a fine Walgreens for Walgreens stuff. I like the drive through pharmacy which saves waiting at the unpredictable inside area with 3 uncomfortable seats. They also have vaccinations which is nice. If you're looking for basic hygiene stuff, also fine. Food and drink options all fall firmly under "junk" - you shouldn't buy stuff to consume here. Parking is always easy because of the good sized lot. Unlike some other ones it also doesn't feel dangerous at night. read more

The only reason this gets a two is because there are staff that are so kind helpful. However, the pharmacist is extremely rude. I called at opening because they have been extremely weird about my prescription and I wanted to make sure my physician called and cleared everything up. As soon as the pharmacist answered, I could tell she perturbed and didn't say any type of greeting just asked what I needed. I didn't say anything and explained my situation to her. She cuts me off and begins to say she didn't talk to anyone. Obviously I'm confused because I got the confirmation from my physician and before I could say anything else she continued on. So I said "okay I understand, I will reach back out to her but you don't need to be rude". She goes "what?" And before I can answer, she hangs up. I've had really positive experiences with the other staff but she is consistently rude. read more

Getting a refill here is worse than a root canal! I waited for 1:32 minutes before I got through on the phone. Then they hung up on me. Terrible service. They have too much business and not enough people. Will be changing pharmacies. read more

Dear god, the women who work here need to either quit their job or TRY to smile. The rudest worst customer service (or lack of) I've ever seen in my life. I don't think anyone here wants to be there!! They definitely give that vibe. Be happy or find a new job PLEASE. Worst Walgreens experience ever! read more

The worst customer service. Standard prescriptions and or refills take days to get filled. Horrible customer service. Rude pharmacists

Horrible pharmacy. I've been on hold more than an hour today trying to get a person regarding a prescription I really need today. I'm on oxygen and can't easily go out but can't even get a good status - web site just says it's on order. No ETA, nothing. Sometimes the web site says a med is ready, I send him and it's not and then he has to go back. Yesterday my husband waited more than 30 minutes for a prescription that was "ready we just need to put it in a bag." More than 30 minutes! To put it in a bag! read more

Went out and got passport photos taken at Walgreens today. This was a great experience. Carrie was super helpful and personable. Friendly, charming, and easy to work with. She made a routine experience great! read more

Kevin at this pharmacist was very unprofessional after explaining that they had the RIGHT to not fill a controlled substance early even if I was going out of town. I understand this but his tone was disrespectful and impatient. I said have a nice day and without another word he hung up on me. read more

I wish I could choose no star! We are living in this area for ever and going to this Walgreens for many years. Majority of people in neighborhood are not happy at this store for many reasons as you can see in other reviews but still going there to support. Today I was there at 8:20 am to buy a few items. My bill was $116.88 plus tax but I round it up to $118. I paid $120 cash and I said it's good I can have quarters for laundry. The woman at cashier gave me 2 dollar bills. Kindly I requested her to give me quarter instead but she responded me " NO, WE ARE NOT SELLING QUARTER HERE" in a very very very disrespectful way, with so much attitude, very mean and with unacceptable tone!!! I was shocked I told her why do you have so much attitude and why are you responding to me in this way. It's beginning of the day, I came here to do shopping and you treated customer like a trash! I asked her THREE times " what's your name" ? But she didn't say. Finally she said "JUNE". I said June, you will have a complaint from me. She even didn't bother herself to listen to me, she just picked up the phone to call a young boy to come there and when he came she started whispering in his face while I was leaving the store but at the end she was loud and again said " WE DO NOT SELL QUARTER HERE"!!! I felt so frustrated to hear that again. I came back and told her who asked you to sell the quarter? I rounded up my bill and for the two dollars change I requested quarter for lundry. I really didn't understand what other boy is saying over and over ... I just left the store and told her you will have a complaint! I really don't know why the store management kept such an old, mean person with so much attitude as an employee?! She really needs to be retired to stay home or working in the back to not having any social connections with customers. Easily she can ruin everyone' s day in the way she treats customers. I think any store try to choose a young, energetic person with acceptable appearance standards as a cashier. This lady really needs someone to comb her hair before coming to work. In addition, why is she hiding her name badge under something else then no one can see her name!!!! What is the long ruler she has in her hand and using on the computer screen at cashier register like a witch's broom!!!! If she doesn't have ability to move her hands to work properly at cashier then why is she there? What if she was attacking me with that ruler today morning? All of these evidences indicate that she is not suitable for this job! Please take people review serious if you care for your business! read more

Right next to action urgent care which is very convenient. I am glad that the pharmacy are opened on a Sunday. Unlike the one in blossom hill, this Walgreen pharmacy has no line and I am surprised the tech has my meds will be available in 2 mins. read more

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Pharmacy is not good at planning. Prescriptions filled at 2pm, was asked to come back in 30-60 mins. Wasn't ready until 7:30pm because of a backlog. Get more pharmacists or route folks to other pharmacies instead of misleading patients. Ditched walgreens and will be getting my prescriptions sent elsewhere. read more

the Walgreens itself is fine, always stocked , and the makeup lady is super nice and helpful with suggestions. However, there's this one cashier , Anastasia, who makes me want to walk over to the 7-11 across the street instead. She gets over familiar with the customers and pushes the Walgreens card too much, it makes you uncomfortable. She says things like "you have your reasons not to have the card, don't know why" in a condescending way. She needs to be checked, not all customers want you to be over friendly. read more

