The customer service at this Walgreens pharmacy was the worst I've ever experienced. Fatima being the worse one made me feel unwelcome from the moment I politely asked if they had a prescription medication in stock, and before even asking whether I had a prescription, she assumed I didn't and immediately turned her back on me. I understand the pharmacy was busy, but that's not an excuse to treat customers with disrespect. Working in customer service requires professionalism and basic courtesy, regardless of how busy it gets. The interaction was dismissive and unprofessional, and it left me feeling uncomfortable. I hope management addresses this, because no customer should be treated that way. read more

Lost our Rite Aid, so I transferred here. Big mistake. I've been trying to pick up the same prescription for almost a month--multiple visits, long waits, and no clear answers about what's causing the delay. Staff seem overwhelmed and there's zero proactive communication (no call/text updates). I'm switching to a smaller pharmacy that can actually manage refills on time. read more

if your looking for a pharmacy just send it elsewhere this place sucks theyll have u waiting in line for hours and dont think about calling theyll just put you on hold until u hang up . and they be giving out the wrong meds to the wrong people so unprofessional dont even know how theyre open . read more

Worst drive thru pharmacy ever. Every visit is 30 mins to an hour no matter how many people are in line. You can only have 2 cars in the driveway before they are in the street, so someone is going to get hit. read more

Better customer service there was this girl in this store she was so rude . She seem like she had attitude she gave attitude to the customer before me as well since they didn't want to take my digital gift card she rudely told are you taking your stuff or no with a huge attitude I wanted to at least take what my daughter wanted but I decide to leave it just cause or her attitude read more

I had moved all of my prescriptions from this Walgreens because of lousy service. I thought I'd give them another try since my dentist is just down the street. My dentist sent the prescription. I went over about 15 or 20 minutes later. Nobody in line. Walked up to the window and said I was there to pick up my prescription. I figured it might take a half hour or so. They said it would be 3 hours or more. I drove 12 miles home. 4 and 1/2 hours later, 9:00 pm, I get a text that my prescriptions ready. Will Never set foot in that store again. read more

I have never felt so mistreated. The Pharmacy is insanely busy all the time. That on its own is not a problem, I can understand the wait or the delay, what I don't understand is the lack of compliance, empathy and professionalism. Most of the pharmacy techs are rude, insulting and impatient. Special Nate. He needs to understand how he talks to patients is not alright. Do better young man. read more

I wish I could give zero stars. Legitimately the worst experience every time I have to come to this pharmacy. The Walgreens in Adelanto that I went to prior to moving was always smooth sailing. Be prepared for the worst customer service of your life, clueless techs not having your meds ready despite receiving calls that say otherwise. Long, long lines waiting inside, where I see staff treat elderly people rudely. Currently sitting in the drive thru with five cars behind me. I was told to wait for the customers inside to be serviced first. Make it make sense. read more

Now I know why this Walgreens only has 2 stars. Called to check on script, was on hold several times, they would pick up, not say a word and put back on hold again. If I could leave a zero star review, I would. Good job Walgreens!!!!!!! read more

Place sucks! No customer service... I'm done with their BS! All my meds will be home delivered

The worse pharmacy ! Got here at 6:15 and probably won't get out till 8:30 . They told me to wait 25 min just to get told 15 min in that my insurance was not being accepted. Why did he staff angel not mention it when pick up . & then he had the nerve to say you can wait like more . I got things to do my time is valuable. read more

What a change! The new female manager at this location has turned things around! My faith in this store has been renewed. We have shopped this store since its opening. Unfortunately over the past year it had declined dramatically, finally causing us to no longer use this store, but to drive to the Walgreens in Hesperia Road for the past year. So glad we can now go back to our home Walgreens in Hesperia. read more

The customer service here is horrible. Also their pharmacy phone lines is even worse, they answer the phone and place you on hold, someone answers again and places you on hold without even seeing what you're calling for. If I could give this place negative stars I would read more

Why does this pharmacy drop the ball every month I need my prescription. Their system and/or employees are one star, if that. Fix this walgreens! read more

