I wish I could say the service at the pharmacy was not going smoothly because of Covid but I don't believe that's the case here. I called in the morning to make sure my proscriptions were ready and when I got here they still aren't ready 5hrs later. And there's 1/2 a dozen customers waiting. The lady at the front is clearly overwhelmed and struggling to keep up w the line of people. I hope things get better. read more

Walgreens - a woman standing in front of a checkout counter - Cosmetics & Beauty Supply Near Me - Modesto, California

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Walgreens used to be 24 hours?, by chance had an emergency tonight so I went to the Walgreens it was 1130. I had no idea that they stopped being 24 hours. The employee was just leaving and told me we changed the hours a year ago, but I did not know I always go by there on public transportation never noticed the sign had changed, then the employee tell me what you can go to CVS or you can go across town to the other Walgreens on sylvan, Coffee I drove my wheelchair just to get to this Walgreens on McHenry and your employee is telling me to drive my wheelchair to Sylvan and coffee Road. I'm not in a car. I'm in my electric wheelchair. How rude of your employee. At least I know now I can't go whenever I need to to do my shopping or get emergency supplies at Walgreens since you changed your hours thanks for nothing!! read more

This pharmacy does not deserve even one star, unfortunately there have been several times that they always delay my medication without caring about what they can cause to people who need daily medication for the rest of life, if you have more options of pharmacies do it because here they do not care only about collecting money to your insurance, it requires vocation and not only preparation to handle jobs like this. People's health is not a game, you can make a follow up report to the FDA if necessary and with your medication vouchers you can follow up on the report. read more

I think it's ridiculous that they called himself a 24 hour Walgreens but then our closed at 10 o'clock on a Wednesday that's bullshit. There's people that need fucking medicine and now I have to go to a different Walgreens and waste my time when this is supposed to be a 24 hour Walgreens has been for the last. I don't know how many fucking years. read more

The pharmacist at Walgreens on McHenry named Umi, I hope I'm spelling that right, goes over and above to make sure your medications aren't going against each other. She is very kind and helpful. read more

Pharmacy is horrible! The wait times are ridiculous and their staff is far from friendly. Do yourself a favor and go elsewhere.

Worst experience ever. Been calling for days trying to reach someone in pharmacy and they made me wait an hour over the phone for them to hang up on me. Upon calling back Into the store the wait time was double the initial time. Absolute nightmare. I'd say do better, but it's a company problem as I've encountered this issue at multiple Walgreens. read more

I want to be fair. I'll do a review later. It's terrible. Management rude .ick! I've gone her at least twenty years but im done! The pharmacy has been very good and basically tries hard. I really have no problem with them. The manager is rude and no customer service. The employees mostly are pleasant. I almost feel guilty but I'm accurate. read more

I come into this Walgreens almost every day. They now close at 12 which I understand due to theft. However. Elizabeth that you guys have working this shit at this exact moment is a disgrace and needs to be on a different shift. Not only is she rude and thinks it's ok to talk to customers like it's our fault she hates her job. She kicked me out of your store because I told her not to talk to me so disrespectful. Your shift lead looked at me like he didn't understand words. So gross. This chick sucks. I miss Rodger. Your late night crew was the best. Elizabeth, needs to stock shelves. Her outside matches the inside. Ugly. "Thank you" I wrote this in the parking lot and I never leave reviews. read more

Every time I get a prescription filled here, I say never again, but here we go again. I don't get prescriptions filled very often but If you want a place that will mess it up and provide horrible service- this is the place! From the drive thru being closed for no apparent reason to filling the wrong prescription they do it all. Not to mention the long line because they have one incompetent person at the counter. Seriously, go somewhere else. read more

wish I could put zero stars the worst service ever first I wait on the phone for the pharmacy for 2 hrs then finally they answered the hung up before I could say anything called back and ask for the manager and was told he wouldn't be in until Monday so I spoke the lead shift woman ask her she could connect me with the pharmacy because I didn't want to be hold again for 2 more hrs someone name Jim answer the phone try to give my information so I could ask a question he cut me off three times kept telling do I have insurance I said I did and the he said they was real busy and short handed the was closing at 6 pm which it was only 5pm then hung up on me so I went the Walgreens on Mchenry to pick up waiting in drive-through gave my my insurance card only to be told I have to wait till tomorrow by then it was 5:45pm I had two prescriptions was told by Jim they didn't have the cough syrup that no one had it in Modesto and go look for it some where else they did have my inhaler but because the girls didn't not how to run my insurance I didn't it either I will never have my doctor call me anything there again the real sad part was I used love that place for my medicine and other shopping needs read more