After purchasing a thermometer and testing it in my car which never left the parking lot I noticed the unit was defective. The sale was tendered not more that 30 minutes ago by the manager Dennis. When I returned and spoke with Dennis showing him the unit was defective. Dennis ripped the package open saying I was the one who ripped it open. After testing the product and verifying it is defective he refused to replace it or return the payment to my credit card that was used to make the purchase. Dennis stated that since the receipt is digital he would only give me store credit. After 30 minutes of not accepting store credit and requesting the refusal in writing we came to an agreement for an even exchange. The business practices of this store is just morally wrong, refusing to replace defective products and having to go back and forth for 30 minutes just replace a defective product. read more

Covid-19 Booster * Pfizer 11/03/21 The purpose of this Review is share my excellent experience getting the COVID-19 Booster (Pfizer) today at the Walgreens Pharmacy. First off, I want to express my gratitude to the Pharmacy Staff who assisted me today during my visit. Their names are Victor (tech), Thea (tech), and Delia (rph). They all communicated clearly, calmly, and efficiently with each other and with their patients. They are why my experience exceeded my expectations. More about my experience... I made my Booster appointment the day of, just 1hr prior to the available time slot. I loved that convenience of appt availability and the ease of booking via the Walgreens iOS app. Upon arriving at the location, I easily found parking; and checked in at the pharmacy for my 2:20pm appointment. Victor checked me in and gave me the necessary paperwork to fill out. I spent about 10-15 mins filling out additional paperwork (insurance, health history, vaccination records etc) before I receiving the shot. Thea helpfully explained the CDC Recommendations for "mixing and matching" and the differences between needing an additional third dose, versus a booster dose. I appreciated that additional information since the internet is inundated with vaccine information nowadays. Moreover, Thea, Victor, and Delia all did a nice job building rapport with the patients in the waiting area, despite the busy afternoon at the pharmacy. Delia flawlessly administered the vaccine booster in a private back room. Then, I waited the necessary 15 mins afterwards and walked away a happy camper with my physical Booster Vaccine Card. The whole experience exceeded my expectations and I am very grateful. Thank you read more

I am a regular customer of Walgreens on Kooser Road in San Jose, California. This particular Saturday, January 20, I was shopping for some cosmetic items. I asked a Walgreens associate where I could find an item I was looking for. They told me to find Van, the woman who works the beauty and cosmetics area. Van happened to be working with another customer. I noticed how courteous and kind she was toward the customer. After she finished with the customer, I asked if she could help me find a particular product. She took me straight to the exact product I was looking for. Van is professional, patient, friendly, and very knowledgeable about the Walgreens store. I appreciate employees like Van who take the time to make my Walgreens experience a pleasant one. read more

Beyond terrible service from employees. I was treated rudely and as a long time customer I do not appreciate it one bit. The "manager" on staff today thought she'd try to " teach me how to read a price tag" on something they miss marked and laughed in my face thinking she was right as she wasn't she then walked away saying " purchase was finished no help needed" I'll be going to a different store to return as that type of attitude was completely unnecessary from an employee who was wrong. read more

Regarding drive through covid test: It takes a looong time. I was third car in line. after lunch. If you drive close to the wall of the bldg you could be in the shade. The instructions on how to do the test is on one page on the window. Probably too small for some seniors to see. First step is they take your driver license to lookup your appt. start printing out labels and barcodes etc. This seems to take 5-15 mins. Then finally they give you a ziplock bag with the stuff, and your license back. You swab your nostrils, break swab in half, put the swab half in small vial that contains liquid. put vial back into plastic pouch, put that into the ziplock bag. Give all that back. Can all be done in 60 seconds flat. Try to move your car forward quickly so the next person can get started. Seniors may have trouble doing this test themselves if for the first time. read more

Came in and ordered photos.. they turned out a bit blurry so I am kind of disappointed but besides that 5/5 customer service for Victor. Great guy! Everyone else here looks like they hate their job. read more

I went to the store looking for bathroom toilet paper. There was signage for two types of paper- a large package for $9.99 and a smaller one for what appeared to be $4.99. The cashier was not willing to check the prices for me. She said the smaller package was $9.49, not $4.99. She said another customer thought the same as me, but the higher price was correct because she had checked on the bar code. She did not seem sure of the merchandise prices. I pointed that out and she said there were too many items in the store to know all the prices. I left the toilet paper there and went to CVS. read more

Noelle's Yelp Notebook 2016 08.23.16 This particular location of Walgreens has a drive through pharmacy which is great if you have a baby or toddler in tow and don't want to go into the store/pharmacy. The parking lot since the new construction is not so great, the lanes are uber narrow so park with caution. I've come to this location before. It's located in the Princeton Shopping Center facing Kooser, near Starbucks, a gym and Party City. The inside of this Walgreens is pretty much like all other Walgreens- they have a pharmacy, beauty section and other sundries. I misplaced my lipstick and chapsticks from our Disneyland trip, so I was in need of Chapstick or something. Anita in the beauty section was super helpful. I was able to find two beauty products: Neutrogena revitalizing lip balm ($9.99) This is an SPF 30, in the color Sunny Berry. It glides on like Chapstick but gives a sheer color and is lightweight compared to regular lipstick. Revlon Ultra HD Matte Lipcolor, Devotion ($8.99) This has a lipstick wand, so it has no danger of melting in your car or purse. It's light weight and has a pretty rosy color. The only thing I don't like is the fact it has cherry scent. I've always experience good customer service here and today was no different! I'm glad I found new lip color since I didn't have time to go to the mall today. Noelle's Notes Friendly customer service read more

Walgreens - 08.23.16 - love these cosmetics!!! - Drugstores Near Me - San Jose, California

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