This Walgreens is across the street from Rite Aid. I don't recall why I came over here and not Rite Aid because I normally shop at Rite Aid. Maybe they had something on sale that I wanted... that's probably it... just don't remember what it was LOL. My memory isn't as good as it used to be. Anyway, I find Walgreens prices to be a tad higher than Rite Aid. Funny, there seems to be one or the other in the shopping world. Just like Walmart vs Target, Costco vs Sam's Club, Home Depot vs Lowe's, and Rite Aid vs Walgreens... kinda like day vs night, heaven vs earth, etc. If you had a choice, which would you choose? I choose Rite Aid, but if Rite Aid isn't around, then I will fall back on Walgreens. That's how it goes sometimes. Always have a backup. Thanks Walgreens! Happy Shopping! =) read more

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Came in for a vaccination on a weekday. There was a very long line and no where to sit. There was a very tiny bench inside the window area that was already full. I sat on the floor for a while, but saw the line was not moving very fast and people in it were sick, sneezing and stuff, so I had to leave. Why don't you have chairs for people to sit down while waiting? read more

on hold 45 minutes, two guys answered after phone kept ringing them back then putting me on hold again till finally a recorded message said call back. The problem is I'm out of the pen attachments for Kwik pen insulin and their system won't allow them to fill the RX because they say I already picked them up! This is the first time they've ever gotten this RX because it was last filled at Kaiser Permanente November 2024. I've lived here 30 years and this Pharmacy has never gotten things correct, always a problem. read more

They need to do better this pharmacy has horrible wait times been here a few times different times an every time the wait is over 1 hour always have 1 person helping they have horrible customer service do better Walgreens read more

I'm still on hold and it's been an hour, they answer just to either hang up or put you on another hold, the worst pharmacy I've ever had to deal with. Anthony is the absolute worst pharmacist, they have 4+ people in there and no one can answer the phone, the customer service is beyond rude. And like I said Anthony should lose his job for the way he was hanging up on customers and having an attitude. That's why he's balding read more

Poor service unorganized waited 1.5 hours for prescription just to be told its not ready. I called ahead and still had to wait like 2 hours

The pharmacy people are 12 year Olds who can't answer the phone so they must be good at something else, but we're not their boss so we'll never know.The AI says 1 person ahead of me and I was passed over 5 times.I will be calling to complain to the manager when I have time.Horrible experience and they should know better, also they speak bad English and it isn't casual, it's atrocious.Where do they find these misfortunate individuals to man the phones? Walgreens is bad and always on the decline.I would like to see another company put them out of business and I would switch pharmacies if there was an alternative read more

All the pharmacy does is put you on hold. This is why I have my prescriptions sent to a smaller pharmacy that does not involve lines and endless waiting. read more

the pharmacy takes too long as long took 30-1 hour for one person to get their medication. all employees only stand there and watch and the attendant only stares at those in line and yet to help those read more

Rude customer service in the front end. Don't know why I keep coming here expecting it to get better. Don't come here unless you want to be talked down to by a cashier. read more

Cashier is always nice and always greets you when you come in.. no problem with the store aspects but the pharmacy is another story, they ignore you when you stand in the consultation line, until you actually say "Excuse Me". They don't carry some of the pain relief meds and act like you're a criminal when asking about them. I take care of a cancer stricken dying wife, I too have cancer and 6 herniated disks and two cracked vertebra. I can barely walk, Walgreens is two blocks from my house yet I've had to search high and low for a pharmacy that carries my particular pain med. I would transfer all my other meds there but not now. Rude, uncaring and act like you're not there. This is the Walgreens on I ave and main St. In Hesperia. Every now and then the store is out of items as well so a very generous 2 stars. read more

worst pharmacy in the desert. never answers the phone. not enough staff LoNG wait times and they really don't care about you

it is best to go there on off-peak hours if you can. we go to the pharmacy pretty often. sometimes it is swamped and other times relatively quiet. they have a drive-thru pharmacy window that is likewise- often has a string of cars where you might as well go inside. but the service is generally good when they get to you. the rest of the store is well stocked, nicely kept and does SOME postal/shipping services but not that many. read more

I find that with most Walgreens the customer service is almost sickeningly over the top (Greet you on entry with a huge smile, compliment you, chat away and wish you a wonderful day on check-out etc) but this location goes so far in the opposite direction you'd think it was a parallel universe. No greeting when walking in..not even a smile from the woman burning a hole into my soul with her eyes. Time to check out, no one at the register.. what looks like a manager (different style shirt, cleaner looking gentleman than the other staff) over next to the photo counter having an obviously personal conversation with the woman working there. I say personal but it wasn't private, they were loud enough you could hear everything. I know he saw me go to the register, looked over at me and the woman waiting behind me.. but still finished his conversation before attending to us. No apology for the wait, not even a hello.. just walked up and started ringing up my items. When all was said and done I was the one to say thank you, have a great day when I left and only received silence in response. You'd think they'd be more on top of it since they're next door to rite aid but I guess they just don't care. Next time I'll be going to Rite Aid. read more