Driving back to Modesto. When we reach Visalia, my wife calls the pharmacy -- the absolute worst one in town, apparently -- to make sure her rx meds will be ready for pickup. (They were supposed to be ready before we left town nearly a week ago, but they filled only 12 -- out of 70!) She was on hold for MORE THAN TWO HOURS. The recording told her there was one caller ahead of her FOR MORE THAN AN HOUR. She NEVER got a live person! This. Walgreens. SUCKS! read more

Do not shop here. Do not get your prescriptions here. Let this store go out of business. Most of the staff is rude and the security guards they hire do NOT do their job. This is a terrible place. Stay away. Take heed of the other one star reviews. read more

I spend hours waiting for Walgreens to fill my prescriptions. They are the worst. They leave you in line. They close the Pharmacy. They don't care about customers. Absolutely the worst service of anywhere. read more

Picking up an online order at the photo department when I rang the service bell a few times over the span of 15 minutes no one came and I could see my order sitting in the bin so I ended up going behind the counter myself to get my order. read more

Seriously one of the worst pharmacies you can ever go to. Drive-thru? Forget it! They are so unorganized, and will have you waiting hours. A car in front of me sat at the window for over 20min. Rather than asking the customer to loop back around, they let them sit there holding up the drive-thru line while they fill their orders. It's shouldn't be that way. If someone's prescription isn't ready, either have them come back later, or ask them to circle back around. Don't hold up the line. Max window wait time should be 5 minutes. Worst part is- when you wait an hour in the line, only to be told your order can't be filled until the next day. This has happened on multiple occasions, even though my moms prescription was confirmed ready. After this experience, I'm seriously having her switch pharmacies. I can't stand coming here anymore. read more

First time using Walgreens Pharmacy. My doctor sent in a prescription and it was ready in 30 minutes. I received and automated phone call that it was ready and had no issues picking it up when I arrived. Staff was courteous and friendly. I will continue to use this Walgreens for my pharmacy needs. Thank you Walgreens! The sun had already set and it was dark...My only complaint is not enough lighting outside the entrance to the store. I would feel much safer if I could clearly see the people hanging around the front door. Even safer if they could get the panhandlers to leave. read more

I would give them zero if possible. They keep messing up my prescriptions every month, I'd have to fight to get them corrected. This last time, my doctor sent a three month prescription that they would fill one month at a time due to shortage. They wouldn't fill the third month blaming on insurance. When my insurance called them with me on the line, we waited over 20 mins being transferred to 4 different people. We asked to speak with the manager, Corinna, said there's no one else we can speak to, she's the only person who can help us, a pharmacy tech/ in charge of operations. Corinna would interrupt and speak over my insurance person every time she tried to speak, saying she's here to help the patient. I told her I am the patient, she then would speak over me. She tried to sound smart and talk down to us but didn't have any knowledge of the medication and was wrong. We ended up having to end the conversation with her because it wasn't going anywhere. She wouldn't check my prescription like we asked and just kept arguing. 5 minutes after the conversation, my insurance person receive a request from Walgreens to fill the prescription! Guess she figured out their mistake after arguing. read more

Called for information on my prescription. Asked if a relative could pick it up and was on hold for 40 mins. I called back, explained and asked if they could not leave me on a long hold a second time for a simple question and they left me on hold for an hour, then disconnected me...is this real life? read more

Worst pharmacy and I have ever been to!! They offer a drive-through to pick up your prescription, and you wait in line for two hours in 115° heat which is not good for a sick woman, I couldn't get out of my car because I can barely walk due to an injury . If you can't get competent employees what does that say for your store absolutely ridiculous!!!! I will be calling corporate because I'm sure they don't know how horrible this location is read more

I love walgreens.com photos! You can create great photo projects such as collages, calendars, greeting cards, photo books and so much more. Most projects you can pick up in the store the same day. I also love that they send coupon codes to my email often, including freebies. You can email your photos directly from your phone to: save@mywalgreens.com It's so easy. read more

Just came here to grab some water and while I was standing in line two of the female employees just squeezed by me in line without even saying excuse me or anything. Keep in mind its thankgiving eve and the store is really busy and the line is crowded already. One of the girls forced her way by me twice didnt even say excuse me once she basically bumped into me both times and she was not a small girl by any means she was actually quite large with green hair. Rude employees. read more

Thank god I found a new pharmacy and never have to step foot in another Walgreens ever!!!!...maybe enough people will do the same and they will eventually start having to shit the stores down one by one until they close permanently. One can only hope. Either way I'm good! I found my spot!! read more

