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    Walgreens

    2.3 (89 reviews)
    Closed • 7:00 am - 10:00 pm

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    Mary W.

    Absolutely, hands down, the WORST place to have handle your prescriptions. I would love to give the "pharmacy manager" Lee a negative 100 stars. She has ZERO people skills, no customer service abilities and has no business being a manager of any sort. I have been coming here for almost 30 years and their management in their pharmacy has left a lot to be desired. Their prior manager, Paul had absolutely zero people skills as well. Looks like they went from bad to worse with Lee. Not only did she hang up in my face, prior to that she refused to listen to what I needed before putting me on hold and coming back with a holier than thou attitude in every word coming out of her mouth. Details: I ordered a prescription to be delivered yesterday and paid for it. It was supposed to be delivered before close of business yesterday. This morning I get a text asking if I'm still picking up my RX. I replied no since it was supposed to be delivered as I paid for it already. Immediately I received another text saying ok we cancelled your order, let us know when you want it refilled. Naturally I called because I need my prescription and I had ordered and paid for it yesterday. I had the unfortunate experience of dealing with Lee. Instead of listening to my question, she kept saying things that had nothing to do with my problem. I got frustrated and raised my voice a little to try to get her to listen to me and she then WENT OFF on me. I asked for the manager and she said "I am the manager" and hung up on me. This was a very simple error on their part that could've been easily handled and should not have ruined anyone's day. People who go to a pharmacy for prescriptions should not be treated the way Lee treats people. I have cancer (in remission), coronary heart disease, anemia, and a plethora of other ailments that I need medicine for. I don't need the stress of having to listen to someone like Lee tell me to check with my credit card company to see if a payment has gone through when it had nothing to do with what I needed. Of course my credit card went through, I'm on express pay with the pharmacy! Not only are her customer service skills, and people skills waning, her thinking process apparently wasn't working today either. This is my last straw with this pharmacy. I have gotten many different solicitations to have my prescriptions delivered by mail free of charge by various different companies. I am definitely going to look into those because I am not ever going to deal with Lee again. I have way too many health problems to have to be verbally abused and berated by my pharmacist. Photo of the text is below so you can see it should've been an easy problem that was resolved, instead of Lee making it a horrible experience.

    a car parked in front of a pharmacy
    Craig Y.

    Located off Pacific Coast Hwy in Redondo Beach. Small parking lot. Came here for my mom and my booster shot this was the only location I was able to get an appointment. The store is clean. The pharmacy area was clean and staff was excellent and helpful. We got there a little early and they took us cause it was not busy. Overall I would come back here if needed the pharmacy staff was efficient and it went well.

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    11 years ago

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    10 years ago

    Would give 0 stars if possible. I've been sitting at the drive thru pharmacy for 15 minutes now waiting for help and I'm the only person.

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    Page 3 of 3

    Ask the Community - Walgreens

    Review Highlights - Walgreens

    “I have been dealing with the horrible sketchy good and bad service at the Walgreen's on PCH and Anza for a while.”

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    Walgreens

    Walgreens

    2.7(65 reviews)
    2.7 mi
    •$$

    Poor service by the manager. I came to pick up a package from FedEx, but without listening and…read morecareful review, he sent me away... good thing, I double checked my text messages. Another person showed up and said the same thing and said that "if my manager already checked it, then we do not have the package and here is the telephone no of FEDEX. I refused to leave until they double checked again and told them again that I was the sender and it was for another person, then he looked again. I peaked through their packages and can clearly see my packages and then finally the guy (not the manager- he did not show up anymore, hiding at the back of the store) looked again and said, "yeah your package is here. I am glad I insisted them to check otherwise I would be going around for a package that is already 1 week late in delivery. Sucky service.

    I'm more of a CVS kinda guy but I do use this Walgreens as a pick up spot ( no not that kind of…read morepick up!) to get my FedEx packages whenever I'm not sure I'll be home to receive an important package I don't want some hoodlums to grab. It's kind of weird to see so many complaints about the service here. I've always been treating pretty well here. Even taking my passport photos. There was a mom with a young infant taking a passport photo on the counter on its back with the mom shaking a foil bag of snacks to get him/her at the camera. The worker was very patient and I was entertained though I had to wait. They haven't lost any packages or manhandled anything yet so I've got no complaints.

    Photos
    Walgreens - Signage above Curbside Pickup  05-08-2025

    Signage above Curbside Pickup 05-08-2025

    Walgreens - Photo/FedEx Counter (4:00 PM last drop-off)

    Photo/FedEx Counter (4:00 PM last drop-off)

    Walgreens - Pharmacy with four workers and no customer service

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    Pharmacy with four workers and no customer service

    Walgreens - drugstores - Updated October 2026

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