Horrible horrible customer service. I suggest from the most extreme form of insomnia which turns into a snowball and gives me anxiety loss of appetite and bad mood swings. I seen my Dr yesterday and she prescribed me a low dose of Alprazolam to eliminate the anxiety and awful feeling of dread at night which should help me sleep until we figure out a new game plan. Walgreens is making it so difficult to fill my subscription. Its affecting me so much that I cant get a normal 9to 5 since I hardly sleep. Not everyone abuses medication and actually needs meds to live a balanced life. I recommend AM PHARMACY. Very helpful and respectful. Stay away from big chain pharmacies. read more

The pharmacy employees are so rude and lazy they said it's illegal for me to take a written prescription. They said it has to be only electricity. They said it's not there job to call the doctor to have them send it electronically. They left me waiting on hold for more them 30 min then when they answered they just hung up. I had to use my husbands to called them just to talk to them. Very poor customer service very useless people. read more

Pharmacy sucks! you go in they are messing around hugging on each other takes 20 minutes for them to even recognize hey we got someone in line. after that they will give you an set time it will be ready add 30 mins to that due to more hugging and screwing around. If you talk to a manager you'll be on hold until they start to lecture you about why they need those hugs. instead of apologizing or offering decent customer service. read more

What a joke this place is, the employees are completely clueless... the store layout is bad and the selection is horrible... this is my third visit to this location and went away empty handed.. Corporate needs to come in and clean this mess up. Good luck. read more

The Hesperia Walgreens at 15480 Main Street there pharmacy is lousy. Don't ever take a new prescription here especially if you're getting opiates like Norco because they really really mess with you so much you want to cuss them out . But we need our meds so we bite our tongue. Or if you're prescribed 30 they will try and short change you only 10. Then for a refill they tell you there open on holidays (memorial day) and there not they lie to you to right to your face. Walgreens pharmacy is a joke I don't recommend them to anyone we're better going to Queens or Target pharmacy fuck Walgreens save your selfs the headache. read more

I had clinic call in my prescription for a quicker fill , but not here when i arrived 30 mins later they said "oh let me check the voicemails" then they said itll be 30 more mins ,waited 30 minutes in parking lot went back and then she said pharmacist is out for lunch so wait another 45 minutes. The whole time im in so much pain and no one there cares basically shrugging shoulders anywhere else has to be better . With the cost of prescriptions youd think customer service is a must not an option! read more

Worst pharmacy on the planet! GF is always being jerked around by people that either don't know what they're doing or lie about things being ready or instock. Avoid at all costs!!! read more

Walgreens - Front entrance - Cosmetics & Beauty Supply Near Me - Hesperia, California

I dropped off two papers with prescriptions on them and the guy took it I said I would come back because he said they were busy and one had my name one didn't. But why he didn't freaking staple them together or put a paperclip on it to make sure they knew it was for me is beyond me. At this point I'm trying to call again right now to see if they are even ready with my other med and no one is answering the god damn phone can someone in there answer the damn phone. There always rude when they do answer the phone. read more

Waited for 30 mins because they're pharmacy is understaffed on weekends, they take 30 min break for lunch and no one is there.. when they got back I called to make sure prescription ready, it was, but she said I can't pick it up for a couple hours due to store cleaning makes no sense. read more

Pharmacy team thanks so much for your help today with my bf's eye drops it beat the price of any other pharmacy! Good customer service not like Rite-aid across the street doc or lady VERONICA! didn't even tried helping us. Thanks Walgreens might change my pharmacy to Walgreens read more

I had previously talked to one of the supervisors at this Walgreen's, solely based on the fact that I like every person working there, and wanted to tell them how great of a job they're all doing. Then it hit me, I should probably be telling you, the people, get to know this crew, they're great, and its always a pleasure walking in and seeing all of them. read more

I have been a customer here for years, and the way I was treated today - well, let's just say I'm taking my business elsewhere from now on. Absolutely horrible pharmacy, and horrible customer service! I won't go into details. But if you don't care about being treated like crap while they gladly take your money, continue to take your business here. read more