Walgreens - a phone screen with the call button highlighted - Cosmetics & Beauty Supply Near Me - Modesto, California

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I used to love this Walgreens! They had the best customer service, pharmacy techs & pharmacists!! The service there has gone drastically downhill!! Every time I check online or call to see if my meds are ready, it will/they will say yes or give you a time, but when I get there, it's always not done! You would think since you've been taking meds for decades & you've been with them that long they would know what meds to stock! Every month it's the same, the meds are out of stock!! Why?? Every month!!?? So if you're taking a controlled substance, you will have to suffer till they can fill your medication!! You can't get it filled at another pharmacy or another branch!! Why? Because the law now prohibits it because of drug abuse!! Ridiculous right?? I mean if it's filled at a different place, there are ways now, online, to verify!! Frustrating!! read more

Horrible . Not only did I order online to make things faster, I got the message saying pictures are ready just for them not to be ready and then saying it'll be a min than being almost 30 mins horrible horrible they waited until I showed up to make pictures like an inconvenience. read more

I'm a paying customer at this Walgreens and I asked to us the bathroom and the cashier told me yes I can us it and then that I couldn't because the Manager Maria didn't want to open the door Very bad customer service -0000 stars read more

This is the slowest worst pharmacy. It started bad but this past month has been an all time low. It takes 45 mins on the best day to get your rx. On average you'll leave the long lines two or three days before gutting it out for 90 mins. read more

Worst experience ever, rude unprofessional employees at the pharmacy everyone here is upset because nothing is ready on time they triple booked after I waited in the longest line ever they told me to wait another 30 mins for my vaccine shot never ever come here I promise you read more

I was shopping, and spotted an old friend. We both walked to the register and tried to buy covid test, but the cashier said it's limit to "one", and didn't let me buy one cause my friend bought one... what kind of BULLS**IT is that? Shouldn't it be one per person? This is crazy read more

This has to be the most incompetent and inefficient pharmacy I have ever known. However, I am giving this a higher rating because of management's response to my complaint. Here is my story: On September 4, I came in to get my scheduled flu shot. I mentioned to the staff that I had another appointment to get my Covid shot on September 7, but they mentioned that they may not have it in stock by then and to call them first on that day to see if they have it. This was all despite the fact that I was able to make an appointment for the updated omicron booster! fast forward to the morning of September 7: I tried calling them, and getting a hold of somebody in the pharmacy is practically impossible! While waiting on hold, the system hung up on me twice, and one time it took me directly to the survey without letting me talk to anyone. I requested a call back and got it, but when I spoke to someone, I was transferred back to the pharmacy and had to wait on hold for an additional 15 minutes anyways! When I finally got to talk to someone, I was told that they did not have the vaccines and they did not know when they were going to get in stock. I asked to speak to the pharmacy manager due to my frustrations with the phone system, but I was told that they did not have a pharmacy manager (which doesn't surprise me considering how this pharmacy is run), so I was put through to the store manager. Of course, when I was transferred, I was hung up on again! I called back and spoke to a store manager by the name of Rafael. Needless to say, Rafael restored my faith in customer service. Had it not been for Rafael, I would give this pharmacy zero stars if it were possible on this app. He was just as frustrated with the pharmacy as I was, and he told me he would go back and talk to them. He also told me he would check in on the vaccines and call me back when he found out any information. I received a call back from him, and he told me that he would have them in the following morning after 10 AM. The following day, I was able to get my Covid vaccine. read more

Walgreens - a woman in a wheel chair in a supermarket aisle - Cosmetics & Beauty Supply Near Me - Modesto, California

Always rude. Always dirty. Staff is never nice anytime I've been here actually. I regret even dropping my moms prescriptions off here won't ever come here again I'd rather find a cvs and drive far than deal with this location. They are so rude and refuse to actually give a shit about anyone.. Bonus 24/7 service but plan to wait 2+ hours here read more

I have been going to Walgreens on McHenry & Roseburg for a very long time. I don't know what happened, but it seems that the Pharmacy never has the right number of people to service the customer needs. There was a person that I believe her name was Amy that was the best person to assist customers, and she seemed to really care. Something is wrong. Being one of other pharmacies near Doctors Hospital, it would seem that they would ensure customer service is expeditious, forget being friendly. If the bottom line is the concern, I would venture to guess that their market share could be a lot better if the service improved. read more

I gave it ONE STAR because I could not review without. I would give it a negative 10. On Tuesday, 03/07023 I saw my Doctor who ordered antibiotics. As I was walking out of the office I received a notification that Walgreens had received the order. I checked the website 3 hours later to find out if the medications were ready to be picked up. Website stated the order was "in process." I know from past experiences that sometimes they will expediate the order if I call. I call and after knowing the correct procedure I and after a wait was able to talk with a representative who was several miles away. That Individual stated the order was in process. I informed her that I was aware of that and needed to know when the order would be ready for pick up. The rep stated she would connect me with the Pharmacist. The phone rang 37 times and was never picked up. I called back and followed the process to talk with a live representative. I voiced that I was concerned because obviously I needed the medication of 0kthe Doctor would not have ordered. I told her the issue of 37 rings before giving up. She suggested I call the store and talk with the manager. I tried that however, there was not a manager on duty, and I ended up talking with a shift lead. I explained my concerns re needing the medications and that the pharmacy would be closing in an hour. She stated she would put the call on hold and pick it up in the Pharmacy. Instead, I got caught up in the ringing phone that was never answered. I call back again and talked with another person who claimed there were Second Shift Lead. She seemed concerned and took my phone number stating she would go to the pharmacy and research the problem and call me back. It is now 46 hours since Walgreens stated they had the order. I did not receive any callbacks and I do not have my medications. Now I will start the phone journey from robot to representative who in not in the area to the wait time on the phone at the pharmacy. TIME TO CHANGE PHARMACY! read more

Went to this Walgreens location for a medication. Had the worst experience. They are not organized at all , terrible customer service, when I tried calling them I could never get through. Decided to walk in because long Drive-through line which is very slow ; the store smelled terrible like a Urinal . I had to transfer my medication to a location Further away . I don't recommend this location read more

I am done with this Walgreens. Once again they lost my Rx. I waited 15 minutes on the phone until they hung up on me. Waited another 15 until I finally got a live person. He was rude, talked over me, and abruptly put me on hold after I explained twice what had happened (nurse forgot to put the date on the Rx so they couldn't fill it until I called the doctor-which I did hours ago) Came back on the phone a few minutes later and said curtly, "We found your Rx, it'll be 45 minutes to an hour." Then he hung up. I understand that pharmacies are under pressure and likely stressed a good deal of the time but there is no excuse to treat a customer like that. I was not rude and did not deserve that treatment. Goodbye Walgreens. read more

The lady working at the register at pharmacy has terrible customer service. She kept telling us our prescription would be ready in a few minutes and hour and a half later and still nothing. If you can get your prescription elsewhere. Do so you will be waiting for hours. read more

I don't know how they expect customers to shop here, when they have no carts or baskets?! So are we supposed to hold 10+ items in our hands? I had to go to the gift aisle & get a gift bag just to have something to hold my items. I also had 2 of the 3 dollar off coupons & was told I can't use both at the same time or combine with points, so we separate into 3 purchases to use them. But I WORK at a walgreens & I know you can use both, my coworker literally rang me up a few days prior and I used a discount coupon & points. I have over $50 points and I wanted to get rid of some but since she didn't let me I ended up only using $4 points on the 3rd transaction. The transaction took unnecessarily long & I ended up spending more money then I needed to Bc I wasn't able to use the points. The whole time there was just frustrating read more

The actual people that work in the store I have 2 AMA are friendly but there's a woman that works in the pharmacy her name is faith she's completely and wholly horrible I heard this woman yell at my mother over the phone she called her doctor a liar in then proceeded to over charge her for her medicine. Would I went to go get her name she proceeded to yell at me and then Shoved medicine boxes at me read more

This is by far the worst Walgreens on the planet!! These guys could screw up flipping a light switch. They're either always out of stock, blame the doctor for not calling your script in (even though you watched the doctor call it in before you left your appointment) or it will take six days to get your script found and filled. These guys are slower than molasses in Winter. Some of the most unqualified people I've ever had the displeasure of dealing with. Walgreens should consider hiring elementary school children to run this store. They'd do a much better, more efficient job. read more

Nothing against the pharmacy workers that showed up today. Much respect for them. This review is for the management department. I've waited over an hour past my schedule time for the vaccine and still am waiting while writing this review just for a paperwork to be filled out and guess I'll have to wait some more to get the shot. I heard the workers saying they're so behind because 5 people called out simultaneously??? Like why did they allow so many people to call out knowing their schedule? Ridiculous but props to the worker who showed up and management needs to not allow so many people to call out next time. I have other things to do tooo that's the reason why I scheduled an appointment read more